Rawan did a great job while I was going to give up renewing my family visa due to Emirate ID issue.She was coordinating with all staff resolve my issue.Aya also did an outstanding effort as well.This kind of service need to be reached to all Amer staffWell done thank you

Ive never seen something so shocking!!!! Manager of the branch just started to SMOKE inside the typing center!!!!! Around all the people!!!! And not wearing a mask, walking around the room without mask!!!!!

Francis from the Ibn Battuta branch is an exceptional employee. He is efficient, friendly helpful and extremely knowledgeable regarding all procedures and processes. He always exceeds the customer expectation by going the extra mile with his attitude and knowledge. I tell all my colleagues, friends, family and acquaintances to go and see him when they need to have anything done.

I just process my niece emirates id and i asked if PCR test is required for new EK ID prior to bimetrics (our company PRO asked to reconfirmed) there is 2 kabayan in the counter 1 & 2 who doesnt have the clue of the process, i was trying to explain if the pcr has validity but instead stare at me like what is your problem? An insult look of what i was talking about? Its so disappointing that they sit there and no clue at all! And i went out as im not getting anything and when i turn my head theyre laughing at me! Please Amer educate your staff and be professional!!! Very disappointing

Very smooth service! Visa process was done by me without any hesitation! It’s very easy and everyone is very helpful! Glad to have found this place where everything was smooth sailing!Thanks everyone 🙂

A well deserved 5 stars for this Amer Center in IBN Battuta Mall. From the Reception to the Data Entry staff, all were very welcoming and efficient. Knowing that there was a bit of waiting time, but this is normal. Highly recommended for your government applications. Well done.

Poor customer service, Staff is not professional using mobile all the time during the work, even they dont have enough knowledge for the correct documents. They missed to upload the important documents in the system. I have called many times, sent email and also WhatsApp them but no response. Prices are also high as compared to other Amer Center. Unfortunately my experience was not good.

Would like to thank personally Ms. Latifa Adel for her hard work and dedication to serve a client even beyond working hours.Her support and positive attitude is very much appreciatedWishing such professionals all the successThank you

I had gone to IBN Battuta Mall at Amer service for my mother’s visa. They were very hospitable and the customer service was excellent.The process has become so much more easier to do all the processing at one place.All the staffs were also good.

One of the most useful, helpful, accurate, reliable establishments for processing documentation. BUT Patience is one of the important characters that one has to follow or practice here. Everyone who works here clearly and correctly understands what they are doing and what is required. They get your job done on the spot. All the staff are 100% helpful people. They are all impressive.This location at Ibn Battuta Mall is no different and is a power house of efficiency and happiness.Please note the following before you reach or schedule to go there:1. Gather all your required documents.2. Please write your email address and phone number on a piece of white paper clearly and legibly and keep it handy when you reach the counter.3. Allocate enough time for processing your request. It is not going to be very fast.4. Please consider that everyones work is important and practice patience.5. PLEASE TAKE CASH WITH YOU. MOST IMPORTANT. There is a couple of ATMs nearby.The premises is like a mirror and sparklingly clean. The staff are extremely helpful and clearly understand your requirements and go out of the way to help you in any way. I forgot to take a photo with me, the lady at the counter took my photo on her phone and helped me to complete my application process.Although a busy place always, during this pandemic, all government pandemic regulations are implemented.Highly satisfied with their service and especially the great people who work at these centers.

The ladies at this center are very efficient. Thanks for making the process smooth.

Very helpful and knowledgeable staff,One of the staff did all my applications during getting my resident was she was really helpful,,,maitha

Got the visa process in this branch and the service were very smooth and flawless. Employees were friendly and professional.Thanks ,

I took insurance and visa for my parents from there and team was really helpful. Specially Rica was of great help for the insurance.

Average service. The staff i was served didnt communicate. Every bit i was there felt they were doing a favor to me.

Very good and kind services especially Francis, the receptionist, is amazingly kind and supportive. He is the man of the Emirates services

It’s the worst centre ever, The manager can’t do anything as well. Everytime they’ll say the system is down. I have visited 10 times for a refund which the counter lady did a mistake of 3 years Emirates id fees whereas my visa was for 2 years. That refund I couldn’t get it back because of their uselessness and excuses. I will never recommend this branch to anyone.

Our lady who helped us was amazing. Patient, listened to my problem and sorted it out with no hassle. So thankful

Super professional team. They do everything promptly amd in friendly manner. Fully satisfied and all expectations have been met.

Customer seat ergonomics is not good. Needs to have comfort seating, needs to have a writing or document holding table, not much audible when they speak.

