Wasl Smart Center is now not allowing for visitors and asking to use e services or to call customer care for further assistance!

Always my favourite building....lot of my family , friends and colleagues memories are attached with WASL foe me....🥰👍👍👌👌👏👏🥰

As most cstmrs opinion .. wasl customer care staffs are such an irresponsible people.. they only know to tell ll check or call back and no one calls.. they cant help with customer prblms.. i have been calling 100 times daily for my deposit refund.. its been 1 mnth.. i think they jst typed and sent us as prove for their trasctn jst to make fool of cstmr.. and every time we mail they ll jst forwrd again same mail.. why this reputed company stealing poor peopls money..Never ever deposit any money for this compny .😡😡😡😡

Handed over my keys over there after finished my contractSecurity was really helpful and friendlyHassle free

Probably one of the worst customer service in my experience.Been unfortunately dealing with this center for the past 4 years.There is no value for customers, every client is treated like garbage. Starting for the security people until the staff, everyone thinks that they are above the customer which is very sad to see.Everyone here works like a robot and hardly anyone wants to help or at least try to help the customers.There are a couple of good people in there but unfortunately their hard work gets perished by the absolute worst behavior of everyone else.Usually I don’t write bad reviews but I’m forced to write one after currently having a horrifying experience here

Al wasl customer service centre

Very well organized!Quick service from the guys wearing security uniforms on the floor.The two girls at the reception were very helpful when I asked for print out.

Disclaimer... These comments are not meant to defame anyone but these are based on my personal experience and are meant to guide all those who are effected by the pandemic and due to salary cut or job loss are looking for better lease options and planning to visit Al wasl.To start with Al wasl, when i was looking for leasing property on rent then i opted for Al wasl just for one reason that being a fair company i wont be scammed..I was told when i signed the agreement that i have one free month but guess what after 2 years when my contractis about to expire i am told i dont have that. when asked why? the answar is they dont know.Lesson learnt and advise to everyone else get this one month free thing in written before signing the lease agreement.Now coming to the customer center at healthcare city well Its the worst place when it come to parking.. be prepare for that. or better hire a taxi.The Indian lady sitting on front desk seems to know nothing and did bother to turn off her phone but blatantly kept her whatsapp open and was rather attentive to that.She seems nothing and anything i ask her she said she dont know but i stood my grounds and made her call others to get my answar but still was not able to accurately answar my queries.Atlast i have to giveup becoz she dont know anything and told me no one in the center is there to listen to residental lease issue.Healthcare customers center is for commericial lease issue only not residental..In the end Al wasl have reduced this summer prices of rent but no relief for current tenants and also didnt trained its customer center employees to atleast listen to the tenants and give them polite answar not the blatant reply No its only for new tenents, if you want then terminate current contract and made new. I thinkpeople are leaving the properties becoz of pandemic crunch and the unprofessional behaviour of customer services employees atleast for me its the case.Al wasl have the best properties in dubai but not the best customer service.

They dont pick your phone, the app doesnt respond either

Thoroughly professional and Honest initiative by the Govt of Dubai .Thanks to the friendly staff and everyone working in Wasl.

Wasl is leading trendsetter for Real Estate in Dubai and There Smart Center is uniform platform for all Tenants needs with Exceptional Services and Rapid response 24 x 7.

I would suggest a better customer service thru online and webpage to reduce number of the visitors, and speed up the process..

A real estate in real modren way

I have pending security deposit with wasl for the past 76 days for the flat vacated on 05.11.2020. I was forced to go to wasl smart center and they gave manager number to follow up. I hope the problem to be resolved in near future. Finally I got my security deposit after 96 days on 08.02.2021 after vacating the flat on 05.11.2020.

They are good, but I am not so happy..so have a 4 for that something missing. As part of the Dubai Corp., Wasl should do more to represent the vision of the Rulers of this land.

Unprofessional team!!! They dont want to listen customers and understand their issues. Very bad experience from wasl.

