Really bad service. You make an appointment as you are leaving your work and then you spend 1h waiting because poor management skills. And as usually only answer is: sorry sir for delay.Fancy hospital but bad organization. That was for sure my last visit

Located in zayed sports city , professional doctors and professional nurses the hospital staff was friendly and helpful , the medical service is amazing in dental clinic and orthopedic clinic

If I could give a negative star review for the professionalism and appointment management system at the hospital, particularly the dental clinic, I would. It is the biggest deterrent to a visit to this hospital, despite me actually liking the physicians and treatment quality.I have had an instance where I was kept waiting for 1.5 hours past my original appointment time despite arriving within my appointment slot and actually only requiring 10 minutes of the doctor’s time (I timed it, I took exactly 9 minutes and 44 seconds). Not only have the reception staff failed to notify the doctor in a timely manner, they failed to update me and thought it was reasonable to let patients wait without regard to the fact that these same patients may be primary caregivers to individuals who need them back as soon as possible. After over an hour of wait time, I finally re-approached the desk only to be told they had admitted another patient instead. Some of us need to take exceptional measures just to see a doctor for 10 or 15 minutes. We also may need to wait for weeks to even get an appointment. We battle many commitments to arrive within our appointment slots. To have this completely disregarded by employees working in the healthcare industry is disheartening.The only reason there is any stars to this review is that the physicians I interacted with during my visits were actually professional and some even a pleasure to deal with. However, without proper management of appointments, one would be very hard pressed to return to a hospital. Especially when one needs their healthcare provider to be mindful and respectful that a patient may have many pressing obligations.

Professional and nice Staff. Perfect Consultants ,surgeons & Nurses .Feeling like you are with Family . Very well Organized System. Top level support and responses .Over All Brilliant experience.Special Thanks to Dr. Sherif , Dr. Olexy and the call center team . You are the best .

Best doctors but worse appointment management and call centre

I went there last week by mistake for the evaluation which I supposed to have it in Stadium gate 40. The receptionists there were amazing! They accepted me and on top of that, they gave my kids some chocolates while waiting for me, as they are not allowed to go inside the exercise area.

Went for Vaccine exemption report, Excellent appointment followup, well trained staff including reception desk to explain everything and off course Dr. Brown was very gentle and knowledgeable, giving full support and listening patient very well. Very good experience. Well done and keep it up

My nanny was there this morning for her booster shot appointment. Beware that you need a PCR with a 24 hour validity to gain entry into the vaccination clinic. Of course she was not informed of this prior to my appointment - a simple SMS would have sufficed. An absolute time, energy, and money wasting trip!!

Disappointed- Went there for vaccination took more than 1 hour and 45 minutes after having the appointment. Reception was fast and accommodating but inside process was too long and very slow. Need to work as there first impression was very poor. Poor signage for parking and direction

Terrible customer service. I was kept waiting for an appointment with no updates given on when the doctor would be available to see me.A complete waste of my time driving all the way to Healthpoint to be kept waiting for so long and eventually not being able to see the Doctor.You should be able to update your customers if your doctors are running late and even better you should be able to stick to your appointment times.Not good enough.

The worst hospital in AbuDhabi. I don’t know about other clinics on the hospital but I was in dental clinic and it was the worst. They let the customers to wait a lot.. and the doctor was not helpful at all. I hope they can be more professional like Cleveland. lastly, there suppose to be one section only for the oldest people. As we all knew they cannot wait long time.

If I can give it zero star I would. My dad did a knee surgery replacement. He is diabetic and his blood suger is up. He keeps calling the nurses for water but he rarely gets an answer.

Worst health care provider in the world. No professionalism at all. I saw an Orthopedic back in May/June, he recommended for me to do some Physiotherapy, until today, no request have been put forth to obtain approval from Insurance for the sessions.Waste of my time.Not going back or recommending Health Point.

Very busy clinic and there appointments system are useless. Very disappointed.And I thought maybe it just busy day but no..After reading all review about appointment system and the hospital didnt even improve it I decided to never go back to health point.

The dermatologist department is so unorganized despite having an appointment, I have to wait a minimum of 30 minutes each time to see the doctor excluding the time I have to wait in the pharmacy. The doctor even prescribe me with a medicine that I did not need which resulted in my case getting worse. After some research, I found out that there were tests that needed to be done before getting this type of medication which was not done. I was surprised by how unprofessional everything was.

