I would like to share some very positive customer feedback for one of Elites delivery men- Ebenezer.I had a consignment being delivered recently from IKEA and needed the items delivered in time for a removal company to transport my belongings to my new apartment. Ebenezer was extremely accommodating and went the extra mile to ensure my delivery arrived on time. He was courteous, patient and very professional in his manner. On arrival Ebenezer adapted to the circumstances without complaint. He ensured I was happy with the receipt of my items and left with a smile. Its always great to see service delivered with a positive attitude. Im a very satisfied customer😊

Highly recommend Elite for providing exemplary service!!!!!Mr Sanal from Elite is such a devoted,committed and hard working person.He is an asset to any company he is working with.....Company where such employees exists will definitely progress.He is highly professional....Much appreciate his follow ups and timely deliveries. All the best Mr. Sanal.... so happy with ur services. Wish u success in every venture.

Thank you so much for delivering our product on time, and in very good packaging. We’ve had an excellent experience.

My second time to order from the same merchant using the same courier. They had a real time tracker to monitor when is the ETA and to call the driver. Both are useless. ETA changes constantly. I called the customer service to inform the driver that Ive been monitoring and waiting for my order. Gave them until 5:45 pm before calling the driver. Driver said its with another driver and delivery to be scheduled tomorrow.Question is, why give me a tracking number and tracking website when the package is not with the mentioned driver? Also, rechecked the tracking website after all this and it says delayed due to rescheduled. And whose fault is that?Either give the customer an accurate tracker or not at all.

Link and information shared works. Delivery timing was not correct. Delayed delivery. Staff was courteous.

@ikea, kindly select a reliable partner for your delivery.

Excellent service, delivery and installation was done in a timely and professional manner. The service personnel was kind enough to make the installation process as simple and low profile without any loud noice to disturb our neighbours.

Waiting for a delivery from IKEA, driver doesnt give a s@#t... bad attitude and very rude. Big name like IKEA associated with a provider like this one... :)

Total disrespect for customers time. The website tracking is a joke, keeps changing all day. Driver is clueless, and the office is not answering the phone, and the ridiculous Whatsapp service is not even worth a mention. IKEA should be ashamed for dealing with these people.

Ikea should be ashamed doing their deliveries through this company. Nobody is answering their phones. Tracking is a joke, keeps on changing. Delay in delivery by hours - at least 6 hours! No respect with the time! Cant even reach the customer service!

Very bad and very slow service , nothing in time and the tracking service is useless and pointless. Delivery times are always messed up and always late by three days or two days .

Extremely disgusted with the service. Tracking service is meaningless as it shows one time and then changes. In my case it changed by over 4 hours. Displayed that the parcel was out for delivery at 1056 a.m. today and received sms and WhatsApp tracking stating that it would get delivered today on 26th June 21. Have been monitoring the tracking the whole day and specifically stayed at home for the delivery the whole day. Finally it showed that the parcel would get delivered latest by 1938 P. M. We specifically did not leave the house to collect the delivery as it was to be given as a gift to someone for an occasion tomorrow. At one point around 1910, though it showed that the delivery van was in my area and literally 4 mins away at one point, it suddenly changed the time to show that delivery would now be done before 2358 P.M. When I tried to contact the land line number provided there was no answer as it is beyond your working hours. Now checking the tracking at 2200, it states that the delivery is delayed. The whole essence of gifting the item which costs upwards of AED1100 is a waste. Will never be ordering online from this retail outlet because they use your courier service. Will also be filing a complaint with the retail outlet.Extremely disappointed.

Really impressed with this service. Package collected and delivered on time.Live tracking was so good. Will definitely use again.

The tracker of the delivery follow up that was send to my whatsapp was showing ETA delivery at 13h today and now they are saying tomorrow because the driver is on the other side of RAK and I did not answer my phone at 11h30??Useless tracking then if we can not rely on. Not professional at all. If I choose a delivery date today it is because today I am at home and not tomorrow.

Worst experience with this company, They keep changing the delivery dates. And every agent i speak to gives wrong information .

Most disastrous experience!!!Products purchased with delivery + installation scheduled Tuesday Aug 4.That evening, a totally unprofessional team came, they had no proper tools and had no idea what to do. They ended up severely damaging my wall and left the job unfinished. Despite many calls and promises still no one came to fix this mess till now, 3 days later !!Almost 1 week with my office out of service, 3 days taken off for nothing, and they couldnt care less ! nobody even bothers following up with me.EDITElite did eventually come, repaired the wall (quite well), and fixed the shelf. A very painful exercise overall but at least I give them credit for finishing the job. IKEA on the other hand did not lift a finger.

