Sometimes it’s good , sometimes no, problem with the payment if I keep some money on careem wallet and sometimes the driver asks me pay again and at the same time my careem money goes for payment as well, so about this I really unhappy ((((( 😢 and also not possible to reach support directly if you finish your Riding and they not call sometimes ((( it’s make me unhappy ((

We ordered food at 9:45am and at 10:33 we gave the rider a call asking him why does it say on the application its delivered and it is not actually with us. He said i waiting for you for 5 minutes but my company told me to give back the food and leave. He did not call us or even come outside our warehouse. What kind of a service is this? This would be the last time our office orders from careem food!

Will never use them again for food delivery. I received my Pizza Hut order UNSEALED, dirty, with greasy fingerprints, food remainings allover the box, and the Careem customer service wouldnt take any responsibility or provide immediate fix, but say they would get back to me within 24 hours. Other delivery companies work quick, not Careem. Definitely disgusting product and service. Dont waste your time and money 👍🏻 We are living in COVID times, what are their hygiene standards?

I give minus 100. These people are thieves and irresponsible and non respectful and I will raise a case against them in the court and you can even speak to the person in charge and they’re awfully impolite if you have never used it dear reader DON’T I’m doing you a favor go foe Uber at least they have integrity unlike these mobs they stealyour money right on your face

One of Careem Rider Bike no (Dubai 13023) Pakistani guy) pick up from our shop and he was lying with customer by phone even front of me. When I told him why you lying with customer he rude with me. I want make complain against this bike rider Bike No 13023. Kindly you guys will take action. Thank you.

😓😢😠Sometimes they charge more money from the account than the fare. After complaints, they return the money not to the card, but to their account in the Karim application. And on the next trip, they do the same again. Drivers often cannot find a client and they cancel the trip and for this they charge me an additional amount. Also, many drivers are not guided by the roads and trips last much longer and there is an overpayment for their mistakes. Im tired of communicating with those support. The problem is not being solved🥴

The driver opened a sealed cake, contaminated it, and lied n ran away. Careem customer service didnt bother to resolve. Unacceptable behavior and attitude from them. I had to waste 310 aed on that custom cake coz it was open n damaged in covid times. Careem has not resolved.

I was charged twice for the same PCR home test. Just mop did a good job with the follow up of the case. But the case is purely Careems. Unbelivable they only provide customer help throught and app solely. I want my money back!

Terrible service. The absolute lack of professionalism of the technical support staff.Under no circumstances use the services of this company to call a taxi. When ordering, the cost of the ride was AED 100, when the ride was completed, the cost suddenly rose to AED 430. The bank did not allow them to debit the amount from my card and blocked the transaction. And Careem, in turn, blocked the use of their application until I paid them this amount.

Unsafe and Unsealed food delivery. Utter negligence and violation of Covid protocols, Dont even know how many people have even touched it along the way. Much of disheartening. Careem Now is highly not recommended. Poor response towards customers complaints.

Hats off to the service I faced today. I placed an order at 10:52 pm, which was accepted by one of the rider who did not moved from his location from order time till 11:52 pm. Then I called the call center where they told me that they are changing the Captain and later the order got canceled automatically as there was no captain available to take the delivery. However I called the call center again to ask about the refund so one guy told me that it will take 4 to 7 working days to return the money. I am surprised the Careem dont care about there customers and did not even compensate anything to the customer about the situation we are facing.

Unprofessional and thieves. The customer service is totally minus 100 to be. My food is not delivered however you can see the app notification that my food was delivered. He wants me to order again without giving me back my money or doing refund. Note that this is just AED29. May this amount can make your company reach.

