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Grace Diamonds
Dubai, United Arab Emirates
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Review №1

The shopping experience at Grace Diamonds was top notch from the moment we walked in to the moment we picked up the jewellery. Brian was very professional, courteous and attentive to the very small details. They shop has a wide selection of pieces, as well as loose stones. Very competitive prices and outstanding quality. It was our first visit to Grace Diamonds, but certainly not the last!

Ch
Review №2

Ive had the pleasure of dealing with Brian and his team at Grace Diamonds for almost 3 years now. The options at the Gold and Diamond Park are clearly overwhelming. However, since walking into Grace Diamonds the first time, I immediately felt a warm and professional hospitality. Most importantly though, I felt as though I could TRUST Brian and his team. In comparison to alternative shops, I believe prices at Grace Diamonds are fair. My requirements and preferences in a ring are always acknowledged and I continue to be given honest advice relative to my budget. At no point do I feel as though Im taken for a ride or being pushed in buying big and expensive items. Again, I maintain a trust with Brian and his team. And once a year when I have the opportunity to go back to add a diamond to my wifes ring, the professional craftsmanship keeps impressing us. Im my opinion, look no further and give this store a visit.

Mo
Review №3

Very positive experience, after checking too many shops in Dubai around the city, I decided to go to Grace Diamonds at Gold & Diamond Park(Sheikh Zayed Rd ) and stepped into Grace Diamonds where I explained my shopping process around the city and that I am aware of all the prices Brian the shop manager there ( pls ask about Brian/he is the best ) he shows me endless options for an engagement ring as I wish( the cut, color, quality, size shape, and weight of stone) then I choose one of the best quality rings for my lifetime surprise, now I know that I have the superb source for any future gift, thank you, Brian, and thank you Grace Diamonds.

Re
Review №4

I have come here multiple times and Brian always gave his all to help me with my needs, if there is anything i need this is the only place i will go to! Even after years of being out of the country brian remembers me and takes good care for me. Very much appreciate you guys!!

Jo
Review №5

Have bought numerous rings and earrings from this shop and always had a great experience,Customer service is brilliant and the quality of the products are spot on,I highly Recommend Brian he is the best in Dubai!

Se
Review №6

Difficult to make a choice amongst all the shops in Gold and Diamond park. Nevertheless, this shop stood up by their professionalism and also their wise recommendation. They dont try to sell at any cost, they provide clear advise on what you want and within your budget. Went there twice already to buy several pieces. Very reliable and happy with the quality and service.

Da
Review №7

Brian and the team always provide the most amazing service, best prices and outstanding quality. We don’t go anywhere else. We only trust Grace Diamonds for exceptional quality and value for money. We have had several pieces made and they are always above and beyond our expectations. Great after care service as well. Nothing is too much trouble for this team.

JU
Review №8

Best shop for jewelry in Dubai! Excellent service, honest appraisal and continuous support.Brian helped me with my wife’s engagement ring, and all the subsequent gifts :) and he always succeeded.Recommended 100%

Gh
Review №9

We had an amazing experience. The staff are so warm and welcoming.Bhupen was patient. He didnt try to sell us the bigger diamond. Rather he helped my wife choose one which was just perfect for her.We would highly recommend this place and we will go back to get custiomized jewellery from them.

Ya
Review №10

I have been shopping at Grace Diamonds for over 10 years. The craftsmanship is second to none. They can custom make any design I have sent them.I have always dealt with Brian the shop manager. He is one of the nicest people I have had the pleasure of dealing with. He is extremely honest and knowledgable. I rarely have to negotiate on price as it is always a very reasonable price. Which is a big problem for me because it means my wife just wants more jewellery.I have so much trust in Brian that over the years I have placed multiple orders from the UK.This might sound like a fake review but genuinely after nearly 10 years of doing business with Brian, I can’t imagine going anywhere else.

az
Review №11

The best place in Dubai to get your Jewellery custom made, altered, and maintained. The services the team provides is second to none.Big thanks to Ashish and the entire team for a job well done.I highly recommend you come check them out.

ke
Review №12

I have been using Brian and Grace Diamonds for the last 5 years. The service that is provided is excellent and quick. From custom made designs to diamond cleaning on a regular basis, I wouldn’t trust anyone else but Brian and his team at Grace Diamonds. I fully recommend them.

Do
Review №13

My husband and I have purchased jewellery from Grace Diamonds since 2018. Brian and the team are great - they have assisted with everything from engagement and wedding rings, gold, repairing old jewellery to helping us pick out diamond ring presents for family gifts. The team are responsive, professional and make sure that we feel valued as a customer. We also feel confident about the quality of their products and also the competitive pricing they always offer. Would highly recommend to others.

Po
Review №14

Amazing service! From the minute my husband and I stepped into the store, we knew we were in good hands. Very genuine staff, who don’t rush you or try to rip you off at all. We bought our wedding and engagement rings from there and have gone back to get more stuff!

