Great service by Wilson, made our day memorable ποΈπ
Location and way to this place is too confusing and too inconvenient.After reaching this place (hotel Versace) - we have been met by security personal at hotel lobby who have guided us all around hotel (from outside on a heat) to find entrance to pool.Toilets are dirty.Service is very slow and drinks are being delivered warm and somewhere hot (for example beer, did you ever tried warm beer next to pool with outside temperature plus 50?! You shall come and try and pay triple price). Had to run after staff to get ice bucket.Condiments for food (ketchup and mayonnaise) were delivered way before actual food, What made them to be extremely hot. Is it a Versace Style and way to do?Food is average, nothing wow.Itβs a pool - so why would there be a sand all around it? Itβs so unnecessary.Temperature of pool water was good and full of female loooong hairs.DJ was good as well.Canβt give you 0,5 stars - thatβs why giving you only 1!!! Lots of room to work on and make at least 4 star venue.P.S. please visit other pool and beach venues around Dubai in order to see what you could do better and what are you missing. For example, Wet DeckWhen you positioning yourself as a five star pool - I would expect everything to be perfect without me addressing any shortfalls to no one. Where is training department looking at? Where is manager of this place? Who is managing this pool? Why it is like in a cheap place of this planet with prices being over rated? If you put Versace it doesnβt give you rights to do nothing but charge your guests who pay you salary. Work on your service and product you offer and please donβt tell me I should address any of these to management. Anticipate your customers needs and be one step ahead. Shame Versace, shame.
Amazing pool and Ladies day every Thursday. Love this place. Food, music and atmosphere are amazing.
Nice pool. Service was exceptional. Would have rated 5stars here if they have shower room for visitor.
Very nice environment, lovely staff, delicious food and drinks.
Big pool for friends and family family β¦Social distance is maintainedEntertainment is back on !Excellent service aswell from Stanley_ elite location @palazzo Versace hotel
Amazing Area for Relaxing and getting great treat . And Good Quality Service πππ
Love this place:)very nice pool,food and service is Quick.i definitely come back :)
Beautiful place to stay...
I went with my wife and my children were truly extraordinary they treated us very well thanks also to Conciergerie Milano with whom I planned this wonderful experience β€
Had a great time with my sweet half, pool was so good and relaxing, music was good .. good and drinks were fresh .. amazing staff .. Leo specially was extremely friendly and professional. Recommended during week days.
Excellent place
Nice place to be.Best pool for summer relaxation
Great Pool experience and very attentive service. Nice vibe and music and we will be for sure back!
Very unpleasant service, comes with the reservation and then you can not enter. The security said literally he lets in people who spend a lot of money. Food terrible, Caesar Salad is a leaf of lettuce poured with sour cream.
Awesome place, will come back Monday , thnx Zubar
The place is stunning, hotel, pool and facilities look amazing!However the staff working by the pool are not acknowledging their customers and they are very rude.Overall itβs such a beautiful place that it is a shame that their rudeness and ignorance towards their customers ruined it!
Awesome place, will soon come back again, thnx Zubair
The pool & infrastucture is 5 star - the service & the welcome is 0. They try to give a posh fake feeling at the entrance that destroys the fun. Avoid if you want to relax- but if you want to be part of an empty & indentity less st tropez style day , then that is the place for you.
Good
Hard to give an exact evaluation for this place, because an area, a pool are nice, they have good deals, and one waiter name Mohammed was really nice to us. He was the only one who really new what do they offer, what is the policy, etc. I see waiters are really trying to do their best, but either its not enough of staff or they take too many people during the day. However, cannot say anything good about booking procedure and the hostess/receptionis lady Rianna, who was very rude both times we visited the place. I tried to call and make reservation via phone, whatsapp, didnt worked until she called back late in the evening and said she is extremely busy during the day and not answering phone. I would suggest to have another person for the positinion then. Anyway I booked for 6pp sunbeds with unbrellas, she confirmed, explained for umbrellas first come first serve, which is reasonable. However when we arrived, somehow she showed booking was made for 5, and if you want umbrellas, min spend 500dhs and behaved like if you dont like you can leave because anyway we are always full. She was very unprofessional as many times as we had to talk to her. Every time you ask what deal for the day they have, you get different information. It happen to my other friends same. I think this places effects Versace hotel image in a bad way. Plus should improve in food quality as well.
Disappointed ,low quality and slow service , food menu so poor and cheap that even the pizza that should be well done at an original Italian hub is so bad we booked 2 cabanas and didnt get what we payed for , spoke to the manager about the service he was so unprofessional and didnt do anything about it i also left my review on a comment under their post on Instagram it was deleted right away !
Good
Zero costumer service while trying to make a booking. La piscina dont reply reservation emails, whats app booking when I got a reply was unfriendly and extremely unprofessional stating the date I wanted was fully booked and not offering me available dates. Calling them up no one answers the phone. I walked in without a booking and was not allowed in, one hour later many of my friends were allowed in without a booking, extremely disappointing. The Philippino reception lady at la piscina was Rude, unfriendly very disrespectful the way she spoken to me.
Unacceptable! Expectations of this hotel for their name where high and it turned out very unorganised, rude incompetent staff and a very poor customer service.My friend and I arranged our day off there and booked as they advertised, they instructed us to arrive before 12pm with our own towel, we arrived there at 11.30 after spending 40min trying to park (itβs not organised at all) and very rudely they turned us away saying itβs full! Staff looked very stressed, the management of the situation looked out of hand.Pool looks nice even though it was full and looked small for all those people in it and around it, also if you are looking to have some shade forget about it! They donβt have enough parasols.Not a reliable place to book as the hotel location at the minute there is nothing around it as a second option, specially if you take a taxi (you will end up spending your money for nothing) , and if your driving they donβt provide the facility for parking as they advertise. Go super early or you will just end waisting half a day. Have a plan B ready.
Ladies day on Monday. Free entry before 1:00 pm. Free bubbles from 1:00 to 4:00
Amazing vibe
Place awasaomwπ
Classy
I love the pool here and I advise everyone to visit)) very beautiful, delicious food, delicious cocktails ππ» Cool water is what you need in such hot weather, the staff is friendly, good music)