Carrefour are not taking any responsibility for online purchases. My kitchen appliance purchase has simply disappeared apparently! Upon contacting their customer contact centre Im told the problem is due to the supplier. Hang on guys..as far as Im concerned you are the supplier. Take responsibility instead of blaming others. Good grief! Moreover, your contact centre staff treated me with utter contempt today. I simply want the item I paid for by the date promised. After all, thats your core business right? ..but in my opinion the offering is poorly executed to say the least. Better to shop online with Amazon.

I have no understanding or patience after 4 months of SHARE Failing at their JOB.Your customer service is so horrendous and failed to do a simple job for over 4months!!! You should have compensated me with Voucher or 1000 Points!!! But instead got meaningless apologies and made me wait over 4 months. You failed as customer service and have zero skills of being one.I have no understanding or patience after 4 months of SHARE Failing at their JOB.Enough with the excuses and imaginary concerned departments that have no care for customers!!A Person from Social Media - Ali Haider called to say : we will forward your feedback to the relavent teamHe claimed, by his statement, he helped me as a customer. For over 100 days I received no calls from Ali Haider, he is unaware of the situation. He states that by giving me the points (points I Earned By Spending Money), that if I didnt follow up, would have never given to me, Ali Haider claims this is them doing their job. How is this helpful, to call after 100 days and to say an unhelpful irrelevant irresponsible statement!! How is thwt helfup and valuable to me, as a customer in any way. ALI Haider, showed and his actions stated clearly that he Does Not Care for Customers, that he is helfup after 100 days for never calling for following up, that He Does not Regard the Customers Needs and Happiness in Any Way.After 100 days : We apologize, and Share your feedback with the relevant teamHow is this helpful to me?! So you are telling me, all this time when you told me you shared feedback with relevant team, that you havent?!Im utterly disappointed for this behavior and the lack of support and care. It clearly shows the True Colors, especially Ali Haider you kept on repeating irrelevant things over and over again, clearly not having any clear sense about the situation and customers distress.

Very big Shopping mallBest For Weekend Shopping

The WORST ONLINE STORE EVER!!!!! Order takes 4 weeks to deliver and the call center every time promise that some1 will contact me for update and NO one call. NEVER ORDER FROM THEM ONLINE, else u will just WASTE UR TIME.

They are scammers... I have cancelled my order which was done on the 15th April and not delivered and still waiting until today but no response from them and management does not give a damm about it... never go for this scammers...

I have made an online purchase for the first time ever on 30/3/2020 and till today 28/4/2020 the delivery has not been delivered. Tried calling them many times and it take ages to respond, after talking to the representatives 6 times since date of purchase and they keep saying we are busy and over loaded and will deliver soon without informing any date. why does Carrefour inform me on my date of purchase and post on the media and other channels that items needs 3 to 5 days to be delivered?!With the big name they have, unfortunately there is no tracking systems on their website or apps to track the items too. Weak principles in customer service.No transparency and very bad quality of serviceVery bad service and I dont recommend at all the online purchasings

I bought a vacuum cleaner online and cancelled the order before delivery from May 29th and until now I didn’t get my refund for the same and called the call center a lot to follow up and nothing is happening . This will be last time to buy something from your online platform as your customer service level is very poorSeveral times i asked for manager call and nothing is happening and nobody cares25 days and refund is not yet processed!!!!!!!!Carrefour UAE#where_is_my_money

Good

I placed an order on March 9 and per practice it was supposed to be delivered on March 10 yet it was scheduled for delivery on March 11 between 12 and 2 pm. At 12.30pm I received sms that the order might be delayed and someone from customer service will contact me if further delay occurs. As expected no one called! At 7pm I called the customer service to inquire on the delay, after 14 min on hold, the operator Jenin answered the call and took all the details and then put me on hold for another 5 min, that’s 19 min on hold! After that he said he is not sure why the order was delayed and he sent a message to the store to call me back. Being consuming goods and food, I needed an immediate action or to call the store at once to see if the order will be delivered or should place a new one. Jenin didn’t share store details and kept repeating the same message over and over again, it was 29 min call by now, and when I insisted on my position, he simply disconnected the call without giving me a reference to follow up neither a complain number. Such lousy customer service and impolite way to handle customer calls, not to mention the delay, is totally not acceptable. Simply if Carrefour can’t handle deliveries and is not equipped with a proper team to do so, please advise the customers so we can move to another platform which can Service us better, and they are in hundreds in UAE!

If it would of been possible to give Carrefour 0 stars I would of done that .Ordered on 28th March supposed to get delivery on 31st March .... long story short, today 5th April and still didnt get the delivery , followed up several times , been on hold for 20 to 30 min each time , spoke to few people all clueless ........ shame .......... Please stop the delivery service if you are not equipped to do it

I took a headset wroth 135aed.as the staff who said me the item gets serviced from Samsung service center in case of any damage in the warranty period. The item stopped working in its 14th day.went to service center they denied to accept. Came back to carrefour and meet the customer care agent who act like owner of carrefour. He informed me in 15 days it will get serviced.19th day I visit back again them to ask.they said as per policy .I met maneger Mr Mohammed and inform him all the issues.He told me to call back to me next day ..no phone call recieved yet.Head set is we are using for daily purpose and now I need to buy a new one if I need to use.I seriously dont know why they are treating the common people like beggers. Really disappointed. Carrefour keep making money with lots of leing staff.

Carrefour Head OfficeProfessional employees and friendly receptionist and security personal

Its a nice Carrefour but there is no offline job apply facility do go there to find a job its waste ur money they not receive our cvApply online only not offine the security said this 😥

Very nice grocery shopping

A huge mall, every thing is there ...

Awesome... great customer service

Very good service

Its near the city center

Best

A branch of City Center, with the main office of Carrefour, is one of the less crowded and has parking lots available at most times.

So chic

Uzb