Le
Review №15

We have been using Grace Diamonds for all our jewellery needs for many years now after having been let down by other jewellers. Brian has always been super helpful and patient with all our requests and has never failed to produce amazing pieces exact to our specification (sometimes even better than what we expected!). Highly recommend Grace Diamonds for new pieces, or even adjusting old pieces. The quality is impeccable. Brian has even helped create beautiful necklaces and earrings with precious stones we have sourced. On many occasions we have just sent a few picture images on whatsapp of what we would like and Brian has arranged to get these pieces made. Thank you Brian for always looking after us. Forever our family jeweller.

Bi
Review №16

I literally explored every diamond shop around the city I found Grace Diamonds represented by Brian is the best in quality, flexibility, support, service and best deals. Thank you Brian.Absolutely recommending this place

Mo
Review №17

A trustworthy destination for for making the jewellery we wished for..they prepared the exact wedding ring I wanted in no time with quality👌

Cr
Review №18

So love the ring plus the excellent service from Brian. Thank u so much.

By
Review №19

Brian and the team at Grace Diamonds were amazing! They made the exact ring I wanted in 2 days and were super helpful in answering all of my questions and showing me many options. Thank you!

As
Review №20

Brian is the best! He works so closely with his team to create whatever you ask for and the end products are phenomenal. I won’t use any other jeweler in Dubai now! I’m so glad Grace Diamonds was recommended to me.

Se
Review №21

We purchased some fine jewelry from brain during our holiday in dubai. He gave an amazing service and dropped our jewelry to our hotel when it was ready on time. We would definitely shop from him again.

an
Review №22

Got my engagement and wedding ring made here. Impeccable work. Really pleased- Brian is really honest and easy to work with.

Ke
Review №23

I have had the pleasure of dealing with Brian from Grace Diamonds for many years. He is incredibly accommodating and his advice and willingness to get you exactly what you want it second to none. Amazing service and always with a smile.

Pa
Review №24

It is the second time for me I purchased some jewellery from Grace Diamonds. They are always very helpful and competent consultant. The stones have an excellent quality. I also appreciate the fact that they can polish and resize anything.

Ro
Review №25

Brian and the team at GRACE diamonds are fantastic - they help me design my ideas, they give me numerous options and most of all they look after me every time I come in to see them.

Ro
Review №26

Grace diamonds hand crafted a necklace for me and it is stunning. Brians attention to detail and service was fantastic from start to finish and the price was excellent. Highly recommend.

Ma
Review №27

Recently bought a pair of diamonds and got them set in white gold for an amazing set of earrings.Really great service and no issues, I would definitely recommend Brian to any of my friends - thank you !

Ay
Review №28

Grace Dimonds have a great chic collection, the staff is absolutely professional ,honest and helpful… Brian is the man to see 🤙🏻

An
Review №29

Thank you Mr. Brian for assisting us!! Love my new ring!!!

Go
Review №30

I have been buying custom made Jewellery from Grace Diamonds since 2016. They are the only shop in Gold & Diamond Park that I would trust. Brian in particular has always listened to requests and delivered exactly what was promised. He is genuine and will always give you his honest opinion. I will continue to go back to Grace Diamonds for any future purchases and would highly recommend them!

Na
Review №31

We had an awesome experience with brian. He was so accomodating and also to his team, Job well done. For sure this will not be our last purchase. Until next transaction. Keep up the good work.

Mi
Review №32

Myself and the family have been using Grace Diamonds for years now, always very happy with their professionalism and the quality of the work!

Ri
Review №33

Good service and good product, i defenetly recomand it👍

de
Review №34

My first purchase from Grace Diamonds and was really happy with the product and the customer service! Well done Brian.

Fe
Review №35

I am so pleased I found Grace Diamonds. Brian and his team are fantastic. I found the perfect stone for my engagement ring and Brian helped me create the ring for the stone to go in. I get so many comments from people telling me how beautiful my ring is and how unique it is. So a massive thank you.Recently I started to panic as I couldn’t get back over to dubai to have my wedding band made, but Brian said this was no problem to send over pictures and he would make the perfect ring and send it over to the uk for me. It arrived yesterday and WOW it’s perfect 🤩 exactly what I wanted. I will definitely be buying all my jewellery from Grace Diamonds in the future. It is certainly the best jewellery shop I have ever found the attention to detail and customer service is incredible.Thank you Brian 😊Felicity and craig

Ko
Review №36

Always polite and friendly service, willing to solve any issue and offer the good price.

Zi
Review №37

Recently i purchased some jewellery from Grace Diamonds ShopBrian was very helpful and knowledgable consultant.He assisted me with all my questions. Highly recommended consultant in Grace Diamond Shop. Zina (Australia)

R
Review №38

Excellent service from the staff, especially Brian who assisted us with great knowledge about stones and jewels. The quality of the stones are top-notch and I would highly recommend it.

