Very Horrible experience we have in this company, we are calling them to complain amour Whirlpool washing machine, not working and its 5months only, its take them 1month before they will give you a response, this is really bad customer service especially Valajee he is very rude, at the same time they are discrminating phillipine people, like they are playing only with us, they are telling to send us the available unit and we confirm since last week now we call they told us that the availablde unit is not with them, seriousluy theu are very liar, hope the company will take action for this.. and for all you know they just want their product to sell, but the qualit not even good as 10%..So dont buy any appliances with them, they are liar..

I bought kitchen aid from this store and it is good. Customer service is good. Stanley is good

These guys neither answer a call nor calls back. Has a very lengthy IVR system. You waste 2 minutes just by pressing, 1,2,3... & at last no one answers.

Service was quick,friendly staff

This company is a joke. I called to report about the whirlpool fridge that broke just after the warranty was finished (1.5years!!!!) And they said they would call to schedule a visit in 3 days. Since then no one followed up nor they ever pick up the phone!!!! Seriously!

Tried calling for few days no one response. Email sent also no response. Went directly to the showroom and was told there were no stocks for the items i wanted. If only they answer their landline we wouldnt have to waster our time going to their showroom

I will never buy any Philips products after i use Philips service center. Nobody picks up the calls, you are wasting your time and your credit, Unless you go their place and see them. It takes more time than they say to fix your product. I was told by them as an excuse, there is only one employee to work for whole Dubai. It is a shame!! Horrible costumer service.

A Vry bad service.. No one received our calls.. Only sitting and waiting for their salaries.. Can u give us mobile number or addd more landlines

Absolutely garbage service. I contacted them through their website several times and they never responded. I tried calling several times and no response. I can’t believe this is an actual company. Shame.

Horrible experience from Philips led tv.Never ever buy philips product.i have purchase 43inch Led tv 2 years before and screen is not working.im try to call customers care but no 1 is answering my call.TV was dam slow and come with very old software.Poor service not accepted this from philips brand

Very poor customer service. No one answers the phone lines or replies to emails. They sent us a SMS that a technician will arrive on the day but no one arrived or called. How can they work and exist?

It is a retail center for Phillips and other brand. A big showroom showcasing products of Phillips, Whirlpool and other allied branches.

Trust the reviews below by some earlier folks. Called couple of times for OLED TV enquiry. No answer on telephone lines. Philips please look into and change your dealer to Jumbo or Sharaf DG. They have better sales team

Suggestions:*If you will buy spares, for small domestic items for philips, kitchen aid you should provide the correct model number of your item which you can find on the sticker located in the bottom of your item to ensure that you will get the correct spares.*If you want to repair your TV, Washing Machine, Dryer, Dishwasher etc you can call the service center to book for service and check for advise if your place is too far from Ras Al Khor.*You can also go to showroom itself to check for new items, they really have some good deals to offer.

I would like to share my experience with the Philip LCD TV I purchased in Oct 2018.In 37 years , I had TV like Panasonic and Aftron which I used for long period time and never once gave it for repair. In order to upgrade the TV for size and to Smart TV , I purchased 55 inch Philip TV OCT 2018 from Carrefour at an offer price. Shockingly , the TV turned into a black screen in 2 years and its not working. Since the warranty period is over , I will have to go through expensive repair. But one important revelation when I consulted a TV repair person about the TV. He told that Philip and Hisense are the two brands where their TV parts quality,i.e, Back light inverter is compromised as per the price. Without telling the price , repair person himself told me that if the price is 1500 dhs then this is what is expected with the quality of the parts. I did not know this , as I felt that the Philip brand is a good brand , and with the offer price its a plus point. Now if I have to repair , the cost is 700 dhs + and therefore , its best I replace the TV itself with other reliable brand than Philips. This information is passed for your product review and sharing my experience will help you in saving your money and making a better choice

The worst after sales service ever in the world... you call no answer, you send email no answer... 10 days without washing machine.My washing machine bought in carrefour in march 2020... engine changed 28 september 2020 and now 2 months later in nov 2020.Carrefour sold a very low quality material... corrupted one since the begining and al ghandi after sale is just the worst disaster on the world of help and professionalism....my advice: RUN AWAY from both!!!!

