Website is unavailable since 2 days! I have placed an order 3 days ago, received half of the items same day and heard nothing from Namshi since then. Now I am unable to check the status or contact anyone regarding the outstanding delivery due to the website error....

Been a NAMSHI customer for years and I used to love it. When it first started, it had one of the best customer service in the region. I dont know what happened lately, but I did not only speak to one, but two agents regarding a code that was not working, and they were both rude and treated me with disrespect. I believe this will be my last order. No matter how good the sale is, Id rather put my money where customer service is decent.

Not refunding the money back since july 2021and raised a complaint with Dubai Consumer.

Amazing service. Good collection of clothes and really quick delivery. Never faced a delay so far. Love how I can easily return items as well. Keep it up :)

Naqel is by far the worst shipping company with the worst couriers.Courier sends a message in the morning for the location. He says he’ll be deliver it before 7pm. At around I get a message that says that I wasn’t available to accept the delivery. Lies. I confront the courier and raise a complaint with Naqel and Namshi. They raise a complaint and They then send another courier the next day. Same thing. Courier asks for location in morning. 8PM I message him to confirm if he has delivered it. My messages are ignored.This is a service I paid for, and Naqel and Namshi are doing nothing but raise numerous tickets/ complaints which do nothing to solve the problem!

Been 7 working days and order still under process, no proper live chat, no number to call, multiple follow ups and each time the same response from them.They used to be better but they have completely lost it now.Horrible response and service.Don’t recommend this place at all, please save yourself the time and money. I regret ordering!!HIGHLY DISAPPOINTED!

BE CAREFUL! This is the worst customer service there is. I order shoes a month ago & I still have not receive them. I even paid in advance & that is another mistake I made. Paying in advance should for companies that support customers only. Not for Namshi.

Really poor customer service, response is slow sometimes no response at all. Be careful with refunds when returning multiple items, they will refund a few items and leave out higher priced items (thinking you wouldn’t catch it). Really disappointing!

After 5 days under process they contacted me asking to send my ID/passport for payment verification so I did and they confirmed they have received it. Then my order was cancelled after waiting more than 2 weeks without even letting me know why. What kind of service is this? I emailed a few days ago asking what happened and I still haven’t received any response. Your service is an absolute disgrace. You should pay more attention to your customers services or soon you won’t have any customers.

I love NAMSHI! Honestly their service is awesome. Whenever I order it arrives the very next day! When I call them on the phone if I missed a delivery they are very helpful and they make sure I am super happy with the nee delivery. I order frequently from them and am super happy with what I buy and if I don’t like it I return it. Easy peasy! And then I get credit :) I love my experience with them

5 star to Namshi ..Great website ,brilliant service and ontime delivery..

Great and fast experience. Delivery and pick up when wrong size is amazing, hassle free.Love Turkish Trendyol brand the most.Yesterday I had an issue with the order, the delivery person Rehman Khalil was very kind and he solved my problem even when it exceeded his working hours. Keep it up team! You bring value to the company. Kudos to all warehouse and delivery people🥰😍❤️🙏

I have been using NAMSHI for a couple years and used to have much better customer service. Orders were delivered within days and returns/exchange items were picked up by courier same day if not within the next 2 days of creating the return item ticket.I placed a return order ticket on May 12th, with 16 items to return and one to exchange. After one week, I was still not contacted and my returns were not picked up. Yesterday, I cancelled the exchange item and changed it back to return item, so I had 17 items to be returned total. I received a reply asked how satisfied I was with Namshi’s support (when I still had not received any support). Today when I looked at my return ticket, I only had 9 items listed for the return instead of all 17. I want a refund and to return my items. I still cannot get in contact with any human to help with this problem. This is unacceptable!!

Worst financial department. I have requested to transfer my refund credits to bank and shared all the details. Its beeen a month, they havent initiated the transaction. Will never refer to anyone.

