Our cat is very sensitive and I made sure the team understood this, I also made it very clear if she is not happy stop and return her home. After 3 hours she returned home totally traumatised with uneven patches in her fur. One would have assumed they would have cared more about the animals welfare then anything else. It seems this is not the case.Very disappointing and overall a poor service.

Outstanding stock of pet essentials. Incredibly knowledgeable and friendly staff. Got my dog on one of their adoption days :)

Excellent selection of pet gear! The ladies in the shop are very friendly and helpful. Great grooming services.

After three years of taking my dog to petmart for grooming, the new management, stopped me because my dog is fifteen years old and too old to have an operation for an ear infection( risk of death). We have already discussed the situation with the management but the only response was that you are not taking care of your dog!!!! this is insane and unprofessional.I do not believe this is professional or even humane for a person or management team to say, instead of understanding the pain, they just ignored our family and rejected his presence in the area.PETMART, after three years of being a loyal customer, this is what we get in return??? All your staff know us that we had two dogs, unfortunately, one passed away; they were always friendly to both of them, but once the management team changed, everything changed. Instead of appreciating your customers loyalty and their pets, you just ignored and act on your best interest, which is totally ignoring us. Thank you for not being professional and just know what goes around,comes around.

New Managment team is really unprofessional and rude. I am with PetMart for last 3 years and previus staff and owner which I knew before were perfect and friendly, the groomers also were professional. However management changed and since then the deal we had for 3 years canceled suddenly. Today my dog had schedule a grooming same as last 3 years for every week, they wanted the money before taking him not when they bring him back home and just because I was sick and couldnt wake up to pay them money, they refuse to pick up my dog and driver just left!!! I called tham and I found out there is a new manager there who wanted to call me and inform me about the infection my dog had with his ears last month and she actually said I am not taking care of my dog and she knows better than me; the fact is that my dog is with me and i have been taking care of him for the last 15 years, and she tried to push me to use their own clinic not my own dogs DR. after I explained everything she actually wanted me to put my dogs life at risk....really unprofessional and bad behaviour towards an old client!!!!

Dr sohail is the best! Came for our first consultation gave us all the honest siggestions. You feel he is so real and care so much! Would recommend him to everyone!!

I love how they take care of my cat the grooming guy is one of the best and all the stuff are really friendly

Great pet services and nice people working there

Nice pet store, they have all pets needs and they host adoption days every weekend.

Food is good, very pricey though, especially considering the ones in the States are known for their value...

Great great great, very friendly and professional.

Amazing staff and Amazing product range and so supportive to the rescuers and their rescues.

Sizeable choice of pet goods. Vet clinic is there, AED 180 per consultancy.

Great shop with awesome staff members, always get what Im searching for and my baby Chico always leaves with a big smile from ear to ear :)

Very friendly staff and genuine affection for pets. My favorite pet groomer in Dubai.

Nice and friendly Staff! Great to pets!

Good choice of toys for dogs and cats 👍🏻

Great shop and very nice and helpful staff

Very good and client oriented service!

Good place for pets.. parking is an issue ☹

Good store. But really high prices.

They offer cats for adoption free of charge, they have a few cats of different breeds and stray cats to give away for free.

Best pet store in town

Lovely store

Its great to be great

A complete pet store

Well maintained

We finally found the right groomer and store for our cat Noodle

Poor and unfriendly management and none good behaviored stuff, poor service, won’t recommend it.