There’s a good service advisor except someone called Aftab not recommended himCheck any one expect himIn beginning I came with Mr Arun he was very smart and explaining very well for any issues.But this guy he’s not good at all.But overall very good place to maintain your car.But, you have to check very well for scratches and any new sound specially after changing any partsThis is important turn off music and listen to your carBecause I changed my beaks A6 and came 4 times because of sound coming after changeTake care very well

New service centre that recently opened. Very clean and service has improved. The waiting lounge area overlooks the service area through a glass panel giving it a very elegant touch.Tip: Make sure to take the slip road before the service centre otherwise you will be doing a big U-turn.

Consistently exceptional service. I am wowed every time I take my car in for service. Very knowledgeable folks,extremely helpful.

Very proffesional and attendive staff. But be careful with the prices they offer. They tend to be overpriced.

Worst customer service: they were late on the appointment of service, rude receptionist and non professional.

POOR SERVICE STANDARDS.Slow response. Bad phone management. Given my car 4 times over past 2 years to rectify a problem and the SO CALLED SKILLED advisors there have no idea how to rectify the problem.

Good customer service when you go to showroom. But customer call centre is not good as I need to wait nearly 5 mins to just get connected to a representative. Every time I call its the same 5+ minutes of time.

Thank you , they fixed the problem in 5 minmeanwhile the workshop in sharjah they said its broken without checking

I have a Q7 and I bought it second hand while it is still under warranty. I continue conducting the annual services at Al Nabooda. It is always very smooth and without problems. I had to change xenon bulb, air blower, evaporator in last 3 years only. Recently I had a major problems with multiple issues, coolant leak, oil leak and belt. There are independent three problems and Mr. Ruben Service Advisor and Mr. Benny Matthew are quite kind and took time to explain the problems one by one. I feel confident that they are giving right advice and right service for my safety and my car. It is not the cheapest but you feel better and their replaced spare part do have also warranty. I am convinced that their premium for the price is adequate and saves likely a lot of trouble at the alternative options.

Overall good service advisor Mr Sajeed very helpfull advisor, he given good offer service package.

A neat place- lots of place to sit. Wifi available. Tea- coffee services available ( not sure about COVID season, though). Very professional service staff. Services outside the free maintenance period tend to be on the higher side.

Worlds best audi service centreGreat customer satisfaction rates guaranteed

Taking too much time to get an advisorThere is coffee water etc..but nobody is there to serveGopi was best while the service centre in Sheikh zaid road#well maintained seating area but no one cares

I worked under this brand for almost 9 years and now im feeling proud working in worlds best state of art audi service centre.

Excellent customer service and nice seating area .

Very good service and technician are experts good quality if work

Too long time and they dont have enough technicians and really over-priced.

Highly professional staff who always go an extra mile to ensure customer happiness and satisfaction. They are very thorough and detail oriented with their analysis and always provide the best possible solution without cheating their clients. This place doesnt look like an auto service center at all .. its far more sophisticated and they go an extra mile to give that comfort.

Great customer experience thanks to Rani , my service coordinator. She is thorough in her work and keeps the customer updated, professionally following up.

Clean, organized, friendly staff. My problem solved within 15 min. A happy Audi owner.

Nicee

My first visit to Audi service after buying a new Q7. Mighty disappointed if I might say. Havent seen a more unfriendly receptionist who bordered on the downright rude ! I dont think customers deserve this attitude after paying all their hard earned money. Ayesha is the name of the receptionist. If the management is keen on improving your services they may contact me for further details or else.. life will go on!!

High quality services keeps the car in its original high performance conditionThis was my review when I had just collected my car I rated them with 5 stars but I was wrong. Now I feel very disappointed the three items that I requested to be fixed were poorly fixed and the car is in the same condition before the service. I called and complained, customer service promised to make new appointment, that was a week ago and I am still waiting.

Horrible service for a German brand. Your car will literally sit in their shop for days even for a simple job to be done.Lately, I’ve been hearing noise on my steering wheel. Took it to them, checked by 1 technician, then I was told that it just needs some lubrication. I was asked to book the car on another day. Can’t be done on the same day. So I booked my car. Dropped it on my appointment day; 7.30am - half an hour earlier than my appointment time - hoping I could my car back earlier that same day. To my surprise , I was told repair can’t be completed within the same day. They had to call me the next day for an update. Seriously? But I didn’t argue anyway. The next day (which is today), they told me some bushings need to be replaced and my rear brake pads as well. They have to order the parts and will arrive only the following day. Don’t they keep a stock if these parts at all??? These are fast moving parts for goodness’ sake! I was asked to leave my with them for another 5 days! This is just for doing a simple job that can be any other shops for just a day. How do I know? Well I’ve got a Volvo and they’ve never kept my car for more than a day even for much bigger repairs.Another issue I have is my extended warranty. The AC duct under the front passenger seat is getting loose. I ‘ve never touched it, no idea why it became loose. They technician said that it only needs to be fixed, no parts will be replaced. But they’re asking me to pay for it as plastics are not covered by the extended warranty. Are you kidding me??? These people are ridiculous, incompetent and poor customer service. Such a shame to handle this brand!