I just wanna say that I will recommend NAMSHI because of their fast delivery, the offers and customer satisfaction and the exchange and refund . Base on my experience. Keep it up Namshi company .

Best way to shop online , very good price, very fast delivery , easy return or refund

Order a pair of Oakleys yesterday evening and it was delivered by 2pm today. Great service, and the product is as expected.

Misleading delivery times. Subscribed to their vip program where they are supposed to take up to 3 hours to deliver your order. They don’t meet up to this claim, 36 hours and still waiting, every time I call to ask about my order they say maybe today or tomorrow. Will be unsubscribing and not using them again.

If you want to waste your time and money ordering online, buy from Namshi.Even though I have entered my location while purchasing, gave it to them by phone MANY MANY times, send it by whatsapp to the driver and STILL I receive a call and a follow up email that the address is invalid and need to reconfirm?? What kind of system are they using? Above to that theyve mentioned the item will be delivered within 1-2 days, and guess what? Received it in a week after lots of annoying calls and emails.

Acceptable quality relevant to prices

I am just reading through reviews and am shocked to come across so many negative ones. I’ve been shopping with Namshi for about 2 years now and have never experienced anything less than exceptional service. My items are generally always delivered the next day, or on the second day at the worst. Returns are extremely quick and easy - they come right back and pick up the return items from your door. The quality is not always remarkable but they carry many low cost brands which I don’t expect amazing quality from. I’ve never had a quality issue when ordering items from their premium lines, and I’ve often found items at better prices on their site than from the actual brand retailer. All in all, thank you for changing the Dubai online shopping market and making it so easy!

Worst online Return/exchange/refund support by the worst customer service team of NAMSHI, I emailed them on 18th May 2021 OT #AE959370670 regarding the shoe pair delivered to me in which one shoe is what i ordered and the second shoe is another one but nobody has gotten back to me since then, I have sent 5-6 reminders on their email ID and no one will get in touch. I called the customer care twice in these 13 days of struggle, the guy (Ahmed) will say sorry (With no sense or being sorry) and that the manager of the particular dept. will call me but apparently both the times no call at all. Worst experience with this so called online Brand that has non customer centric employees.

I bought some items through the internet. But NAMSHI didn’t ship the items. I asked them to stop shipping process and requested reimbursement; however, they NEVER pay back to me although I requested the same again and again. I do not recommend EVERYONE to use this survive. If you use this survive, you may face same situation. I think this company is the worst e-commerce survive in the world.

A simple refund should not take more than a week! Instead i am still waiting after a month and I was told that I have to wait one more month! Unacceptable service

I ordered an items for Eid and in the app it says that itwill delivered in 2 working days. Eid is approaching and I still did not receive my items so I keep calling them for follow up and told me that yesterday or today my items will be delivered. I called again today to follow up and was Informed that I still need to wait for 9 working days as the product is out of the country. I understand if the product is out of the country but you should Inform your customer ahead of time and dont put in the app that you will deliver within 2 working days. Now I should wait again for 7-10 working days for my refund! Im very disappointed!

I JUST LOVE NAMSHIs service!!!! I have never been a bigger fan of online shopping. Their returns and exchanges are incredibly smooth. One simply has to create a ticket for return and they turn up your door the same day or the day after.The quality and style is sometimes not as expected but if you are a person who orders in bulk, youll definitely keep a few if not all :)They are a bit overpriced but everything is just one or max two days away (saves me so much time and hassle, especially in this pandemic).

Today was one of my worst days. Reason is NAMSHI. We placed in an online order 2 days ago and then then early this morning around 7a.m, they send me a text message informing me of an upcoming delivery. Time check 6p.m and still no delivery in sight. The delivery guy calls 7p.m after i have bitterly complained with the company. Terrible, terrible service! ... A tiny piece of advice Namshi, please stop taking clients for granted. Its pathetic.

