Apples first shop in the Middle East, a beautiful relaxing place! There are real trees, lots of natural light and friendly staff! Making sure you buy something 😄.Better to visit in the morning as they get busy In the evening and during the week.Almost every person in Dubai goes there!

Its Apple store , what else is required to be saidJust go there and they will solve everything for you Feels good to be in the Apple Store you can actually have a hands of experience of anything you want to buyThe best thing I like about the Apple Store as you can buy anything you want try it for 14 days and if you don’t like just return it with a full refund.Let’s see there’s a new product launch in the market and you want to try it before investing money into itJust get it from here use it and if you don’t like return it back with a full refund, they wont even ask you why.

My very nice and very beautiful cute program has been to roam around in Mall of Emirates.It was an important job of DU office there.Du you waste so much time, do I have any time left to shop?

The first question they are asked at the entrance is “ why are you here?” lol really? And this question is coming from the Apple employees stationed outside the entrance. The Guards are very polite! Inside the store, the staff is very helpful

Unwelcoming. The store has no crowd, but yet theres a long queue just to get in. Apparently, people arent allowed to be standing by the railings (not inside of the Apple Store) since the security will just tell you to move - I also just learnt Apple rents half the floor! The guards arent very polite either. It seems like Apple wants you to purchase and leave ASAP, while trying to reduce the number of casual visitors to the store. They make entering the Apple Store itself an accomplishment with their long queues and tight security.

I had the worst experience at this store. Understand that it was the launch of the iPhone 13 and as expected the place was going to be crowded and apple staff are going to have a hard time because of the crowd. My phone reservation was at 3:00 pm and I requested the person standing at the entrance if it’s possible to provide the phones at 1:00 pm as I had a flight to catch at 7:00 pm and it was mandatory to be at the airport 5 hours before departure(covid testing at airport). The response given to me by the apple staff was very rude and he had so much attitude as if he is doing me some kind of a favour. This could have been addressed more nicely and in a more professional manner. Remember that the customer is the reason that you are here today and they are the reason that you are getting paid your respective salaries. You just lost a customer apple and I will probably go for other phones available in the market. Hope this is heard by the concerned team and addressed appropriately.Thanks,Vishal

Got transferred 8 times to 8 different apple personnel in support centre in internet land because they dont have a local number to transfer to... After half an hour of this phone musical chair, I asked to speak to the employee that I spent an hour talking to, only to be told by the person on the phone that he doesnt know which employee as there are 3 of them with the same name and hell pass on the message because maybe shes on the floor... So clearly they dont want my money or the sales.

So sad for such a great brand not to be backed up with good customer service. MOE makes you feel like they doing you favor by spending your money with them. It’s a major issue getting into the store, you are “welcomed” by two large bouncers, how to welcome your customer.

Lets not pretend you really care about the safety of customers and if you do, please train the staff to not be rude. Its possible that you are talking down to someone who could negatively influence a big sale about to happen

Fast and professional service love to visit my favourite place

Apple products store. Very good, spacious hall and very courtesious sales executives.

Best shopping experience and extremely friendly staff, well not surprised

Very nice ambience. Warm and friendly staff.

Apple store s good & very organized & Staff good approaching.

My experience has been one of the worst among my Apple store visits to this date. I was advised to visit the Genius Bar by the apple phone support as they could not resolve the static & other connection issues with my brand new Airpods Pro. The ordeal of mistreatment and helplessness began when I reached the store for my appointment 10 minutes before my time. First the agent at the door had a problem for my arrival early and wanting to enter the store and he wouldnt allow me to enter the store even when the store was all empty. The attending Genius Bar service agent, I was assigned made things more embarrassing with his arrogance, and impatience. After he did the fix, when I tried to tell him that my right Airpod is not connecting and that the left is hurting me, he would argue that there is nothing wrong with the Air Pods and that I have to get used to it. The service manager too who got involved, kept lecturing me defending his staff and didnt bother to listen to the issue I was facing post their diagnosis & so called fixing. For my own sanity, I left the store and contacted the phone support for a recourse. Now, I decided to return the Airpods using my store purchase guarantee. This place perhaps dont even deserve 3 stars if not for the property.