I wish I saw the ratings before buying my fridge!Horrible experience, sold me a new fridge ( via carrefour) NOT Working. Called them on Sunday they only came on Wednesday and now no idea where is my reimbursement!They are sooooo bad they should be stoped

Limited items onsale and highly priced

Terrible! Ten days after handing a Mixer for repairs I called to flow up on the repair. I was told it was still being investigated and they will get back to me.A jet engine would take less time to troubleshoot! ITS A MIXER!!!!!And still no news!Worst after purchase service I have experienced in Dubai in 13 years.

Big brand

Location is great

Got my Philips trimmer -which is under warranty- fixed in less than an hour. Extremely satisfied with the service

Kachra company nobody is helping the sales executives.

Very nice

If youre looking for KitchenAid, Phillips and Whirlpool electronics. This place is recommended.

The worst customer service and follow up ever.After 5 days of waiting and my TV is broken completely .The technician came for 2 minutes done nothing and simply said that the motherboard is broken and needs only 1000Aed to replace it .One thousand Dirhams for a motherboard !!!!!!!

😀

❤

This is a customer care, service centre and showroom. Located very much out of the city. But ample parking generally available.Do not have an option to place online orders for requesting parts. You need to visit this centre.

Good job

Horrible Experience. Broke my Jar and called them for replace. 2 times they delivers the wrong parts, they even send me things which didnt belong to the same brand. Visit by myself the service center and for the 3rd time they gave me a wrong piece. They dont even have a fix price for the parts. Waiting for the 4th time to deliver again. Since April going on with this 😔😔😔😔

I find much expensive.

Despicable service, technicians who lie on their reports. Do not use this company unless you feel like wasting your energy and time for weeks.

We had very horrible experience with Al Ghandi...

Great they had the spare part. Quick customer service

Perfect service for Philips home appliances, the stuff there well trained and very helpful

What they repaired broke down again in 3 months.. and NO ONE EVER PICKS UP THE PHONE NOR RESPONDS TO WATSAPP!!!

Has to be one of the worst companies i have come across. The customer service is terrible. You have got more chance speaking to the president of united states than you have the customer service team. Hope they go out of business.

Nice showroom, very neat and clean, but located in the middle of no where.As you would expect at any authorised dealership, the appliances will be priced at a premium to the retailers. Most models are of the premium range.No ready stock for Whirlpool refrigerator spare parts.Tip: Call first, WhatsApp the technician the details of the spare part required with pictures, see if they can get it (they couldnt source the part I needed), pay an advance and get it at the center after 4-5 days.Some of the prices of the spare parts are mind blowing. Better to order from Amazon US and ship it here.

Decent service, but bad lead times if product isnt available.

Worst customer service & followup ever!Not my first time to call them for support, and for the second time: VERY VERY delayed responses and followup.

Best company to buy whirlpool and kitchen aid appliances

Serviced the washing machine with them. When returned, they told us NOT TO USE ONE OF THE WASHING MACHINE PROGRAMS AS A SOLUTION, then no reply.They charged half of the price of the washing machine to, in the end, not fix it.

Thank you for going the extra mile and as a good will gesture covering the repair under warranty... Much appreciated. Special thanks to Muthu

The staff were very friendly, helpfull and quick to provide the requested service.

Nice and spacious showrooms. Great place for spares parts like broken trays of fridges etc

Nice

I absolutely can not recommend. They are the most expensive store for electronics and Al Ghandi Electronics does not reimburse you any difference. Check i.e. Carrefour first. You save a lot. For spare parts you can try their service. Today I am very upset with Al Ghandi Electronics.

One stop shop for all home appliances

I’ve been trying to call you for over a week and no one is picking up the phone in both DUBAI and Aboudhabi office. This is very bad customer service

Supportive staff. Very slow in service.