The worst online shopping experience. This is my first order with the company - 1 mens jeans with size 38x32. They delivered the wrong size ie. 40x32. I asked for an exchanged and waited the next day. I opened the exchanged package and still find the same size 40x32. The logistics of this company is horrendous.... can they not understand or read basic size? Its not rocket science! I dont recommend to buy from this online site... my first and definitely my last time. I just called their customer service and made clear of my dissatisfaction! I will escalate this issue to Dubai Consumer...

Good items and fast delivery, Be aware of confusing Offers such as Buy 1 Get 1. Im really disappointed that I couldnt modify, return or refund my order.

NAMSHI is one of the best online shopping experience I had so far in Dubai. I’ve been shopping with them for almost a year now. It’s so convenient. They deliver on the next day. Returns are scheduled immediately after placing the request and refunds processed quickly. You can reach the Customer service department via phone without any issues and the agents do what they say.

Ordered vans shoes today morning from them and received it same day. Delivery service was fast and quality looks so nice. Glad I trusted my gut to order from namshi and I did not get disappointed! Thank you for your excellent service..keep it up! 😊😊👍

Its the third time in a row that I received wrong item ,may be its done deliberately so that customer will pay delivery charges again for exchanging .

Excellent delivery 👏, they delivered my order the same day of my placing the order. Products delivered in good condition and great quality 👌

Quick to take your money. HORRIBLE aftersales. Namshi does not care about customer satisfaction at all. After speaking to 3 online chat agents, 2 email replys, 2 weeks and 1 phone agent, the simplest resolution could not be achieved. The product size was mislabeled and all I wanted was the correct size. No one was helpful or gave me useful information and finally after chasing for 2 weeks I was told that an exchange was not even possible!!! There is no appropriate channel to address complaints Namshi simply circulates a customers between different portals (phone, email, online chat). I was asked to wait for a call that never came and I dont feel my issue is being taken seriously enough to be addressed.Namshi may have monopoly on the quickest and most popular online apparel shopping and I believe that is the only reason people use them. But their flawed system, unhelpful staff, and terrible customer service leave such a bad impression and as a customer I have ZERO faith in them

Worst experience ever! Ordered march 14, 2021. Today, april 25, no order in sight! I demand for a refund, but they didn’t give! Stop buying here! Worst service ever! Waste of money and waste of time!!

The best experience ever. Its my first and offcourse not the last. Good prices, good quality and excellent customer service..Thank youI really recommend this app

The worst. They are supposed to deliver according to what is promised. Thanks to them my order is still under process because they have no systems in place. I mean they send responses hours later, have no real customer service and dont understand urgency.Then in expectation of claiming returns they cut money in transfers.I stressed on the importance of dispatching so many times as I am travelling. Trying to get in touch since when.Sent ids numerous times!!! But no confirmations or seriousnessHorrible , beyond furious.

I love NAMSHI! Honestly their service is awesome. I order first time from them and it arrives the very next day! I ordered my regular size from fila brand didnt know exactly size When I call them they told me if size is big you can return for exchange or request for refund😊 so i ordered tension free but size was big i requested for exchange they arrange free pickup and gave me new item which is perfectly fits. ❤️❤️Easy peasy! I love my experience with them😘😘😘 from now on no other online website but only Namshi💋💋💋💕💕💕

If you pay with any other card issued outside UAE, you will have to verify every time you order something. They say they have your ID when you send it the first time and yet every purchase afterwards is being put on hold for investigation, as you are the biggest criminal ever! Even though we are living in the age of 3D verification and fingerprint authentication for the payment. Furthermore with the confirmation email for the purchase they send in the same minute another email saying to send your ID, but disregard this email if you have send it already. So you disregard the email, unfortunately 1 day later still your order is pending! You have to contact them to see whats the problem, because you already have sent once twice even more times the same ID, SO YOUR NAME WONT CHANGE! CLOSE TO MIND ISNT IT!!!

