I am an old customer they are the best shipping company and the d.o counter team is very fast and cooperative.Thank u hapag-Lloyd

Worst shipping line i have ever seen, No answer to our calls and will not get the DO or NOC on time, as we need to follow up with this worst team before one month arrival then only there is a chance to get DO on time. Guys dont use Hapag if you are using you guys are wasting your time.

Omg unbelievable outstanding super fast service thank u hapag😊👍

Very bad customer services, created a portal named Odex which is good for only online payments. I have requested for a DO extension since 1 day and i didnt received the updated DO yet. Everytime i call the customer service they are saying in 20 mins it will be ready or giving contact number for other representative.And they will finally release the DO on the last date, and we have to extend the DO again, i think they are doing this purposefully.Very irresponsible!!!

Your services are very bad, the money was transferred 96 hours ago and we did not get the receipt to complete the clearance procedures, I do not recommend it

Dear All,DOnt ever book shipments from them as they are very slow in service & do not car for the needs of thier customer, Ive transferred them the amount on 15-02-2021, It has been 2 days, theyre only manipulating us and saying payment is not showing in their system, Despite we have given them each & everthing to locate the payment, & they will not check it from their end & continously saying that we have no clue about the recieveable payment.I urge everyone to not book cargo from them, pathethic company.

Dear , i m stuck with your company because you are not able to issue an invoice to my freight forwarder and shipment is arriving , pls do all necessary effort to contact AAC Cargo and release BL so i can collect my good at port of destination. thx

I have been working here in this building from past 7 years.. Great company. Love this place, good staff with cool atmosphere.

No body is answering the calls this ridicules

No cooperation, no follow up

Good. 👒 hats off

Thanks to bring Odex Platform, it is really great to work with.Easy to access, prompt response and most important - time saving and much more convenient than sending messenger and waiting in a queue with limited time frameAnkur, International Maritime and Aviation

Nothing to share, DO collection centre

The most 3rd class or the worst shipping line ever we have experience,, very irresponsible,,not cooperative at all.. never use it

This is only the trest shipping In this would today

I would like to give a negative rating to this shipping line if possible. Its the worst nightmare of an experience if you unfortunately end up moving a shipment through them. The customer care centre is completely unfunctional, they do not respond to calls or even 35 emails sent ! Their delays costed us demurrages and still they put extra penalty charges on us for late documentation even though the delay was from their side of 2 weeks to issue the document. Avoid at all costs ! I am writing this review so that other people do not end up with the same fate as us

Worst shipping line Ive ever seen. I am working with almost all shipping lines in middle east. but hapag llyod is worst. They started online system after corona so every one needs to deposit money into account then you need to send an email to hapag llyod then they will provide you payment confirmation. after that you can get DO from counter. My 9 container already arrived 3 days ago and I also done the advance payment to them so I can get Delivery Order fast, but instead of that I am sending 8-10 emails every day to hapag llyod for payment confirmation, and from last 3 days I didnt get the confirmation, total 3 days are wasted, now I will again try this same on 4th day. well done hapag llyod. appropriate it. If you want to learn online system please learn from Cosco shipping lines. Just send cash deposit slip online and they will provide you confirmation in next 5 minutes and you will get DO in next 10 minutes.

Good service.

Very bad staff

This is the worst shipping company we ever dealt in Dubai Uae. The staff who call them customer service are very lazy to answer any question you raise and it took us more thank 2 weeks to get information on how to clear our container still no luck to get a clear information. we are not recommending to any one this Shipping line take a note from our experience

Phone is not working at all, we are trying to reach and calling since morning 9.00 am till 4.00 pm on working days phone is not working. this happens to me last 2 weeks. this is the way you people treat your customers ????hope management will take good decision and solution for this.numbers 04204111, 042041333, 042041365 etc we have more contact details.

Awesome Services

There is no one to answer the phone. Yes no one. You can keep calling them from morning till evening... no response even to your recorded messages. The last google review was done 9 months ago and the service remains the same. I do not know how they can conduct their business or manage to do business in such a competitive business environment.

Staff behavior was not good

Very good

One of the Best offices of HAPAG WORLD. If a person follows the correct communication matrix, every call and every email is replied within reasonable time. The Customer Service Team has always gone out of the way and resolved (or at least shown a guiding light to correct desk) even if it was not their trade/region. All the Best to the Team and Hapag Dubai..!