I have had the worst experience with this typing center . I applied for my baby eid and the person who did it did not enter everything properly . I kept receiving a remodification email and Three times I went back to the center and no one could help me with the application . All they do is they keep telling me go to this counter and get it fixed by someone who did the application for you. Go to Amer IBn at your own risk they dont know what they do its a waste of time .

What a great team Adel has and the experience working with them for visa renewals for my family is awesome.Khalifa, Muna, Sameer even Adel himself are really helpful. Superb customer experience…

Very bad experience. Payment made for visa and due to their system error the transaction was not success. But the lady staff sitting over there convinced me to make dual payment saying the failed payment will be refunded within 3days. Its more than a month now and still sending email reminders to them for the reimbursement. Disappointing service

TERRIBLE EXPERIENCEVERY POOR SERVICEThe ladies seeting in counter 2,3, 4, 6 and 7 on Sunday 22august from 18 to 19 pm they didnt proceed any customer for 45mnEverybody waiting and she was eating and using their mobiles.After the supervisor show up only they started, and all of them got busy.They didnt deserve even a start.

One of the most busy branches that I have visited. The first thing that you notice when you enter is the “girl power”. Each counter is managed by ladies meticulously. My case was attended my an executive Ms. Buthaina. The service level was top notch. What I noticed was the compassion and respect that she showed towards all customer irrespective of rich poor elder or young that represented the highest level of customer service that Dubai stands for. Big thanks to Ms. Buthaina and wish her all the best for her future and she maintains her enchanting smile forever. God bless!

Stuff is untrained they don’t know what service are they have to provide, horrible service. If you want fast and easy service go to dragon mart 2 Amer service

Team need to be trained better. Waiting time is high. Center is clean and is well maintained.

Came here to apply for our childrens visa. While the center is clean looking, organized and staff are polite, not sure if they are trained to do their job properly. I just needed to submit incomplete documents and twice I had to come in a span of maybe 30 mins, as I kept getting a text message saying incomplete docs, please go to typing center.. etc... so I came and submitted the NOC required. I asked the lady I came to first if there is anything else pending, and she said everything is fine. And then after a few minutes I received that message saying incomplete docs, so again I went, took a token, came to a different lady and she asked for some docs, and she asked for one of my childs birth cert. She checked and did something, and said its done. I asked her again so nothing else pending? She said its fine. The 3rd time on that same night I still received that incomplete message. It was frustrating and I didnt want to go myself so I asked my husband to check what else is pending. He took a token and asked that same lady I went to the 2nd time and she said everything is uploaded.I just hope they know what they are supposed to do so that we dont have to keep going back and forth.

The guy in front, Mr Francis is really professional. not the best service overall.

Surprisingly poor experience here as generally Amer centers are well run. Staff here is untrained and the manager is quite rude. I will have to go to another center to get more information as they did not answer properly, took the transaction charges and were totally unhelpful! Very bad !

I still didn’t get my newborn visa that I applied from this center. Apparently many documents were missing from my application that this center failed to share with government.Not a great center to rely if you want a quick service. Better go to different Amer center.

I highly RECOMMEND this Amer centerCenter is so organisedI were there for my son visa renewalI got assisted by officer Khawla Alblooshi counter 1, i were so wondering how professional and fast she is.She scanned, submitted and got the approval including sticker in 15 minutes.Last time renewal took almost minimum half day and sticker next day.Many thanks and appreciationSpecially am coming from Abu Dhabi

Khawla was superfast and helpful!

The whole Amer concept is very convenient and really helps alot. I recall applying for visas 8nyears ago and it was a challenge.Ive used Amer for both my childrens visas and EID. Its quick and hassle free.Thanks Amer people.

Amazing experience. Great service. Finished the entire residence visa processing in short time. Everything under one roof. Thanks to Fatema Easa for her prompt service.

Exceptional experience! Very friendly, and professional staff. Quick and efficient service.

Terrible services. The lady does not read the papers i requested the id to be sent to al barsha post i received it from nad al hamar .. they said no id cards i got it from the post

I am hoping that the people in the Authority will check and make action for this Guy who answer the call, he is not fit for the position, he is rude and he even answer meI dont Know this is not the face of aiming Happiness Center that our Leader is promoting. appealing to review all the staff in Amer in IBN Batuta and teach them how is the proper way of handling customer service.

Very fast, Ms Khadeija is very helpful. I apreciate her assistance, and not to mention to Anwar (the guy) who processed my documents for ID is very helpful and friendly.Very satisfied.