I was seriously contemplating about ordering from Namshi after reading some of the reviews here, especially about delivery. Decided to take the risk nevertheless and I’m glad I did. I placed an order on 13DEC and received the item on 14DEC. Realized that I ordered a smaller size hence initiated an exchange for a bigger size on 14DEC. I was amazed that the exchange was done the very next day. Thoroughly satisfied by my purchase and service was absolutely top notch.

A horrible experience. They sent me an email with a promo code SAVE for mothers day, received between 10-11 a.m. I ordered immediately and accidentally forgot to enter the code. When I called their customer service to ask them to apply it, they insisted the promo had ended (!) I told them I could see it on their website banner (see attached) and that I had received their email but they insisted it was a problem with my email and my browser (!!!!!!) No apology, no honouring - just somebody elses fault (in this case, the customer! talk about Customer Experience!) and they wont do anything about it!

If I could , I would give a negative start rating to Namshi.One of the worst customer experience and their support team would not resolve any issue that you raise.I recently ordered from Namshi, its been 7 working days and I have still not received my order. On raising a complaint to customer support, all they say is your order is under processing.I am so tired of following up and waiting for the order.I would suggest not to shop from Namshi if you are expecting your order to be delivered within 1-3 days.

One of my fav shopping app in UAE

Deserve 5 star service 👍🏻

It was worst experience to deal with them. first they ruined the Occassion by canceling the order by themselves.when i call to inquire they said they are sorry as the system has canceled it & i will get back the money soon. now almost two months have passed and there is no sign of money nor any update from them.

Ive been shopping with Namshi for almost two years. I always have a good experience from choosing items to delivery and even customer service over the phone. They are polite and will assist you with your concerns. When I do a return or exchange of an item, it is usually done the next day. This is the same for delivery. No fuss returns, amount was credited to your wallet. App was very easy to use. Thank you Namshi.

Very fast delivery, next day, great quality of product. Very satisfied.

Just an honest review here.Should be ZERO star or negative rating. No wonder your rating is so low. SERVICE IS VERY BAD. After 10 days till now i havent received my order. WORST ONLINE SHOPPING Site ever. !! been calling them daily, everytime they will say your delivery is tomorrow. First & definitely the last time i will order from Namshi. Please people, read the review first before you try to order from them.

Have called customer care 6 times over the last 2 weeks, being promised a call back every time but I never hear from anyone. WORST customer service ever. Dont waste your time or money shopping with Namshi, they even give you Namshi credits instead of your money back when you return an item 2 days later. Ridiculous.

Spammers... website doesn’t allow to unsubscribe or close account and customer service is unhelpful... just make sure you don’t save your private details on that site. Not to be trusted.

Namshi was and is still the benchmark in terms of service in the region.I ordered around 1pm and received my order within 6 hours. I requested a size exchange in the evening, which is very easy on the app. The exchange was delivered around 11am next day.Kudos to the ops team, keep up the good work!

Same day delivery and fast exchange or return .NAMSHI never disappoints me ⭐️⭐️⭐️⭐️⭐️

I have had many good shopping experiences with Namshi. They always have good deals that I take advantage of. The only thing I want to bring up is their new brand TRENDYOL. I ordered this brand a few times and in all instances their sizing is completely off! Also I feel this brand is overpriced, for the quality they offer (which in my opinion is not good). Maybe Namshi can be more selective with their brands....

Weve been shopping from Namshi since almost 3-4 years now but recently have had a pathetic experience. We ordered a shoe and the size came smaller than what we were expecting. We requested for exchange and the team was prompt in bringing the new pair, however, they still brought the same size as we had. We returned it back and its been more than a week since and nobody has responded yet. Whenever we call, its the same usual reply, someone will get back to you shortly, or, upload some picture on the website and what not. Finally I had to call and ask for a refund but still nothing. The item was under the sale and the delay might be so that the sale is over and we dont get it for the same price again, but Namshi has definitely dented or lost a very long standing customer. They need to understand and stop acting as if theyre the only e-commerce company in the region. With service like this, Id rather order from one of the many around.

