Expensive Service. Could not fix break sound job for 5 years.

Made a contract for 3 years and paid as single payment. Later took for 2nd service, after the service I was not communicated for service completion. Later after I called, I was advised to pick from security. When I took the car, I found there was a noise, but as all person left no one was there to support. I agent told to bring later. After few days took the vehicle back, still I was hearing the sound. One of the technicians checked and found all okay. Later I asked for AC check then they took the vehicle for AC service putting additional cost apart from the contract. Later after the car entered the garage, I was told condenser leakage. Later being asked by advisor, if I had requested for AC service during my earlier service. If I was advised proactively, I think this could have avoided. As I was not advised for my AC service at correct time, I did not repair my breakdown at the authorized service center. Within few days my battery stopped working, this also as a company service center could have identified proactively as the KM of service is decided by them. If the company service centers are going to do only reactive just like a normal garage, then spending money in contract or putting in company service has no value. Unable to understand how Mitsibushi is managing the quality of their authorized service center.

Vehicle servicing is good, but every time they provide me the car which is not cleaned from inside. Sometimes I feel that car wasnt washed though.

Efficient and very accessible. 👍👍

Service - GoodService Centre ambience- OK, they are having same old look. They should renovate.Customer Waiting Area - Its only few seats in front of Service advisors. Not sure if they have specific waiting area for long wait customers. A coffee machine should he put up.Service Advisor- Fast, speak to the point. Issues are taken care of till 90%.Vehicle Cleaning - this team really need to be re trained. I personally found that the cleaning is not done to clean the car but just to do it as a task. You can still see the dusty area inside cabin after the wash

I strongly recommend this service center. Good friendly staffs. Responsible services..

Goood service..customer service

This is the worst car service I ever so in my lifeits shame for mitsubiti to have like this placei paid 4000 to extended my service with mitsubiti and know Im taking my money back and will never go back to this bad place any more

Great service I got and properly checked by them all defective parts change and delivered in promised time periods

Poor Service -I was not given any paper for service done my car-Highly demotivated staff

Better make an appointment as the center is alwys busy

Easy to get to... But their customer service is lucking... Needs some improvement

Washing Always an issue. Service is ok.

Customer service below Dubai standards, overall experience has been very disappointing. Ill not purchase a Habtoor vehicle in future, in order to avoid all this nuisance.

The service is very bad I called before visiting the place I was told service is 1,300 and called again after a couple of days I was told servicing is 1,100. When I visited the place after a week to leave the car the charge jumped to 2,300 I was shocked but anyway I had to get the car serviced. I realised they had discount for Esaad card and the lady who assisted me said its not in her system unfortunately. After long discussion boom the discount was found. I left the car after 3days which was a Thursday I got a call they can release my car because they have found leakage which they needed to rectify. So I had to wait till Saturday. I called the lady who said the car will be ready but forgot to charge me coolant on the charge she advised me. I had problem with a buckle which I needed replaced they said they dont have parts, my fuel tank was not closing properly but again no parts. The car needed to be checked some sound which was coming only to be told on the collection date they have not fixed that instead they are checking with the warranty team and they will get back to me. Generally the service and workmanship is bad compared to the charges.

Good service...

Based on my personal experience I am not so much positive about this garage. May be someone has better experience and they like it.

Only Mitsubishi car service near me.

AYESH Group poor spoiled service

Its Amazing Service Center and Staff is very Caring. I have my Pajero and got it very fast with outstanding Services delivery. prices are very Cool and Contracts available for better use if Money and secure the deal for long term and avoid common probles.

Car was dirty and not washed properly

Very rude and inoying staff in spare parts department. Dont even know how to talk n respect customers. Worste service ever

The best workshop to service your Pajero.

Good customer derive

Fast and good service

Very slow service at the reception.You never attended on time after arrival, so be ready to wait.If you booked the service but dont know your reference number, theyll send you to walk-in queue, so you waste even more time.No seats for customers at the reception countersNo specialists available in the garage. I have an electrical problem (reverse camera) with my car since it was purchased, now it is 30k service, so it is the third visit for periodical service. They never have an electrician to sort that out.Update about the cameraLater that day I got a call from service centre employee, who has informed me that my camera doesnt work because of the bluetooth, and proposed to chose either or. To mention, both devices were installed by Mitsubishi.As usual, I was proposed to leave the car for longer period. I refused the proposal as needed the car.Upon collecting Ive noticed Engine Check error on my dash. The car was taken back into the workshop and returned after few minutes without the error, however, I wasnt told what caused it.On the way back home Ive realised that my screen isnt dimmed while the headlights were on. Same time, no backlit of the buttons around the screen..To conclude, this service centre is completely unprofessional and careless.How could I know that no mechanical issues with the car after their intervention. Who would I blame if for example my wheels detach on a speedy highway. And would I be still alive to complain?

