I love this showroom ... cars and parts and prices .. even the customer service is amazing except the receptionist..👍

They must reduce the spare parts & service charges.The charges are not reasonable.. Bad experience.Afraid having Renault car. Must reduce the price and improve service support.

Very professional. Booked my appointment using Al Masaood app, just a day ago. They called and confirmed immediately. Took car to airport road and everything went swiftly. They even painted my whole bumper plus service in less than 6 hours !!! Very impressive Al Masaood, I am a really happy customer !

Best customer service. We bought a new car this week. Service provided by Mr. Yella kosse is extraordinary. I highly recommend this showroom for their on time delivery and communication between the sales person and customer throughout the process is highly appreciated. They value their customer as they considered my birthday and surprised with a cake during the delivery which is a memorable moment in our life. We bought Renault Megane 2.0 which is a superb car. Value for money. Ambient lighting and massage in seat gives much pleasure during travel. An excellent car for a small family . Overall great experience.

Helpful sales man. Parts if not available there they arrange other showroom. Very good experience with them. 👍🏻

Its a Renault showroom, so if you like Renault...Staff superb, transparent service, no gimmicks, all made very easy and glad we bought a car here.

Best place to service your nissan

Dropped my car at the service center & the keys at the drop box, at Abu dhabi after taking an appointment at 8 am on 18/03/2021.I had expected them to call me , but dint receive a call. So I called at the call center @9 am, 10 am 11am , 1 pm & 2 pm and got assured from the call center that Ill get back a call from the concerned persion each time I called , which I didnt. Thinking of going back to the showroom to find out where they had taken my car for service . After the service probably will not come back to this service center next time .

This is a worst showroom I have ever seen. They dont know what a car service means. Actually I am blank with my vehicle what to do. I am using a renault symbol. Anyone please suggest me a good service centre for the maintenance of my car. All the equipments of this vehicle are complicated and hidden. No normal people can remove or alter. That is the victory of this looter service centre also

Nice place. Sales staffs are all accommodating.

Renault Al Masood are fraud....Never visit hereIf you come here you are wasting your money.I brought my car Renault Safrane due to lost key through recovery they initially they told it will be done in 1 hrs....only key programming is to be done.But later they told me chasis no. is not matching with onboard computer (which was never changed) hence we have to replace it I denied, hence they called me again with another offer that only card reader replacement change will work.I was hesitant initially but later I agreed....but now after 43 days they told me it didnt worked....Hence I am planning to file a lawsuite against these frauds.

This is a worst showroom I have ever seen. They dont know how to respect customers , they dont even respect their words and I dont know how this showroom running, by luck

Best service center in Abudhabi

Ok

Good welcome

Pricey, but if you have fazaa it can be lower

Fine

I never seen such a wrost service center from past 6 years. Un professional persons are in service center.1. I have given my car Renault Safrane for service. During appointment, i informed to service advisor to check there was some error in the cruise control (cross control in the quote), but the service advisor has costed 300AED only for verification apart from the service cost (by hand written). Which is surprising me without diagnosing, they are adding in cost.2. After service, i found there is a damage in the front mirror of the car (photo with yellow circle). How un-professionally handled the customers property. Other few scratches in the door windows.

Worst car brand I’ve bought from. Bought Megane RS 2019 and nothing but negativity from the car usage. Fuel consumption is a lie on the window sticker which shows “Excellent” but after using it, it only takes me 350km distance. Anyways, i can mention even more other issues I’ve faced with my RS but at the end of the review, Renault is a fail company.

Worst customer service and no proper response and no value for money. Myself and my friend went to give his car for service. After service, the service advisor not checked the car properly, because when we asked about the issue of hand rest cabin, he said that the hand rest cabin is locked and you have to replace the full set. But we tried it and opened the hand rest cabin. They made some marks on the door; not properly cleaned.

Worst customer service ever.No follow up with the customer. Car was giving message check gear box and after keeping the car.for one week in service center check up was not done,no reports. They informed that gear box is broken and it will cost 25000 to repair it. After sending the car to mussafah,the problem was in car software,which was updated within 1 day and cost me 800 only.Renault service center wanted to charge me AED400 for check up without presenting me any reports that the car was checked and without specifying what was the problem.

Even they dont deserve to get 1 star rating. We have given our car for service at Al Masaood Renault service center, worst service and no proper customer service. The persons who are sitting as service advisors are not technically fulfilled or resolved the problem. They are just adding the cost without knowing the technical issues. Also, they damaged the car glass and not cleaned the car properly. Poor service.

