It was a very good and professional environment. Got my problem solved immediately.

NEVER OPEN ACOUNT WITH THEM , THEY ARE ONE OF THE MOST GREEDY BANK IN UAE AND WILL TAKE MONEY ON YOUR ACCOUNT THEN TELL YOU ITS FOR SOMETHING YOU HAVENT HEARD BEFORE AND THEY EVEN GO FUTHER TO NOT LET YOU SEE THAT THEY CHARGE , NEXT THING YOU KNOW YOUR JUST PAYING THEM ,

Bank is filthy.Old systems.Old policies.They judge people by salaries and not their worth.They dont see track record of customer,they only see their benefit.I have been customer with them for 10 years and they treat me same as new customer.Also staff is more of old thought pops who dont know how to treat customer.I am planning to all my from this bank because my hard earned money deserves better plave than this one where interest rate suck too...and no benefits of cards or whatsoever.

The branch timings are not updated as per Eid ul Fitr holidays. Checked the branch online and confirm that it is open, went to the branch and the branch was closed for Eid ul Fitr holidays, screwed my day due to their negligence.

The person Im supposed to call to help me with SME stuff did not answer my call for a week, magically when I went to the branch he was there and he answered my call.I suffered so much looking for the right department.If you have a new business, dont open your account with them. Extremely unhelpful staff.

Worst service,they are providing. Especially front office.They are arguing us even if provide all the documents.They have special rules for every transaction.

One of best bank in UAE

Easy accessible from burjman exit 1

Worst customer supporting staff and manager. No professionalism. Treating customer as a criminal

Bad experience. I guess all of them treat guest like that. Especially when it comes to Personal Loans. Rude Staff.

The most worst bank all of the UAE Ever!!!!!

My end of service benefits has been held by the bank till now (almost 20 days) even I have provided all the required documents to release it. Also, the way of approach of the customer care representative at the branch is really bad, its seems I am bagging the money from them. Because of them I had to pay penalty for my other credit cards and they also charged additional for their credit card as well. intentionally they create a situation for the people so they can charge extra

Dont care about their customers. Please take your business to some other bank.

2 counter opened out of 10Very slow service

Such a WORST service and staffs are not interested to serve the customers.Their attitude is it’s like trespassers came in the bank. Maximum they will give the tough time, to the person in front of them for their service.Will not get any proper advice and support from anyone.

Cash deposit machines and trade finance available at this branch

Very bad and poor service front office .

Has to be the worst bank in UAE

Never obtain a home loan from this bank. If they lure you into a lower rate they will trap you. This is a warning! Their interest rates and charges are the highest in the market. Their discussions for home loan rates take weeks which is a waste of your time and money and everything. I write this today with frustration.

Worst experience with there customer care. Never want to do banking with them

Worst customer care can be found in this branch. We have visited other RAK branches in Dubai and they were more caring and supporting than here. If you have any service request i strongly advice you to avoid coming here. They are very headstrong and they do their best to disappoint you and making you leave their branch without completing or achieving anything!

Almost every counters open and quick dealings. Good service.

Worst service.Uneducated manager .Treats customers like a criminal .I don’t recommend anyone to visit this branch.Zero stars..This branch have different rules from central bank as per branch managerVisited 02/01/2020Time : 2 pmI had heard lot but today experienced .Please stop visiting my this branch .ThanksRegards - SM

Very very veryyyyyu bad service from this branchExpecially from costomer service manager

There is 5 counter - no staff andwasting our time .

Rakbank services are very good.But this branch is busiest Branch of any bank I ever visited.They need to add more counters and maintain performance of their ATM machines.

Very very slow staff. Only 3 counters working out of 10.and these 3 working very slow like...........cant explain.Snails will be better then these staffs.Very bad service. Very dissappointed

Very slow and bad service, I submitted my details to update in the system, still not updated it has been more than 10days. I called customer care service , they also not helping . I am thinking to close my account.😡

Very Slow Service..

I never write bad review about anyone but this time i have too, the delay my license updates more than 1,5 month because the staff are very careless specially Jine who is handling the company account, every time i have to call them and then they will say you have missing documents even i did a complaint no# 16327242 about them but no real action taking, hope this msg will reach to the high management to correct it as now the world now going online to NOT WASTE OUR TIME

Rak bank atm and bank also,near by to burjman metro station exit 1.

It is always the quickest and easiest

Uneducated staff, poorest branch managers. Do not understand english and those who understand can not help or guide you. Infact whole Rakbank has poor to worst customer service. They do not guide a customer properly. Highly recommend NOT to bank with Rakbank at all. Every time i have been to any branch they prove it worst then previous.

Very long lines has to cross before you done your needs..

Poor customer service and Lazy and arrogant staffs,They thinks that, they are doing a favor to the person in front of them..

Worst customer care in UAE! They are not helpful at all and they refuse to assist the customers.

If you want to face the worst customer service, not be able to withdraw your money from your account , have no correspondence from your relationship manager, then choose RAKbank I cant believe this all the staff r careless they r lieing with customer worst worst worst

Slow, super slow customer service. Free an hour of your time before entering the bank regardless of your query.

Worst worst staff here...welcome to waste your time here....40 min and only 2 customer they done..

Great banking and financial services

Worst and very poor service.

Very nice service than other location.

Staff is very careless, no one is punctual and not a single person is serious about their duty!Im transferring my account to Emirates NBD

Location is accessable.

Very Good Service .. but their interest rate is very high compared to other bank

Terrible branch as well as the bank in general. I was gifted a card I did not request and received AED 15,000 in charges!

Too difficult to make deposit. Teller would not help, had to use ATM. Also poor customer service

Is there any break time ?

Worst customer care They are not helpful at all and they refuse to assist the customers😒

Very poor customer service, each representative that i spoke with gave me misleading information, nobody wants to do their job. nobody can make an exemption in special cases. very slow in everything.

This branch is to terrible and to lazy people working over there

Very helpful staff & quick service

Nice Place To Visit.

Has no mutual understanding in between cuatomer service, one person says something and other person says somthing different....

If you want to face the worst customer service, not be able to withdraw your money from your account , have no correspondence from your relationship manager, then choose RAKbank.

All Dept are supersonic when I came for card closure and got a provision of washroom

RAK Bank branch Near to Burjuman metro station with many ATM and cash deposit machines.

The worst thing you can do is to open account at this Bank I had a very bad experience

Very worst bank i have ever seen, not at all responding to the customer, even if you request as emergency purpose also, they are not at all considering, i have applied for liability letter, they are taking too many days to provide, worst worst.....................

The best branch !

Worst service

Banking facilities provided by them.

Very cruel mind Customer service ....No mutual understanding

Used their ATM service several times , and there is never a queue here

Very slow staff there in 2 floor

Not helpful at all

Best customer service

Very good

Friendly staff

Good

Busy branch

Nice

A bank that is more than excellent in all transactions. Strong digital service and excellent customer service. I recommend it for opening personal accounts, credit cards and corporate accounts. Very well organized and clear conditions.

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