Today at 11am i received an email about promotion if you transfer 10aed to your friend with Careem you get 40aed to your Careem wallet. I have done that and didnt receive anything. When i called contact center they are not aware of promotion and asking me to send a screenshot of the offer and send it to their email address so they can check. Are you serious? Big scam @careem

Very Bad Custmers and Very Bad company ruls if driver 1 mistak thrn blocked id but customers abuse to driver slap to driver no issue. Great comapny

Completely helpless bunch of employees at Careem and with not enough support authority.This is what happened:I ordered.Promocode applied.Credit Card Charged.Shop changes the order without consent.Promocode benefit reduced automatically.App shows order delivered while no deliver done.I raised complaint for such unethical behaviour and remained on hold for 1.30 hours and what I get after that is my money back in my credit card..!Thats it..!I would never ever order grocery from Careem.

When are you going to care about your customers @Careem!!? Your driver stole from us upon delivery and after 4 follow ups in a week, non of your customer care agents followed up on their promise to action this within 24H and contact me back.- Careem quoted me 20-21 aed for the collection and drop off but charged me 87aed!!?- Driver noted the bill was 200 aed but it was 112 aed (as mentioned in the order)- Upon delivery the driver demanded cash while I ensured him the amount was blocked already on my credit card for this order. He took the 112 aed cash.In total I paid 399aed for a collection that should have cost 199.Mistakes can me made but not solving them is unacceptable.

Extremely disappointed with Careem Food! 3 times in 10 days, my food order has either been paid for and then canceled or delivered to the wrong address. Each time, delivery’s been paid for and money is returned to wallet instead of my bank account, making me lose my nerves every order after that, as I never receive anything. There are restaurants in the app that you can order from AND PAY for your order, only for your order to be canceled (clearly with no bank account refund), as the restaurant isn’t operating in the app yet. This was it for me with Careem food. Either order from another delivery company or stay hungry and without your money.

I booked a taxi and the driver kept calling that he couldn’t find my location, after explaining to him I was waiting until he never showed up, I called many times he didn’t answer and few he later answered the phone and was very rude to me and saying that he has canceled my booking. And now Careem is charging me Aed15 for the cancellation made by their own driver. Worst service. I don’t recommend anyone to use their services.

I’m sharing this review to several sites because I think that’s the only way for them to act on your issue. Despite coming back to me on my refund after several days of bombarding them with messages in all of their contact support and promising you that they will contact you within the day (but of course they won’t), this company JUST PROVED ITSELF TO BE A “THIEF”!! If negative stars are possible I would’ve given this app that. They are scheming you of returning your money BUT you can only use it in their app. They literally stole your cash in your bank without permission and now they can’t return it, but instead you need to spend it in their services regardless of. Never trust this app and don’t even think about entering your card details in it else they will charge you unknowingly; not to mention you’re being charged for adding your card details in their app (like what is that?!) and promising to give it back when you delete it but really they won’t (cause who will remember right?)Use a different app to deliver items for you or to book a cab because this app will charge you double and would claim it accidental or system error, but will make sure that your money will still end up in their pockets. To Abdul Majid (the customer service who’s handling my refund) please listen to what I’ve said - I clearly told you to refund my money back from where you guys took it because I want to get rid of your APP ASAP. I don’t want to use your app at all!

Dear CareemI have been trying to book a car to go to Abu Dhabi! Then I realized that is extremely impossible to book a car as none of your drivers (or at least the ones around my location have NO PCR test). So this brought me a great concern if you are even safe to be used, in general.

I’m genuinely really dissapointed by Careem services. It seems the quality is really going down and it’s not the company it once used to be. Even it’s impossible to contact Careem through the app and chat to a Careem rep. Careem seriously needs to improve its customer service. Please Careem - add a big button on front page of your app to help customers contact Careem easily. At least make this easier. Before it was easy to contact Careem to resolve issues. Now it’s impossible. I won’t use Careem again.