Habtoor Garhooud Service Station do not deserve even one star. There front desk staff is very arrogant and they were impolite with the costumer speciallly with me. They operate like govt employees especially some of them.Habtoor, do no have proper facilities for car servicing they charge premium fee that to for poor quality of service.They took 2 day to do very simple and basic service of my Galant.I asked them to do the several things but they didnt pay attention following and they didnt pay any attention to my request.I asked them to wash the car properly and they informed that they do not have proper car washing facility to wash it from downside.I asked them to fix the sticker of my car on the boot and they didnt do that.I asked them to check the power window problem and after two days they informed that they didnt check this as the technician is not available, which was surprising to me.There were several requests like these which they didnt pay any attention to.I hope that Habtoor Management will look in this and will take action accordingly.

Service is very good only bad thing is they make you wait longer when you book an appointment for your car service even they have a token generating kiosk that help Customer to book appointment but when you go to the service desk it make you wait for long time rest everything is fine about them, There staff is good and polite.

Professional staff, prompt service and on time car was delivered

I had a horrible experience claiming warranty. Warranty is limited to papers as they will find excuses to not pay you. Ive been buying service contract for no use. I also have got Nissan and Jeep where i get excellent service. Guys, do not get caught to their marketing gimmicks for extended warranty, free service etc. reality, you get cheated.

I would ask people to think twice before taking any decision. My experience today with Al Habtoor was unhappy and poor customer service at the time of collecting my vehicle.

Satisfactory

Dropping off the Car was painful & difficult with little regard for customer service. Picking the car up was better and payment was easy.

Very bad service which I have received from an agency service .no accoutablity towards customer we need to chase them for our vehicle service update and collection . I am completely disappointed

Nice service

Very Very BAD Services, Bad staffs , Bad call center. Bad coustomer Services . If you know someone working there he will help you and he will advise to do that one and dont do that one ( I saw and I heard). But if you dont know someone working there they will tell you to you car need tooooo much things . My advise dont do anything or Services there . The oil at adnoc cost 135 DR. There 300+ whyyyyyy? Bad Bad Bad.

One of the worst service center in UAE. Al Habtoor Mitsubishi service center will give you nightmares. With no customer orientation service is one of the poorest when compared to any other car dealerships.

If there was minus rating, I would give them that. Worst customer service, no sense of customer care, always taking way too long for simple car receiving tasks... Staff unfriendly and unconcerned for customers....

Quick service and original trusted parts only.

After service main issues will remain same, they need to improve

Staff always on their computers. Wondering what they are searching. They don’t care if you are there. They will never ask you why you are there. They are all wearing long faces, no smile no greetings. They will not even ask you if your car has issues. Give you paper then ask you to come back. Serious training on customer service needed! After warranty of my car expires, I will go to outside garage, will never pay this place!

I have received the MOST AWFUL EXPERIENCE for the last 20 years in Dubai. I brought brand new car for 1000 km service ( driving literally 7 days only) and what i received back:1. The car was scratched( the paint was fully removed)2. They washed the car and after the washing my car was more duty and it was full of dirty splashes on my side3. All leather sits were full of white finger prints and im assuming that nothing was covered before starting service4. The wood panel inside the car is full of scratches, that means the fabric which they were using was full of sand or whateverWhen i asked the team how its possible to bring the new car and to get in this condition, the answer was its ok madam, no problem. We will do touch paint where is the scratch!!!!!!!!!!!!! 7 days using the car and to get it in such condition!!!! I couldnt believe it.I spent more then one hour sitting there and waiting the car and this is the result!And now again i need to go to Service to do touch paint, but polish i cant do as they have workshop only in Sharjah!!!!!!

Good Agency with Responsible Staff, Technicians & MANAGER.These days they have promotions and are offering great discounts making them competitive with even small unprofessional garages.Got my 2007 Pajero 200k Service plus additional work done here and I am happy with their service. Thank you Miss Len and Mr. Radha

Very bad service

Good and fast service. Not too much expensive. They didnt update my next service interval when I did my last service. Some workers are careless.

Friendly staff, always willing to help and assist customers. 👍

Good service

Al habtoor is a brand which is in low-middle level. If you buy their cars with a good bargain, please don’t complain about their service. They save your money by their unsatisfactory service.

Complete information for not provided and wrong information was provided

Its a place where you can repair your car quickly

Due to rain and water blockage in Al Habtoor service center in Gharhood, could not service my vehicle. However, as my 3 years of free service contract was expiring that day, I have allowed another month by the AL Habtoor service center.

When you give them your car they dont clean the car, neither the exterior nor the interior. You have to tell them to clean the car

Very expensive

No customer empathy. All out to sell.

No free parking outside, overall ok

Poor service!My Story : Break was noisy, complained 4 times during different service periods, nothing done!I had service contract, but during this period nothing done to fix the noise, they advised that with renewal of service contract (AED 4500) they will change the break pad and will polish the break disk, but even after service contract renewal, after 80K service no change.They advised that the break disk needs to be replaced and that will cost AED1000, but I refused to do that.I then took my car to a local work shop who had laser polishing machine, they did the work & fixed all issue just for AED200.Al Habtoor : Please, improve your service & do some maintenance of your reception area, horrible customer experience!!

Good service provided

Fast service

Very expensive for service and vehicle parts.Staffs are unprofessional,no manners.Monopoly in their chinese products.Due to non availability of parts in open market they are charging high price.as per my personal experience never choose al habtoor for any service from any where.

