Waiting for more than two hours for my token number to come and still waiting … staff who are in the counters are busy with their phones and their own work …

Cash transaction is calm, fast ＆ safe...

Very slow service. Waited an hour and what’s more, there’s no washroom for customers.

Very poor customer service. They ask to wait long before your token no comes and then they say its closing time , come another day . Not a customer centric bank. Not recommended.

Very poor service, wait for hours no one is bothered to serve you

Very slow service. I came to close my loan yesterday by 12pm i took a token the time reached 2pm and they closed and said you can go to another branch or come tomorrow morning by 8:00 am.

Went to this branch to get a clearance certificate required by my company. I went to help desk and ask the guy if they could provide me the certificate. He told me go to customer service take priority number i did the same. there were 3 people ahead of me in the queue. I waited for more than 1hour for my turn because out of many counters in customer service desk only one seems to work. When finally my turn came, the guy just told me. sorry we dont provide this certificate here pls go to nad al hamar branch . It was a surprise for such a huge branch not offering the same service with others. Your help desk near the entrance is basically useless. He could have informed me ahead and save my time. I hope you take feedback seriously.

Awful service, enormously long waiting schedule, Useless front desk and extremely unprofessional approach to customers. These amount to bring down the Brand Value immensely.

Very slow service in this branch but no 1 bank in dubai.

Worst bank/branch i have ever been to, zero customer service and several hours of wait time. 👎🏻

Worst banking and customer service i ever experienced

Count with minimum of 3-4 hours of waiting time!!!

Good service but little bit slow, better than other dib branches.

Terrible service, we try to open business account, one Arabic refuse to work, send us to other branch, other branch told us back to this branch again. Worst bank uae

The branch manager Abdulrahman Is extremely helpful, he is a great asset for this bank, we thank him a lot for helping us on our problem, after reaching for so many people

Very BAD bank, avoid such place.

One of the worst banks in customer service in UAE. Not advisable at all. If you want to waste your time, energy and money then go deal with this bank. It is a shame it’s holding the name of “Dubai”. It should be renamed to reflect its horrible services!

One of the horrible bank in UAE, for any kind of services required pure RIP OFF!

Not even deserved for single star rating ,customer service is very poor,staffs are not even concern about the customers queries.personally i dont recommend anyone to do banking with

Customer service is so poor. And 2 counter works out of 8 . Staff should be polite and helpful rather than making huge queues .we came 11 am and could not finish till 1.20 pm and closing time is 2 pm. Ticket counter staff was so rude .

Staffs are so rude. Especially short arabic guy who stands next to main door. Poor customer service and care.Better go to Dubai Mall branch or another...

They are all messed up from call center to bank customer service agent.. request them since 1 month ago to assist me on unblocking bank account..1 month ago nobody gave clear instruction, they just said wait for salary to be received in account which I waited for this month salary..called again call center, was given request number by sms and waited 48 hours still nothing happened.. So I ended up coming in Deira main branch, was instructed to submit salary certificate which I complied, was sent electronically and came back just to be informed again it will reflect in their system 24-48 hours.. everything is very clear if only u instructed ur customer one time ..this time we are facing this epidemic and was expecting all will be sort out through call but nothing.. coming in ur branch, thinking all will be sorted out but just the same, sending people back and forth.. very disappointed from call center who doesn’t give clear instruction to that Asian CSA.

Very busy , having long queues

He telephone number given is not working at all.

Worst customer care service ever. The people who work in there doesnt even respect the customers. I waited for 3 hours in a que (token) of 09 people. And on my turn i waited half an hour for just updating my Emirates ID with the account. Its so shameful how the company treating valued customers like this.

Teller number 2608/10/2020Poor service attitude!Not friendly!Deliberately creating problems!Affect the customers business progressHope this guys no work here anymore,because its not good for bank image.

Very poor customer service, Taking more than 3 hours to serve a customer. .. they simply sitting and chating with each other or over the phone, less attention given to their customers... worst bank in UAE.

