Place is well organized and managed by the token system. However the token system is hectic and same as a Q, same time more than 3 tokens called for a single counter makes confusion. Also when you go there first time remember to collect the token from security for the related services such as document collection.

Super efficient token system. Very well organized and very very clean premises.

Not well organized. They asked me to take token for customer service and wait for the token. Waited and waited. Saw some locals speaking to the guy at the counter and after them another guy joined. After waiting for 1 hour I asked what’s happening. Then they say token not required and I can directly go and talk to him. So why they forced me to take token and wait? Unprofessional staff

Muhammad umair Khan is very nice employee. Every time he cooperative.

Since most of the Government services used Emirates Post as gate ways to deliver there legal document such is Emirates ID,Driving license, etc including international and local post Service the organization is using state of the area system and wonderful service providing to the clients.

V good organised place, provide high quality service

Not serious deliveries, incompetent delivery man. Takes time to deliver. Only positive point the calling service which answers.

Need more support staff for services. Overall good . Ample parking. All services organized and proper que system with token number.

I need a job,I have been coming to Abu Dhabi for 3 months. I have completed my educational qualification HSC.

Decent and nice. Have lot of paid parking space around post office.

Today is such an unusual experience for us. I am making this review not for the emirates post office but their delivery service per se. We felt such racial discrimination and rude commentaries upon receiving our shipment. The delivery guy wanted to delivery our shipment at his own convenience rather than what was specified on the tracking details. We plead him over and over, asked him that my husband’s passport is of high importance to be received ASAP because of our flight, but he answered me “I’m busy. I will deliver your shipment after my work with other locals.” He was even raising his voice to us on the telephone, he was treating me like a man shouldn’t do to a woman. I felt disrespected at all cost. We believe that as an expatriate in this country for years, the UAE has an equal treatment to all race, but I’m so heartbroken, so humiliated after all the struggles to get the passport of my husband just because we were “least prioritized” (being a Filipino) by this specific man, since we are not locals. I have high respect for the service of the emirates post throughout the years, your online customer service is hardworking as well, but this kind of employee who might give you a wrong impression to ordinary people like me, doesn’t deserve to carry your symbol of service and integrity. With all humility, I love UAE and I still believe in equality! Please spread love kuya, not hate andrudeness to people you don’t like. God bless you!

This place is very unorganized in my experience, its chaotic and its not clear where a customer needs to go to send a package or receive one. Some of the staff were helpful, but many others were unprofessional and unwilling to help, they do provide the service I was looking for, but I had to unnecessarily wait next to the counter, because no employee was working there, although I was handed a ticket and waited for my turn. Eventually another employee started asking why do you want to send, followed by shouting saying that the delivery destination is not under the countries they deliver to, although his colleague in a nearby counter told me they do, so the whole experience was unprofessional and confusing. Ended up just going to DHL where the service and attitude was way superior. Every time I visit this branch, I have a bad experience. Kindly fix the issues as this is an important central branch. Thank you for your efforts.

A very bad service, went for the pickup they told me come after 4 hours as we dont have the device yet to scan your finger print as i can see the package was infront of my eyes.

Very devastating costumer service. I had, the unfortunate moment to be not helped by Mohamed W. I have received a parcel. I called to find out where I can pick it up. He asked for tracking number and I did not have any. I asked if he could search for my parcel by my name. Immediately he refused. I asked if he could search for it any other way. I gave my phone number even though I did not give my mobile number when I made my order. Obviously, he could not find anything. Therefore, I asked if he could help me in any ways. He said no other way. I started to tense up and I did not understand why I had to press for info, I felt like having an investigation. He was not willing to give any help unless I pushed for it. I understand you are tired and want to go home but I felt like I had to come up with the ideas how he could help me not the other way around. After questioning and squeezing for info, I had to find out that it is not possible to search for my parcel by my name cos their system does not give that option. Wouldn’t that be the easiest option? We went back and forth back and forth, but no help, or at least I felt he was not helping me at all and with that, my tension was raising and obviously his too. I even had to tell him that I was detecting arrogance in his voice and then he raised his voice with me and when I asked for the supervisor, he put the phone down on me. Later I called back for the supervisor but obviously the supervisor was super busy and I had find out that I dont have a tracking number cos I only received a message from the company, which was sending me the goods. I need a message from Emirates Post with the tracking number. With the right questions we could had saved 20 minutes of arguing and burning up brain cells and a bad review. And I am waiting for the supervisor to call me back I am very curious to see how long I will have to wait for the call... Edited later: nearly a week later no call from the supervisor...Now it is 2 weeks and no call from the supervisor... I just read other reviews and I have to say I am no longer surprised the way I was dealt with is nothing compared to others here... Wouldnt that be alarming to mamangment that something is wrong with operation and changes need to be implemented? Now 28/02/2021 and still no call from the supervisor...

