Thank you Jad for the great service! Taking the time with us while we managed an exchange. You even had another client but gave us your full attention till we finally chose the right piece. Wishing you all the best and great success ahead! A great store with many amazing pieces.

I was not satisfied with the experience. The experience was great suits LV brand. During receiving my order I felt like I was pushed to the exsit. NOT LV AT ALL.

The rudest staff Ive seen in my life! They all need to be terminated and replaced by fresh new people who actually want to work. They make you feel like a beggar you need to be in a waiting list to buy their super expensive products! Just wow! In a world where companies are looking out for customers to gain more business, Louis Vuitton has reached an arrogance level where they are ready to turn away 10s of customers every day with no supervision or management to care.

I went to the Louis Vuitton Store today in MOE as I wanted to buy mens slippers and was in a rush. The security guard greeted me and invited me in. As I was checking, I immediately found the slippers that I like so I asked a sales advisor can I get size 43 of this? He was like no it doesnt work that way, you need to put your name on the waiting list and we will call you when we are free! What in the world is this? What kind of business model do you guys follow making premium customers wait like beggars to spend money on your expensive products? This is humiliating and wrong on every level. I left the store and went to another luxury store and was out with my Mens slippers in 3 minutes! The staff are all arrogant and have no sense of customer service or know how to deal with customers!

Paper price aed1920 lol 😆

I visited LV MOE and I was very disappointed with their customer service. Me and my wife have been LV customers for a long period and didn’t expect such a bad customer service and cheap tactics in their sales behavior. Spoke to the store manager who wasn’t helpful at all and completely useless. I don’t like the brand anymore…

Louis Vuitton store at Mall of the emirates Dubai

Nice Staff. Only there For Sun song perfume. One of the best in the town

It was my first experience at the Store. Being one of the best, 1customer experience was as expected.

Louis Vuitton is located one of the upper levels of Mall of the Emirates. The range they stock is pretty much the same as other outlets. The one thing this location does that other Louis Vuitton branches don’t, is this one provides a ‘monogram’ service, where you can have your initials embossed on your bag

Its a very busy one, but they are very well organized. Kind of like in Apple store but for purses.

Very good staff , Very highly Professional !!Best in class. As LV is Excellent in Clothes making same is staff is Excellent in Hospitality of Their Clients. They understand their clients needs. Hats off.

Eye catching brand, great quality and welcoming staff

Beautiful service. Special thanks to Diana for assisting me choose my wifes birthday gift bag. Shes the best.

I wanted to ask a question the other day and they said: we have a waiting list...funny! They just didnt bothered:-((

Experience the luxury. Supportive staff to help and guide you with your requirements.

No customer service obsolutely rude staff waiting for almost 30 minutes to meet the person who will attend u and after all out of stock. Dina is the sales girl there who deserve less then 1 star rating

My god!! Been waiting here for 30 minutes simply for a staff to help me. Their MoE is clearly out of staff!! They come and offer drinks, but I don’t go to LV to drink! I’m here to buy a piece that I need to purchase!!! Someone!!!! This is a terrible customer service where their staff are just roaming around and no one seems to care to come to a customer 😳

We wanted to buy bag and belt , nobody attended , this useless sales staff looking to you like you own them money , bad energy and not friendly staff , worse costumers service than in center point . We went next store and bought in Gucci bag and belt . Management of this useless LV store must do something with their useless people inside the store

Highly highly unprofessional and lousy customer care service at dubai mall store. My son gifted me a vanity case acrylic material , when I went to exchange it the very next day, I was turned away saying that it has scratches while it was not even opened. I requested to show me the recording of the original purchase which they declined. Very uncourteous and rude staff. Probably the last purchase from them.

Ouh la la... amazing vibes and great place... friendly staff

Great and quality product. The waiting time and the new ticket system in the front door is not effective. Need to increase the men power, to be able to serve the costumers who is buying lexury items.