I experienced several deductions almost every salary. It’s a waste of time to go there and clarify about it.. 👎

Only 1 person on customer service counter.... from 1 hour waiting but still not came.... when I come they are serving 1004.... other guys just talking....no value for customers

Worst service ever!!!!

I have applied for dib loan and unfortuantely its was rejected due to late payment but staff they are not able to explain properly specially not willing to attend calls which make me angry...other all mr Abdul rahman marvelous person ...

Good staff and excellent service

Im investor and I would honestly say its One of the worst banks I have ever dealed with , so you keep your money in this bank and the let you feel you are grateful to them because they allow you to do so .... this branch manager is so careless as I waited him for more than 45 minutes to complain about unauthorised credit card transaction he was sooo careless , they called me more than 100 times in 2017 in asking for my approval of personal loan they call you in the morning , afternoon and evening anytime they just wanna steal your money , totally disappointed that doesnt help to show Dubai as an awsome financial oasis

The # 1 worst customer service award should be handed to them, then the CEO must be fired for illogical, unreasonable delays either over the phone or being physically at the bank and for hiring incompetent, not upto the basic bank standard employees. Find another bank where you can be treated as a human being or near to it.

Customer service isnt good also they have uncomfortable policy if youre younger 21 you cant open this bank account what is that mean!!!!!

Very very bad service everything.dont open account there . you will be truble

Teller attended me with a smile and opened account in very less time..

Very worst response.

Totally zero customer service dont bother calling these branch waste of timeThe staff are so rude

Very poor customer service. They kept me waiting for an hour.

Good and cooperative staff,quick services.

I m in the bank waiting for customer service one hour . Worst !

Customer service is so slow, waited for more than 1 hour, in my turn, the system was down.

Very bad customer service, wasting your time

Very poor customer service, Taking more than 2 hours to serve a customer. ..

Useless bank you must close your account there

Near City Centre Deira bank branch

Worst banking experience in UAE!

Poor phone service. They just keep transferring you

It is ok

Because Branch people are very friendly

Beautiful place.

They are not answering the call

Ui

Good

Very well

Very well description

🤗🤗

Same as the rest of the banks, nothing special

An hour and a half we wait for the turn and not for 15 people, meaning more than half an hour after .... any bank is waiting for a two-hour turn. Certainly they have a problem with the organization, and God knows best .... I think the issue must meet the officials in the bank to find a solution to it because it is not normal and outside From the ordinary in the city of Dubai.

صراحه انا شايف احسن تاخدو السكيريتي الموجود على مكاينه التزاكر لأن رد علي بكل وقاحة وهو بعتبارو واجهه للبنك هو البستقبل العملاء م اصلح اكون في بنك دبي الإسلامي انا عميل من ٩ سنه معاكم خدمه زباله من قبل موظف الأمن تاني م أدخل الفرع ح أروح علي فرع من الافرع وشكرا

Poorly organized role and teller employees do not take a number and are busy on the mobile

There are no employees in the reception. Relying on the security person who does not understand him and does not understand anything about the bank. When you ask about the destination, he does not answer you.

Phone number is incorrect

Bad treatment from a manager and two employees, 4 hours waiting for the worst treatment

Dubai Islamic Bank is the first Islamic bank and the first bank to open my account

I dont recommend this bank, the services are all bad.

The worst customer service, someone answered my call 90% was asleep and God knows and said that he will transfer to customer service, after half an hour of waiting line was cut for no reason, tried to find a number on the website of the son but there is, there is an online conversation but you can not From my answer to any query because of the bad artificial intelligence of the bank, the only solution is to go to the branch to turn and power only in God

After waiting 10 minutes on the phone, they cut off the call without any reason. I did not even help and answer my question.

I dealt with all the banks in the UAE. I swear by God that it is the worst bank at present. Dubai Islamic Bank. They dealt with the customer before the personal loan is 100 by 100, but after your salary came down to them, their treatment was zero. They told me: Wait after 70 days to take your money, by God, this is what is forbidden.

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