Thanks Natalia for your great services,, the outlet, staff and atmosphere is great as their jewellery

Lets make it short.great service, friendly employee and they make sure that you get everything you ask for!BUT the 40-60 minute wait outside the boutique is just bad.Please find a way to change this process, as somebody who spend a five figure at the shop I was thinking at least 10 times about leaving while waiting .....

The Gentleman at the front door wouldnt let my wife and I in the store. I fully understand that they are only allowed to let in a limited number of people inside the store and also have limited staff to attend to the customers.My frustration started when I saw that people kept going in and out of the store and my wife and I had to keep waiting for over 15 minutes to be even let into the store.The gentleman was rude in the manner that he interacted with me. when I asked him that I cant afford to wait anymore and asked him if I can book an appointment he went on to say that you can ONLY book an appointment if you have the contact of a sales representative. and wouldnt even help me to do that.I had to find out after contacting the call center that he can write my name on a guest list and put me in a queue. but he refused to do.this was not the sort of experience I was expecting especially when I visited one of the apparent best jewelry stores “never copy, always create “ that MOE has to offerall I wanted to do was to purchase the clash de Cartier bracelet but had to go through such unnecessary drama and wasted time. because of some incorrect staff training and a clash with the doorman.the gentleman wouldnt even tell me his name when I called the call center to make a complaint he simply flipped the card on his jacket which is totally against the purpose of the card.anyway, I demand some sensible explanation for my experience today. the customer service has not even called me back regarding the complaint and Im not even sure if they filed one. but thats okay because the UAE has strong provisions and laws to protect consumer rights.

One of the best representatives of the Cartier brand I ever met, been to different boutique shops around the world but only got in true love with the brand after hearing his side of the story ,,,

If I could give this “boutique” 0 stars I would. Cartier usually prides itself on the level of service and after service they provide to their clients. If you’re looking for a good experience do not enter this boutique.Me and my brother gave my watch to be serviced by a gentleman called Philip and the service was up to the usual standard expected at a luxury boutique however, upon visiting to collect my serviced watch everything was downhill from there. From the 30 minute wait outside the boutique to the service within. In particular the level of service received by Natalia was atrocious. It’s honestly shocking that such an individual is representing the brand Cartier. I have many watches serviced, the usual protocol is to tell the client what has been done to the watch let her/him have a look at it and then at their convenience allow them to pay. After a lot of unnecessary drama Natalia created in order for me to collect the watch she then placed it on the cash desk still within its packaging and demanded payment. Cartier is not a bazar or a supermarket, this level of serviced can be overlooked in such a place but not in a luxury boutique. We contacted customer services and they informed us it would be followed up, instead we had to follow up ourselves. The boutiques assistant manager Eduardo spoke to us and said that we would hear from him in regards to what has been done last week and we haven’t heard anything since. Now reading other clients negative reviews I wish I had gone to another branch to start with. Just to point out, the level of service for my watch was also below Cartier standards, Natalia didn’t seem to care much about that either after I had to open the packaging to have a look at the watch myself. I will be taking this matter further, I have still not used by “serviced” watch due to the bad experience when collecting. On a final note, Cartier seem to not take complaints seriously here so if you want a decent level of service don’t go to this branch to begin with. I will update if contacted however, it has been over three weeks since the experience and I’m yet to see Cartier try and put this right.

Unpleasant Experience from handling my inquiries via the call center to the unprofessional staff!! waited for long period of time and they let others in, even thought I was there before them.

Woeful service. Treated like we were imposing had no business looking at engagement rings. Why is that staff act as though they are they are the only ones that can afford what they are selling. Went to Bvlagri instead.

The great Cartier brand needs no rating, but the sales lady Natallia deserves the 5 stars. 🌟👍

The service staff was friendly and polite and helped my daughter who was bit confused which colour to select, but rightly guided us throughout to select the right ring which suited her. Unfortunately we couldnt find the right size, she checked and guided us to visit Dubai Mall. We purchased from Dubai mall on the same day.

Very happy with the staff service and the way they treat their customers

Very knowledgeable and professional staff.

It was a very good experience they took a very good care of me, the staff really was friendly, I really enjoyed the experience

Very bad customer service. We came in after a long wait to be treated very poorly.Just go to dubai mall don’t bother going to MOE branch.

Faris Faris was very professional and nice to me. I bought a watch but I will buy more in the future. Thank you, Faris Faris, for Faris Faris, and I advise people to deal with him.

Went in to buy a gift and had the sales person ignore me for 3 other clients who entered after meTerrible organization and will take my business else where

They sell Cartier stuff. Reasonably priced watches compared to other luxury brands.

I advise you to deal with Fares Fares, as he is a very good person

Very unprofessional Staff - no courtesy or waiting system .Store was busy on Wednesday noon .Plenty of people waiting everyone claims they are here first .Got asked to let someone ahead of us for a quick question, the staff disappears for 20 mins , and another staff member starts helping someone who was after us !!!Luckily one of their staff ( Keseniya kesaeva) came to the rescue , very nice , she deserves a promotion. The rest are just useless .

Satisfied with my experience in Cartier!The staff were waiting for me and my order was ready! I enjoyed the tea while I signed the papers and got my items wrapped!

Ms Amina Fatih was professional and very kindly with my wife. I bought a necklace today but in the future I bought more. Thank Amina Fatih for your support and thank you Cartier for your creations.