Worst service. No value for customer their money and time. Poor time management, waited for an hour to get my car from the said time and that too without washing or cleaning. They asked me to come another day just to wash my car. Arrogance at its peak, as they are the sole service provider for reanult. Never fall in to the trap of maintenance contract with them, as nothing will fall under the maintenance contract, you need to pay additional amount for all the maintenance even after having a contract. They are not trustworthy, in the morning i was told the cost of changing wiper per piece is 70, but when went to pick my car the cost was aed 129. Only requested to change front wiper, but they have changed the rear one too at an additional cost, and also paid labor charge even after having a maintenance contract, where labor charge is included.

Bad customer service . Meet 4 peoples to clarify the doubts regarding spare parts . But nobody dont have idea about spare parts of my reneult duster car. Very bad experiance with spare parts and maintaince section.

Worst service center in abu dhabi. My Renault Captur they said for 80000 km service just labour charges cost they said was Aed 3000 and for additional labour work no discounts which is a really a rip off. The technical staff are pathetic. They think they have a monopoly in abu dhabi but not any more the are many other workshops who do a excellent job Renault vehicles. With poor service people will stop buying Renault vehicles.

Good quality renault cars are here. Great staff as well.

Irresponsible staff service. No value for customer. After sales service is very bad. No follow-up for complaints and parts orders. Mode of service is untidy

Actually I surprised with cars they have, nice and value for money, for personal and commercial use

The service representative was very helpful and you even get a free taxi to any mall while you wait for the service on your vehicle to be done.

The worst service in the world. They dont respond on time as you have to call and CA , they take forever and issues always continues and almost never been fixed, Extremely bad management as they lie alot and they dont even know what their staff is doing. Customer service is not even there ! Talking about (Abudhabi renault ) Im trashing this car and switch to another. No more renault in my life especially in abudhabi

Excellent experience of modern showroom culture.... The moment you step inside, you will be in a different world...

An expensive place to do you car service. The people around do not even know what basic service is and major service. Renault safrane service at 1,60,000 cost around 2500 DHS.

Even few dhirams coins are stolen from my car, during my last car servicing, iam worried to give my valuable car for next service.

Very bad 👎, worst experience ever

Lucky, Got a new car of another make! After sales services not upto mark.

Its very good place and very good stuff

New megane 4 2018 is definitely not like her sisters. Check it up

People who are complaining about appointment that no 1 answers the calls must recheck the number which they r calling becuase they might be calling the wrong number and we can get appointment online so no need to call. My experience with AlMasaood service centre was very good.Free wifi and beverages are apriciated. And the employees are very friendly. But ofcorse no 1 is perfect.

Tried to get a service appointment.Called many mumbers, but nobody feels responible or called back even after days of trying.Very poor, even for middle east standards!

Good Service

Good

Excellent customer service but very small showroom

I needed a small fix and some care for my Nissan 370z. While 20 or so employees were busy with chatting, googling, playing games and eating, I sat there as only customer for 20 minutes.I realized my mistake and walked out. Clearly the crucial relationship between salary and clients is entirely lost on the team.

Test drive Renault Capture.....good customer service

Good service really coorperative staff.

They coat me 1590 Aed and when I enquired they said they have changed some parts which is not covered by insurance ... but after reviewing they said its a mistake sorry..i payed only 335..

Grt location and ambience

Great Customer Service!

Have terrible car knowledge about car parts and never get back to customers on time once I called and the showroom didnt have the parts department phone number yet they sit 20m away from one another ridiculous

Logic Cars

Al Masaood! Great agency!

Good expriance and friendly people

They didnt deliver my car in evening as per their promise. I had to call them multiple times to check the status. Received a call at 4.30pm stating that they need more time to complete the service.

Great service and efficient

Book in advance and go for service.Expect delay in deliver of your vehicle.Return drop available.But no pick up, you will have to manage your way to the service station to pick your vehicle.

Good service

Grate customer support..

Nice showroom

Nice

Nice response

Good peoples

Its Great

Good service

Great service

Excellent

Good service

Excellent

Excellent

New cars

Beutifull

Okay

Great service

Friendly stuff

Not to far from Abu Dhabi

Renault showroom

موظفه البيع إقبال جدا رائعة وأسلوب وتفهم كل شي وتفاصيل والعروض

Excellent good service

A handy car dealer excel and promised me a Duster Forewell test drive

The exhibition is clean and explained .. I recommend visiting.Especially for companies looking for an alternative bus to Toyota Hitachi

Your prices are good and your service is excellent

Excellent service .. despite the long period of maintenance

I visited this app to see the new but unfortunately I only found the old one

Their car and treat them excellent quality

Its okay

Auto showroom and agency for Nissan and Renault cars

Their services care about improving and developing

Good service

They have a discount for the protectors of the homeland

Very good

Very good

Good services

😍😍