Great and fast service! Very good response.

Worst experience ever.. I have vacate my flat in the month of July and still I have not be given my refund for house deposit. Several follow us on mails and calls are been done but they have been giving reasons on every call and the customer agent is not giving accurate timeline on the refundThe calls are put on hold for more than 15minutes.After vacating the flat it took 2 months to do final inspection by their engineer to finalize the settlement and yet till date they are not updating me on the refundThe customer care agent is not clear and trust worthy on the commitment to provide the refund.we have been on-time on our cheque payments.I would not like to recommend wasl to anyone

Mr mohannad and the rest staff were very helpful.Allah bless them.

4:40 and there nobody there for help and customers service via phone put you on hold for long time. They need to improve the service. Thanks.

They are not professional in answering the customers query and simply say that dont know sir, Send an email sir and etc.

5 star atmosphere with no ears to customer issue..... Need a lot of improvement

Management moving with slow response

Security Staff is really courteous & helpful with tenants, much more than usual reception

Worst experience ever. No ears to hear customer issues and not flexible. The contact persons are like RADIO they will not listen to any of your concern. Worst experience before moving to their apartment.

I have been directed to wasl smart ( smarts word meaning changed???) center in health care city for key and remote handing over after lease termination. Special schedule for handing over also given as 3:00 to 8:00 pm. I have reached there at 6:00pm after my office, and parked my car in RTA paid parking slot -315G. With great joy of getting a parking I have entered the building with lot of joy & confidence. Without removing my sunglasses I have told the security Wasl Properties. The security began to laugh, and told Sir !!!its closed, they close thier office at 5PM. Suddenly I have removed my sunglass and started begging him, please check, there is no way to close at 5pm, I told him. Then he stopped his laugh, and said nothing to be checked!!! you may go sir.

Very bad service, don’t rent from them, trying to get out of lease since 2 months, they want you to use app that doesn’t work, no customer service, everyone you talk on their 800 number doesn’t help & say someone will call you, I can’t even handover keys until I present termination form that I can’t get so far, rent from individual owners not companies like this..

I seriously believe the front desk staff especially in front of lift need some sort of training. They are not even ready to hear what we are saying. Im encountering this from wasl first time. I have been into wasl several times but never experienced this kind of behaviour.

Best service

Highly systematic with good customer care

DISGUSTING customer service. 800wasl says Someone will call you. What do you get? After days and days and reminders and reminders, someone gives a missed call at closing time, and writes in system call made, customer unavailable. If you call back on number, it doesnt connect.You go to their offices, they tell you to email customer service and lease dept. Someone will call you, someone will call you. NO ONE CALLS BACK. Wasl is such an UNPROFESSIONAL company, and it is supposed to be semi-govt. But what horrible horrible customer service. Their motto is Khalli Walli (I dont care). If you send email, the return email is standard - someone will revert. NO ONE REVERTS. For more than a month I have called 800Wasl, emailed dozens of times, visited their offices, and here I am, writing this review. They deserve 0 stars. They are only interested in getting money, but not earning it.DISGUSTED, UTTERLY DISGUSTED. WORST CUSTOMER SERVICE IN UAE. WORST !!

This agency is not required to exist, it is a burden on the local government

Very poor response. No respect to customers

Always a fan of this office, everyone in this office helps to answer our tenancy related query

It is taking too much time for simple service requests. The staff is not sufficient but the staff is intelligent. Expect to spend at least 1 hour.

Worst Service , they do not value your time , remember they will never call back or email , do not leave your documents at counter if they tell you so as they dont care and again you will have to come n wait for hours .

Great facilities

Wasl customer representative Guy Ali Hasan haji and wayron both or very intelligent .but wasl all satff is very Good

One of the worst customer service ever encountered in Dubai. They take more than an hour just to attend a single problem everyone is operating in their own pace and there is no consideration for publics time and effort

Worst experience of customer service!!!No response. No action. Nothing!!Customer is not valued here. Dont even deserve a single star.