Located in madinat zayed,big parking lot out side the place is big and new, token machines with different sections,very fast service and comfy seats, the place is clean,modern and well maintained, i believe there is more than 30 windows to serve the customers, good customer service, fast service, nice behavior 👍

Fast and quick serviceWell organized specially during this global pandemic

Do NOT have anything delivered to you via Emirates Post. Their service is absolutely horrible.They have been holding my shipment for the past 6 weeks for no reason. All my details are with them and Im following up everyday but they are yet to deliver. They say they will call but they never do.Better use a private service provider like Aramex for deliveries. This is a waste of time and money.

Consistently bad experience.Very much delayed delivery. They keep the shipment for around 10days.Also they charge you extra for delivery for which shipping charge is already payed during purchase.

Terrible service, unbelievable unprofessionalism, shipment took 3 days to reach abu dhabi from singapore, then it has been taking forever (so far 13 days and counting...) and still not yet delivered. Every time I call someone s/he says there s nothing to do and they d raise a request, 3 complaints and more than 6 calls.

I paid for a my home delivery box. Two months later said box was installed at my Villa. Since then Ive not received any post at all..nothing; nada. I even posted a letter to myself from Jumeirah in Dubai to my Abu Dhabi PO Box number. Guess what? I didnt receive it. Registered a couple of complaints with EPG by email and by phone but it didnt help. What are they doing with my post? I hope EPG enjoyed my Christmas cards and the gifts for my kids sent from the UK from my family ..whatever they have done with them. I would register another complaint but I fear it wouldnt do any good. Oh well. By the way, the letter I sent to myself from Dubai contains useful detailed instructions on how to find Abu Dhabi..would suggest you open it.[Update 28/1/21...still no post despite my posting yet another letter to myself but this time from the Abu Dhabi Central post office just a few km away. What do they do with all that undelivered mail? Dump it? Im not being critical in anyway for your doing so but could you let me know where to find it so I can search through it for my bank statements. Is there any chance? Much appreciated.]

Well organised especially in COVID-19, however, I got my debit card bank in about 15 minutes.

Very quick service and helpful staff

The floor manager in the delivery and operations department needs to be taught a lesson of customer interaction and relations. Why do government entities hire such illiterate morons to handle their operations. Easily one of the worst experience I have had recently with government office staffs.

The worst postal office I have ever seen.

Special thanks to the manager lady there. Actually i reached 15 mins before closing time and staff was reluctant to issue the ticket. While passing by the she heard my request to staff and she told the them to entertain me.

They do the services requested and assist when needed. I am just writing to express my sadness about the delivery drivers. The weather is at least 45°C during noon these days and drivers are still delivering.People should not complaint about the delay or inaccuracy in the delivery services.

No urgency for customer service. Takes them a month to answer to my calls/email and then answer that they already DISPOSED my shipments because nobody contacted them. I did contact you, even your courier service One Click Courier, yet you FAIL to deliver. I paid for those shipments! And you just keep yourselves safe saying you are not liable.

Worst experience ever in UAE ..i have been spending money calling them for the past 3 weeks for my international shippment they probably misplaced..they keep saying someone will call me back and no one ever call back ..i feel sooo frustrated dealing with them

I failed to collect the Emirates Id my wife in the month of march due to covid situation as most of the office and services were not available, when I went to collect in august they said the emirates id is destroyed you need to apply for a new one. As everyone is aware that there is covid situation they should not have disposed the emirates id in that case and now I have to make extra payment.

Some time we can’t find in google map also

Bad experience with the staff in counter 2, attitude is not good, very disrespectful

Come on Sunday your package is ready... When you go on Sunday, sorry come Monday not Sunday...

Vet impractical service, slow, and not customer friendly. I would highly recommend avoiding using this service. I have never received any shipment from them on time. Almost every single time I used them, I keep receiving a msg that they have attempted delivery without actually receiving any call or visit from them. There are many logistical services in Abu Dhabi and there is no reason to to choose this service.

Plz change your time.... Its off saturday but tou hv put timing of 9to6....i went there yesterday but it was closed....

Very pathetic service. Items were shipped to me twice through empost including my driving license. Both the times I had to call their customer care multiple times to get it delivered.No option for zero star.