Very good service and the staff is very humble, great experience

Very professional and friendly staff. Adel very helpful and nice person.

I am so happy with the performance and attitude from all the staff specially Francis and Maryam

Pathetic reception counter staffs, first time I am facing such an arrogant staff at the Amer service, the guy even not wearing the mask also, when I asked him where is your mask he said yalla go and complain....God bless you 🙏

I went there for my on arrival visa extension. Service was quick and friendly. Got done in under 30 minutes though I went early around 9 am on a weekday. No complaints.

Maitha we are glad to get you on the counter, for doing what you did, you are kind beyond belief - Your help in processing the Visas for my two daughters was very quick and gave us a soothing relief.We thank you Maitha for your kind support.Your Hardwork is appreciated.

Worst service ever, girls are checking their phones and cracking jokes while people are waiting, manager is unprofessional, most importantly they dont know what the heck theyre doing. Is this is Dubais service? No thank you

Nice light center with a quick service

Extremely disappointing service.The staffs are so untrained and rude. They are handling the documents very careless. Does not have the patience to listen or explain. They behaves like they are providing the service for free or as a favor. They gives only confusion, not solution.

I got an entry permit for my 9 month old baby from here. On the entry permit they mentioned he is a student (first mistake).Due to some urgency my family had to leave UAE and go back. For that reason I asked them to issue a visa for my baby on urgent basis.On the Emirates ID application they put wrong information (second mistake).For that reason the visa was not getting processed and they asked to travel to ICA office to get that fixed. Because of urgency and their mistake I took taxi to travel between these departments (additional cost for me and the days wasted).Finally, I convinced ICA to do a new application for the baby and they did it on urgent basis to correct the information and I have to pay the urgent fees here.Because of thir first mistake visa was still getting rejected.I had to make phone calls to different amer centers and then finally I travelled to GDRFA terminal 3 airport and finally they updated the information and visa was issued.I asked the Amer center to do the refund for Emirates id application as they have put the wrong info. Initially they refused and then paid me half of price.

Top 5 things you should know before going to Amer Centre IBN Batuta1. They love their customers - so they make them visit their centre again and again even for a small task like uploading documents by comitting errors2. They value customers money - so they try to keep some of it by charging unexplained fees without a proper refund process in place. Why should one spend it elsewhere?3. They love educated customers - so the employees themselves do not care to know the right procedures and customer should well know about it from other mediums4. They value customers time - so they expect you to spend more of it by waiting in queues, online chat portal or call centre5. They offer complete package - complete package for you to be annoyed, irritated, frustrated and upsetGood luck dealing with these guys!!

-small facility-very crowded.-No card payment.-charges are high compared to other Amer Center.

Very bad experience yesterday. I stepped in at 1635 hrs for my daughter visa. After taking the token it was only 1 customer ahead of me. Waited for 1.5 hrs and my number was not called but I can see other people coming and applying without number called. There are 5-6 counters for visa application. Upon checking with the staff there the answer was system is slow and we are doing what we can do best. I have no option but to leave after waiting for 1.5 hrs as they were not sure when my token will be called upon

Incorrect phone number listed.When you call 04-8866060 it goers to voice message and says that you have reached 04-5913069. The time I called was Monday 10:07 so the AMER Office should be Open ??????????

Worst place to work or finish your papers , the manager (owner) of the place uses his position to get his family members to work at the same place and they treat employees really badly and I’m pretty sure we have rules that family members (wife + husband) bring the worst out of their employees , “she said I haven’t been at work when I’ve been there and I’ve got the proof and the report that his wife wrote about me , I hope Dubai human rights take action in this matter . Please contact me if you need the report 👍🏼

Bad experience. The receptionist is unprofessional. He gave me misleading information and wasted my time. He didnt apologies and insisted that it wasnt his fault.

Very good service and communication.

The worst Amer center in Dubai. Dealing with people here is a nightmare. I visited them to get a visa issued and had to visit them multiple times, just because the staff there couldnt scan and upload my documents clearly in one go. Half of the staff is unaware of the process or is just careless in doing their work. I raised an Emirates ID application through them in which they said I shall apply for 3 years and when I visited them to get my visa printed they said it can be issued only for 1 year and they made an error while applying for my Emirates ID. They have charged 3 years fee from me. When you complaint about it and ask the reason for their mistake and started laughing. I wish there was an option to give a negative star rating on Google.Please visit any other Amer center for any of your applications (Recommended one is 24/7 Center in Deira)

Very slow. I was waiting for my number. Some people jump the queue even without number. I asked counter 11 why that guy came after me and you took him before me. He said that his manager ask him to do so.