They have no option of trying anything and their favourite word is know even when its their mistaeUpdate 4th October 2020: wish i could give zero stars. Vacated the apartment on 27th Aug 2020 and submitted documents on 29th Aug for refund.. Till today 8 emails and 4 calls but no refund yet. They have strict rules snd fines for taking money but refunding can be done at their sweet time. Sad

They deserve no stars at all. Worst customer service experience in Dubai. Very arrogant leasing manager who believes he is above talking to customers. By visiting, you will be wasting your day. I have visited 4 times to resolve my issue, and ended up paying penalties for their irresponsible management. I have not seen anyone leaving happy.

Good service. Less crowded compared to the other wasl customer happiness centres.

Open till 7.30 pm on weekdays. Can visit after office hours. Supportive staff.

Very courteous staff. Was helpful. Quick service. Was out of the office within 40 minutes. Went for termination of contract.

Customer care doesnt answer the calls for more than 1 hour then call get disconnected after long waiting of 1 hour.

Roght place to visit for all your settlement of Wasl property

NOT PROFESSIONAL AT ALL. ONE PERSON SAYS ONE THING ANOTHER PERSON SAYS A DIFFERENT THING REGARDING THE SAME MATTER.

I have to wait longtime .... customer service is very slow

I went there to just make ejari for one of our labor camp in sonapor . 5 times i go to finish that.4th time i did payment but she didt gave ejari, and say she will call me. never call and it delay one week more.

NEVER RESPONDS OR DO THE NEEDFUL FOR CUSTOMERS.

Not convenient 😒

Details showed they are open till 7:30pm but they closed by 5 pm

Located at the heart of Dubai healthcare city, block 16, 6th floor , Emirates Islamic bank building. It is one of the best customer happiness centers in Dubai

Helpful staff .waiting time is acceptable .

A very bad customer service overall.

Staff dont want to work and are not aware of the process. Only cashier was great and helpful..

Good

To register new tenancy under wasl properties, and for modifications as well, there is reserved parking adjacent to building

Good service

Good service.

💯

Unprofessional at all !!!

Good customer service

Too complicated.

Soon all Wasl Jumeriah will shift here

Little crowded but organized..

Long waiting time

Trying to get help since one month

Property tax and ejari payment

Smart service

Nice place

Nice

Service

Yes

When attending the last time, a supervisor is requested to meet, and the customer does not go out and deal with the customer despite the absence of many clients because the law does not allow.P. Although I wanted to meet the responsible Aisha before this visit, but due to the existence of a meeting, I did not meet her and I was informed before that I would wait if I wanted that and I could not wait.And Musharraf said that it is forbidden, why, my luck

Established is the simplest word in its right ... greed is the meaning of the wordBad queuesNot answering the phone, but at the time of financial claims, they know the call and the threatA very simple and kind manager and staff, the least that is said about them, the fees are raised, and if they go down in the market, they are worse than them in dealing, you will not findDelayed response and lightning speed in threatsTake advice from foreign companies, and God has mercy on themThese are torturers, and the best guide is to see the poor how to beg the employeesThe concern of their employees only with the owners of the propertyPersonal interestSheikh Muhammed has gone out of his way to stray undercover agents and to be accused if my words are correct or wrongEmployees of the interests by the phone save the hamour as for the poorPraise be to God to them GodFrom God, what you deserve

A supportive and pioneering institution for businessmen in providing industrial lands for their projects and senior management in it represented by its CEO, Mr. (Hisham Al-Qassem and his work team), a summit in beautiful upscale dealings, as well as contract renewal employees.

Organized place .. and smooth procedures

An elegant and excellent institution in dealing with the rental of land and real estate

Amazing

Very very excellent

A convenient service is flawed by congestion on some days

Nice and tidy place

Very good place and good service from wasl properties

All that residents and apartments need

It is building

Labs

Bad services 😡

Hu

Excellent

No what