I am yet to be disappointed! The service is impeccable. Their return policy is amazing. Just a great place to shop!

Worst shopping experience ever. Worst customer service. Dont waste your time to buy from this stupid app

Namshi #1. I am very satisfied and happy with their overall service, from placing my order until delivery, everything is so smooth. I placed my order in the morning and received it by afternoon ❤️. I ordered in the evening and received it the next day ❤️.

Impossible to get in touch with you..You send us a survey, we answer with comments and you don’t get back me!Every item shopped till now was dirty!

TILL NOW I DID NOT GET MY ORDER AND I RIASED MANY COMPLAINT AND EVERY TIME THEY TOLD ME TOMORROW YOUR ORDER WILL BE DELIVER!!!!!!! ONE OF THE WORST COMPANY I DEAL WITH IN MY LIFE AND THIS MY FIRST AND LAST TIME TO DEAL WITH THEM.

First time to buy from this website and the last, i have ordered from it Swarovski and i sent an email that this is a gift...Even though i got the item without original bag!!! how does come to order a luxury brand and to get it without original bag and how to be gifted that way!!!I’ve contact customer service and they don’t have solution!!!

The clothes are amazing, but the people who deliver ur things are soooo rude and always in a bad mood and i order a lot from namshi.

SERVICE IS VERY BAD. After 10 days till now i havent received my order then return my order from him self and no informed me about that without explain and don’t care... WORST ONLIN SHOPPINGPlease people, read the review first before you try to order from Site ever

First order received very fast. Happy with the service

We order the Estée Lauder because buy 1 take 1 we put the code BN but they say it showing. This website is fake. I spend 830 for nothing. It should be rate zero. It’s not my 1st time always encounter this things but this is already 2nd time and I need to call them for not sending my free. Now they don’t want to give. Better I close don’t offer any buy 1 take 1

Until now my order didnt came its been a month and a week. They always say that customer is not available. Even I was always waiting for their chats. Courier WIMO is very bad.

Bad courier service. 10 days i haven/t received my order . no update why it is delayed. been calling for 4 days and still the answer is im so sorry for the delay.....

Awful customer service, expect a lot of unresolved issues if you decide to use this app

Service is so annoying. Keep calling me to confirm my delivery adress, send message that my phone number is not correct, wich is correct, ask id of all my family.Seriously guysTiringYou got the payment and all details correctly, just send my order.First and last time Im ordering from this website.

Am totally disappointed at the same time regretting i took my time to order thinking that i can support you people as usual but i will never and never do that mistake i ordered for the Red tape casual boot its like a boat on me actually i did not even try it coz the way it was looking in picture its not the same thing you are delivering to customers. secondly The wallet is also a mess the ZipIs broken actually you have spoilt my day how can some one just pack an order without checking it???? and i would like to get my money back.if you want me to bring your things back i will bring them pay my money back .thanks.dont let corona affèct your business we are also affected.

The worse most unprofessional experience ever! Considering the fact that NAMSHI is a respected international company . After informing them that I would like to return some items ,according to their policy I have the right to. I have been waiting 2.5 months for them to pick up my order. I have emailed and called many times. My last phone call to customer service was the greatest of all ! To confirm that I have not damaged or used the products that have been in their boxes for the past 2 .5 months.They asked me to take pictures and submit them to make sure I have not damaged them. Instead of apologising and acknowledging their mistake.I know times are tough, however as a company that cares about their services they should also care about their customers . Wont be repeated that mistake twice.