Physiotherapy department is really good. Ask for Yousuf in the new facility in Zayed Sport City football stadium, he is very thorough and helpful 👍

After waiting for my appointment for 1 month, they called me 3 times before to make sure I would attend appointment on time so I arrived 15 minutes early and was only seen by doctor 40 minutes after appointment time. Dr didnt even tell me name of medicines or anything, just directed me to pharmacy where they explained what I needed.... Disappointed

I had an appointment for vaccination exemption because I got my vaccination in the US. I waited more than hour. Then I noticed people came in after me and they saw the doctor ahead of me. I talked to the nurse, and I asked him what is going on. He told me the doctor( Nadia Zaidan) wanted to see more patients in front of me. I asked why I have appointment and I have infant with me. They have no answer however I know the answer (Discrimination).

Really bad experience with the hosptial. My Appointment have been moved several times and I havent complianed about it. When I arrive to my appointment I was waiting for one hour. Lack of professionalism and respect of peoples time.

The review are true enough. Bad experience at the orthopedic clinic. I was called to come in for x ray, was told I am the next patient and waited for 40 minutes, no one can tell me what is going on..or how long I have to wait further.

All is great except for the pharmacy queue which is normal based on the huge number of walk in patients they get everyday masha Alah, would have loved though if the pharmacy section would be open at specified timing in the weekend it would ease a lot and give more opportunity to others.Thanks

U take an appointment but never on the time i took appointment at 1 pm but the doctor hasn’t shown yet so whats the reason for appointment if the doctor cant be on time we are in 2021 and still we cant keep the appointment time

Its a nice place & very clean. Staff is also good.

Fatima at 800203 number provided an awesome memorable service. Fatimas attention to details and very patiently understanding our needs to suggest the most appropriate specialist is evidence to her passion for work and customer experience. In my life experiemce, I have experience good customer service, but this was one of the exceptional level of care provided by Fatima.Thanks once again Fatima, and please keep it up 👍 🙂

Lady working at the reception of family medicine is SO rude. Has no respect for patients and shouldn’t be working in customer service.

Loved the care here.

Dr Hristo is good.However, Appointment time not respected, requested to come 15 minutes before appointment to wait more than 1 hour without any update.(Orthopedics and sport Medicine).Pharmacy very slow. Overall it took me half day.

Went to take the second dose of the vaccine. They were super organized and lovely staff. Cant believe that I found getting a shot a pleasant experience!

I came on time for the appointment but I had to wait more than 50 min. When comllained to reception I was told there is a patient inside!! Although I am waiting for my turn!!I am Not considering health point again.

Worst hospital Ive been to! Every employee blames the other employee for giving false information instead of apologizing and trying to help patients. I skipped work to go as a walk in patient for 2 departments and both departments blamed the call center for giving false information. Also, based on the reception you need an appointment to take the tests to be a walk in patient.

Excellent clinic. Good doctors, nurses, physiotherapists, assistants and desk staff. They also have great sense of humor.Going to Healthpoint to treat knee injury is the best experience of my Emirates stay.

Very very bad appointment systems management

Very well organized and packed with medical expertise. Very clean and reflective of the Emirat of Abu Dhabi.

Bad management of the hospital even if you have appointment you have to wait for long long time

Excellent hospital , they have clinics there and excellent doctors few members of my Family had knees operation there, and all are fine. They have X-RAY , CT AND MRI SCANS

Doctors are good but..The appointment system is very bad!! I came 15 minutes earlier from my appointment.. After 40 min i had this routine check then another 10 min to see the doctor!!

The best hospital in UAE thank you all

They never answer the phone😡

So I have lost my ID and I was pretty sure that I forget it in the hospital (physio department)...the ladies there (Maryam,Madam Mounira and the one who registered me was very supportive and profisonal , also a lady from the patient care office, her way to speak to the patient is very elegant very helpful and she even checked the camera for me and apparently I took back my Id🙄..big thanks the whole team and to Dr. ASHMA :)For those whos complaining about the long waiting time, please be patient for good results better than quick treatment and and no improvement.

