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Ramzi Aouad Auto Repairing Garage
Dubai, United Arab Emirates
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Ramzi Aouad Auto Repairing Garage

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Pr
Review №1

First of all quite simply the BEST garage in Dubai. Hands down. Why? I am a car fanatic. I own and have owned quite a few cars especially the kinds of cars that perhaps you shouldn’t own in Dubai. Complex to diagnose and fix. It’s fair to say I know my stuff. I have been to many garages in my tenure here in Dubai. Some of the stuff people have tried to pull on me has at times been outrageous. If you don’t know then beware at some of these places. Most garages will start replacing parts until they fix your problem, this approach is both time consuming and expensive. Mr Ramzi is an accomplished mechanic with a deep understanding of the technical aspects how things work in a car. He is also a very honest guy. He will tell you the way it is. If there is a reasonable cost effective fix he will do it.

Di
Review №2

My wife tried several mechanics for her car and we were never happy with the results or experience until she found Ramzi. What a blessing! Ramzi has proven to be trustworthy and reliable. We now recommend Ramzi to all our friends.

Mi
Review №3

Excellent service which I can recommend to all my friends. Mr Ramzi treats you like a family!He does not want to charge you overwhelming sum of money but to find the exact fault in a car and fix it precisely. He managed to fix my car for only around 750aed while other services wanted to charge me more than 3000aed.Next time I will go the Mr Ramzi without hesitation.

Ab
Review №4

After more than 10 years in the UAE, I found this garage and dealt with them several times, I was always satisfied and happy. They are professional, honest, they know what they are doing. Cost is normal and well deserved.I recommend it 100%

Fa
Review №5

Word of mouth and a friend experience, made me drive my Jeep Wrangler all the way from Ras Al Khaimah to Ramzi Auto Repairing Garage in Dubai to fix an issue in the engine which even the Jeep Service Center couldnt spot.Ramzi and the Team did a great job, kept me updated on every step of the process, the parts he bought and installed, the diagnostic etc... and most importantly they delivered on time and on budget...Ramzi Auto Repairing Garage will be my Go-to garage for any small or big issue I face in the future... and I highly Highly recommend it.

Ma
Review №6

I was lucky to read a recommendation about this shop. Mr. Ramzi the owner of the shop is the main mechanic and manager there. And that what you get when the owner is the manager of a mechanic shop. He’s so experienced and talented. At the same time has a work value and ethics second to non.Every promise he gave he delivered.One very important point I suffered with others that they stop answering your phone calls. Never faced this issue with this great man.My car needed an overall repair, he provided the necessary advices and guided me through everything smoothly. Buying the parts through him was easy and clear. After 16 years in this country this is the first time I would ever recommend a mechanic.Worth the trust gets the job done on time and fairly priced.I had to do body work too. And the result was perfect.Just go there you will never regret it. Guaranteed.

Ja
Review №7

Excellent service, my car was fixed properly with the best price. all the staff there are professional, what i like most is that Mr Ramzi the owner of the garage himself will be also fixing cars, following up with his staff and taking car of each and evrey detail. For the spare parts Mr Ramzi contacted 2 or 3 suppliers just to get for me the best quality with the best price, moreove since my car is seccond hand and i bought it recently they did a full free inspection, a free computer scan, and even they change some light bulbs for free.I was very happy with the service there, thank you Mr. RamziThe location is perfect, its not an industrial area its just like a closed area with one entrance no traffic not busy, very easy to find and access

Da
Review №8

Very professional and experienced repair shop. The owner, Ramzi, provides excellent service and takes very good care of his customers and solving all the car problems. Also very good pricing.

Ka
Review №9

Always very professional and honest. Service is great. Understanding and providing advise about the car issues and best economical way to solve the issues was provided. Highly recommend this workshop

Re
Review №10

I had my car serviced for electrical and AC issues last Month. I would admit that their services were exemplary, with their attention to details, and close personal collaboration by the Owner himself Mr Ramzi. These guys are indeed expert in their field and are highly recommended! Thank you for the excellent service!

ah
Review №11

Great service done on my Dodge Ram by Ramzi & his professional team. Am a very picky person but with their patience and high experience they made everything easy from full service to full check up and changing the headlight bulbs and aligning which is very complicated on the Ram trucks. Highly recommended to everyone who’s searching for a honest garage with reasonable prices and solid reliable job.Thanks Ramzi!!!!

aa
Review №12

Had a few dents and scratches repaired, along with a rim respray a couple of months ago. Fantastic job, great customer service and a reasonable price. Will definitely be returning.