Great shopping experience and the staff were very helpful

Andrew from Russia gave us 5 star service while helping to select new laptop&phone. My husband and me felt very well served. Thank you!

Horrible and Worst Experience EverRight from the entry , the Security guard rudely stopped us to go inside the showroom despite showing him the appointment. Since it was as per him not in a regular format hence I need to get in Genius Bar line and speak to them . It took long for my turn to come and the Genius Bar staff told my appointment was perfectly fine and I can go inside. Really frustrating , due to uneducated or untrained staff I had to waste my time in the queue.Well the horror did not end here , I complained this to 2 staff and there attitude was so what and when told to them that since the guards are so rude that Apple can lose customers or they might prefer to go to another showroom, the staff reply was sure , they can go anywhere they want to . Amazing Customer Care Anyways, the horror continues still, I had a complain that my I pods which were under warranty, while charging it got heated like fire and even the top of the case painted melted N every since it gets switched on and off on its own . Now, here is the reply of the staff since the case paint did not melt from bottom and melted from top , hence we cannot do anything and when asked for the switching on and off issues , the reply was you can buy a new case for both the issues .Are we serious , is this really Apple ??? I got a faulty product and then I been given such absurd and lame excuses .I been an Apple customer from ages , and seeing the way they going down , both in terms of Product and Services , feels bad but guess its the time now to move to other mobile company . Apple , wont mind customers to go away as it was evident with the staff behaviour and their approach towards problem and their statement of saying that its fine if the customers want to go anywhere elseReally Sad

Excellent atmosphere with excellent staff. BOOK your appointment through online otherwise there will be a long queue. The staffs and services were outstanding.

All products are available.But but But, unfortunately I visited the store to see the new iPhone 13 models but none were kept at the display.Disappointed with the same. But the rest of the products and services are available at the store.One more negative point is that the employees who are inside the store for assistance do not assist at all. Every question we asked regarding the new phone. They said all the details are available online on the website.Disappointed to see this responses from Apple Inc.

I had an appointment at 6:45pm but my turn came at 7:35. Its pretty long time to wait even I had an appointment beside this technician officer (Employee 973595605) was so friendly, high professional and very well knowledge about product . Thank you entire apple team for the best professionalism.

It was great,amazing

Very good service. Highly recommend get an appointment before going to get dedicated service

A big Mall in Dubai, it’s very huge and too much number of shops inside the mall, it’s located in Al-Barsha.I love to go carrefour because there’s wide range of varieties and lots of things on promotions price.Numbers of brands are there and the design of the mall is very good, parking space are too much from ground to roof top.It’s amazing mall.

As usual, Apple employees are very professional and respectful with customers, even security staff. The organization of entry and exit to the store is very organized. It is recommended to book an appointment in advance for entry, but walk-in entry is also available. Thank you apple

I always enjoy shopping here as the staff are very helpful and knowledgeable. Alex from Ukraine assisted me with the purchase of my I phone. There are different lines for those seeking technical support and those purchasing products. It was busy after 1 pm so I preferred shopping in the morning. I am very satisfied with my product and the service I received.

Excellent Response and Quality of Service.My car was overheating and I was in the middle of no where. They came in less than 20 minutes and my car now is on its way to their service center for repair. Thanks 800CarGuru team for your help and support. Ill recommend you to my family and friends.

Great experience. Knowledgeable staff and friendly. Amazing customer service.

Long lines to get into a shop when the shop looks empty inside is not the best way to attract customers.Apple takes the whole social distancing thing to a new level, not a even a hospital handling covid19 patients is this restrictive.No one should be kept standing in queue for 30 minutes when the store is empty like that. Absolutely absurd.

Very nice mall, and very wonderful indoor place to spend time with friends and family

They are trying their best to control the crowd. Its a nice place to shop and staff are very helpful but can be crowded on weekends.

Have you ever been to the Apple store in MOE? What a drama to even enter!! Such a snobbish approach for a simple shopping experience. Disappointing!!The entire family has iPhones and such an experience leaves a sad taste!!