I am taking medical care at Health Point Hospital now 2 years. Caring and medication are the best for osteology

There staff are not well behaved , very disrespectful.

Very sad very good hospital with great treatments ,doctors and medicine can’t be found in another hospital in UAE but the management is not good at all.First time they made me wait more than a week and half to get the medicine it took lot of time no one from the hospital help me at all they make me call Dr to make request for the medicine several time and all the time they blame the insurance they didn’t approved which was not true at all the medicine was approved but they don’t call us. I though it is like one time issue !!But again this time 10 days they claim again the issue with insurance after what they make face days of waiting time is just normal problems can be solved in few hours in other hospitals.The issue with employees they don’t want to help at all, it is not like something to help , it is the job of people that they inform you at least that you need to update you insurance or this medicine is not approved by insurance they never call or inform us.They really don’t care at all they do is just blame others for no reason, they first answer they give it is rejected from the insurance completely lies he even didn’t look at the system that make sure of the issue i was approve from the insurance all that why i called just ask when i should visit the hospital to collect the medicine.I got crazy i called the insurance to see the reason they say there aren’t any request form hospital and they didn’t reject anything I called again he said no the Dr didn’t make the order i called the dr she say i made the order and make print screen and send it for you to believe me It took from me days till i solve the issue.You sit there for hours till they call your number and collect the medicine 2-3 hours when you ask why this long time the only answer is insurance didn’t approve. The same insurance we go to other hospital max take 15 min approvals very slow process. and the number of patients is not that big at all they make people waiting long time for nothing.The pharmacy close 4 o’clock. Many government hospital keep there pharmacy 24 hours open to collect the medicine anytime the patients can arrive depending on their personal time.I need to take day off from my work and stay in hotel to collect the medicine!!! It is really crazy.———The call center very bad they just do their best to hangout the call they refuse to make you contact the administration because it is against the policy’s?!Only make complain and send to the complain department email and it is not allowed to transfer our calls to anyone in the hospital after time they stop taking my call because it is registered in the system i used another phone to contact them same thing with the hospital they start stop taking my calls.

The place looks great, but even though you arrive 15 minutes prior to your appointment you still gonna wait for more than 30 minutes,

A well and reputed hospital in Abu DhabiAccept only silver and gold insurance cards

They are quite horrible in customer service, particularly for kids. Calling for a physiotherapy appointment for more than two weeks though they had insurance approval and without any response. After many calles ending in vain, I made a complaint yet received nothing.I advise anyone to avoid them.

UPDATE: Despite Healthpoint responding to my original review by suggesting I contact them directly via email, when I mailed them, I received no response. Not a great surprise as I suspected they wouldnt bother contacting me again. Choose another Healthcare provider - there are plenty in Abu Dhabi.**********The medical care I received was excellent, no doubt about that. However, the administrative experience and contact with the hospital was a total nightmare. In the days after surgery, I had several important questions that required advice from medical professionals - not once was I successfully connected to anyone who might be able to assist with post op issues. It was truly appalling.1 week after calling the hospital (10 times in one day to ask about medication and other issues causing discomfort), the doctor finally received my messages and called back. Not the Doctors fault - just the fault of the incompetent hospital administration and management.A couple of times when I called the hospital, the staff member could not understand even basic English (yes, I did select option 2 for English). I would hesitate selecting Healthpoint for your medical needs, primarily due to the shambolic management which caused a great deal of anxiety in the days following my surgery.

I have not visited the hospital yet but they already ate my brain. it took me 17 min to book an appointment, 17!!!then they called to say that they booked a wrong time, so it will be 40 min earlieron both of these steps, they send you a messagethen they call again to confirm the appointmenti mean seriously, im sick of them already

Orthopedics & sports medicine clinic in health point the Customer service and health professionals is above my expectations.

The worst when it comes to appointments, you have to wait over 2 months to see a specialist!!!! Unless you know someone 👎

Dr. ELHAL, in Pain Management, was able to provide the best treatment plan for my needs. I have degenerative disc disease in my cervical, thoracic and lumbar areas. Also, in December I had an anterior cervical discectomy and fusion in Singapore.With the help of Dr. Elahl’s treatment plan for my progressive condition, I am now able to live a FUNCTIONAL and more active daily lifestyle.

