Exceptionally disastrous experience .1. Poor response time to the extent to no email replies for queries. Have to always call them to get things moving and get clearer information2. Unclear with message delivery when emailing, lots of back and forth emailing for clarification. Because of this as well, during packing day, lots of items were suddenly restricted and had to be repacked for another courier solution or thrown away.3. Random selection of freight forwarder in destination country causing further issues down the road4. Paid for air freight, was supposed to arrive to the door in 10 days. 44 days now, and still have not received the cargo5. When contacted the “appointed freight forwarder agent” in destination country, agent was surprised that they were appointed and extra delayed caused by coordinating between Freightworks and appointed agent (goods already have arrived destination airport warehouse with no freight forward agent appointed/notified)6. Delayed payment to freight forwarding company, causing excess costs to holding at Airport Customs Warehouse7. Now freight forwarding agent said they are using another forwarding company again to send the cargo in the same country, and even more exceptional, that new forwarding agent could not ship my TV to the final destination8. Was quoted for airfreight delivery from door-to-door, but freight forwarder agent apparently only handles sea delivery at destination country (despite destination address has airport a major airport hub)Very disappointed with the overall experience despite them claiming to be an expert in logistics. And Dubai having a massive expat community, it’s no excuse to say that Freightworks has no experience delivering to a major city as my destination for the cargo is not to some isolated place.Keep up the exceptional “service” making money from taking advantage of people’s good times and bad
Very good and butter
Overpromised and underdelivered. shipment arrived a month later than promised, few items were damaged, local handler could not help with extra incurring payments and Dubai staff reported they have already closed and sent all payment invoices, therefore no refunds were possible...case closed for me as well, but I am discouraging all my friends from using your services. all the best to you in the future.
I have been working with Freightworks for my import and export shipments. I deal with Mr. Sanjeev Kumar. He is very professional and courteous and gets the job done well! I never have to worry about my shipments when Sanjeev handles them. I always look forward to working with Sanjeev and Freightworks should know what a great asset he is to their company. Thank you Sanjeev for all your hard work! It is appreciated!
Good
Poor communication, delays in delivery, missing items.
Good choiceLuxury type services
Superb service to airfreight my personal good back to South Africa.
Awesome place to work according to my friend
Very poor service by the staff there. No reliable information. Very unprofessional overall
One of the most dynamic and cost effective shippers in the region
One of the most professional Shipping companies in Middle East.
This aeria Dubai international airport
Excellent logistics work
This is my office
Bad service
This my work place
Especially for cargo freight meanly for Emirates airline and others.
Good service
Place is okay. I didnt love it but I didnt hate it
Awesome service
Good
Clean
Freight forwarding company
Nice place
Easy to access
Good
Good
Good
My office
Great
Professionals
Standard co
Good
Shipping service