A lovely place to sit which is handy. Theres a lot of waiting and no appointments to be made as the call centre can never connect. A call back is always promised but never delivered. I was told to wait for a call the day after ordering and paying for a part in person, 5 days later there is still no call or connection from call centre. Finally had to visit in person; place was empty of customers and staff. Get seen after half an hour of waiting, for the part to already be there. Im then given the under engine protection cover and told to take it. I had organised for it to be fitted on the first day when I ordered the part. If you can get your car fixed somewhere else, do. If you absolutely have to have an OEM part, unlucky.

Not much wait time, agents briefing you on everything, and your car is well taken care of.

Registered online for servicing, audi called within 24h to confirm the appointment.Dropped the car off, and audi took care of everything. The service representative kept me informed about every step of the process.Picked the car up, representative showed me the work that had been done and signed off all documentation.The whole process went very smooth.Very positively surprised, especially after reading the reviews here.From my experience Id definitely recommend this service.

Call center is horrible. You can’t reach anyone easily. Their service advisors are very creative in finding ways to charge you more. They work until 6 pm unlike other service centers. Appointment can be difficult during working hours.

Rear brake pad light start flashing 1 week after service. Had to return to the garage to get it replaced. They had planned on replacing them when we returned the car to get another part replaced but no one mentioned this when the service was done.So I returned to get the brake pad replaced and was asked to come back Two days later . Appears they do not understand customers time is valuable and where they have overlooked something they should be attempting to resolve it as soon as possible.Interestingly while I was there, one customer waited 30 minutes to be seen, another couple left furious over something and a third customer was being given an apology.The staff are pleasant but I think the management and staff need to be trained in proper customer service.

Generally good all round service. Car was returned in good shape and everything was done in a timely manner. Communication and updates could have been more forthcoming and I had to chase for updates more than with other auto dealers service teams (Land Rover, BMW, VW).

Last free service was as expected - not good. They didnt warn me about my tires even though I told them I hear a sound when driving. When I changed my tires I was told I was lucky I changed because there were cracks in my tires already from driving with low pressure - which Audi also did not rectifiy during service.They also didnt rectify my wiper system. and dont ever expect a call back from anyone.

Worst service experience of the lifetime. I took an appointment and visited them but I kept waiting, they forgot to call me. Frustrated, I left the place. Second time I took an appointment and again waited 45 minutes before being attended. The Service Advisor went for a meeting. Then after yelling at the Manager, I was finally attended. Never had any problems with any of the Japanese car service centres.

No one calls back. 4 times took car there with same issue of 2019 model car..not solved. Kept my car for one month for another warranty issue and also problem still there. Unacceptable for German manufacture.

Pathetic service.I have been after them for two months regarding a car problem and every time I visit the service center i am told that your problem can only be solved or addressed by your service advisor and she is never available which is shocking and shameful as they are representing a well known brand. I have to deal with there incompetence with by busy schedule which is just frustrating. I am not at all satisfied with there services.

Actually we r not satisfied from your service its just like only washed. Still our car is dirty.

It’s the 3rd day that I dropped my car with a promise to get a call back the next but nobody called me back. I tried reaching at the numbers on their web and the contact number give me to me without any luck.One agent finally picked the call after 100s if attempts and she said that she will arrange a call back and that also was a false commitment. Never saw such poor responsiveness from any reputed brandsUnfortunately there is no other option got Audi in Dubai

I had to call service center like 20 times to get to answer the call and when they did they said someone will call back same day, and no one called. So had to call again next day, after many many many attempts i managed to get hold of someone again they said they will have to call back, well this time someone called in few hours.there was 7 weeks wait for servicing, after 7 weeks, I as told the car would be ready same day if nothing wrong. Service adviser called me, i missed his call. its been 2 days now, I keep calling them and no one answers. I somehow got in touch with the customer care, they told me they will make sure, my service adviser will call me asap, guess what, no call. Biggest mistake of my life, i bought an Audi. Cant wait to sell this car and never ever buy an Audi, not because Audi is a bad, just because their service is the worst I have ever come across in my entire life.Warning !!!!!!!!!!!!!!!!!! Stay away from Audi in Dubai .