D Most Relaxing Reception of 🛍..very Friendly Staff

This is one of the places you wish 0* option was available. Nothing in stock, staff does not bother to help or give options to you. Much better stock in Dubai Mall. I was able to figure out from the staffs tablet myself that what I was looking for was available in Dubai Mall branch... if you are unable to stock goods before the festive season, what is the purpose of having store or inventory management in your organization? Also, how come the staff is unable to use their own tablets and recommend you that you check the Dubai Mall branch as the item is available there. Arent the both branches same company?? Overall very disappointing

Went there on January 2020 and was attended by a man (North African guy who also spoke French to his colleague while he was attending me). I felt like I was wasting his time and he didn’t offer any service considering the other boutiques where I had previously purchased from (Paris, Cannes, Dubai Mall). He just wanted to close my purchase as soon as possible to go on his next client. Worst surprised was when I opened the wallet I had purchased with him and it had a defect. I went to Dubai Mall afterwards where I met Miss. Ran a true exemple of a great Louis Vuitton SA.

Its Louis Vuitton! What more needs to be said! If you like what you see and you can afford it, go for it.

I think by saying Lousy customer care.. all what u hear is someone will be with u in 5 minutes and was there for 30 minutes inside the shop before i left and went to another brand where the customer is treated as human.

Its a girl dream to own one luxury bag and Louis Vuitton is no exemption! Grab one at the Mall of Emirates LV store! I was assisted by Ms. Margarita, she was so kind and patiently laid all the options Ive got as per my budget and it was an awesome purchase! I highly recommended this store amongst others as my experience was quite memorable!

Amazing customer service, specifically from Sylvia, she was truly super supportive! Great team and great store!

Having to wait in line for 30mins to buy a pair or shoes is ridiculous

Efficient service, sales staff are able to arrange shipping the world over at short notice.

Very nice outlet little bit waiting but over all its worth

Good service,Staff are friendly and I got to purchase the wallet I wanted.

Would really like to share the experience that I had at the LV Boutique at Mall of the Emirates branch. Walked in the shop and I was attended by the staff name SULA. Glad to say the customer service level was up to the mark spectacular good product knowledge and really calm and polite. Sula briefed me about the brand and helped me witb the best option to choose for my self. Loved the customer service and the shopping experience at the LV BOUTIQUE at mall fo the Emirates. I will definitely suggest all of you to please meet SULA as she is one of the best and finest staff I have come across. Thank you once again for the wonderful shopping experience and will be back again soon.

I recently purchased a bag here, i received better service from Louis Vuitton Dubai Mall. Their service is better than Paris or Nice even.

We went other day MIMI she helped us and then follow up for my orders she was amazing nice and did great follow up for me and answer all the things i wanted to know i shopped alot around the world in Louis Vuitton but she was amazing that what i call great customer service

Waited on the doo although 6 people let and we are still waiting r so stressful going in side ... this is a shame... buy online if you have to

Dina from the sales team is the best in LV mall of EmiratesSo professional and so helpful.

The worst LV store seen in the Middle East since so far. The after sales team and management very bad and the experience is so cheap

Dissatisfaction and disappointed from the product and costumer service ... bought 10K bag for my wife in her birthday after another a stain and color changed in the bag when I took it back LV I was shocked since the sales said that wont cover by warranty its a drip of sanitizer and will not cover by warranty.. but good news my wife will never want LV bag any more....

Shop assistance Mr Fadi and Ms Francisca where amazing in delivering me the best service.

Thank you Mr Ahmed Matar from Lebanon for your service and hospitality , you are professional .Anina Elalaoui

Such bad customer service.You have to wait for so long. No one is willing to help.And rude employees.

Very disappointing service from this branch! I recently bought a bag from the store and this sales guy named Thomas was so rude and unprofessional! He was rushing me to pay for the bag right away while I was still checking out some items that Id like to purchase. I dont know if they are training their sales staff but I experienced this rudeness twice in a month when I went to this place!!!

Extremely slow service.

Good service. 👍

Waited outside the shop for 30 min in the queue just to receive an item and waited 20 minutes inside I cancelled what I ordered ask for a refund and left no customer service what soo ever never getting anything from them again .