The SA here are okay but the after sales agents were rude and having an attitude. I came with my husband today to have a watch serviced. We approached the desk as no one was standing in line and both agents (indian and russian)said “we are busy” and so on. We were offended by the poor customer service, it would have been nice if both said “please take a seat and we will entertain you”. Since we were taken aback, i cant help myself uttering “what an attitude I received here”. When the indian after sales agent heard me saying it then he started accommodating us.

Horrible service experience! Felt discriminated against!! Thank you for the contact number but I have already filled out the feedback link that was emailed to me. Cant reply to your message, hence editing and adding this.

Very bad attitude from the people at the front door, horrible service

Best watch storeBest staff specially RASHA

Cartier is same in all the world and this one is not a special one... but all the amazing jewelry inside let you forget about where you apre and you start dreaming..

If my wife and I were invisible, we would not be ignored that long. Terrible service and for sure you lost us.

I had the worst experience with this branch, I waited for long time for someone to attend to me. I came for exchange, but deputy manager was rude and speaking loudly. I complained to the manager later, but she defended her. The whole team here is unprofessional. I am a regular customer but they dont care.Dubai mall branch is better and professional.

I haven’t been to the store yet but it’s been 2 days and no reply whatsoever, and I’ve been calling them nonstop to ask if they had a specific ring that I couldn’t find in other stores, and if you’re wondering why I didn’t go to the store and that is because I went to the one in Dubai mall and they didn’t have it and Emirates mall is quite far, and since Dubai mall doesn’t have it I expected why go all the way to moe if they’ll tell me they don’t have it, so I called and till now they are not answering, I just want to make sure they don’t have it, and no answer, so the person in charge of the phone is horrible.

Waited there for half an hour to handover my full gold Ladona for service. No staff attended saying security should tell them hahahaA guy From staff stood infront of me spraying perfume on small cartons to no customers and still refused to help refering me to the security hahahaha what a jock.

We were not allowed to get inside the store, were told by security it was full. And not even told when to come back, showing indifference in our interest and time. The store looked empty with not a single person in sight. Well, looks like Cartier lost us as customers. Disappointed. Not a way to do business by a luxury brand.

WORST experience EVER!My wife had an appointment to collect her watch after service.The security Mr. Simon refused entrance and just pointed with his fingers to a COVID19-sign reading max. 30 persons in store allowed.After a while he generously opened up the door for a quick nonsense conversation: max 30 people due to Covid and we should wait for ONE minute.After waiting 10 minutes, and seeing only a handful of customers inside the store, I insisted to speak to the manager.He lied again and told me now some more 5 minutes waiting time is required due to Covid.Finally, after some more minutes, one of the store employees came to let us generously in.The store was at this time occupied by 8 clients, including the two of us.I got in contact to Mr. Mukesh, who was very friendly, and he admitted, that this shouldn’t be according to Cartier profile, telling fairy tales about Covid regulations.He explained the issues to not having enough sales staff serving the customers.Usually they should invite the customers to have a seat inside, rather lining up in front of a luxury brand boutique. But they prefer to come up with Covid lies!He collected all of my details and promised, that the manager, Mrs. Sania would get in touch with me the next day.If you are reading the reviews before, you can already image: nobody cares and is looking for customer satisfaction. I haven’t been contacted.Now you can tell how this store is managed…

Helpful and courteous staff.

They greet you with a warm smile and hospitality. Best Cartier store and service in Dubai 👍👌

Best places to be with very helpful staff and who do understand you requirements and help you with the best product that suits you.

Good customer service but no discounts which is not acceptable in Dubai

💝

Best service as expected

I’ve been waiting outside the store for more than 20 minutes now even though the sign says maximum 30 people are allowed inside and when I told the security that it seems empty he told me “ it’s full, there’s 5 people inside”. Moreover, he allowed other customers to go in before me. So unprofessional!

Bad Quality of Service and Unprofessional Employees...

Nice

Ask for Mr Mukesh he is an asset to the company

Excellent service.

A Cartier experience is beyond the jewelleryAnd this is not for the jewellery at allThis is for the arrogance perhaps of service at the mall of emirates Cartier branchOne person who dint do wellWalked into the store happy with my wedding bands (that’s the occasion) met well and handed over to a taller slightly hefty gentlemanThere was attitude and seemed like displeasure having to go thru an exchange of size, redo the paperwork and tax refundIn all he remained grumpy and even came across demeaning (I felt) to which I had to ask him if he was going to help meThat got the attitude change a bitAnywayCartier has the style and designs yes, but that’s not what one would pay for alone rightIt’s the brand and experience and this guy dampened it

Excellent service

Amazing place for jewelry.. Must Visited 💪🏼

Watches are top notch along with pens

Well trained staff 👍

Best cartier service in Dubai.

King of Jewelry: the best in the world.....

Splurge treat URSELF

Staff should be trained

Professional people out there

Service is a bit slow

Variety was good...

Good product

Love

Do you have to buy or sell or just buy !! ??

Good deal ..

The manager is not professional in dealing with customers. They are supposed to return her to an employee for not being professional in dealing with others

A well-known brand that is loved by many

Here, elegance, exclusivity and beauty are the title

Shop designer clothes and accessories

Treating them is crazy once 😍

Cartier nothing more added :)

Excellent

👍🏼👍🏼