Nice Service but very far away

Established in 1984, Al Ghandi Electronics emerged out of the vision of the United Arab Emirates - Dubai in particular - growing to be a vital business and tourist center of the Middle East. Since then it has firmly established itself as a leading electronics distributor with a strong reach across the United Arab Emirates, particularly in the consumer electronics market.  Today in the minds of all leading retailers as well as consumers of the region, a direct connection is made between Al Ghandi Electronics and respected global brands such as Philips, Whirlpool, KitchenAid, Voltas, etc. From the beginning Al Ghandi Electronics has recognized the value that these brands bring to the life and well-being of the end-users and has strived to ensure that the customers continue to experience the same value across all touch points when buying and using the products of these world-renowned brands in the UAE. For this Al Ghandi Electronics has focused and heavily invested on important aspects such as logistical support, after sales-support, merchandising, marketing and promoter training.  A testament to the success in its role as distributor is the many awards that Al Ghandi Electronics has been honored with over the years, by the brands it represents.

Lots of parking available, Easy visit to showroom.

Best in uae for philips uae

This is the only Philips service center in Dubai. One in Jumeirah has been closed and this makes very inconvenient due to the fact that it opens only during weekdays till 5 pm. For working people its difficult to get time out during working days and drop or pick the stuff from service center. Now its around two weeks that i am not able to pick up my food processor. It was fixed quickly, just after 2 days from the the date i dropped it at service center. Hope phliphs understand the inconvenience.

Good service for Philips products

Im waiting for the delivery of Power Cable and they told me it will be delivered in 3 days and its already 3 days I keep on calling for follow up thru phone but they will tell me they will call back but I dont Receive any call

Horrible service and absolutely rude customer service agents. In addition to calling them up several times a week, the agents never showed up to service my TV.Do not waste your time with this service center.

The have very very good products but the place is not ideal

If your tv are 3+ yrs old... then they will consider it as old unit and they will not provide the spare part.Never buy Philips...Even the philipina ladies in this place are never smile or say a single hi greeting.....there they dont show any kind of respect... and alwayssssss talking in phone in their language....They Never offer the waiting costumers any kind of hospitality...Very bad service centre and bad staff as well.Good luck Philips.

For parts ok.. service Centre is not so worth full.. no proper servicing they will do.. layout charges are quite high

Poor service ..kindly avoid to visit

Philips Spare parts

If you are in dubai and trying to reach this place not easy to find on Google map . I dropped my phillips iron . Service guys were good they checked on spot.

No respect for customers, not even ready to listen to the complaint. Wont buy Philips any more.

Official distributor of Philips, Whirlpool, Kithchenaid, Voltas and many more...

Philips authorised service center. Repair and maintenance of Philips Electronics items within maintenance warranty and even those items can also be dropped that doest have repair warranty or the warranty is expired. FOC parking available inside the centre. One can even buy the spare parts for Philips Electronics from Al Ghandi Electronics.

Nice showroom and good staff

Went there nice experience

All whirlpool parts available here

The service was fast and very efficient

If you need spare parts for your small appliances, this is the place to go.

Worst service center ever . Unprofessional staffI send Philips blender to fix since after first use we experience smell of smoke we send to service center they send it back not workingAt all then we send again they send it back again not working and broke.

Superb customer service

Service centre for Philips appliances.

Nice cars

Good service

Good

Very professional

Go buy your stuff

Philips distributor.

Good

Retarded place

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Official Philips distributor

Many idea

Nice

👌👌👌👌👌

The worst employees and the height of the lack of manners and lack of respect.. I decided after my visit not to buy any product from Philips at all

Show electronic gadgets. The homework is great. OkayMaintenance is of interest to the customer. Their location is unknown. They give you the workshop number. What is the problem?

Unfortunately, I did not find any interest or help from the customer service

All Philips spare parts

Closed

Canadian Branch for the sale of spare parts Chevrolet

Failed dealings and no one speaks Arabic

Good

Philips Hardware Parts

Expensive spare parts

For electronics