Nice place for shoping

A company completely different from others with very polite employees. Thanks to Apple for the excellent after-sales service.

Visiting apples stores is always a great experience the way they help you and try to make sure a pleasant experience is superb. Following all the SOPs and all the times a representative is with you to help you to buy or get support. Replaced my EarPods Pro in just 15min.

It is so wide apple store to those fans of apple this is a good place to check.

Great service. I like how they allow their staff to wear shorts at work and that they hire staff from different nationalities

It was my first visit to The Apple store in MOE and I am greatly impressed by their customer service quality. I took service appointment for my iPhone 11 which was not detecting any sim card over last few days. The service advisor tried to update the software but issue pertains, she checked in the system to see if there is an option to issue the replacement cellphone. As I had apple care coverage active, accordingly I was provided with a new iPhone 11 by her. All the staff is courteous and they really know how to treat the customers. Hats off to Apple Mall of the Emirates.

Those guys literally know what they are doing , in another way professionals !Don’t want to say more about Apple stores, I believe people around the world know enough about them.They are wonderful, just keep in mind that nothing is 100% perfect but I can say they are No1. 👍

I bought some Texas RoadHouse bread here. They are delicious but not as much as the ones in Texas. But generally, they are nice.

One of the best aple stores in UAE, the staff is all aligned on the policies, they are all very helpful and go the extra mile to make your like simple. I dont recommend you go if there is a new launch of the iPhone or Apple watch or anything as the store gets very busy and you have to wait in a long queue even thou yoh go by appointments.

Very beautiful place

Knowledgeable staff n explain in detail. Makes it easier to decide on what u want.

Lots of places to shop, massive busy food court and clean comfortable prayer area

Everything you need is here and what I love most is the this mall have more options for restaurants such as 2 food courts. Its also amazing how the mall place every store in right place so you will not be lost

Good system and very helpful staff.Well…. What was a five star visit before turned to a non-star experience thanks to Their PROFESSIONAL member Maryila…. Such poor approach and negative energy would push any person away from the brand…. So disappointed to see such individuals in an apple store where the people experience is supposedly their first priority.

Great staff there, they where very helpful. Just note that there is pretty much a long line (just about like all Apple stores have) most times.

Always feel great when I am in Apple storeEveryone is professional and giving great service and help

I am not happy with the service they provide. My new iPhone 12 Pro Max has been heating up and unusable. I have been spending 2 weeks back and forth with this branch and the online support. But they can not figure out what is wrong with it. And when I ask for a replacement phone they try to convince me they will fix some part of the phone and see if the problems keeps happening and then I go again and again to fix the phone. This does not make sense. If you know what is wrong with it then great, fix it. If you do not know then please give me a new phone replacement. If you are an apple support and reading this I want to say I have been always a fan of apple products but recently your customer service is so bad!

Have to take appointment before you go. Nicely organized. I think they have to streamline the crowd management. But sales and support services are awesome. It is easy access from 2nd floor parking.

Sales assistant could have been more pleasant and helpful. Could have been a more pleasurable experience

Horrible service at the door. You get asked by 3 different people if u have a genius bar reservation and have to show the email 3 times. White House is easier to get into

Very poor customer approach. The first thing you see when you approach the store is a security bouncer dressed in black. Then you have to deal with staff who think they are doing you a favor by letting you in! I mean seriously! What a way to say welcome. Such a put off appointment or not!!

Amazing experience everything super organised and quick service

Apple store in mall of emirates is really good . the have made a good attractive display than other stores. the have arranged beautiful meeting areas, office kind of area, garden setup then as all other stores it is well arranged the display of mobile laptops, iMac, watches and accessories. staffs are very cooperative and supporting . the huge doors entrance gives a feel that we are entering in to a palace. there is no que at any time for consulting with any apple staff over there like if we visit Dubai mall, there is always a que to enter because of this pandemic protocols. and always you need to have a prior booking to visit there or you have to wait. but here i visited direct and i was able to get connected with team easily.

