They are authorised for servicing the hitachi refrigerator, first mistake to buy a hitachi refrigerator. Waste of money and very bad experience, freezer is full of ice all the time even clean it . Then secondly call eros for servicing. Their technicians visited 4 - 5 times but they failed to repair it and the door also broken, might be because of removing the door by them on every visit. Now they do not have parts n door and telling us to wait for 3 - 4 months.Realy disgusting brand n also the service n response are very poor. Need to throw it away in only around 2 years of buying....Must not choose.

I own a refrigerator from Midea and since the past couple of months its been giving me issues. Some where over 45 days ago, I called the service center to raise a complain about the problem i am facing with my refrigerator. They did send over a technician within 2 - 3 days to inspect the fault. After the inspection the technician informed me that the refrigerator is not defrosting properly and they need to replace a pin to fix the problem. Ever since then I have been waiting for the service centre to update me on the status of my request. I have to keep following up with them regularly to check with them when will they address problem because clearly the team is too busy to make sure their customer is updated on the situation.Whenever Ive called them, the customer service agent assures me that he/she will get back to me with an update which never happens until I call them back. I cannot understand from which part of the word is the spare part being shipped that is taking it so long for Eros group to address my request.A suggestion to those who are going to buy electronics please check which company is responsible for the after sale service and then buy your product because if its Eros Group get ready for horrible customer service. And for brand who are looking to tie-up with a company to offer after sale service please make sure you sign-up with a company who values their customer.

I was told yesterday (1st July) morning that I would be called back within 30 mins. After 3 hours I rang them back. I was then told I would recieve a call back before the end of the day. It’s now 10:30 on the following day! Extremely poor costumer service! Little or no care for their customers. It has been over a week since the service men came to fix my dishwasher and I have had zero contact from them or update regarding the part that as of yesterday was still not ordered.

I have requested for Samsung note4 battery it was one week back but they are until no call back and no answer me

We are in 21 centuary and eros still dont have delivery, or at least deliver the part to neatest store, why we should drive 500 km to get a spare part cost 20 AED

Happy with service provided by them. My product is fixed and working well.

Friendly staff and very accomodating. They were able to fix our broken air purifier in a fairly short time.

Very disappointed they dont update once we inquire any part they said we will call you in 24hrs. Its too much time

2 months back Media vacuum cleaner was not working and they said motor has to be replaced and i did. Now again same complaint and motor has to be replaced !!! What kind of motor you are using ? Every month need to change motor ? Dont squeeze your customer like this.

The worst service ever I have experiencedIn use

Phone calls don’t connect whatever you do or press any no.Closing ears don’t solve problems , even if product bought yesterday has a problem , if Eros doesn’t respond I have to return to Amazon or get it fixed from out side .POOOR EROS SERVICE : didn’t expected ; this is my first experience .

Absolutely awful service. I called on Wednesday to report that my AC stopped working and I need service. They said someone would visit within 24 hours, most likely in the morning the next day. Next day comes, no one calls. I call them and ask whats going on, they say oh someone will be there for sure. Nobody comes. I called 4 times and asked for a supervisor, but theyre all in a meeting. Its now 4 days later and my AC still hasnt been fixed. Horrible customer service.

Very professional team who can help you with all your spare parts requirements for Samsung, Hitachi and many brands..I arrived 10 minutes before they close and they were happy to deliver the parts with complete professionalism...

Excellent Service. I got spare parts for my 8 years old Hitachi Fridge. I was not expecting it to be readily available. I asked for 3 spares and 2 were available. The only issue was for non available parts lead time committed is maximum 3 months. For this specific spare part, no advance was required to pay. Overall, I was happy with service.

Unprofessional place to send any of your electronics , i have suffered with EROS team like any thing , before 1 month i called them to come andcollect my TV and they came very late in the evening , then without even discussing any thing they offer me either we take your TV and charge you 150 Aed or you can send it by your self and they will not charge any thing tell they find whats the issue , directly i have taken my TV and went from ajman to Dubai al barsha and drop my TV , they ask 150 AED before taking the TV for checking whats the issue !!!! then they kept it for 5 Days and they came out with the report which confirm that the TV is absolutely okay and they deliver it back to my house at ajman with 1 month warranty on the tv .. 3 Days later the same issue appear and i call back they came and took the TV ,, 1 week later Which is today they called to tell me thereis an issue in the board and this will cost around 1300 AED ,where is the warranty ? and why this problem appear now ? its only 2 years since i have taken the TV and since its out of original warranty they are charging this much ? why last 2 weeks my tv board was totlay fine and now need to be changed !!!!!!i am not happy at all and i will raise this up to dubai consumers

I visited the service centre to get a remote. Despite being a remote of a popular TV model, this was not available. That is fine but to order a piece, they wanted me to deposit the amount with them. Does this mean that if I dont deposit the amount, this spare would never be bought by the service center. This is totally unacceptable level of after sales service for Samsung. The remote would never be available unless someone paid a deposit for this spare remote.