Best service ever get from any Amer Center in UAE,Staff are so helpful and kind.Keep the good work up.Appreciated

I came in to inquire about maid visa. I found the employee in charge at reception, counter 16 to be super unhelpful and very rude.I’m waiting to speak to the manager who is at counter 8 now

Excellent services, I had great experience

Reception staff need some customer service training.

Francis Boateng very nice gentlemen who is sitting at the reception very nice polite and professional who is giving full and complete information and guide you from A to Z ! Keep it up and continue good work! Merry Christmas and Happy New Year)

Thanks Amer centre, Ibn Bathutha , SHUKRAN FOR THE HIGHEST EFFORT TO MAKE ME SATISFIED AND HAPPY AS A CUSTOMER .Thanks once again for self initiative to see my issue with right and timely actions.Thanks Madm Khadeeja Muhammed counter (3) and Madm Mariyam Al Marri.

Great service.

Avoid this place! They dont provide the correct information, dont listen, and not professional, before coming here check with Tasheel.

Professional and efficient service

Good people.. also very fast service

Francis Boateng did an amazing jobEfficient, gave me all details required for the nanny visaFollowed up on the requirementsThe process went very smoothlyHe is a great professional person :)Thank you Francis for all your help!

I have visited this amer centre 3 time for my children’s id and visa renewal,Very helpful service.The person who sits in counter 11, his name is Anwer. I really appreciate him.He respects the customers and helps with smiling 😊

Nice hospitality and good staff

Good service , fast and professional

I dont recommend this branch at all. They have the policy of NO at the beginning until prove otherwise.While in the other branch you have the ability to reach the service provider at least you can understand from the him.Its my second attempt to finish my papers. I thought may be they correct their attitude compared to the other branches.But no, now its worse

Be aware guys this particular center is only fooling and out to customer legitimately. Last week I did a transaction for medical application with them for normal service of 2 working days. They overcharged me extra 150 aed for no good reason and how did I encounter when I did my medical test next door to them.1.Across all UAE and in all immigration typing centerThe normal medial charges for 48 hrs is 430 including the service charge268 Medical application fee - paid directly to Gov50-55 typing fee110 - service charge to get test result in 48 hrs.2.Whereas this particular Amer facility is 460 aedAs per them360 - application fee - GOVT charges100 - transaction feeAnd then you go to facility next door to do medical with application form given by amer center we have to pay service fee of 110 to get medical test. ( that’s understood and feasible ) but amer center fails to provide this info and plus they said just go next door and do test and you don’t have to pay anything. Over all cost here sum up to is 570 Aed I paid 140 aed extra for no good reason I mean seriously 😳 they are fooling customer3. So conclusion i was been over charged due to lack of knowledge and trust the government center.Guys please check and then do your transaction

I had a great experience processing the renewal of my son’s visa. Anvar is so helpful. He is very compassionate and patient. His excellent work attitude is commendable. Bec of this, everything became easy, fast and economical. He advised me on what is the best thing to do. Great Job Anvar!

I would say it is excellent services with most competent peopleI am done with All what I need in few minutesExcellent teamKeep up good work

One of the worst service, The guy made a lot of mistakes and I had to run from post to pillar due to his mistakes. One of the worst center and bad service. Please avoid going there

We have been here two times in two days, and the service is excellent, courteous and prompt! Special thanks to Ms Reem Essa for her excellent service and help!

My experience was mixed on different visits..Some of the staff are really customer friendly but some behave very unprofessional..If you are lucky to be attended by a friendly staff all good else, better luck next time...

Poor service levels. Incorrect application leading to multiple issues.

This is the worst branch of amer center. They are least bothered with the customer. I went to apply for my visa and waited for more than 2hr and been asking them why the tickets no is not moving and stuck on just one and they been replying it will come so wait.They are busy in their chit chatting and has nothing to do with customer service satisfaction.Unfortunately I had to leave without applying for my application.Amer should survey this branches and take actions against them for providing such poor service to customer and wasting their time.

Extremely poor service received during the my visa change from work visa to dependent visa. Officers are not clear with what they want. Documents were not scanned properly. I was asked to come back 4 times to get the same document scanned repeatedly. Finally I went to the GDRFA main office to get things fixed.Amer Ibn Battuta never responds to whatsapps, does not clearly mention what documents are needed. I had to continue my application from another branch in SZR and they did everything within 30 mins.