Today I ordered a pizza through Careem. The food was damaged.Pizza looks like it was eaten by somebody and the leftover was delivered to me.Either it is a leftover or the food fell down on the way and assembled back to deliver.In all cases, it is not edible.I have returned the pizza to the delivery guy who can eat it himself.Lesson learned: Never use careem to order food. You will run the risk of eating leftovers or non hygienic food.Than you for giving me this opportunity to learn this, although it costs me.Rating: There is no zero option. That’s why I put 1 star

Its been one year I am using careem for pick and drop on daily basis. Today I cant stop myself to share my experience here.I must say its “ Worst” experience most of the time. Specialy about Navigation.. I have daily travelling to my working place hardly 8,9 minutes drive. But most of the drivers they take long way, Although I added my location in the app as favourites, one day straight route the short one, some other day same location changed into long route, although I am using same app and same location. Many times drivers dont know (or may be just pretend to make more money) how to use and follow Navigation so the bill become double. Many times I complained through the app but always received one email of appology than I am experiencing same. I am realy fad up of this service.Pethetic service.

Bad customer service, dont waste your time with any of their services, they never own up to their own mistakes, better to use any other app besides Careem

Please dont order they will give big lies. Please dont order you willnot get the food.The customer service is also rude. It was a big mistake I have done.

They told me I will get a refund the money which got deducted from my account. Now its been more then a month and yesterday April 6th 2021 hala care customer service provided me with a reference number to call the bank and tell them this number and they will proceed with my refunding... and the bank says there is no such thing as reference number they are just making a fool out of me since a month and not refunding my 677.66 DHS which they deducted from my account. That to for a ride which I didnt cancel there own taxi driver did. They say mail us will call back. But they call after days. Very bad customer service. You cant connect to them directly. You have to sit and wait for there call!

Stealing money,once u pay by cash and there is rest ,they are not puting on vallet.Cheating

Worst customer service ever, no conisdation of human situations.App doesnt say that only two customers are accepted. Upon ride arrival the driver says that it is not allowed.

They have very worst customer service ever!!!!!!! I ordered some face mask the delivery man didnt bring the receipt I paid him the money as he promise they will send my receipt by email I have contact the customer service more than 20 times they said we will send i wait more than 40 hours they didnt send me and it was important for me because I need to reimbursed to my company

Driver javed m with orange camry rooftop car number 21721, the most direspectful person i have ever seen, he insisted tocharge me more than what my fees are and i am having discoubt, he got out from the car and shouted in me and spitted!! All your drivers do that? Im a veiled firl with hijab and i will sue this driver for his direspectful manner if he didnt cal me and apologize to me i was promised a call back from the manager which never happened. Im going to post this on all social media to save other people from this monster you are having

Horrible service received today.Food relatedIncomplete orderThe customer service is really badThey say we have POLICY that we can’t refund money but we can replace the missing good in one hourBravoWorst service ever

LIVE CHAT COSTUMER SERVICE IS NOT RESPONDING NO ONE ON.THE LIVE CHAT HELP IS THERE EVEN , NO ONE IS ANSWERING TO THE EMAILS .SOME DRIVERS THEY ARE FAR AWAY FROM THE.ORDER AND ALSO.THEY TAKE THE ORDER AND WHEN I WANT TO CANCER THEY WANT TO DEDUCT 12 DIRHAMS!!!!

Terrible service. I wish I could give 0 star. Their app doesn’t show the history properly, drivers can cancel the ride and you can do nothing about it. They have no customer service number that you can call.Beyond terrible.

They took 100 dirhams extra because of some small print trick, the guy on the phone knew immediately what our problem was as he clearly spends the entire day dealing with these complaints.I definitely do not recommend anyone enters their card details with this company.

Trying to login my new phone, but same number. Message is Unknown error occurred. Retried. Deleted app n restored many times. No luck. Call the cc n get msg to try help on app. Anyone can guide on how to reset or login or get my account deleted so I may start afresh..

Please share your contact number.I cancelled a booking due to driver cannot arrive on time. Now charged 12 aed for cancellation.

My daughter and her friend used Careem Bikes at Qutanic Park in Khawaneej and she was charged Dhs 40 for two bikes for one day subscription use ! At the end she was charged another Dhs 40 for not exchanged the bike after usage of 45 minutes which was never mention in the App except at the frequently asked questions !!My question. Who would go through these details when taking a bike !?I urge Careem Net works to return this money or I will call it a planned thrift by the company !!