Ra
Review №39

I bought a pendant from Grace and would highly recommend Grace and especially Brian’s professionalism.

Le
Review №40

I have been buying jewellery from Grace Diamonds for 5 years now and can honestly say I would not buy from anyone else. Dealing with Brian and the team is always professional and positive and they always deliver high quality tending to the specific requirements I have. Would highly recommend them! Thank you as always

Ad
Review №41

Mr.Ashish was very professional and competent advisor I was feeling comfortable with him I just recommend him

Ra
Review №42

More than 9 years we are working with Brian in Grace shop. We are (and our friends we bring) very happy to work with him.

_t
Review №43

Very good customer service by Ashish! 👍🏼

Iv
Review №44

Excellent quality and customer service! My family and I have been customers for years and we love their selection and the fact that they can make custom-made jewelry and can polish and resize anything! Brian is very professional and friendly 😃

Jo
Review №45

My experience with Grace Diamonds was fantastic! All of the sales staff were extremely knowledgeable and helpful. after going to other shops in the diamond park we were put of by pushy sales staff but this was not the case with Grace Diamonds. Their stock was superb giving us lots of choice to select from.Nishil assisted me with purchasing an engagement ring as well as other pieces of Jewellery. Going forwards I will only be using Grace Diamonds and will be referring them to all of my friends.I look forward to visiting them again.

Ma
Review №46

I bought my wife a necklace from Grace Diamonds and for some reason the clasp kept coming undone. I was visiting over Christmas so have been unable to take it back to be repaired. Had to take it somewhere locally at a considerable cost to myself. I was told the clasp was of sub-standard quality so had to get a new one put in. I wouldn’t recommend using them.

Fr
Review №47

Not a trustworthy outfit. While the staff in the shop are nice, the quality of the work is poor and the management team is very hostile when you make them aware of it. I’ve paid a lot of money for poor quality jewellery and unfortunately it seems there’s nothing I can do. Please avoid them.

pi
Review №48

I had the best experience buying a ring from Grace Diamonds. They are straightforward and have excellent customer service. They listened to what I was looking for, and although they did not have it in stock, they followed up, found it for me and delivered all before my trip was over. I will definitely do business with them again and would recommend them to anyone looking for a diamond.

Em
Review №49

Excellent service and professional customer care! Nishil was patient, kind and understanding and treated us with upmost respect. The team were fantastic! Thank you!

Bo
Review №50

I have reported this company to the Dubai Government and the Department of Economic Development for consumer fraud. I asked them to make a diamond ring for me, they showed me a GIA certificate for a diamond which I accepted. Months after buying the ring I noticed an inclusion in the diamond which I didnt recognise. When I checked the certificate and I noticed the inclusion was in there but it wasnt the first time they showed me the ring. I was told there was a mix up and the GIA certificate they originally showed was different to the one they sold me. When I asked why they said the person who dealt with it no longer worked there and they didnt know. I asked that they replace the diamond to something without the inclusion in it and they agreed. Also, within the first six months of buying the ring one of the opal stones fell out. They agreed to replace the diamond and the opal. After a few weeks they replaced the diamond but with one that cost 9,000 AED more! I said I didnt want to pay that much extra on top of what Id already paid. They then replaced the diamond with another and replaced the opal stone. When I gave the ring to my partner within 2 hours one of the opal stones fell out. Within the course of the next 2 hours another two fell out. So in total three opal stones fell out within hours. When I told the company they said they would repair it for free. I explained that now its been six months and two rings later and that this has turned into a real ordeal. Not to mention my very disappointed finance who hasnt been able to wear her ring without fear of stones falling out. I requested some compensation but was told they would only replace the stones and not acknowledge their terrible craftsmanship with a refund. I have now reported them to the Government of Dubai and the Department of Economic Development as I feel they might be a fraudulent operation.*Update 2 March 202*Grace Diamonds has instructed lawyers to get me to take down this review. I refused stating everything is factual and that if they disagreed I would be happy to settle this in court.

An
Review №51

Bought a diamond engagement ring and had the best service from the guys here out of any store in the Park. Cant wait to go back and do business again! Could not recommend enough!

El
Review №52

Brian is very professional and helpful.Thank you very much for the excellent service

Information
100 Photos
52 Comments
4.8 Rating
  • Address:Dubai, United Arab Emirates
  • Site:https://gracediamondsdubai.com/
  • Phone:+971 4 347 6885

Categories
  • Jeweler
  • Jewelry store
  • Jewellery manufacturer
  • Jewelry repair service
Working hours
  • Monday:10AM–10PM
  • Tuesday:4–10PM
  • Wednesday:10AM–10PM
  • Thursday:10AM–10PM
  • Friday:10AM–10PM
  • Saturday:10AM–10PM
  • Sunday:10AM–10PM
Payments
  • Credit cards:Yes
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