I am putting one star, because this is the lowest level given. Otherwise I could have put 0 or -… they are extremely unprofessional. When it comes to delivery they will make you suffer. I regret buying anything from there and it was my first and last time. Never ever will be stepping inside this shop.

Counters unmanned and they make you dance between counters for click n collect. Rubbish service.

SO UNPROFESSIONAL AND SO DISAPPOINTED AND I DO NOT RECOMMEND IT AT ALL.A waste of money honestly.If I could give zero start I would have done that. I bought a crib online and they delivered it but didn’t assemble it. They told me to call a specific number so that they can come assemble the crib but no one ever picks up the calls. When they answered they gave me a booking confirmation for a day we agreed but they never showed up. I called them twice in the same day and they confirmed both times that they will be coming to assemble the crib for me but still no one showed up. I am still stuck with a crib that is no assembled and only God knows when they will come to finish there job.

Never even bother buying from mothercare anymore. They promised delivery on a day and then never showed up until I had to make a problem. On the day of delivery it took the 2 workers 4 hours to fix the baby bed because they had no idea how to put it together the ln they forgot parts in the warehouse and one baby cupboard came damaged and they asked me to wait for them until they picked it up and they never called nor came back. Their customer service is the worst as they keep promising to call back and they never do. They don’t even have a proper supervisor to call and speak to the customer. The products and treatment are nothing like what you expect from Mothercare international

Undoubtedly the worst levels of customer service ever encountered - both on line and in store. NO ONE (neither the store nor online web chat support) willing to take ANY responsibility. No one bothers to pick up the phone at the outlet. I am much better off ordering from webstore of Mothercare UK - much better pricing, better and respectable customer response and much faster service (off shore mailing included). Mothercare UAE is certainly not recommended.

Worst customer service! Ordered a high chair couple of weeks back which was to be delivered in a couple of days. However it hasn’t been delivered till now and the worst part is that none of the customer service gave clear answers. Have followed up at least 3-4 times and no one has responded till now al though promises to look into it.

Why do sales staff have to be so rude? Honestly... I want to spend money there, not the other way around. Disastrous customer service.

Items prices wrongly tagged and u only realize that when u go to the counter. Waste of time

A month and a half ago I was trying to place an order online and transaction wasn’t completed but the money was deducted from my card. I still haven’t got the money back and it’s almost impossible to get hold of customer support. The two different agents I managed to speak to couldn’t help me. Wonder if my 170 Dhs are gone forever?? Really disappointed.

Worst customer service on planet earth. The staff needs a lot of training in terms of dealing with people in the first place.

Shop baby clothes, maternity clothes, car seats and kids strollers at Mothercare - Mall of the Emirates on 2nd level near cinema.

Worst customer service👎. Not recommended at all.

Horrible experience

Customer care 👎

A store selling childrens clothes and accessories