Very unfortunate that Ikea have to rely on this company to provide the delivery service, I specifically selected the time slot for delivery to our office between 10am - 8pm, and the driver starts calling me at 7:00AM insisting on receiving the shipment, when I politely explained that there will be no one available to receive the shipment, he kept insisting, how about in next 30 minutes? How about in 1 hour? What is the point of choosing the time slot if we have to depend on drivers convenience?Very unprofessional!

Courier charged were paid in full in India to DTDC, stilled charged Import VAT. I paid, as courier person asked for Cash only and refusing to handover the parcel. Not recommended at all. And I will also not use in future.

Do you know the meaning of urgency ? After several calls and fake promises still not received my parcel. What kind of service your company provides ? This is last time I am using your services. At least don’t lie to customer if you can’t send. We would have plan for collection.

Pathetic service. they call once and reschedule without any confirmation. customer care service also poor. waste of time

Sorry I can’t answer them call but know I need my order when it will came?

If I could give 0 stars on a review, I would.This is possibly the worst delivery company and I’m surprised a company like Ikea uses these guys, and charges 200 dirhams for the privilege!My delivery period was between 10:00 - 17:00 and once 17:00 came around I called to chase, I was advised they would arrive at 20:00, which I said wasn’t suitable because my building won’t allow the installation this late due to noise. I was promised another team would collect my furniture to help it come at a more reasonable time, which didn’t happen and they arrived at 20:15. As expected, I was only allowed delivery, but to be honest I’m happy to build it myself, I wouldn’t have let these people inside my apartment,When they delivered, the packaging was damaged and had shoe marks all over- they don’t care about “fragile” shipments and they tried lying saying it had been done in Ikea warehouse....even though the second delivery guy admitted the marks weren’t there when they picked it up.They were rude and refused to give me their managers name, and were laughing at me when I asked them for a contact number for their office. I told them to leave my apartment and am now left with potentially damaged items that I’m scared to open, which will void my returns policy.Absolutely shocking.

Very bad experience with this company, delayed my delivery multiple times even after repeated reminders. Operations manager is another failure ,very rude and unprofessional. Got my delivery after 4 days of telephonic conversations. Will never recommend to anyone .

Extremely terrible in arranging shipments, they sent me a message with live tracking and the driver’s number but when I called the number its switched off and kept called it more than 10 times and still it was off. So, I called their central office to get in contact with the driver, they said they will call me back but never did and later that day I received a message saying “we attempted to deliver your package but failed due to no response”They could’ve texted or Whatsaaped me but they aren’t as good as any food delivery who are on motorcycles and deliver on time. I’m extremely saddened by this terrible experience and will never choose this unprofessional company again.***Update: I have received my shipment the next day. However, when I wanted to contact the driver from the link received from Elite, the driver’s number was also wrong! I’m updating my rating from one star to 3 stars now. UPDATE DRIVER’S NUMBERS IN THE LINK SENT TO CUSTOMERS.

They came right next street and didnt deliver our package and left. waited til night but they didnt come

Bad experience , late too much and bad service

Very bad experience, they didn’t call to schedule the time , never respect the customer time, not professional at all i called like 4 time to know when my order will arrive and each time they telling me its seem on the way and we can bot do anything , and then when they ruined my whole day and it evening and they told before 6pm I will get my order, so continue waiting and when it pass this time they gave me the driver number to call him and ask him , which i do and he said he need like 40 minutes to arrive ,i have other things to do not only waiting for them ,so actually it seem that they forced me to cancel the order because their dishonesty and un organized job and then update there system they didn’t deliver because customer cancellation…….

Excellent service! Got my shipment extremely fast and without any hassle. Very professional. I was very happy with their service.Unlike other big names in the courier industry this was very good.

Do not trust. My very important and original documents were given to someone else even when I clearly mentioned my availability at the given address and that I do not want the documents to be given to anyone else

Did not deliver, waited in all day. They do not answer the phone. Their tracking app is not reliable, it just says that you will be next delivery all day. Link to drivers number leads to number that is switched off.

I got the watch.u hv no waranty and guarantee card??????

Kindly advice as to who comes for delivery so early morning?? Delivery can be done either afternoon or else in the evening.