Third time they canceled my appointment in 3 weeks , even if I explained them I am suffering severe tooth pain . I am speechless .Edit, 4th time ! I had to go to do my procedure to another clinic and glad I did .Never happens to me something like thatAbsolutely NO . I will not write you a mail again and I do not want to loose more time to be “ assisted further “ you are terrible

Good hospital but doesnt respond to emails i already sent 2 Emails still no reply about getting a Electronic copy of my result

Doctors are profosional and they got great experiance.but this hospital has a phisical therapy section which is the worst place if you want to do a Phiscal Therapy. its my first time and the last to this place.

The hospital is clean and staff are friendly. The doctor was not clearly organised. No management plan of care, no medication for pain was offered, no plan for physio and even the follow up appointment I had to request it myself (it was my first visit by the way)Any junior doctor could have done a better job let alone a consultant!

Good friendly doctors but absolutely awful pharmacy. They can’t figure out howTo contact insurance and even submitted the wrong name. I waited over an hour and halfFor my prescription when there was no line because they are incompetent.

Doctors and nurses treated me well. Nice facilities. Good food. Happy to take my rotator cuff surgery here. Dr. William Muriel is best for shoulder surgery.

Everything was good except the pharmacy queue. I wait more than 55 min to take my medicine.The hospital forcing you to get the medication from their pharmacy.

I had an appointment at 4:00 pm and I had to wait for 1 hour and 20 minutes to see the doctor! This is not acceptable at all. The hospital should prioritise the patients who have appointments.However, Dr. William is a good doctor and the only reason we are going to this hospital is him

This clinic is focused on business rather than taking care of patients. I am not satisfied with their procedure in dealing with my health issues. I had an appointment by phone call but due the appointment time nobody called me from their team at all. I complained with their helpline. Finally after about an hour later, they called me back. I have been frustrated talking to their appointment system and doctors while dealing with pain by myself--- I will not come back again.

I can’t comment on the medical care.I had an appointment, but with an expired emirates ID and only an electronic copy of my passport (with visitor visa of course), I was unable to get past the reception area. I was categorically refused care as I did not have my actual passport with me. I had informed the appointment clerk when I called that my emirates ID had expired but that did not trigger a request to bring my passport.I am not expressing an opinion or advice on the services, only saying how I was received and treated.

I saw Dr Ahmed for my Cervical Spondylitis and he said someone from Physiotherapy will call for starting sessions in 2 to 3 days. None called for 10 days and when I called back I was told I have for first come for Physiotherapy assessment and then only they will decide if same is required. Till then I must live in pain...!!? What a waste of money in setting up 5 star facility!!??

I didnt wait for the appointment I poked it before three daysButIt needs to reduce the waiting time for admission to the doctor or lets say arrange the appointments so people dont need to wait more than 10 minutes case I wait for an hour

Best doctors around the world but unfortunately the queue of the pharmacy and the receptionist teams at 1st floor where is the shoulder DR , should be more qualified and friendly instead of her Aggressive attitude !X-RAY & MRI team are amazing , thanks hope to improve image.

First I had to wait 2 month for an appointment. my appointment was t 11am. reached the hospital 20 min before my appointment to ensure that Im not late. i managed to see the doctor at after 11:30. waiting time is a big issue in this hospital and need to be sorted asap. you will also have to wait for more than 30 min to get your medicine.

Everything is fine and accomodating. except the schedule in ultrasound. The doctor said the ultrasound is upto 8pm but the reception in ultrasound keep insisting that only up to 4pm. Meaning we cannot do the ultrasound in this hospital because we have work from 8am to 5:30pm. I wish they extended their time in ultrasound up to 8p.

Thanks for exceed services for the reception ladies of UPPER LIMB (Orthopedics & sport med) special thanks for Ms. ?!,?,?!?!!!?,?,Anyhow, there is a gap between Daman approval and system updates in health point.

I happened to be in this hospital , recommended by a doctor in another clinic. So I guess they have good reputation. They have a wonderful pediatrician Dr Maurice Khoury. They are well known for Sports medicine and spine related issues.The hospital is well organized, neat and clean and spacious. Healthpoint is not a busy place, however it is difficult to get immediate appointments.