Excellent serviceBefore and afterGreat warrantyFriendly stuffI can give them 10 starKeep up

Went there and was told they cant help me. The genius there felt sympathy for my issue and her 2 techs helped me and resolved my issue. This store has greatly improved in quality

Too many people standing on queue..

Good social distance. Good knowledgeable people.

Fast and friendly. Super quick if you have prior appointment before visiting the place.

The worst customer service I have ever experienced at an apple store. Not welcoming at all.

Organized and well maintained, staff are helpful and nice

I love being part of the apple family. But today my sons Ipad screen broke by accident and I went to the store with the hope of getting something done at an affordable rate but I will have to pay almost the cost of a new device. I cant afford that.niether can I buy him another device. He will be missing his online classes.he is just in first grade and is equally sad about what happened. Can anyone in apple help me?

This store has actual heavy weight bouncers outside to ensure you have an appointment before entering otherwise queue up if you are genuinely there to shop. I waited a minute at the spot I was told, then decided I really didnt like the message they are sending. Going into an Apple store is challenging at the best of times (too crowded), now... Ill try elsewhere. Im not such a die hard fan to put up with a heavy weight bouncer. Apple, seriously??!! What ever happened to the simple act of going to a store to look at and buy things?

Its amazing collection in electronic store like mobiles and gear etc

The best stuff and service

Very Poor Customer service and no grant for Warranty.So I bought a 12proMax 256GB and I was having an issue with the FaceID, I waited for three hours in the Mall Of Emirates waiting for my appointment.They ran a test and telling no issue in the phone but they made a software reset.After 2 days my screen is having a issue plus the ID as usual. I booked again and they are telling me that they don’t have any solution for that and asked me to just leave out from the store ??Two of the people who visited me showed 0 interest in telling me that they can resolve it. Means the warranty which comes with apple doesn’t mean any thing to them.At the end don’t buy 12pro max, and don’t visit these guys at all very very poor customer service for reference you can see other reviews as well.

Friendly and informative staff. Just don’t understand the heavy security in place.

Easy shopping....Nice customer service....amazing security..very helpful

Went to the Apple Store 90 minutes before closing to purchase 1 item. There was a queue of about 10 people. Was told that the queue was closed now because there was only one person working the express counter for purchases, one person! Security could be better utilized by being trained how to use the cash counter and checking people out. Every other shop seems to be adapting to serving their customs during these times, except for the Apple Store.

Its been a great place but limitation on entry is causing inconvenience

Staff are kind and patient, they will provide all the details you want, the only issue is even if you book an appointment you still have to wait in the line for your turn

I bought 12mini it’s so beautiful

The place is a joke! there is twice more staff than customers but none can help (or even have heard) about the most discussed iWatch 6 troubleshooting across Apple forums (inconsistent display).I waited 2 hours to see a technician who had the same knowledge as the others which means no clue. Finally my watch was sent to “engineering team” which likely means replacement.Though, on forums it seems other customers in other countries had better luck having the similar issue fixed by some sales guys from their local store.

Disappointed at their time management...1- I was given an appointment, this part is nice and respected 👌.2- i reached 20 minutes before time ... I was asked to wait outside, although the store had more staff then clients.3- when I was allowed in I was asked to wait on a bench, not really comfortable but this is what they have !!!4- waiting 15 minutes extra on my appointment time and when I approach one of the staff to ask for how long more I have to wait ... as I had other commitments... I was asked to wait until one of there staff is free ..So my question to apple 🍎 is after all these years of selling phones globally cant you guys anticipate how long it takes to serve a client so you dont keeps others waiting???I realised later that saying goodbye to one of their staff ( all staff are clapping and standing in a row), was MORE important than attending to clients..If the intention was to impress clients.. I was not at all ..!!!when your staff goodbye comes to you more important then my time ..I sold my iphone and got an Android instead...Customers dont measure you on how hard you tried. They measure you on what you deliverBy Steve Jobs

Never go there for customer support, useless waste of time. And I had the total opposite experience with Dubai mall branch.Apple Mall of the Emirates is not a go for support. If you need support, visit Dubai mall instead.