They damaged my back bumper with large dent without telling me. I was lucky that I checked the car before driving it out. Customer Service first didnt admit the incident but the checklist was there to state its not the case. They finally accepted responsibility and had to leave the car 4 more days to repaint the bumper. Very unprofessional and rude, wont buy Audi again from this dealer.

Is there no option to give zero stars? Individual staff members and professional and helpful but their overall management system is an utter mess. Confused service management. Phone numbers that dont work. Confusing situation with different locations that do different things. Ridiculous wait times for servicing. We had two Audis and I will not be buying another one because of this.

I called up the 800 number to seek help on my q7, the reception gave me another 800 number to call. Upon calling that number I was directed back to the Audi (first number) that I had called. No details about the car was asked, I was again directed to another number. With not able to get any help, I called my insurance guys, who sent someone for assistance. The I dont care attitude was unhelpful to say the least.I realized the battery was dead, what bothers me was I had recently got it serviced and they had kept the car in the service center for an additional day to just check the battery - now wondering what check was done.Overall unfriendly and unhelpful lot.

Probably the best car service experience around today. Always a stress free experience compared to the Japanese car manufacturers.

Service manager was prompt. Coffee area unstaffed. Return dropoff on the hour only so you may have to wait over 50 minutes after your car is seen to. They appear to have only one dropoff driver. Overall gone downhill from my last visit.

Honestly you have a fancy state of the art facility, but I literally have a window that wont go up properly on a 2016 Q7 and you need my car for a week. Which basically means it will sit there untouched for 6 days and then you will take 2 hours to fix it. Horrible horrible service. I would strongly recommend to anyone I speak to to steer clear of buying an Audi in Dubai due to the horrific service.

1 star for nice shiny place and coffee. Rest of experience from start to finish is dreadful. Even during quiet periods you wait for over an hour to even be seen by a Rep.When they take your car you will have to chase them for updates as they will not call you. Communication is terrible throughout and no apologies made. Compared to VW (same group within Al Nabooda) Audi are way behind.One of the most infuriating things about waiting for 1.5 hours to be spoken to during your working day is seeing the many managers or staff members happily chatting and laughing together over coffee in their offices while you sit waiting with no one paying attention. The only person i saw working was the coffee lady and the guy cleaning the windows!My personal experience was a brand new car immediately getting a fault and the part taking 2 weeks to arrive from Germany. They then left it two weeks to fix while i was away to find out they forgot to order the special glue...so another 2 weeks delay for this. I need to chase them now to get an update, via the annoying customer service line, as the direct number is NEVER answered and Mr Sayed will not call me directly as Ive said.

Unreasonably strict appointment ( 54369)its dubai and people get late.Nobody can leave all his important works and be there at exact time.1 hour up and down is part of dubai life and it aint much of a deal. They should accommodate clients rather than refusing to take the car without any legit reason.So one fine day I had an appointment and I called the service advisor to inform that Ill be 1 hour late. But even after requesting a lot the response i got was reschedule the appointment which was after 2 weeks.Besides the service advisor told me for reschedule some one would call.But there was no calls at all.Poor customer support.

Once you get past the long waiting times and i dont care customer service, get ready to pay thousand for some small and very frequent maintenance, you will find your vehicle in worst condition than before the servicing. A few months after every service, new problems begin to arise from all models (my family has 3 cars between us), almost as if a monkey does the servicing and breaks more than it fixes each time. Will never ever, ever buy an Audi again.

Good fast reliable service.

Only the coffee is good...Ridiculous waiting time to get the vehicle services. They took 3 days to change Engine oil and brakes. Hope that the old service team from Audi-approved plus takes over...

Very bad service. I had to wait 30 minutes just to talk with service advisor even though I had an appointment. Very hard to reach them by call. Wish I did not bought Audi . The extended warranty does not cover the interior of the car.this is my first Audi car and 100% last car. I wish I bought Nissan or Ford. Good luck for Audi owners in Dubai. Comments by Amit Kar here 100% right.

Disastrous costumer service specially the manager Mr Ahmed who knows nothing about handling costumers issues..he told me that costumer service is different between loyal and not loyal customers lol.. Im filing a complaint at Consumer Protection.