Good waiting area. Hundreds of parking available. All staff kind with smiles. Once I went walk-in and I only waited 15 minutes. Customer service and call center call and send text messages for appointments reminder. Very easy to take appointment from 8 morning till 10 evening which very good for whom work late. Sometimes they give far appointments due to higher patients.

Health point has the ability to take sane, calm humans and make them angry and impatient with their complete lack of competence. Drs are amazing. Admin staff let the whole hospital down by being unable to deal with the most simple of tasks such as making an appointment. Hardly rocket science.

Actually it was my first time in the hospital the place is clean the nurses were friendly the general physician was friendly too. I was in pain I did the Xray unfortunately it was Saturday and the doctor told me that the results of the Xray will not be ready tell next day Sunday so I went back home with my medication waiting for the results. Next day I waited till mid day then I called to discover that no results been sent to the doctor and the man in the phone advise me to call again later when i called 6 hours later the man in the phone told me again no result been sent yet and they will call me next day because the doctor finished her shift at 5.Well I can accept that results may take time but what is hard to be understood is how to treat patient by leaving him without any explanation about what is going on . How much time usually X ray results could take?!

Professional doctos and very organized hospital, expensive somehow but worth it.

Unprofessional never respected the time they gave us I show up before my appointment 15 minutes and I waited for more than 40 minutes then I took off I never even saw the doctor and they seem not to care

One of the best hospitals in Abu Dhabi

Unbelievable service. On two different random occasions, I called and followed the voice menu. So I pressed 1 for Arabic, the Arabic menu finally got me to a non-Arabic speaking person.If at the outset, such is the service, I wonder how the actual operation is being conducted inside.The reason for my call to make a follow up on an appointment that i had made online and that nobody cared to call me back for confirmation. That says it all.First impressions are the most lasting.

I went to see a spine doctor at their clinic in Dubai with severe back pain due to degenerative disc disease and was referred for urgent physio in healthpoint Abu Dhabi. Thiqa approved my 10 sessions within 48hours, that has been 20 days ago I have been calling to schedule my sessions for 20 days with the call center promising to call me back. No one calls back. I have chased them for 3 weeks with no luck. Extremely unprofessional. I have gone else where for treatment.

After the first visit to the clinic and the doctor’s discussion of the condition, which needs treatment, I hope the treatment will be successful

Very innovated medical facility. I like Healthpoint because of my gynecologist Dr. Susan Glew. I love her expertise and her bedside manner. She is a doctor who knows how to communicate with patients and to clear their worries away. She is highly recommended! No other gynecologist can replace Dr. Susan Glew in my heart!

Got in the dermatology clinic right away, seen by very good doctor, with well formulated plan.

Amazing experience, really recommend you visiting Dr. William Murrell when it comes to sport injuries in the shoulders and knees.

Great service. Dr. William was great

DR. William in the orthopaedic department is one of the best doctor which have a new approach of fixing injuries specially for athlete level

Saw Dr willam for my knee it took 15 mins then in pharmacy had to wait for 1 hour 30 mins to get my meds terrible experience for patients who already gave orthopedic issues

Excellent hospital owsome doctors... Service was fast attending.

Good staff, saw me before my appointment by a few minutes which was great.

My review is only related to the waiting time at the pharmacy.58 min wait to take the prescription!!11 counters, 6 of which are unattended and 2 of the attended ones seem to be busy doing something else...

The pharmacy is bad, slow and un organized. If you can get the medicines from anywhere else please dont waist your time with them

I have tried to book multiple times for the dental clinics , every time I call the operator then transfer to dental which take ages to answer , and then they place appointments , a tele consult in which they never call back , they did it many times and I have complained but no one cared , very very bad customer service on the phone , the only reason I kept calling is that my dentist changed his work to this hospitalWorst Appointment booking ever

First of all my appointment was at 11:30am and had to wait until 12:30pm to see a neurosurgeon Dr. Wael. This guy have absolutely no clue on whats hes doing!!! Look for another neurosurgeon, really wasted my time here!!