The worse most unprofessional experience ever! Considering the fact that NAMSHI is a respected international company . After informing them that I would like to return some items ,according to their policy I have the right to. I have been waiting 2.5 months for them to pick up my order. I have emailed and called many times. My last phone call to customer service was the greatest of all ! To confirm that I have not damaged or used the products that have been in their boxes for the past 2 .5 months.They asked me to take pictures and submit them to make sure I have not damaged them. Instead of apologising and acknowledging their mistake.I know times are tough, however as a company that cares about their services they should also care about their customers . Wont be repeated that mistake twice.

Worst online shopping sit ever i swear, first of all they don’t have customer service where you call or text directly, it’s been over 12 days now and haven’t received any of the cloths I bought, im wondering now why this have pretty low rating reviews, I DO NOT recommend you to order from this unprofessional sit, there are manyyyy better sit to shop from.

My password stopped working, contacted the company to help, they are called back a week and a half later to help. The application works poorly, sometimes it does not load completely.Used to be great.

Seriously u people choose ur customer service employees from the zoo, worst app ever.The below is ur response to another customer, which u r saying its unusual for exchange item to take 12 days, u r right, mine took 16 days and at the end u cancelled my order!!Anyone who is reading this, please buy from another apps at least u will get a much better service.

Product is good but the delivery is too much delayed specially here in jeddah. Im very disappointed in there service.

I ordered shampoo from them, the shampoo bottle was opened and half of the bottle was all over the box.over priced, they charged 15dhs extra because Im paying cash???? aside from the delivery total rip off and poor delivery packaging will not order from them and dont recommend them.

I cannot get back my refund for 1 month already. They are not helping to solve the problem, not calling back and dont care about customer service. Saying that they transfered the amount but I never received it.Will never order again and will inform my friends to do the same.

Really its very bad service dnt buy anything return or refund policy its very bad i call 100 times till not refundedi give you invoice number ةTax Invoice No:AE2137352تاريخ الفاتورةInvoice Date:13/06/2020رقم الطلبيةOrder No:AE861301362بوليصة الشحنevery 4 days i call to customer care but namshi are playing with mednt buy anything i thing its good companyone more thing today before one hour she giving wrong information after i explain after she make call hold after disconnectedthank youNAMSHI for bad SERVICE still not recived any call any response

I just wanted to highlight the price changes that you have done , this is very old style policy to offer buy one get one free and out of sudden the prices become higher than before . Please keep the trust worthy between you and the client . We are spending alot in your app , I don’t think we deserve this kind of manipulate prices

When you want to make a saleAs a professional application or website Just make sure not to change the prices while people are adding items to the cart . I think you ran out of ethics

They are bunch of the thieves once I added my credit card details in there they started taking money out of it

Would just like to know how is it fare to price with such huge price difference? Agreed there are customs charges and all still how namshi can be keep the amount so much? The brand I am talking about the mast and harbour by myntra where they have priced the top for aed 165 which is equivalent to Rs. 3350 .Dont you think its too much for same product? 40-50 aed extra would have understood. I know company can sell their brand in any price in current free market economy but charging double the cost is unacceptable.Will never ever going to purchase from namshi again.

Fantastic service, driver went out of his way to make sure my delivery was done before the end of the day. The items were of good quality as represented in the photo. I was very skeptical about online purchases but was pleasantly surprised!

Super fast delivery and no fuss return/refund

I would like to thank you for your service! It was an amazing experience of online shopping from Namshi! I highly recommend them from my personal experience!

Great Service! I ordered a brand new watch , which was damaged. but they returned it and refunded my money in 24 hour.Highly recommend their service.

Very bad service lack of information,I ordered 2 items first then 1 item is too big so I returned it to them,after that i order again 2 pcs of item because they are not giving cash refund so i need to spend the amount that I returned and it’s mentioned i need to add 40 dhs again because of delivery charge and the Amount i ordered again is excess of some amount,but to my surprise they just send me 1 pc pg my order instead of 2 and ask for 29dhs charged when I asked the driver he said he don’t know😔never again!!