Ch
Review №13

Ramzi and his amazing team have been looking after our cars for 2 years now. For me, one of the best parts of the experience is his fast replies day or night on WhatsApp, and willingness to help at the drop of a hat. He will always pick the car up and drop it home, and we have always been able to pay using a credit card machine his team brings. He gets the job done fast and at a great standard. Recommend 200% 10 stars!! Thanks Ramzi and team!

Ro
Review №14

This is one of the best garage in dubai, thank you Mr Ramzi for your great work on my car,

Da
Review №15

Excellent service. Always take the cars there. Very very nice owner. Always goes out of his way for you and always updates you on your car. I recommend Ramzi to anyone 7 Star service

Ob
Review №16

Excellent garage, good service and very friendly staff.Very responsibly priced and will always pick and drop my cars and return back the same day.Highly recommend :-)

El
Review №17

I have used Ramzi services for about 2 years and I find him one of a kind always checking if he can repair rather than replace and I can choose original or foreign parts. I’ve saved a fortune and the main point is he knows what he’s doing ....he fixed a problem that Audi couldn’t for a fraction of the cost . In short..he’s an auto repair genius at very fair and honest pricing.

Ab
Review №18

I highly recommended this professional value garage...I actually had multiple positive experiences with this Garage...Mr. Ramzi, the Garage Manager is very competent, honest, passionate about his job and customer oriented.For those who are looking for a Professional Service at a Competitive Cost, this is the place.

Am
Review №19

Best Garage ever, professional work and trustworthy. I recommend this garage for mission impossible car care.

Vi
Review №20

I was referred to Ramzi through a colleague of mine. I had quite a few bad experiences with auto garages, but Ramzi is different. He sent me a video of what needed to be replaced, showing exactly what he was going to do. He did not disappointment in his communication: it was fast and honest and he was consulting.Keep up the good work, you have won another customer!

Ja
Review №21

Ramzi is running a great business here. Really knows his stuff. As a British expat in Dubai, I was struggling to find an honest garage. This is it.

Mi
Review №22

Professional Work, Trusted owner & Full respect team,Thank You Mr Ramzi

Tr
Review №23

Ramzi is awesome, he really knows his stuff, is incredibly reasonably priced and does a great and efficient job. Amazing communication both leading up to, and throughout, service. A very astute and trustworthy man. I highly recommend this guy!!!

To
Review №24

I have been going to Ramzi for 3 years now and he has recently moved to this new garage. I cannot recommend Ramzi and his team enough. He always looks to repair, rather than replace, and when he cannot repair, he will provide both used and new options for you. Your car is always returned sparkling and looking like its been to a spa. There are not many mechanics I would trust; especially in Dubai. But this guy can be trusted!

To
Review №25

Ramzi Aouad Auto repairing has an absolutely great and very professional team;Service is not only prompt and very practical -they picked up my cars twice from home- but Ramzi and his team also spare no effort to try to reduce repairs expenses advising on what is necessary for vehicules to be safe and fully operational.This is my second job with him today and frankly I just asked him to proceed without even asking around or even discussing costs as he always comes back with a great service quality and price combination. Highly Recommend him ..trustworthy and reliable !

za
Review №26

Thank you for the great job,

Ra
Review №27

Great place. Ramzi is very good at what he does. Professional and honest which is rare to find

an
Review №28

Great service and very honest people ,thank you,

wi
Review №29

Very good job ,fair price. sure i will come again

do
Review №30

The ultimate car care indeed. professional work good manners and honesty. I highly recommend this garage, his owner Ramzi and all his staff for the brilliant work.

fa
Review №31

This is not first time I deal with ramzi and I never came back for the same issue to him . He is very friendly and transparent. The workshop is very clean and the staff are very welcoming and kind .I would honestly recommend him without any hesitation.

NE
Review №32

Very good and fast service!fairly priced!Convenient location for DIP Jebel Ali area!What i liked the most is the honesty!

ra
Review №33

Very professional and very friendly Garage.Ramzi managed to get genuine spare parts for less than second hands ones.He also offered to drop my car after the repair.Rashid I highly recommend this Garage.