I hope there was a ZERO rating which you dont even deserve. The saleslady was so ignorant and lazy. I asked her about a brown leather item and she kept on taking me from 1 place to another at the store because she was not sure where to find it. Even her said movement was slower than a turtles. She said she will check the requested item inside and didnt even ask me to be seated. She came back to talk with another salesman in a foreign language (trust in french or the like) then she told me that they only have 1 piece in Abu Dhabi. Ok, so? Youre supposed to tell me whether you will have stock anytime soon...etc. No, nothing. I had to ask like 4 or 5 questions afterwards. During all that time, the said saleslady was grumpy and not even attempting to smile, act nicely or even be optimistic. Thats miserable. Bottomline, your sales personnel would still require a lot of training in terms of dealing with people in the first place, then perhaps in terms of intelligence and addressing your Clients requirements. You are getting worse on a daily basis and I promise I will never ever think about buying any of your products again. I am utterly disappointed and you are completely not recommended for anyone on this planet.

Correct me if Im wrong, this store judges your propensity ro buy based on your appearance. OR maybe they dont have the bag which I was looking for (all colors unavailable)

Slow service as busy

Worst shopping experience. The sales people are very unmotivated and not helpful in the buying process. The sales people always act like their busy making you wait while they just stare around the store. Even when you buy a bag worth dhs 10,000, the purchasing process is super depressing. Don’t expect any special buying experience, like the ones experienced in the Gucci store right beside it.

As you can expect from Louis Vuitton, very refined boutique with classy staff who know how to behave adequately with high end clientele. Good range of products and good availability of stock. A must-go shopping destination if you wish to make an exceptional gift to your loved one

Ok

Quite disappointed with the service in the shop. One of the most expensive shops in Dubai makes the people wait on a queue for 30 minutes, the staff are not very helpful, but rather rude and impatient. One exception was the jewelry guy, very nice attitude, the rest will keep me away from that shop!

Excellent customer service. Went out there way to be very helpful. Would recommend.

One of the worst Louis Vuitton customer’s service

Very poor service in MOE store, the staff pay no attention on customer, and you even need to wait in a call list to be serviced and check the bag you want. If you want good shopping experience and save your time , better do not buy in MOE store.

I also agree that after sales service in this shop is amazing! The sales girl was so correct and polite while we were exchanging one sneakers due to small problem. We were thankful for the attitude and created atmosphere and it makes us also to buy a new bracelet during stay there!

Friendly service is available there nice stuff working there

By far the worst experience I have had at any Louis Vuitton store, worldwide! All of the staff were extremely rude, ignored me on several occasions when I asked for assistance, and not to mention RACIST!! (The female LV worker at the door with the iPad, who is meant to welcome in customers, asked a woman of African decent why she was coming in to the LV store and what business she had there!) Overall, I’m absolutely appalled. Hence, why I took my shopping elsewhere.

Good experience in general and Ms Svetlana was so helpful and kind

Top service always.

I m in love with the brand Louis Vuitton ,always buying staff ,but in love with it more cause of the perfect costumer service of Miss GULNAS ASADOVA from dubai emirates mall ,She assisted me ,she is helpful .

Best after sales from any luxury brand in Dubai , since we have many items from their brand , we required 3 times after sales assistance in Dubai , and each time they attempted in the best way possible . The sales staff are also great , I saw the other reviews and I would probably agree with the sales staff not to rewrite by hand model numbers :))) which was probably to find it on the black market anyway , which I am sure is against store policy :))) we was shopping for years in Dubai LV’s , with over 10 sales representatives , and all of them are trained very well.

Great selection of Louis Vuitton products, good service although did take time to someone serve us..

Best LV showroom in town. Quiet sizeable with courteous customer service. Good collection of shoes with special additions.

Came to Louis Vuitton to purchase a backpack with my brother, we were welcomed by the wonderful lady Hadia who picked out all of the backpacks and helped me go through each one to see which one I liked the best, Hadia is amazing and made my time at the store really enjoyable! I will definitely be coming back with my brother to purchase the backpacks tomorrow!Adam

Apparently there is a waiting list but nobody tells you there is a waiting list and even then they put to you in a not so pleasant way.