Facility wise it is perfect. Service wise it is way below expectations. You can not deliver your car any time afternoon. You have to have an appointment. All appointments are way far from expected. Onky one shift is working.I would recommend study al ghandy service center model and try to apply it here to raise the service level and cover more customers

No flexibility whatsoever. For the three years I have Q3 I asked the service team for one favour to collect the car after 6 pm, they could leave the car with the security or anything else but no. That is against the company policy was the answer. So I guess it is against thr company policy to be flexible and find a solution to serve a client. Strange but ok, there are other car brands in Dubai.

Contrary to earlier comments, I got my appointment scheduled at 8 and started at 8 (after having a coffee at the reception). Inspection finished by 8:15, I was on the cab at 8:16... super happy with the service advisor s attentiveness!

Although the look and feel is luxurious and up to date .. but try to ask for details on the service or a service that logically would be checked by the technician and wait for the replyA service that I could do in the petrol station car repair for FREE audi service sent me a quote for 1400 labour charge and when I complained to the manager and requested him to show me where was that written that it’s not part of the service offcourse no answer was providedVery unhelpful and disappointing

Great service and customer care, accurate in timing

Good customer service timely resolutions nontheless good to note that majority of the repairs are highly overpriced.

Very slow and bad service...their backlog is minimum 3-4 weeks to book an appointment. Now they even told me their nearest appointment was 7 weeks away!!! What a joke...im selling my Audi because of this bad service and not buying it again because of this bad service.Do not buy an Audi unless you are aware and ok with how slow their service is.

Definitely a big garage yet they are over priced, my car has been there for more than three months and still counting for gearbox issues.They wont spare a chance to rip you off your money and definitely the worst ever decision is to buy an Audi as second owner because they are the only car agency that refuse to extend the warranty to their customers and punish them.for not buying as first owners which should also affect you if you are selling your car to secondary market.Really I wish I could have reversed my investment in Audi to either BMW OR MERCEDES-BENZ.Never again Audi

Spacious and professional service centre... Can be expensive without a service contract

Had to wait for 30 min after my appointment.. Issues in the car are never solved and you always need to take the car again for a follow up.. Once the matter is raised to higher management they start treating you better but technically your problems remain most of the time..

The service center is great. The biggest problem is actually getting to speak to someone when trying to book in for a service. I called and called and in the end had to actually drive round to the service center to make an booking.

For a brand as Audi you expect good service and customer care which is not offered here in Dubai. The service advisors are unknowledgeable and dont know how to communicate with their customers. The service really puts me off buying another Audi here in the UAE.

Service is good. Driver Karim is excellent. I was disappointed though on my A3 battery being found faulty in just 1 year 2 months from purchase.

I stopped servicing my Audi here after my car was returned to me with the tinting largely stripped and hanging off the window on the car door. I had taken my car in for a service.

To whom it may concern,We have been a loyal client to you brand since 12 years, yet the last experience with Al Nabooda service centre has left a bad taste for business with you…My wife and I have a bought an Audi A4, three years back (A4 2014) and we have got a service contract that got expired on January 2017. The Car has been serviced with Al Nabooda service centre since the day of purchase and every time the service audit results showed that car in a perfect condition… (NO defaults whatsoever)On Feb 14th, we have admitted the car to the service centre as usual, and to our surprise, a week after the service contract expiry, your service team have “DISCOVERED” more than 20 defaults in the car for a total ridiculous estimate of 20,000 AED !!!! (ref here-attached)when we have requested a clarification in this regard they have explained that these points were not within the routine checkup that the service contract covers Despite the fact that some defaults has been highlighted as CRITICAL !!!The matter has not been resolved up to date as we did not receive any logical explanation for this astronomical figure that has been presented to us.Three Weeks ago, the car broke down in the middle of sheikh zayed road and we had to drop it at the service centre to understand the issue, a service agent representative Mr. Sayed (from al nabooda service centre) explained that the issue is a default in the fuel unit, and gave me an estimate of 3300 AED for this malfunction… We have decided to fix the car since it was OUR FAULT that we have bought an Audi apparently!! after a week in your service centre the car has been delivered on the 13th - Yesterday the BROKE DOWN AGAIN for the exact same default!!!!!!!Since yesterday and your service attendant is either on lunch break or not of his seat... and this has became frustrating if not INSULTINGBuying an Audi has always been a conscious decision related the the high quality and great service that the brand promise its clients…I am extremely disappointed with the fact that the brand can not stand to its promise…PS: When I have requested a managerial number or email from Sayed, he deliberately explained that your team will take TWO WEEKS to answer and email !!! another alarming customer service practice… yet guess what HE WAS RIGHT FOR THE FIRST TIME

So far I had good quality service on my car. Staff was professional and on point. Hope they keep it after my warranty expires :)

My favourite car was audi, but after i deal with audi-Dubai i disappointed, i had a very bad experience and i do not recommend any one to buy Audi.