A very poor poor poor taxi service. I took taxi in 20 countries and half on africa, this is a big big Shame. The « capitain » let me with my family in the abu dhabi border. Actually i paid 250aed for a ride from dubai marina-abu dhabi airport. The driver let me on the highway with my wife and my 1 year old baby. I am still waiting for my moneyback and no answer from careem.

Horrible delivery system as almost every single time the drivers asks you to add him on WhatsApp because they are super lazy to search for your address and I’m fed up as I have now more than 37 of their drivers numbers saved and I should have shut them down from the start by telling them I won’t send any location. My address is very clear and your app is horrible if you can’t have a proper location for your drivers. I’m fed up with this app and deleting my account after being a customer from the very start. Upgrade your self and your drivers manners then will be back. This is for both careem and Zomato.

Not maining or caring for thier regular customers

The captain stole 43 dirhams (I sent a lot to the company, but no response or answer from the company!!!!

I was booking an trip to dubai and I cancel it in the same time so they take from my account the total amount about 340 !!! What’s this it’s unfair and bad issue and when I call them they told me it will take 15 days to come back to my account and it will not come I have payment from 2 month around 230 they didn’t get it back to my account till now and I check with my bank nothing is there ,Dear careem Managment please go fix your issue so you will not lose all your costumers !

Honestly uber was much better in UAE. Careem has bags all the time.... today I ordered the food 3 times... restaurants canceled order after 20 minutes so from 23.30 untill 2.00 I didnt received any food. But orders were accepted and money charged and it was showing in processing mode but out of 50 mim 15 minutes before the delivery orders were not delivered... error message send and after canceling message was sent... really not professional way...Cash order can be processed maximum up to 150 aed... this is also to small limit....If you paid in cash and there was balance or careem refunded the money they keep in frozen in the app but not returning to the card... what is bad... if you remained with 40 aed balance it cannot be combined or deducted from total balance in case of the new order... also this is bad 👎They did not return my money instead put me credit of 634 aed nearly 200$ to careem app... I must use this by force now... because I cannot get money back.... cheaters !!!!!!!

We have Values, freedom to work, culture and respect for our 3 Cs. Customers, Captains and Colleagues! I love Careem!

Careem charged me 390aed today for a delivery that failed from their side and was cancelled. The customer service refunded 280aed and insisted they only taken 280. 6 hours later and after speaking to my bank, I can see they still took 390 and when I message careem I get no response. Careem owes me 110 AED and if they dont resolve this I will go as far as call them scammers!

Ordered for kfc via careem app , order was picked up by the rider , in 2 mins it showed delivered where as journey frm that destination for o the residence is 9 minsWhen checked with the driver , he said another rider has been assigned as he has bike issues . He was not answering calls n only relying by WhatsApp . After putting an immediate complain , I was called in no time only to say from the customer service soft drinks got spilled over the food when the driver kept it on his bag so we canceled the order without even checking with me or dropping a messageThey said I was credit back my money , I couldn’t even place an order as the careem pay button wasn’t active but I could see my money on thatAnd when it came to rating , no rating like one or two or three stars will go through on the app , it’s only 4 or 5 stars ... it’s a big shame an app modified on certain interest is trying to protect people from telling the truth about the poor services

Most of the taxidrivers are good, but some of them are scammers. They make you pay in cash, at the same time as you are deducted from the card. Ended up paying double twice while I was in Dubai.

As a service provider this company is a total JOKE. If you live in UAE there is no number that you can contact to discuss your complain. If you are planing to order food online don’t be misled by the rating on Careem’s website, I highly recommend that you check Google review which is provided by real customers before placing an order.