WORST CUSTOMER SERVICE EVER THEY STOLE MY MONEY & when they send these links to apologize they lie too because when you talk to them nothing actually happens such a shame I WILLL NEVER BUY FROM THEM AGAIN

LOVE NAMSHI! Mainly for the delivery service. Its super fast and today the call centre made an error on the delivery address which meant the driver was sent to my home instead of my office to arrange an exchange. He then called the driver who was managing the area around my office to collect the return whilst he left the new parcel at my home, sending me pictures via WhatsApp to ensure I knew where it was left. Its not often people would go through that much effort to ensure your parcels arrive quickly so Id like to say a massive thank you to Faiz and the driver who circulates Media City - really appreciate your service today!

Really happy with NAMSHIs service. They deliver quickly and great options :)

Excellent. Ive used them several times and they are always great! Great communication, fast delivery, and they are super regarding exchanges or returns.

Worst service and poor quality products

Absolute worst experience with delivery service!Have spent over 9000 SAR in the last couple of weeks and the courier you choose to utilize, Aramex, is absolutely trash!I’m beyond angry that my Husband has to drive 20 minutes out and wait thirty minutes to meet the driver because they are too lazy to deliver as they’re supposed to at my home.•Indian guy says he quits delivery and goes home at 3pm when everything, including Aramex, closes down at 7pm (during the phase-out of lockdown)•Saudi guy never answers his phone or delivers and my husband has to travel clear across town to go pick up a package for delivery. (Pretty much it’s because my Husband isn’t Saudi...let’s just call a spade a spade)I will not be ordering any more from your company due to this issue.The delivery is half of a customer’s experience...use another delivery service please.I refuse to invest in this companies products if you can’t properly deliver the item. Namshi is better than Aramex. Give us, the consumer, the option of getting items delivered via UPS, Noon etc. I’d much rather have choices for delivery and even pay more for the delivery if it means a hastle free experience. Aramex is an unprofessional choice. Lazy and unprofessional people should not be Namshi’s go-to as a representation and, in part, an extension to the business. It makes your company look like garbage when you have incompetent halfwits in charge of delivery.

Unbelievably professional. Same day delivery today! And usually the very next day of order. Genuine brands as shown in the pictures. Perfect deals and prices. It’s not just the best shopping site, but the only one i consider. I can’t imagine living without Namshi!Brilliant 👏.

They are fast to deliver if it cod and if it paid already they will let you wait..

Really bad services, I just have been waiting more than 10 days and still the shipment is on the way! As the advertisement says within 2-3 days to deliver! You have take full responsibility of this delay instead of not care of your customer experience and be trusted

I ordered from Namshi 1 week ago and i got the wrong product so i wanted my money back and when i called they told me When the money is on your wallet you can call and they will send your money back to you. And i called today to get my money back and they told me its not possible and they will call me and maybe i can collect the money from a exchange company....this is unbelievable never had this kind of experience before with any other online company...they send you wrong product and u need to run behind your money if they will give u...i will not accept this and i advice everybody to not buy from this website.

FAST AND GOOD SERVICES..EASY TO DEAL WITH , GOOD CUSTOMER SERVICE.. AND THEY ALWAYS HAVE AMAZING DEALS

Thank you for your excellent service. I ordered an adidas superstar and arived within 48hours but i realize that the size are bigger than i expected so requested an exchange from namshi mobile app and i received the replacement the next day. And their driver named Mudasir Ali is really nice and polite. Thank you namshi team!!!

Nice selecton of items...until all items arrive namshi is reccommended. However once you may have an issue with your delivery, and then dissapointment follows. I contacted support, via: phone, email, and the generic satisfaction survey. NOBODY called me back, nobody mailed me back...I am lucky my neighbour actually told me they got my delivery and brought the items to my house. If it was up to namshi, now I would be hundreds of dirhams poorer with nothing to show for. I have ordered many times...but this was the last.