Helpful staff.Limited parking.

Very poor approach to customers, takes 3 calls and one week to get a call back. And that too to know that part (Hitachi Air Purifier filter) is not available in stock and will take 3 weeks to deliver.

I purchased a Hitashi split ac. Once installed, the noise is unbelievably high that at night we have to turn off to be able to sleep.

Its too far ... they should open one near sharjah as well

Worse.Money loot, poor service

Good place but needs more agents as waiting time was little long

Got 2 out 3 required spares for Hitachi vacuum cleaner. before visiting, better to check availability of required spare part.

Poor customer service and they dont believe in customer satisfaction. Avoid TCL TV, worst after sales service

Staffs are friendly and accommodating. Knowledgable with products and services. Attentive to customer complaints. And giving highest priority to each concern.

They did pick up my call on my first try itself (as compared to what others experienced according to reviews) and provided help as well. Visited them and was attended to shortly.

Good service and car parking available

Customer service is poor, else everything is good.

They take a long time to pick up the phone and not very customer focused but that is most likely because they are understaffed. The actual servicing of items was done well and as per the given estimate.

I wish you guys had put your GPS Coordinates in your website or in this map details section atleast. This would have been so useful.

Called the number provided on Google, they said they will sms the location map, it didnt happen. So called again the lady was sweet enough to give the address.

The service is bad and they are layer me as they told me they will repair my galaxy S7 phone within 3 hour and from 2/3/2017 up date not done and the phone still under warranty.No reply from customer service in the same time.Please contact me.

Good customer service. Very helpful staff!

Do not used them, over charging and bad customer service... keep away from them

Good service but response to customer is poor.

Servixe centre located at out side area and our requirement fulfilled on time

Ok

Not at all recommended to do any business or purchasing from them, never picks up call and no sense of customer service.

Most of the parts are readily available but customer service is pathetic.

Do not pick up telefone mentioned in the directory. I tried for several weeks its the same. Not expected from a Super brands company.

Very good staff. Recommended.

Average experience. You may have to request for a phone number to contact them (specifically) when you hand the stuff to them, otherwise they usually do not answer the phone.

Excellent service

Sandy outside. But theyll sort your servicing out. Thumbs up

If this is an example of customer service it is very poor

Poor and a waste of time

Great service

Professional Service Center for Hitachi, Samsung Products in Dubai, UAE.

It is very far. Better call and check before going if its really necessary to go till there.

I see many people complaining here that no one picks up the phone. Well I have news for you. They still dont! Pathetic service.

Friendly staff and prompt service

I am trying to get in touch with them on the Toll free number, Customer Service no, Service center no. Unfortunately no proper response . This shows the plight of their service.

Eros service center in dubai Electronics chips prius prts Hitachi frigde prts

Too much paper work. Guys you are in electronics business. Please try to use ICT to reduce paper use!!

Samsung & Eros does not care for clients.

Very perfessional service workers

One of the worst companies in UAE

Quick repair service of my vacuum cleaner

Spares got in time. Good service

Good service.. thank you!

Good customer service

No one ever seems to answer the phone!

Never pick up the telephone . Wrong partner for Samsung

Very fast service

Poor customer service lot of improvements required

Professional team when it comes to the maintainance

If only there was an award for poor service....

This is a place where you can repair your home appliance

Better

Not good Service Centre

🥰

👍

Found items can not find in other countries.

Unprofessional! No one is attending the call!

Good service

Staff is very Helpful.

No spare parts available

Location is confusing and not on mainvroad

Great Service

Take time to pick calls

Very good service

Service was great!

Nice

Great customer service

Not bad service

Not bad

Good customer service

Official center for the original parts.

Is the best

Where they service with smile.

Very good service

Great service

Nice

Good service

Nice Service

Unprofessional! poor service

Good

Good service

Samsung servicing centre

Coool