Change stuff not good spor capition

Worst transportation service ever. Always need to guide drivers about location,they dont follow GPS. Drivers caused extra charges by reaching late on pickup location and if you asked them about delay, they have same answer Sorry I dont belong to this city or my map is not updated by creem.Recently I had a ride (LEL-6188 Honda City White) and total fare was only 214 rp, I was in rush as I needed to catch a bus and when I arrived at destination, careem driver doesnt have change and neither do i, so i asked him to add the balance amount in wallet. Later on I have checked there was no balance amount. Btw I have paid 1000 rp and after fare deduction balance would have been 786rp. But driver took advantage of situation and he put money in his pocket and now creem service providers are not taking responsibility. As per them drivers are not allowed to add balance more than 400. I have never heard or read such policy before, since this is fraud case careem must take action against the driver.Moreover with same ride careem team changed my Go Service option into Go Plus without consulting me,when i selected Go option while booking. I must say this is a pathetic Service ever. I will never use it again even my recommendation not to support such irresponsible service providers.

Promise in 30 min and deliver in 1h30 min, when you call customer service they as So whats the issue? pathetic..

Don’t ever use Careem for anything! We ordered McDonalds and the estimated time of arrival was 8:05. By 8:20 we waited downstairs and still nothing and at 8:29 Careem cancelled our order!! They didn’t even want to refund us our money back even though as soon as we placed the order we were charged. This is ridiculous!!!! No customer service! People here are incredibly slow and don’t bother hassling with them, you won’t get anywhere. Try another APP!

Worst experience using Careem. I took a trip in RAK to the Suwadi Pearl farm, the driver told me that the payment failed and collected cash from me. One month after the trip, Careem charged me again for the trip. Worst part is the support is of no use. Reported a problem twice and still nothing. No number to call or email to complain to. No response from Customer service after sending emails or complaints. Pathetic service.Never using Careem again. DTC is much better, cheaper and has better fleet of taxis. Do not recommend using Careem either.

Failed to take my food order. I ordered the first time and they had a system issue, the money from my card went to the careem wallet. They asked me to reorder and use the credit. Surprise, surprise, the order was cancelled because they did not have available drivers. I asked them to refund the money back to the card and now I have a negative careem balance. Great customer service. Instead of compensating you are penalizing customers. Keep it up! Customer centric

It’s a shame how they scam you for money by telling you to pay a deposit amount and charge you cash up front as well after you’ve received your goods.I had used Careem to get me cigarettes from the closest supermarket less than a kilometer away and they charged me deposit of 65/-.Regardless of the deposit the driver charged me 14/- for cigarettes.When I contacted Careem all they said was “Apologies” and didn’t bother investigating my query further.Please never go through Careem. It’s simpler that way.

The app was just stuck & was unable to book the taxi as required . The previous RTA number for booking taxi was much better , its a shame really , so much money spent on their advertising but cant even make the app to serve its basic purpose. Better to just walk out on to the road & flag a taxi.

One of the worst service I have ever seen in my history,

Been 2 months waiting for my refund,cause of their mistake there’s was no rider then automatically they cancel my order,every time they made an excuses I called many time sent email but no one help such a disappointing servicesThen yesterday I order taxi then the driver missed the location I was calling him then finally taxi come I thought that’s Careem then after that the driver called me back I’m here I said I’m sorry I got confused taxi stopped to me though that’s u and that was Careem as well He asked me to cancel the order at same time I cancelled the orderThen today I opened the app I found they refunded me yesterday and they made deductions for the taxi yesterday and was even extra then my ride I was surprised 🙄and shocked 😳 I paid twice...that’s mean they just do everything in purpose specially for the refund to make you fead up to not ask for the refund be careful never ever pay Careem in advance and avoid to use it even ....there are so many app right now with amazing customer care and services

They took my money and did not give it back to me. Went to office but they cant help. Went online but no reply.

The drivers are taking money from customers and putting in app that they didn’t take money for ride and customers are forced to be charged twice. Very rude drivers. Very disappointed.

Very bad customer service i have issue in my account log in since 13 days and no one care to fix it ..... imagine 13days!!!!!

Careem Bike: Was charged a 150 aed few after buying a day pass, because I kept the bike longer than 45 minutes. When purchasing the day pass there was no indication I was going to need to return the bike and get a new bike. I was going to purchase a yearly subscription to careem bike because it seemed like a good way to travel and get a work out, but after A) learning about this 45 minutes policy and B) being given and overage charge, its a no from me. You need to read the policy on the website.