Dress to impress to get any service. I was apparently invisible for 20 minutes. I was there to buy my third LV handbag for wifes Xmas present. Should have dressed like an Emirati or Chinese tourist apparently.

Poor customer service. I had attitude sunglasses and i lost my box and asked for another one . they told it was not possible.and also when i asked for servicing my sunglasses that Also they denied .For a sunglass that cost 2.5k is this the proper service??After sales service is sooo bad.

The staff is really attentive! we ordered a pair of shoes and our sales rep Shiraz went above and beyond to get them delivered from Abu Dhabi on time! The Oud Perfume is simply amazing! They had them delivered right to our hotel!

You will come and no one will assist you. This is not a museum. Assist your customers, you get profit for sales guys.

Love this place...want to win a hand bag🤗

I bought a limited edition bag here and its worth it

Bad service, unexpected from LV

I went to the store yesterday to purchase the Louis Vuitton Damier Ebene Alma bag. Prescilla, the sales agent who “assisted” me, advised that ‘older women’ prefer the Pallas. Apparently at the ripe old age of 62, I am too old to carry the Alma. I left, with nothing (of course). You do not get to be rude to me and take my money. I walked straight across to Hermes where the sales associate was gracious and never once made me feel that I wasn’t ‘acting’ my age.

Very helpful workers and nice store!

Bad service level !

Always polite and helpful

Worst experience ever! Purchased a wallet and it was damaged before I even used it. From one of the alleged top brands in the world I received the worst customer service. I was disappointed when I opened up the box and found out that the wallet was flawed. It was terrible, especially since I bought the wallet in another country 2,000 miles away. I had a trip scheduled to go back to Dubai so I would be able to get this taken care of, oh was I wrong. After going to the store and dealing with an incompetent store manager things become significantly worse. Instead of apologizing for the damaged product that they sold me, they tried to accuse me. We would never let something like that leave our store. If that wallet was in our inventory, we would put it through the shredder or burn it. Clearly that was not the case because they stuck me with this piece of garbage. I have never seen anything like that in all of the years I have worked here, are you sure you did not have it by a heat source? Implying that I had something to do with this poor quality product and no way could it be because the wallet was just a defect. The store manager claimed she couldnt do anything and had to send the product to the after sales team to determine what to do. The purpose of a manager is to make decesions, if LV doesnt allow their store managers to make decisions there is no point in having them at the store. If a regular employee cant do anything I understand how it could be out of his/her hands but a manager? When its clear as day that there is something wrong, correct the situation. Its the 21st century, things need to get done quicker. No one wants to wait a week + to have something shipped to an after sales team in another country to make a decision. The wallet was never used, exchange it out and then go and do all of the research about why the product was so terrible and the leather was poor quality. Take months to discuss it with your suppliers regarding why your taiga leather is rubbish and was wearing away and shriveled while it was sitting in your back room. Dont make the customer wait for something that is your fault. This was my first LV purchase and after this experience it will definitely be my last. The quality of the product is terrible and the incompetent service was the cherry on top.

Staff always seem to be rude and unfriendly with the exception of Pedro.

Was great and jenny Hu chinese employe was amazing and helping ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

A little bit Expensive

Great support not too crowded

I like this brand louis vuitton this my clothing brand of the louis vuitton thanks so much i like this im from indonesian

Exceptional service as always. I ♡ LV

Dad bought mother a gift there. She was pleasently surprised. Staff was helpful.

Poor Services even the staff, they are thinking the are the owning the shop!!!

Great products love the shoes

Excellant service!

Very bad staff!! They keep ignoring u and chat with each other!!! Rude!!

Very disrespectful lady working in the mens store

A brand that became exclusive for the Chinese.

Haha apparently I came in dressed in a way that made 5 staff members not look at me. Anyway I made one of them help me find what I needed.

Very poor customer service !! I just came to check a wallet for my husbands bday and I have been told off my self to find a price in the wallet because I couldnt find he told me su search deeper .. Im very disappointed never will go back again !

Genuine and unique design

Nice collection

Great service and clothes

Staff and product fantastic

Full of the best choices