Long waiting even though not many customer & already made appointment. Only 2 customer service serving the customers.

Zahid Gull good Guy

Very cooperative staff

Service there is very bad and very expensive

Not responding properly

Not very service oriented. Having 4 open counters sitting idle with 2 customers waiting for 40 min is very bad. Bear in mind that I already had an appointment.

Everytime i put car in for service its there by 0800, but yet its not ready till after 1700 and usual after 1900. No one answers the phone, car is never washed /cleaned when picking up (for the 5th time in a row). If you had a choice you wouldnt use them but what choice to we actually have when they are the exclusive dealer. In need of some desperate assistance in improving customer service, scheduling and improving the basic customer experience.

Very poor and bad service! Supposed to be a “service center” but don’t even understand the customer needs. Staff and supervisor will not help you and will stick to what they called terms and conditions!

This place seems to have less capacity to handle the services. Most of the staffs are good. I personally dont like the 3m they offer coz the 3m people do it for you as if they do a favor to you

BEWARE!!! One of the worst service centers. I bought Lancer from Al Habtoor Motors, after 40KM dashboard started to noise, many complains launched at the time of service but all in vain they did not rectify the problem. They are playing with me like football sending me one branch to another. Other branch is not accepting and telling me to go back. They are only making money by telling lies. I am repenting my decision to buy car from Al Habtoor Motors.

Well organized service station. Liked the service as well for my pajero.

Quality service

Dont handle customers properly. Do not treat the cars properly by giving no car wash or any extra service. Take time to identify the issue. Gave my car for repair and didnt repair the main issue. Labour charges too expensive.

Very bad serviceI waited for 30 minutes for my turn even there’s no any customer next To meI asked several times to service advisor to take my car and their answer is wait sir wait sirAll of them are busy on mobiles and doing gossipsVery bad service

Sometimes servicing takes 3 days without appointment. They need to do something about it.

No one pick call on landline number given. Poor service speed, no one knows exactly what customers want. If you ask something they will start asking other collegues . Car given for service by 8am in morning for Oil Change and they changed it by 6pm

They have replaced my air bag and not washed or vacuumed inside the car; even they kept the window open during mild wind all over emirate. I was late, so didnt check and drive for 5 min and realised extra heat and dust around. I took nearest car wash to service center to full wash. never expected from Al Habtoor

I dropped my car for a body work on the 22nd of June 2017, after nearly 1 month without a car on the 19th of July i went to pick up the car but the work was terrible, very very bad job...Indeed the paint was nit the same in the rear and in the front, my car is new and with this terrible work i will never be able to sell my car as the car looks so dammaged.I am very dispapointed on Habtoor service and Mitisubisho repair service.I sent back my car to be properly repaired and i am without a car since the 22nd of June.Now we are the 23rd of July and i still don t have my car back.Sharne on you really, very very bad service.

Not organized well the wauting queue is very look although I already have an appointment

Excellent Service

Ok only if you give your car for serives they dont wash properly so you have to take to car wash wash again after the service...

Good diagnoses but pricy

The service is bit slow but still its OK..

I cant give this one star also. if you call them they will not connet you to the right person. finally they stop answering ur calls. even if it is a case of accident insurance. their service is pathetic. Routine maintenece is not being up to mark especially the first 10000kms. They just wash the car n even it doent look that its washed. you have to tell them again and again do this do that. I doubt wheather they change the fluids and filters when they 9are due. they just tell u we did everything. Im been trying from many days to get assistance for an insurance claim and repair. but staff dont seem to have any knowledge of it. they transfer calls n no one is there to answer. sometime they give u address n numbers of sharjah or jabel ali and tell u to go there. it is disgusting.

Great costumer service. Very polite and professional.

Not worth my payment and service is very poor

Had my cars 2nd service done at the garhoud service centre and they have repeated the same things once again. Returned the car without cleaning.When i complained to the person on the service desk he claimed that washing is complentary and since it is very busy on saturday it has not been done.How insensitive of mitsubishi, if you cant serve your customer than dont give appointments for service.I would never recommend mitsubishi as a brand to anyone merely because of the poor service and no customer regard

Total bad even with extended warranty they cook up reason to decline don’t trust their offers

Not flexible when it comes to servicing of vehicles.You have to pay for each and everything, which is not friendly. You have to pay high cost if any part you have to get it replaced or any service needs to be done which is out of ur service contract.

Mitsubishi cars service center... Very friendly staff

Service facilities need improvement

Poor customer service, they dont know how to clean the car. i complaint then they said it was clean by machine,

I went for service of my Mitsubishi Lancer. Service is normal.

You have to make an appointment for service. But when you call, no one picks up.

Nice

Quick and friendly

Great experience...quick service

Yes Agreed quality service is not available ... they dont reset maintainence message and cleaning of car after service is concern

Perfect location almost near to everywhere downtown with professional staff for maintenance

I bought Eclipse Cross, they do not know how to talk to customers, they kept car for 2 days to configure the navigation system, un professional and rude staff, avoid asking any information as it may turns to be a fight.

Little expensive for ordinary service