Very nice hospital with variety departments and inpatient wordsIn general they always on time and promt to provide the best care they couldOn dawn side the waiting time at pharmacy is a headache also the prescription dropping area is not clear always confusingIf only they can do something for the pharmacy area includes waiting seats

Good

Waste of time and money.. 2 cases: one appointment that I took more than 2 months in advance. Several reminders from the hospital to come sharp. I came on time. The dr was not ready, no apology or explanation was given. I had to leave without seeing the dr. Missing an appointment taken few months in advance is a management issue for me.. something urgent might required his presence somewhere else but the patient has to be notified, not left in the waiting area. We are patients and we go to hospitals to be treated and feel better.. not to be left on seats waiting without knowing anything on why we are waiting. Hospitals need to have an acceptable waiting time that is communicated clearly to patients. Beyond that, patients require explanation of any issues related to changes in their appointments..Second case was related to the type of treatment. I was given physiotherapy sessions for a pain that I have. I did most of my sessions. My pain was more and there was no follow up from the hospital..

I had a routine immunization there, it should have been free and covered by my insurance. But I was charged for additional 800 DHS, cause your insurance doesnt cover all the vaccination. Next day I checked it and figured out that all HAAD-scheduled vaccination is free. So finally they returned money, but I had to go there for the refund. Of course, nobody paid me for the taxi and lost time. And no excuses from the manager, as a matter of course.Total uncontrollable mess.

Good safety procedures and service

Even when u have an appointment they will still make u wait 30-50 mins to let u inand the pharmacy is veryyyy busy and u need to wait 15-30 mins to get your medication

Good infrastructure but very poor coordination, the appointments team is a total disaster. Some of them dont know even what they are talking. When you raise a complaint, they call back and say sorry but nothing we can do for now! Pharmacy waiting time is another disaster, there is one pharmacist after 5 and we wait more than an hour, and the number of patients waiting before me was just 3!Unprofessional and unbelievable. With such a vast infrastructure, I dont understand how they consistently maintain such low level of service!

Would like to share my experience with parents of small kids. Visited today the clinic with my 2 year old daughter and the paediatric doctor advised to do the blood test for the little one. When I approached the lady at the reception (blood collection reception), I have requested to provide us with the experienced nurse, as it was for a 2 year old child. A male nurse was given to us, who didn’t sanitise his hands and didn’t wear gloves when started to check the hand of my child. He continued touching needles and all the equipment with no gloves on. When he inserted the needle into the skin, of course he didn’t get into the vein. He started digging left, right, inside, outside of the skin with the needle, hoping by chance to catch a vein. Either the nurse should be professional and responsible of what she/he does, or should not work in this field, hoping that by chance he will get into the vein of a child. My child was crying like never before, I then asked this nurse to stop playing with the vein and take out the needle, he didn’t listen and continued digging into different sides of the skin. I had to tell him 5 times to stop hurting my daughter. When I went back to the reception and asked them why did they provide us with the male nurse who doesn’t know his job, lady at the reception told me that he was the best nurse they had, she also told me that a patient needs to cooperate!!!!! 2 year old cooperate on what???? We have been to Seha clinic and nurses could get into the vein from first try. But today’s experience was the worst ever, not only nurse knew nothing about his job, but also continued hurting my child after I told him to stop.Otherwise, clinic has very very good doctors, myself had good experience with all the doctors that I have visited, would give all of the 5 stars. But my rating is 1 star because of the inhuman experience that we went through today with the nurse, needless to say that no apologies we given by anyone after all that we have experienced today. Clinic like this should have experienced nurses who know how to work with the little ones

I went to see the general physician because of a reaction to a bug bite, he could not treat me saying that I should see a dermatologist, they said that the dermatologist is about to leave and wont see anyone, I explained to them that I have swelling and it is become worse, they said they cant help me, I explained that Im not from Abu Dhabi, I was there because of work, and if they dont do anything I have to go all the way to Dubai with a swelling that is becoming worse, still they did nothing! Worse hospital experience in my entire life!

The worst place with waiting. you have a booked appointment and they let you for contious hours. no respect for the patients. its the world shittiest hospital. no respect for a patient we ruin u online.

Prepare yourself to wait for a long timeDo not just wait , keep hassling them as they forget about you. You will be waiting for no reason.

Very long waiting time in the pharmacy, more than one hour average, no improvement, same experience before