Careem double charged me for a ride and completely ignores my requests to resolve the issue. They disabled phone call support, chat support says that they do not solve such problems and they force close chat session. Careeem internal message support is simply never replying to tickets.In other words, they will double charge you and then switch off the phone.

Horrible customer service. Placed an order at 11pm, its 12:30am and they mever called to let me know that there was an issue from their end. I had to cancel my order and I shall consider cancelling ordering from Careem moving forward. My first and my last :/

I ordered a pick up from Careem. One of their Captains excepted the the order. The Captain never picked up the order. But he logged in saying the order was picked up and delivered to me. Once he did that, money was taking out of my account. To me this is stealing and very dishonest. If I could rate a zero, I would. This is not the first time Careem has done something like this. I am sure it will not be the last.

Worst app ever getting paid twice for the trips , if their drivers cancel the trip you still have to payPaying extra amounts for no reasonNo complaint service numberNo one to reply to our emailsJust today my rides canceled 3 times from their end and I paid for the 3 while I was sending médecines to my family

Not good service bcz the customer want cancel booking soon early but d captain cant. Its worst system. Equal rules should b for everyone.

Pathetic and worse would be understatement describe them. They had offered us promo which can be used for the next visit. We selected the ride and were upgraded to business, instead of charging -20 they charged us more than that. I am not stopping here as I see they dont respond here. Twitter is the last hope!!

Yep, used to be one of my favorite modes of transportation around Dubai. Not since September. Drivers press the arrival button way too early, some wait for me in a totally different location of what has been ordered on the app and dont bother move their vehicle to the original place of arrival. Not to mention that the 2-min waiting time is becoming a trade mark and if you didnt remember what time exactly you have ordered the taxi, you might end up waiting beyond the 10min max waiting time when youre actually able to cancel the ride for free... Nowadays Im trying to avoid this service as much as possible and using the metro in stead.

If only I can give it negative star! The most useless customer service!I can’t even imagine how did u even got ur customer service hotline if u can’t assist us, your customer!!! Unbelievable! My order is more than 1 hr and counting and your so called agent can’t even help me to cancel my order??? Wow! So it means I need to wait and accept the fact that your services is below par????!!!! Wow!!!!

Terrible experience , customer service is the worst. They won’t honor your complaints. Deliveroo is way better.

Ordered food via Careem , the captain called and refused to deliver our food . He hanged up on the phone very rudely and refused to answer the phone again after . Careem never delivered the food and they updated the app that the food was delivers to my home . My kids had to wait another 1 hour to order food again .....Careem never refunded my money

They tried to not answer any call, they charged me from my credit card amount for cancellation ride , I canceled the ride because he didn’t find my place in Meydan and he called me 6 times after that I canceled the ride and booked other one , the other driver find my place within 5 minutes, so why they charge me for that one??

I am 3 trips or 3 orders away to get to Gold membership but Careem has logged me out of my account the next day (without me knowing nor provided me any reasons) and blocked me off my device when I tried logging in multiple times.They said its as per Careem policy. Horrible & ridiculous!Now I am trying to contact their customer care but there is no other way but wait for their response through email!

The worst customer service ever!I paid for Careem Box service and never received a receipt for it, and the service is not showing on my account!!I contacted customer service via phone and email, and they only thing they have to say is “we can’t send you a receipt”!!! Now I have to pay from my own pocket for a work expense cause Careem don’t know how to send receipts to their customers!