M
Review №34

Have really good experience with Mr ramzi 2years ago and my car was in different garage I called him for help he just advise me and my car wasnt even in his garage . Highly recommended

Ma
Review №35

Great service, good job. Thanks

Mi
Review №36

Great experience. Ramzi is very professional and prices are reasonable. Highly recommended.

Fa
Review №37

Excellent service. High manners. Professional. Knowledgeable.

Da
Review №38

Booked to come inspect the car, when I get there asks me to come back tomorrow and said I didnt confirm when my message clearly said Perfect. See you then.They manage to inspect and we arrange to come back tomorrow to repair the car after he fully knows the problem. Tells me verbally this part is only 5 aed, the rest is labour.I drop the car early, its a small oil leak to fix. Half way through the day, he messages me to tell me he doesnt have the part and asks to use silicone instead of the actual part (oil seal). I was in a meeting and didnt see the message. One hour later, I reply. Wait, let me check. He replied Too late already drying. He then charges me 50 aed for silicone instead of 5 aed for the actual proper seal which he quoted and would have been a better repair than this temporary fix just to get money. Then tried to tell me they dont make the part anymore. (I easily found it on Amazon)Firstly, if you didnt have the part when I booked it. Why didnt you say? Why waste my time and let me drive to you and drop my car off? A seal can be ordered and it was a small oil leak. Not urgent. It could wait.So I just paid my money rather than have an argument but Ill never be taking my car back. He then tries to quote me for another problem (more expensive than higher end garages closer to me) and tells me it needs to be done urgently. Honestly was fuming when I picked up my car because likely Ill have to pay for the exact same repair in a few months because of his silicone improvisation.I could have got it repaired at a better garage for a lower cost with the actual part but went to him because he knew the history of the car and thought he would do a good job and because I like to keep my word when I get a quote from someone. Honestly, why lose a first time customer just to make a quick 300 aed?On top of this, he didnt even wash the engine with petrol after the oil leak. So my advice. There are way better garages than this in Al Quoz who are cheaper, do a better job and better facilities. So just do yourself a favour and go somewhere else.*In reply to the comment, I wrote amazing thank you because at this point you have my car and my keys so what else can I do? Its Ramadan and Im fasting. I will still be polite to people and smile. But its only fair I write this review. Youve tried to blame me as the customer the entire time, just say sorry. I only wrote my review to help others.We spoke about the repair but you tried to scare me and say suddenly its very urgent (after saying no rush - I got a second mechanics opinions after). So please dont make out you are being fair to me as a customer.Funny that you didnt post about the silicone chat below cause it shows I didnt say okay and approve it. Wallah I cant believe your reply. As everyone can see, this is the customer service you get. A mechanic who tells you youre wrong and then accuses you for smiling at him. Doesnt matter if I smiled at you when I left, the above isnt acceptable and a second mechanic verified that you didnt wash it properly because he could still see the oil leak. So either it is still leaking because of your work or you didnt wash it properly. Neither of which is a good.

Ma
Review №39

This is my third year with the owner, excellent garage, very professional work, friendly communication and transparency 100% woth the client, I will not hesitate to come back and recommand it to all!.The owner and manager (ramzi) is the most friendly and professional guy I met till now, I highly recommand visiting and tryimg this professional garage.

Ka
Review №40

Experienced team with alot of knowledge about car issues and repair

vi
Review №41

Great guy . Great service. Trustworthy and timely.

I
Review №42

A Highly Experienced mechanic and prices are very reasonable and competitive . Repair all types of cars , efficient and fast service , would use again without a doubt

Ad
Review №43

Great customer service and professional standards.

JA
Review №44

Professional and the prices all in range (big like 👍🏼)

Eb
Review №45

Very expensive service, good communication tho.

Information
24 Photos
45 Comments
4.9 Rating
  • Address:Dubai, United Arab Emirates
  • Phone:+971 4 885 1588

Categories
  • Auto repair shop
Working hours
  • Monday:8:30AM–6:30PM
  • Tuesday:8:30AM–6:30PM
  • Wednesday:Closed
  • Thursday:8:30AM–6:30PM
  • Friday:8:30AM–6:30PM
  • Saturday:8:30AM–6:30PM
  • Sunday:8:30AM–6:30PM
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