We had a very bad experience on Yerevan flight on Tuesday September 14th 8am.1- I initially booked 2 tickets on September 13th flight, but unfortunately we didn’t get the visa as the country changed the rule out of a sudden, it used to be on arrival then they suspended the on arrival option. We just wanted to change it to next day’s flight until we get the visa, I called everyone 2 days befote the flight day, they said u can’t change it.2- However, I booked 2 tickets for me and my wife, and I have no idea how the ground staff decided to give us 2 seats far from each others, F7 and F20 which doesn’t make any sense.When we asked them why they said for the flight balance and u can change it later.When we went on board, I told the crew, they refused to let us change our seats and sit next to each others and they started to yell at me when I tried to change the seat. They said for that you have to pay extra money.3- The flight was almost empty with only 60 people on the plane, however, my wife doesn’t eat eggs and they said that’s the only option as the vegetarian option has finished!!! How come! The plan was almost empty! In conclusion, we couldn’t eat anything.4- Because the plan was empty, it was freezing cold, I asked for a blanket for my wife, she felt so cold, they said it’s not available!5- I had some work to be done and emails to be sent during the flight time, and when I booked the flight they said wifi is available on board, but unexpectedly, the crew said you can’t connect and it’s not working all flight long, because sometimes we are flying over restricted area! Sorry restricted what????! Restricted area from UAE all the way to Armenia!!!!???? WOW!6- Finally, they broke my brand new luggage!I wonder why we paid 1854 AED for such a flight!I will NEVER use Fly Dubai again in my life and I won’t recommend it for anyone!I demand compensation or I will submit an official complaint to Dubai consumer rights.

No one is answering on helpline number totally failed service even in the head office ittihad road they are asking to call to helpline for refund service

Fly Dubai airline is good. But fly Dubai head office staff is not trained how to deal with clients and taking too much time for any small process

First and last time !Very bad organization , no coordination with the floor staff , the worst experience i have ever had , they let us wait 18 hours in the airport of male after “Azura” the floor manager there cancelled our flight upon to her decision without reserving for us another seats on the next flight ! She is very bad , she shouldn’t be a manager at all ! She should’nt work anywhere even ! I never hated anyone before but this girl shouldn’t be communicating with people because she doesn’t know her job ! She couldn’t even tell us what to do ! She just cancelled our flight and we are in front of her before the flight in 4 hours ! No we weren’t late , and no issue at all ! We had too book on emirates and lose around 10,000 aed because of her ! This js only a review but we will open a case soon against her ..

I have very bad experience with this airline, the call center never answered my question, they dont even care about their customers.

People think fly dubai is cheap, but in reality it is not. They charge you extra for each and every little thing. I had to pay 60 aed, i couldnt pay online due to some issue so i had to go to their office to pay and then they charged me 30 more as service fee and i was like why? When i came to fly dubai office and i am paying to fly dubai then why extra? And if i pay by card then 3% more. Why?

Was closed before time. Was unable to resve my canceled ticket

Unusual experienced while booking the tickets. High Administration charges for Booking and Credit card swipe charges Additional.

Good service

Excellent service

Rude behaviour. Crazy staff.Once you book the ticket from fly dubai app. Then he take additional charges for confirm the ticket..

Nice

Good

Good

One payment counter and one customer who the staff were unable to deal with kept the rest waiting for almost half n hour in queue

Thank you yousuf sir

I have thought more than once before I booked with the company De Thani in Egypt. Frankly, he was treated very badly by the staff at the reception and his treatment was worse than the baggage employees. As for the hosts, they were frankly very good.

Sharashkins office, not a company, my review of the work was put aside in Tripadvisor, I just dont want to waste time writing a review here, whoever has a desire will read it there. The customer focus is simply at zero, while the ticket price does not differ much from the prices for Emirates, I used the services of this company 3 times, the first time was a very long time ago and also a negative experience, then there was an experience last year and it seemed that they had improved, but the latter again put a fat point on this miracle of the company! The only plus in it is more or less convenient for me time of arrival and departure, but everything else negates this convenience. Unfortunately, I thought that if the company belongs to such a developed state, I expected at least some kind of frugal attitude towards customers, but no, everything is like everywhere else. For myself, I realized that I would use her services only when absolutely necessary.

The issue was quickly resolved