2 days running they are supposed to deliver a package from Amazon 2 days running they have not. yesterday allegedly not available. today change of area. Amazon instructions are to leave on the doorstep so no excuse for not available. I will be complaining further about this

Once you receive a message from them you will think they are a professional company as the message has a link with a map that gives you an appointment time of delivery, it is a joke! mine started at 10:40 am (estimated time of delivery) and it kept increasing till it reached 1 pm, simply I cancelled the order and go by self to pick the item from ikea and assembled by my self...... dont go with ikea delivery its a nightmare

Worest company at allI will report it enverywhereDelays,They no answering the phonesThey always change ur location and deliver it wrong really shity company

Purchased a scale from carrefour on 25/2/21 and unfortunately it got handled to ( Elite ) ... didn’t get it for weeks now .. no contact no anything expect one time they sms me that the shipment on the way but unfortunately didn’t get it .. called the costumer service many times to solve the issue and all of promised to let the driver call me asap but I got no call at all .. worst experience with shipment company ever .

My experiences with Elite through IKEA has been a disaster. A few weeks ago I had an Elite team come install a closet. While the team was upstairs working their driver drove into the entrance barrier and damaged it. He then called me and asked me for money to pay the security of the building for the damage. That’s not only unprofessional but extremely rude. I’ve made several complaints to IKEA but there has been no action from their side.Yes, the Elite team does a great job once they understand what they have to do but that in itself can be a lengthy process where someone literally has to stand next to them so they don’t make any mistakes. It would be great if the team actually came a bit more prepared. Also why do I always get a call asking for my location when I take my time on the IKEA website adding my full details AND pinning my address?I had an Aramex team over the other day installing an IKEA closet.The experience was like day and night.

Hi, I was supposed to get materials which I ordered from IKEAbto be delivered on 18th Jan. Unfortunately the delivery guy sailys as my location is far from Abu Dhabi he can only deliver tomorrow.Please explain

I wish I knew that IKEA and ACE contract Elite. Absolutely horrendous customer service. Zero time commitment and transparency. Avoid at all cost. Better you arrange furniture delivery and pay a couple of guys for assembly.

I missed 3 calls: 1 at 11:57 and 2 at 11:58. I was away from my phone for a few minutes and I then received a message to say attempted delivery, but it could not be delivered due to no response. We shall be reattempting delivery within 48 hours. What?! I already called IKEA to complain. Not even a WhatsApp message, email or another call to check back 10 minutes later! I called the number back and told them Im not waiting 48 hours. In future, you need to be more mindful of your customer. Im not asking to wait all day on a call, but give the customer a chance to respond.

Even one star is too much for this company.... no respect to clients... they decide order of deliveries themselves...reschedule as they like without telling customers.. waiting in call and then line disconnect by their system .... for this company Google should add negative star ratingsIKEA need to review their partnership with this company

Material was not delivered as per scheduled. And reschedule automatically. I need material today with anycost. It is Ikea and Elite issues how to deliver material... Please arange my material TODAY... As per schedule. URGENT.

I’m supposed to receive my shipment at 3 pm , they came to the building at 7 pm and informed that there’s something missing and they have to deliver after 2 days .The courier guy was talking with a bad attitude.I know that I’m the customer and the customer is always right .I’m the one who should talk with attitude .And now I’m calling and no one is answering my call.I don’t know how IKEA are dealing with such a bad company .I’m not satisfied at all and hope if they could shut down the company so you can learn a lesson of how to manage a good business .

Very poor delivery , delayed , not answering calls , or even whatsapp

They reschedule my order 3 timesAnd the last time when they couldn’t deliver my order on time they said (we called you twice but had no answer) which is absolutely not trueI ended up canceling my order

No delivery. No phone call and not follow up. Still waiting

Courier delivery on time.And most useful - online live tracking of delivery vehicle.Thanks also for the driver (Mr. Aboobacker Siddeeque).

The driver called me i didnt answer but i called 2 min later, he asked to send the location and said if its not near to him he will come tomorrow i sent the location he stopped answering and blocked my number, this really not professional and unaccepted

Waited an entire day yesterday for my Ikea delivery. The tracking app kept saying 1 hour from morning till late night. The customer care number is a joke they just answer to hang up after waiting in que. ikea better sort out their delivery system soon this is highly unprofessional. I am going to avoid ordering anything from Ikea just because of this .

I ordered from Ace and Elite express is supposed to deliver it. They sent me a message to enter preferred time and location which I did. My shipment was supposed to arrive last week, yet I received nothing!! I understand that some delays may occur but at least have a decent customer service when people try to call you. Ive been trying to contact you for ages now.. all the numbers you have keep me waiting forever then disconnect on me!!! What a horrible service. Worst ever!update: 12/4/2020Delivery: Not deliver yetCustomer service: no one contacted me and when i call no one picks upupdate: 22/4/2020Delivery: nothing yetCustomer service: no response if i call. they keep me waiting on the line then they disconnect it.