Kept my passport idle and not delivering to my address even after visa stamping done ,as I didn’t attend phone callNo message alert or call after I miss the first call ,after one day tracking number helped me to identify the status and they agreed to deliver next day .

Emirates Post Group offers quality services under postal and non-postal categories. In Postal services, it provides personalized mailing solutions, local and international Express Mail, domestic and international courier services, money transfer (Instant Cash service and UPU’s International Financial System).In non-postal services, the Group offers vital community services in partnership with government agencies and private sector companies. The portfolio includes Government services, utility bill payment services, financial services, travel services.The Group also offers corporate a unique service of Marketing Solutions, which include Advertising through Post and Promotional Stamps.

I was pleasantly surprised by the highly efficient handling of parcel delivery from online shopping. The customer service area is well organized with adequate seating and a queuing system. The staff are very helpful and the procedure to receive and clear incoming parcels is quick and clear.

Very rude security counter..

They provide good service and good facilities

4 star for their post box services and 3 star for their customers services. The main issue is a long waiting time and inappropriate rules that applies some times from counter. If we compare this services to another govt customers services we can give about 3 star as it need to improve and need to more friendly. All the best.

Abu Dhabi Central Post office is a Government office! There have lots of government work in this UAE and you can solved it from here!

No one answered my phone call

Very efficient service... specially the system for collecting Emirates ID. Also it is easy to access a rented post box. It would be great if the post office opens on the weekend as well.

Official post office works 5 hrs?!!!! 😡

Horrible experience ! No supervisors available , the employees not helpful at all.Call centar of Emirates Post office is even worse!If I could give 0 stars , I would.

Fast and lovely experience, nice stuff and great environment, clean place. Went to get a delivery didn’t even take me 10 minutes

Unpleasant experience , They are not helpful , I have a shipment showing undelivered in the tracking app and I try to have any updates but they don’t have any information. Just said wait !!

Very poor customer service I went to submit my passport and visa paper for issuing visa stamp but the guy who supposed to give me a token he said the visa submission is closed I asked him from what to what time the counter will open but his response is very poor and he told me to come after one week to submit my paper and passport for visa stamping. I am not understanding why the Emirates post recruiting the people who cannot give proper customer service. Now I have to wait to submit my papers after eid very sad and poor customer service

I visit this office once a week and following are my observations.- Parking always easy to find.- Helpful staff.- Always crowded.- waiting time to get served is long minimum 20minutes.- International Parcels you have to pay Admin Fee (10 AED) for nothing.

Located in madinat zayed,big parking lot out side( be careful its paid and the rate is 2 dirham/hours only) the place is big and new, token machines with different sections,very fast service and comfy seats, the place is clean,modern and well maintained, i believe there is more than 20 windows to serve the customers

Highly disappointed by the services provided. The customer service representative are very un professional and lack knowledge about the rules and regulations. I called them 6times and each and everyone gave different Information which in the end all was all wrong.They kept saying how they can not send me parcel to AlRuwais and only one of the colleague can come to take as I could not and later when my colleague went they Declined to give him my parcel and then agreed to send it to Al ruwais.You are waisting your time and money as well as ours please fix your services

I came here to collect my US visa and it was a total mess. Three employees were chatting with each other and their counters were closed while more than 40 people were waiting, and only 2/3 other employees were working. Very old place and not enough seats. I came here at around 1:30PM on a weekday, I recommend you come earlier for visa collection.

Very bad customer service and slow service. i called them and they have no idea where the package is, they said i got it but it was actually with customs and they couldnt help with what to do next.best way is to avoid this company!!!!

Now become more fast after shifting post office for id and Passports Submition work to all in one office

Very bad service, I applied Pobox in online and paid the fee, when I went to collect the key, they made me to go and come 3 times and still didnt get the key.

Very good services

Very poorly managed post office. I went to collect my 2 parcels. Only 1 counter was open for parcel collections, waited for almost 45 minutes for my turn and when my turn came the counter staff pushed me to another counter and that counter guy without any courtesy asked me to wait till another 3 more customers to finish, then I walked away without collecting the parcel. Worst service ever experienced from an UAE Governed office. Poor staff!

As a citizen definitely they do not live up to the minimum expectation of their role and the emirates plan. Very disappointing services...it feels like they are still the seventies of the precious century.... All communication channels are useless and you have to go to them to get things done... No reply to emails and phone options do not address my needs. Back to face to face to face interaction and back to the previous century!!!!