The ladies in this branch make up their own rules to serve the tokens and just find an excuse to delay work. And you can’t ethically state your position as they gang up on you. Not an efficient branch. I advise to go to other branches.

Worst experience in Amer Ibn Batuta - central office should conduct inspection on this branch and take actions immediately. Countless typing mistakes in application as they serve several customers simultaneously, no follow up, not capable to solve issues they have created and no refund even if we had to complete application with Tadbeer...Useless and incompetent people, just avoid this place at all cost and don’t waste time queuing hours in this poorly organized branch. Far from overall excellent service provided in any other Dubai customer centers. To be closed or completely reorganized ASAP.

This guy is called Francis who picks the call and is so rude. First he didnt talk, then i called back he was so aggressive in his tone. Shame on Amer for having such rude people.

This centre is really really disappointing I have ever seen the staff is so rude they are not even listening whats the person want to explain the all amer center and services are good expect this center so sad

I had applied new Visa and EID for my baby and Amer center representative did mistake in application. I informed them regarding mistake and they asked me to come next week for correction in application.After that i visited the center for two times but still the issue is not resolved.I had complained to on line portal also, however no response. The person who did this mistake is also not supporting.Very bad experience

Better go to any other Amer Center. This one is working until 5 pm but they stop receiving clients from 4.20! Too many useless people

Terrible experience. No rules, No responsibilities, No support. Some staffs are screaming and laughing throughout the place without control. Waited for more than hour for nothing. They should put some kind of rating system to know what they are providing to others. Do not waste your time.

I had the worst experience in UAE going to Ibn Batuta Amer centre. Womens sitting for visa services are not serious with their job and work as if they are doing favour on us. I had to visit the centre many times as they did not guide me and times did not upload the correct document. Later after speaking to the manager again i had to take tokens sit in lines for the mistakes done by them and there is no empathy towards customer. I request people to visit Barsha or any other Amer service where the service is upto the mark and you are guided properly and DONT VISIT AMER IBN BATUTA

Poor service. Poor employee concentration led to additional documents required, had to return to Amer again 😡I wish theres less than one star.

It took me 1.5 hours to finish everything as there was 5 person before me but overall experience was good , thanks for all people working there

Rude staff behavior at the reception. Not even ready to listen to our query. Shows closing time 8 PM but they are not ready to even answer query at 7.50 PM

Bassant is excellent in service delivery. This is my second experience with her and she has always ensured a hassle free experience with the very complex visa renewal process. She always has a big smile on her face even at the end of a long day with a long queue waiting to see her . She prioritizes the customer experience and manages her own internal team very efficiently. I hope she gets the recognition she deserves. She is a true asset to the Amer team. Keep up the great work.

Most horrible experience. Waited 1hr,30 mins just to pass on 3 nos.

Extremely bad experience and very rude unprofessional stuff not only rudeness also Im waiting now for my daughter ID almost 2 months because wrong data entry

I had the worst experience of my life dealing with these people. I summarize my experience as below.1) I wanted to apply for my mom and dad sponsor visa so i asked them the document requirements.2) They mentioned the requirements and i submitted the document accordingly.3) despite of giving the documents i got a message for the submission of some of the documents which i had already submitted the first time.4) so i had to leave my work and go to amer ibn for submssion of the same documents5) after couple of days i again got the mesagae for the submisison of some missing documents.6) so i had to leave my work and go to amer ibn for submssion of the same documents. This was the third time i submitted the same documents. I am assuming that the people doing the application did not scan the documents correctly 3 times.7) finally after wasting 10 days and visiting them 3 times, my application was rejected.8) when i asked about the reason for rejection they said thry can say and that i have to contact the immigration. However , they can give the refund if i wish.9) so i opted for refund and to my surprise they gave me 160 aed refund against my expense of 1250 aed. I was just furious as they never told me about partial refund. When i compained they said that i am misbehaving and added that this is the govt. Refund and that they cant do anything about it.10) at the end i found out that the reson for rejection was the 2 bhk requirement for accommodation which i wasnt informed before.11) no information, no advise, improper application, improper processing, waste of money and waste of time. This is how i summarize my experience with these guys.Lost 1100 aed, lost a lot of time and effort and at the end got nothing in return.

The staff is good. But they make a mistake in my typing papers 😭 i have to go there again give the required papers still my application stuck in the middle. Now they tell go to immigration to make the correction because they cant do it now.They deal with me with good manners happy face. But my documents are stuck because of a small mistake. Now cant go there again and again will see whats happen to the immigration now. Hope for good 🙏

Slow and overcharging in residency medical fitness.

Bad customer services sorry to say