Can’t get through to anyone to book service for the car . They never return calls after saying they will. Unfriendly staff

I understand why the brand like Audi allow to do any job by Pakistani, Indians, or any other nationality except Europeans. It is cheap to pay them that small salary, but it also corresponds to the quality. Me personally experience terrible language issues, completely low intellect and other issues... POOR DUBAI SERVICES. I wish it was Europe approach.

Been there 4 times, the staff are highly trained and knows how to treat a customer. Thanks for the good service.

I keep coming because of Mr. Shariq he is always very helpful

You can trust then and they have very good car

The most horrible service for a Premium Brand! No flexible convenient timings to drop off the car even when we book 2-3 weeks in advance!Very Bad experience!

S4 quatrro,completed 5yrs& 100k km.. theres some gearbox prob... they played around. & gave the car back & said its fine, now! with bald Tyres !:). I asked why.. engineer said testing!! 4K dhs new Tyres.. & going with gear judder :/ engineer suggested buy a new one! ;)

They just looking for some one who know they language،and he is irresponsible. the Indian guy just waste my time he let me wait there more that 20 min to give a price.

Well managed set up and you can drop in the car and take it for servicing with out hassle

Absolutely dislike the entire process and dealing with the company as well. I will never buy an Audi because of their servicing. They charge whatever they feel they can which is absurd.

Excellent way of dealing with customer . Mr Shariq was too quick to help & serve.

Extremely overpriced. Even for a light bulb change the labor cost only would be 300 AED. If you drive a few meters to e.g. Ankara garage, you get it fixed on the spot (without facing 1.5 hours waiting time estimate) and for 60 AED including bulb and labor.

They intentionally ignore customers calls and even if the answer, very unfriendly..Very overpriced...also advisers make you feel very uncomfortable when they check up your car..never smile..

Awesome place. State of the art facility and feel totally pampered. Quick turnaround time, valet parking, awesome coffee and friendly staff!!

Not happy with parts price.. Quote too expensive for me,.

All the staff are great, from the reception to the service advisor. Never have a bad experience, superb customer service!

Fancy facility but servicing takes a long time. Dont expect to get your car back on the same day even for a simple service.

Good place and servicespecially one employee there she called annshe is professional and know how to accomplish the work

Extremely professional from the smiling faces at reception to the gentleman taking your details/information...such a pleasure..Audi keep up the great service..Bridget Al Deeb

Sheikh Naushad is doing good job from parts side

Best service center in the region

I like the place, very professional, the guy at the service Aaroon very smart ,attentive and dedicated. I was impress and its not first time! BRAVO !!GOOD JOB AAROON!!

I am not sure how Audi spends this much money on a building and equipment then fills it with untrained service advisers and personnel. The quality has dropped significantly from what I was receiving at the old center!!

Amazing service for my accident repair. Very pleased.

Big 1 I believe in middle east still growing with staff but the service of Audi is improved recently once they launched this branch specially for Appointments

When you buy the vehicle, they advertise that a replacement car is given during the warranty period. for the last 2 years , they have been promising a replacement car every time I give the car to the garage but never did I get a replacement car. dont these global brand have some sort of responsibility when you advertise something , to keep up to their word ? I think they cheat the customers by saying no replacement car available . this is bad for such a big brand who spend millions of USD to promote the brand but upset the existing customers . i have decided never to buy a Audi in Dubai .

They have nice expressos but the staff are rude and incompetent. I give it 1 out of 4 rings. Super overpriced as well

Brand new and shiny but service standard still lags ... have had to return 3x after my last service with service being incomplete and the oil level only being 1/4 after a full service and now have to return a fourth time because they did not fix my rear wiper properly ... anything but Audi service standard I am used to

🌹 💝 🌹 Excellent service center for Audi and other high value vehicles 💝🌹💝💝🌹💝🌹💝💝💝

Not at all help full, staff will smile at you while you walk in, most of the problems in the car are either normal or to expensive to fix

Excellent service with very helpful service advisors like John Paul.

When i visit audi service center fell like home all the staff is so carring specially the tea girl salute you guys

Great service with minimal waiting time. Very friendly staff and impressive facility.