Getting worse and worse, as they’re getting rid of all the talents that built the product to outsource everything in Pakistan and Egypt

I thought #Careem app’s mission is to enable customers easily book and ride Taxis with ease of a click, with excellent customer support and customer experience which are the most crucial for this industry.However, it is not true.I have encountered a simple problem, where I booked a taxi, but during search, the app put a slightly wrong pin (with correct building name though - it is my office and I take taxi from there every day!). I set the pin anyway as I thought I’d be able to call the driver as I did before. But something went wrong. I could not send a driver a message or call as his phone was off, and I was standing in the heat with bags and could not see him anywhere. After waiting in this heat (I was late for a meeting), I had to cancel and thought to report this case to your “attentive and caring customer support”. I attached all the screenshots, explanation and evidence, and Instead they keep sending me cancellation policy (3 times!) and don’t bother to check that actually the driver never came to the main entrance of my building and that his phone is not available to call him!I am very sad to see such poor service, lack of understanding it’s customer and will avoid using this app, as well as stop recommending it to anyone.

I used to be a big fan of Careem as it has always been reliable and always given promotions and deals. But recently I had bad experiences where I had to wait over 10min for a taxi (although the app was saying 2min away). This happened many times. And now the latest: I have changed phones and tried to login on the app with my new phone. Not possible. Even after resetting my password (multiple times). And the worst part is that in order to speak to a customer representative, I have to do it within the app!!!! As the number provided on google gives an automated response! Brilliant 🤦🏾‍♂️

Not a 24 hours line. Just an answering machine with pre-made replies that were of no help at all.

Special thanks and appreciation to the employee , Sophia for her support and follow-up Thank you and also to Careem

Dear sir.assalamualikumIm captain Sohel Rana, Captain Id 661556. My account. Inactive reason one customer report for me i make bad sound bad behavior but Im not sure which customer make for me report, my account inactive Sir, please give me one more chance i will proof Im the best captain. Without Careem now my income is very less i cannot pay my car installments, please sir for give me,last time. If next time happened same thing then u block me for lifetime & if i request for unblock that time then u show me this message.careem give so many chance.sir this give last chance next time Im no requesting for you sir promises , Please sir Im very helpless now. I understood now without Careem i cannot do anything. Please sir please give me a last one chance! Sir please no have careem Im very helplessMy dear sir thanks

Disaster services I had faced with this careem.

Cars smell is very bad !!! In the last 8 rides with careem couldnt breathe well from the trashy smell in the car

Careem food delivery cancelled because of a technical problem at there IT system. 140AED stolen from my credit card afterwards without authorization and five days later still not paid back.I was promised by a manager that payment would be immediate! No compensation offered but hey we’ll take your money!

Yesterday evening, at 9:17pm, I placed an order with Careem now for food. Money was deducted from my account, order was confirmed and I received the estimated time the order will arrive (40 minutes). At 9:45 pm I opened the app to check how much longer, only to find that my order had been cancelled. No notification sent, no phone call, not even an email to say the order had been cancelled. I proceeded to check my bank account to ensure that they had refunded my money. NO REFUND.I contacted the restaurant and was informed that, careem had been notified they were not accepting online orders at 8pm.I called the call center for assistance and had probably to worst customer service experienced in the UAE (very difficult when customer service standards are so low here). The agent told me that I had careem credit... not something you want after the 2nd time they do this. I asked for a refund and was informed 5-10 working days. NO WHERE IS THIS MENTIONED IN THEIR POLICY. As many of you know a refund can be done immediately here in the UAE however it charges the company to refund the money if done in a certain time period.I requested to speak to the supervisor as the agent would not listen to me. He refused to transfer me and instead insisted he would get someone to call me back. My faith in this company at this point was lost so not waiting for a call back. I persisted to request to speak to the supervisor. I was placed on hold for 15 minutes.Supervisor did his best to assist but again the refund was going to take 4-6 working days.In the mean time while on hold I wrote to the Careem Contact link on their site explaining what I had experienced and you know what. They sent me a response. OLA addressed be by the wrong name, reference a completely different issue and currency linked with my order and again did nothing to help. Again I was informed 4-6 working days.When correcting her in my response... she had the audasity to respond. Not an apology for her email and how she had spent no time to compose it but merely a standard cut and paste response you provide to cover for the company.Sad to see how being bought out by Uber has led to the demise of a company that actually used to be great. This will be the last time I use Careem.