Always my first preference when i think of any shipping company to do biz with in Dubai. Best Customer Service Team, Always Supportive, Always reachable. Good Service. Best Wishes.

Not even they reply the mail very improper functional line ever seen

In my personal opinion, Hapag Lloyd Dubai office give very good service to their customers and only thing is they have to increase the manpower for better service.

The only purpose of ‘customer service’… is to change feelings. Hapag Lloyd Dubai has truly done it. Their service levels have improved immensely in the past 1 year. I appreciate the excellent service provided by customer service and sales team. Overall faster approvals , on time vessel departures , quick quotes, efficient documentation team and good customer service and sale support . will highly recommend to use Hapag Llyod.

Friendly and supportive team, most important they are responsive for every query of their Customers..keep it up

Hapag Dubai has an awesome customer service team. Very helpful. Me and my company are very comfortable working with Hapag Dubai.Keep the good work up..!

Its is very worst shipping line in Dubai. Not answer the call even not reply for the mail. Very worst operations counter and very bad service .do not work at all with this company

Management is great but the company is shifting its office to india so job opportunity is very slim.

Not at all professional this shipping line, not committed

Worst service ever. dont book for any shioment on this company. every time you will call for inquiry line always busy. in collecting DO by mail they say it will take 3 hrs for waybill but still not sending it even you send them reminder. you waste you time waiting ther DO to release. if there is some documents missing for them to relase the DO atleast they informed what is needed to be done BUT HELL NO THEY WILL NOT TELL. WORST EVER. ( NO STAR INSTEAD TO GIBE BUT REVIEW WILL NOT POST)

Very good logistic company, service is very good we looking forward good service as well

Good office with professional staff, and good service too.

Excellent team I have worked with, prompt response and excellent coordination.

Best team to work with always supportive & helpful in every situation...

Worst shipping line company!

Worst shipping services, for receiving import DO it will take around two working days, In some cases they even forget to give Export BL because of heavy back logs.... great work after merger

Nice office, good customer service to all over world.

Hi,Getting best service from the customer service import team,helpful and supportive..Manuprasad.R

Please mention your exact office time. nobody answering my call till now( 10.05 AM) but message hearing office time starts from 7.30 am.to 4 pm.

Bad service do counter person how to talk with customer behavier ruddly and no body pick up call any time we will try all company no person answer call. plz i suggest you not using this company. after u want take any service they will treat u as a his personal servant. they don’t do work they only kidding and playing.

WORST CUSTOMER SERVICE EVER. AS IF UASC AND HLAG WERENT BAD ENOUGH BEFORE THEY MERGED. NO ONE ANSWERS THE CALL FOR CUSTOMER SERVICE/DO COUNTER SO FORGET CHECKING YOUR ARRIVAL AND CHARGES, ETC. OTP.

Very good team to work with.. always supportive.

Its is very worst shipping line in Dubai. Not answer the call even not reply for the mail. Very worst operations counter and very bad service I was facing ever.

Good coordination with employees and customers # keep it up guys

Best team I have work with always supportive & helpful

Provided good services given to customers & coordinating with team.

Poor Customer Service, no one is there to answer the phone, now from where the customer will get the hell required details?. never wanted to have business with this pathetic company.

Worst customer service no email reply, phone not attending and when we visit personally they asked to send email. worst shipping line ever

WORST CUSTOMER SERVICE EVER! NOBODY IS ATTENDING THE CALLS!

One of the best offices after Maersk Line

Good team to work with always helpful and supportive

Nice

Bad customer support. nobody is there to attend the phone call..!

Back-end service very slow ...

Formerly known as UASC.

Worst experience! nobody is there to attend call !! ...bad customer support

Very very worst experience.customer service is really stupid

Its my work place

Very low quality and servecies

Hapag Lloyd is one of the shipping line company which handles logistic of goods

Worst shipping line ever! they dont answer phones, they dont reply mails! there way to do business is complicated, its non sense!

No one available to attend

So sad to see it closed after so many years.

DUBAI OFFICE - VERY POOR CUSTOMER SERVICE

Nice place

Amazing place to work

Best :)

One of the biggest shipping company

Good

One of the worst shipping companiesNot respectful in appointments I do not recommend, but worked with them

Excellent