Didnt receive my shipment yet

Comment was mentioned on the tracking app that my mobile was switched off. However no delivery attempts were made or calls to confirm the same. The telecom provider always sends an sms for calls placed when the phone was switched off.Update:Delivered the following day. Still 3 stars

Update: reached out to Mr Rajat, and he has been very swift in responding. Hes helped with rescheduling the delivery which has been helpful. Will amend the rating once I receive the packages.Wish I could give 0 rating. Theyre the most inefficient delivery service ever. The customer care cant schedule delivery. They will call you once and if by any chance you miss it, youre never getting your package and it will end up in a cat and mouse game. Calling the customer care only adds to your misery.

Mobile is on but they mention delay due to mobil switched off

They are very well manner , I appreciate their services.

Worst service first they calls you, your parcel has been reached and it will delivered today . but when next day you called them to ask why parcel was not delivered yesterday so they dont respond. Even they doesnt replied on whats app msgs.

I ordered from IKEA. They couldnt make it on time, so they used an excuse and send me an SMS that i didnt response. actually they didnt call me. Too bad service. Not recommended at all.

Such bad service. Have been waiting for 11 days and still don’t have my order. Waited all day for my delivery to come and they put “phone switched off” on my status so they’ve returned to the hub. I’ve now been waiting 11 days for my delivery from Ace and have had no phone calls from Elite courier. Also, I have called multiple times everyday and no phones being answered. Never experience bad service like this before! Ace and IKEA definitely need to change their courier service!

I waited all day for the delivery. IKEA needs to change their courier.

Good service, On time delivery..Online vehicle tracking is very helpful.

Very good service...

No good job. Mobile off .How can we contact.

Parcel still not arrived, received a notice that they tried to deliver but we were out. Funny that we are in lockdown. No reply to phone calls or emails. Ace hardware, you need to do better.

Does really anyone answer the phone number given..how does anyone contact you about the delivery or parcel to be sent .it seems you are content with whatever business you have dont really want to progress....& hello where is my parcel waiting for it since morning of 14th nov.2020 now its about 1900hrs but no delivery & no tracking device working...wont suggest to anyone else...

Received an email from Ikea and SMS from their delivery agent Elite so waited at home all day expecting delivery. Unfortunately no one showed up.Rating 1 star for complete lack of professionalism, consideration, and communication...

Order from IKEA product is really good finish and ELITE deliver to me on time.

I still don’t understand why retailers still use this company . No customer service what so ever, they’re always late and absolutely rude. Train your staff .

Used by IKEA for deliveries and their communication is extremely poor.

I dont request any future delivery and iam home all the day waiting my orderThe carrier didnt come and send to me the delay because customer request future delivery

This company has serious issue. My IKEA order was supposed to arrive yesterday between 9:30 and 18:30!!! What scheduling is this!!!Waited all day for a call back to narrow down delivery time and for the delivery itself. Nothing happened until I got a call from the driver at 21:30 that he is back in the warehouse and not coming - I had guessed that by then...Called today to follow up but I’m either dropped from the waiting line or told we need to see when we can reschedule the delivery. Comments here make me worry if this will ever happen...poor customer service, poor logistics management, poor communication, poor in everything to run a business----Edit: 15 June:----So, Elite arrived first thing in the morning and fixed the furniture. This was thanks to [email protected]. Please dont waste your time with the front desk lady or in the waiting line on the phone. Reach out to him directly in case you have issues. I give now 3 stars as the reaction time was really good (after I met Rajat yesterday evening at the Al Quoz office). Thats the max after all the time I waisted waiting and escalating this order.My advice to Elite:- do a proper route scheduling with customer slots of not more than 2-3 hours- fix the tracking app as it always shows delivery between now and the next 30 minutes- introduce policies that drivers call/ send messages to customers to confirm delivery times in the morning/ inform on delays during the day- have a proper customer service helpline, if something goes wrong

I can’t say more that they are the worst everI have a baaaad experience with them

I wad having a Parcel with Elite and person who was on delivery ask to deliver on Friday before 12pm and till 2.10pm i was waiting for my parcel.I personally DO NOT recomment the courior to any person.No professionalism.

The worst delivery company in the UAE. My order delayed for more than two months. Bad customer service, no follow and no communication at all. What made things even worst is that they send me SMS that the reason of the delay is because of me!! IKEA should terminate the contract with them they have very bad service. l

Definitely a horrible experience. Promised delivery time was 4:30 PM and for every half an hour it kept being pushed till 6:00 PM after which the live tracker went off saying delayed due to no response when I clearly havent received any call. Wasted an entire day awaiting this shipment from Ace.@Ace- The reputation of this cargo service is clearly pathetic as you can simply have a scroll through their Google reviews where the customers actually express their feedback. Kindly switch to some other cargo service with a better quality service.