I am always using careem everyday for going to office and to home since last month till now but today I wanted to use my points and I clicked on Redeem because I have 31k more points for free of 2 rides supposedly but then it didnt work. They cheat me. They want me to go to website which is I am confuse why as I already have the apps installed in my mobile. I am so disappointed about this. I attempt to call on their landline number but it didnt work too. They automatically end my call. So disappointing.

This year the quality of the drivers has gone down dramatically. Customer support is non-existent. Remember when Careem was popular? Yea its not longer the same company so prepare for the worst.

No one reply when u raise complaint.

On three occasions whilst using this app my order has not been delivered in full. I pay for everything online thus I feel they take advantage of this and don’t deliver all products. I have asked for a refund for the balance or a refund and I never got any. I suggest that you do not pay these people in advance. Only pay when you receive the product. I am deeply disappointed. Daylight robbery

It’s completely Unacceptable to have your taxis without rear AC! Airflow isn’t reaching and passengers almost suffocate from heat during August! Pls stop using front AC cars as Taxis! I won’t be ordering anything from Careem ever again. Rode two times with Careem today in dubai sourced from Hala taxi.

I entered the wrong drop off location by mistake. However the captain dropped me to the right location without asking me for any extra amount despite the trip was already ended and the right location was 10 mins far away.I did however pay him extra amount happily which he was refusing to accept at the first place. Such a gentleman.Captain was also very kind to help me with my luggage and his car was super clean too.Had an awesome experience with Careem. Keep it up 👌

THE WORST APP for food delivery by far. Customer care is inexistent, customer agents are not capable of even understanding proper english, they care about money and they dont give a d**n for customer satisfaction. Zomato continues to be the best app in customer support. Careem fights to get your money one way or another even when.its their mistake. Awful. DO NOT MAKE THE MISTAKE OF PLACING YOUR ORDER WITH THEM EVEN WITH AN 80% discount so they will be forced to either leave the market or improve dramatically to survive.

The worst delivery company and rude rider. uninstall your apps so many better delivery company are in the UAE. I will not order and install this app again.

Worst customer service ever, I was double charged on one course and i am yet to receive the refund of the second charge, what they have done instead is refund me with Careem credits when I have never ask for these in the first place. The way they do it is, they will double charge you or take money from your account and when you raise a complaint they will do whatever they can not to refund you, they would instead offer you their careem credits just to make sure you will use their services. This is illegal and I have raised a complain with D.E.D and RTA. Of course you send them emails they just do not respond. This is extremely bad customer service. Beware!

Thank you for your superb service during our Dubai visit on Valentines week. Was with family, 6 members and you just added spark to our tour. Got taxis very comfortably every where and very polite cab drivers.

We had such a terrible experience using Careem BIKE app! First, we tried to unlock a bike by scanning the QR code and we tried around 8 times from different stations and bikes. We always got the same error message but they charged 1AED from my card for each of the 8 times we tried! Then, I tried the other way, I added 50AED to my wallet on Careem app, but still got the same error message and they even charged 1AED from our wallet balance for each time we tried AGAIN. Being a senior App Designer for over 11 years, I understand that sometimes annoying issues can happen, however when I reported the problem to customer support and asked for a full refund which is the only obvious solution in this case, I got no response at all! Is this how you treat your customers? I will never ever use the service and will certainly not recommend it to anyone!

Terrible service!! Waited 3 hours just for my food!! Very terrible 😡😡😡

CAREEM Customer Service Call Centre is HORRIBLE!!!They have so much echo that you never understand each other, they will keep silent and makes you nervous as you keep on saying hello, they will put you on hold until you give up and drop the phone as they NEVER get back! Even simple query they dont know what to answer!!!

The driver maybe pretends that something is wrong with the booking and collects the fare in cash, then the amount is also debited from your card. Wow so you end up paying twice. The customer care does not exist, as I complained 3 times and no answer at all. Something has to be done to this company.

The worst food service you can ask for, I made my order and it never came and they never answer their phones at 9pm, the restaurant has no idea about the order, if you cannot stand up to the quality of service just stop offering food order through your app, I dont recommend anyone to order through their app