Cool interior, require change in attitude of employees, be prepared to spend more than an hour, you may asked to go from counter to counter for sending a document, they will blame it on computers.

Excellent service and system!!

My delivery got canceled because of them I was having delivery from. Shoemart and it got canceled because they didnt contact me

Very bad behaviour employees they have, I feel sorry for choosing this company.one off the employees call me,and talk with very rude and bad behaviour. And also took my carrier back.

ABU DHABI central Post office

Not well service, Since morning i am trying to call on Helpline number.But no any one answer my call

Central Emirates Post in Abudhabi. Located close to Madinat Zayed shopping Mall. This is where we go for most of parcel, Emirates Id collection.Before we were able to get international driving licence from this office, but not that service is not available.Ample public parking is available outside and normal mawaqif parking charges apply. Public transport bus stop is also next to it.

Good service

Love service here. Quick and accurate.

Service is really poor from a business standpoint. I wanted to send a mail to the UK, but the service lady was pretty rude. So I eventually left to DHL down the street where the service was more welcoming. I was actually turned off by her attitude that I simply couldnt trust handing her my documents.My advice, if you want professional courier service, go to DHL or other companies instead, where they treat their clients with respect.

Very good service and excellent organization

A place that I don’t want to go back to, customer service concept doesn’t exist, and bad attitude! I thought things were changed, but unfortunately not!

If you’re looking for the worst service in the UAE, you’ve come to the right place. The employees waste time chatting and checking their phones when the waiting area is overflowing with waiting clients. Absolute joke of an institution - major reforms needed if it is to ever run efficiently.

The worst postal service in the world. Commercial courier services are all using mapping software to make deliveries efficient yet Customer Service staff at Emirates Post seem reluctant to use such software and still rely on verbal directions so you get numerous calls promising delivery until finally they ask you to collect from their premises.

Its in Abudhabi town. Nice place. Near shopping mall

Emirates Post is the official postal operator for the United Arab Emirates. It is a subsidiary of Emirates Post Group Holding. It was opened on August 19, 1909, being managed by the Indian Post Office Services until India’s independence in 1947.

Amazing and super fast service. Thank You

Very good service I went lots of time there

Pathetic!!!They mentioned worlimw hours till 9PM but they close at 8PM. And worse, the security guard (the African one) is straight out of jungle..... No manners, etiquette and of xcours does not know how you interact with people....Utter nonsense and disgusting!!!I just have one work, gonna finish it and will never ever even look back at this building!!!

They charged us 25AED just to receive a letter size parcel from Ali Baba.

The closing time is 9pm and i went there at 8:30pm to submit passport for visa stamping, i have taken the token which showed the time of 8:35pm. After waiting for 15 mins i asked a guy about passport submission he told me to wait and he will check with the guy who supposed to receive it. The guy told that he already closed for everything so come tomorrow again. I asked him what is his closing time and he said sometimes 8pm sometimes 8:20 or 8:30.. But why machine is still issuing tokens??

Very well maintained, the queue system works like a charm. I have always visited on the weekends. So not sure how busy it gets on the weekdays.

Good position with available parking (AED 2/HR)

I ordered a parcel from AliExpress, paid a delivery charge and then while receiving they charged me 27 aed, what for? Has to be free, cuz I already paid, worst service, same time expensive

More than 40 days for car registration till now I didnt receive it. If they bring it from the moon it will reach earlier.

Very fast and reliable service, very helpful and knowledgeable staff

Good

Fast service.

Quick service even during rush hours.

Bad delivery system.

Inefficient and unclear instructions were given. The form for registered mail is also small and barely fitted the destination address. Waiting times were also slow.

Well organized and many types of services but need extra stuff on counters

Pathetic now they start making money on the parcel on which you already pay shipping charges.. Every parcel from china or ali express will end up in post office and they will charge you 10+ charge for everything.

Very quick service, staff are very polite. Thanks to all

Best postal service, with good customer services

The worst carrier in UAE, no respect for timing given by their call center, always delayed in delivering shipments and they always have problems if the shipment address is outside Abu Dhabi city. 👎👎👎

Very good and fast service. No lines to wait fast and sufficient.

I passed by 3:00 pm , 3rd May 2020. and it’s closed

Good service provider of courier and logistics

There still people jump the number, this is still a culture which takes time to change, however this should not be allowed by the post office staff, some of them they didnt even bother to take a number. Additionally, the customs only staff disappeared with no replacement and for more than half an hour creating another unnecessary Q!!4 Stars at the gate should be revisited

Good service