Well organized and friendly personnel but I do not see any reason for hiring 4 bodyguards infront of the store specially as it inside a mall and the store is not crowded.

Big hall. They are make the demand, they allow only single digit number of customers then other customers wait the Q....

Great mall

Its the only place together with the Dubai mall where you find everything related to apple products very big shop spacious and the service is goodAlso every new product arrival is available there and you could check on a product over the phone and they hold it for you sometime until you go and buy it

Apple did not want to give us support. iPhone 8+ phone has a dead main board after 2 years of retired persons use! I thought Apple products ment quality, not in my experience, expensive, stylish junk. Not impressed at all.

Huge varietyExcellent serviceMostly cleanPrices for tourist are great

Nice place to see all products at under one roof

My new laptop’s speaker is faulty but upon brining it to the shop “they didn’t find anything” sure must be the noises in my head. They didn’t fix it. Waste of money. Regret buying.

I called the hotline I received on my email re the replacement of phone. I tried to call them to schedule a pick up another time because I got covid and no one helped. They transferred me 6x and dropped the line. I was placed on hold for almost 30 mins. Really disappointing. Great products but their customer service is awful. I hope this review goes out to the Store Manager of Mall of the Emirates

Worst service to expect from such a brand.You sell a default in a product(I phone 7) expect customer to pay for repair for which the brand is responsible.I have a family of 3 that uses apple product .It’s a pity that you fail to represent your own name .Instead of upgrading your models you fix and retain your existing ones .Shame to the name .

Congratulations Apple u gave me the worst customer service experience ever.I have an airpod used mabe 20 times and started to disconnect after 1 minutes. When I visited to Emirates mall store and when I tried to explain that I have this issue the technician he said sir because you are using too much battery died and advice to buy new generation and I said I was going to tell you that I used it only around 20 time and he replied ah sir because u didnt use too much battery died hahahahahaha so I am confused now should I use or not or I just keep in safe box . Any ways continue guys with this ego and more bites coming to your apple till dissappear. Good luck

No good... Worst!Just gave me stress visiting this store... Please buy Huawei or Samsung mobile, or Nokia mobile, much better service, much better customer service. Dont waste your time going on Apple store, itll just ruined your day!!!!this shop doesnt even deserved 1 star.

Customer services is really poor, from customer centric firm is now uncentric. Waiting time more than one hour, and 1 window serves walk in. We all understand measures, but 1 window, really? Is that what you expect of company that position itself as advanced customer experience organization?

It’s nice always as any other apple store. However, the arrangement for pandemic safety precautions and protocol is excellent with proper 2m social distancing. Very well organised and supportive staff and security. You can comfortably book an appointment online and get your query resolved. There is a waiting time despite of your appointment schedule say around 20min to 40 minutes. Separate waiting line for walk-in customers. Staff are good in diagnosis of the product and helpful in resolving the issues.

The venue is amazing ...however, I was expecting a better service/ solution with my ipad issues

My yet favorite mall in Southern Dubai. It cool with a lot of cultural shows and massive passion outlets and variety of restaurants with different nationals dishes. What I love the most is its artificial Ski and the Vox Cinema as well as the Gamezone.

The waiting is very unpleasant.I dont understand why Apple cant do what others are doing in terms of COVID prevention strategies for dealing with customers.I also dont like that regardless of the fact that the customer makes a booking, they still have to wait in line. The booking time should be respected.Having said all that, the women who helped me was extremely polite and helpful.

Very nice place for purchasing a valuable product.

All latest Apple gadget you can find. Also good customer service

Big shopping mall the heart of dubai

We queued for almoat 2 hours after having a conversation on the phone with their help desk only to find out that the information they gave us was wrong and they did not have the product available in store. I totally understand the times are different but we didnt have to wait for 2 hours in the queue if we were given the correct information. I even asked the lady at the door that before I queue up, can you tell me if you have this product in store amd she was the one who advised to call and then told me if they said we have it, that means we have it.

Very helpful and organised staff.

Great products great service, apple care plus is worth every penny if your buying a product.

Amazing experience. #todayatapple