Its been 2 days shipment arrived, but actually didnt receive it 🙄

Very good service and drivers are always on time.

Worst delivery company, no time commitment

Waited 4 hours, driver had lunch for at least 2 of those because car had not moved. Why IKEA uses this company is a mystery to me. Their delivery schedule is made by a donkey with no knowledge od Dubai

My experience ( unfortunately) disaster with Elite... I was hearing about their bad performance with the customer but I have never expect its up to this level of bad.I dont recommend them to any one at all

My delivery was scheduled for yesterday and we have not received anything nor been informed that there was a delay. We have tried to contact them but nobody replies or they hung up the phone. Not very professional at all, considering that the original Ikea delivery was scheduled for the 29th of March

Is IKEA trying to ruin their reputation by using this below zero-standard company? I received a dispatch message from Elite on 8th April and have since been tracking my shipment. The status shows received or delivered. Calling them is useless as no one’s picking up. I’ve read from other reviews the company suggestion to email the complaint which I won’t bother as it’s a sheer waste of time. I wish I could post a no star review

Terrible . Address and phone number was given but no delievry was attempted by such a well known store and they never delivered my items

Delayed delivery, eventually postponed it without any notice which is completely unacceptable.

IKEA should never use this courier company again. I requested for a specific date and time to deliver my order through their online portal but it never came. Been calling them several times but no one answers. They did not even bother to call me for an update. Very poor service. Definitely wont recommend using their service.

Nice setup and great determination by their team

They said my order is delivered?!!But still I didnt receive it 🤔

Unbelievable slow. unreliable service. should pick up the package on foot myself, that will be muchfaster.

Most useless service I have ever encountered. Definitely will make a complaint to the Government and any company that uses them will lose my business. They pretend to have called me when they didnt just so that they can say they tried and say I didnt pickup the phone so that they can deliver my package later.

Received on time without any damages. Keep it up.

I cannot put in words how frustrated I am with this company. IKEA have truly ruined their reputation in the UAE by using this company for logistics. I thought the delays in delivery were due to the COVID-19 outbreak, but reading reviews below it definitely doesnt seem that the virus is to blame for their sheer unprofessionalism. Dont bother calling there three numbers, no one seems to be working for this company. The link they sent me over a week ago expired literally moments of me trying to book in a slot. The next logical thing to do is email and call, to my surprise no answer at all! It looks like I am going to have to go to one of their warehouses and drag a driver to deliver my goods! This company should be closed down!!!!!

Didnt receive my order as per scheduled delivery.

If there is less than zero i will give them , it is very bad service .please i am not recommended this service for anyone , i do not know why DHL dealing with them

Very bad service. None of the deliveries arrived on time. Their call center is not attended most times and the staff has an attitude. Large retailers work with them and I don’t understand why. It’s quicker and cheaper just to pick up things rather than using delivery options as you can’t rely on it at all. I would give 0 stars if I could.

I ordered 3 items from IKEA , 1 Table, 2 Chairs and 1 Shelve total worth AED 149.However I received only 3 packages which includesPackage 1. Table TopPackage 2. Table Assembly LegsPackage 3. Shelveand the chair is missing. The courier delivery (Elite Express Cargo LLC) had charged me full amount of AED 149 without delivering the full packages which I ordered.I tried to reach the delivery guy and he told me to raise a complaint in their main office. I tried to reach them several times and they are not responding.I dont understand why a company like IKEA uses delivery service from these unprofessional guys when there are plenty of best cargo services available in the market.

My order from ACE hardware has been picked up by Elite almost 2 weeks ago. There’s no update via tracking number. No one answers the damn phone or emails. I have no idea where my shipment is.I run an online business myself and I surely would never partner with this company. Horrible service!

The worse shipping company I have come across ... since 3 days my shipment is in transit to Abu Dhabi. No one picks up calls.. I called them million times .. so much wasting of time.I can’t understand how company like ikea is working with such people. I will never ever order online from IKEA ....😔😔😔😔

Ace should stop using this company. Will make a complaint to Ace too. Delivery timing is about right but I am tired of people asking me for sending the location thru whatsapp, after I already selected my location as per SMS. My whatsapp is not to send delivery locations for this nonsense service.

Delivery did not arrive

Abysmal. At the time of posting, I have been waiting three weeks for an IKEA delivery to arrive. Emails have been ignored. Telephone calls never seem to get through. On the one occasion that a call did get through, I was promised delivery within three working days...seven working days ago. Even by UAE courier standards this is bad.

Very rude and not so friendlyChoice wisely your employees so that all your customers will be happy.