U may get the spares but nvr was given a proper service to my vehicle here...

Best service, Very friendly staff..

As usual 5 star experience.The Al Tayer Motors Ford changed my Acc.battery free of charge by warranty.Thank for technical and delivery staff.p.s. Cofe and other drinks available for Clients.

It was fantastic visit there . I saw a different models of Mercedes, Linkon , Ford, Luxury full loaded cars .Also they have bank instalment option for low salary people .

Superb place for automobile servicing...Ford is the best in their vehicles and the customer service!

Very good customer experience. Helping and friendly staffs. The sales agent had been patient with me to provide and collect informations, requirements.. I will always recommend altayer brands for best customer experience.

Good service, with politeness and humbleness

One of the car service centres across any brand by far. Every touchpoint at the service centre oozes with customer service excellence. The staff is really trained well and understand what empathy is which is sourly missing in most after sales service centres in this region! Supun Mendoza from the Garhoud centre is a charm to work with...Well done, Al Tayer...

Fully automated, once you enter inside service center it will detect your car plate and will show in the big screen for your appointment detail with time and service advisor, it was great to talk with Mr. Aldwin,Imformarive and knowledgeably.

Good place for car service and maintenance

Good and high quality 👌

I went all the way to book F150 , seeing the fact that there was literally no one to attend and the staff also being so urgent I changed my decision from Ford back to Toyota

I have been with the same showroom since 2006 when I bought my Ford Explorer from them. Later Ford Escape, Mountaineer and Ford Eco Sport all bought from same place. Why, cause best prices n best service including that from their adjacent service center. Way to go Al Tayer Motors 👏 👏 👏

For the customer service and the promptitude, Id give them 5 stars. Most staff are knowledgeable and describe your cars issues clearly. They return your car in seemingly pristine condition. So whyd I dock three stars? Because I dont think theyre honest. My Explorer was under warranty for 5 years and they asked me to renew it for another 2 years for a whopping sum. I politely declined and that was that, although I did renew my service contract. During a routine service, they found 7 faults, none of them small, with a proposed bill of AED 8K plus. All these problems existed while the car was under warranty but none of them were flagged then. And they all magically appear when the car is out of warranty. Coincidence much? I dont think so. Theyre a run of the mill car dealer, out to swindle the next unsuspecting customer. Highly disappointed.

Best service for ford vehicles

Sir Basel is an amazing seller. Honnest and very clear information about the Cars..jaguar..mustang....all ford!

DisappointedWaiting 5 Months and still not resolved to repair a steering rack issue is not acceptable.Minor accident to my rims and Al Tayer / Ford is unable to resolve this.Purchased my brand new mustang last Feb2020From Oct 2020 till today my car is held at Al Tayer with the response that the Ford repair team is working on it with regards to Steering wheel coding .This is far too long and I am really disappointed with how this situation is being handled.I have only driven 5000Km and barely got to drive it .I have never had such situation with any other Brand.

Very nice sevice good communication

Very nice place

Great service. Although does not really live up to expectations if you own a Range Rover. No special care or treatment given to RR owner for having a luxury vehicle.

Best Service maintained , experiencing since 8years.👌

Early November 2020 - Ford ecosport 2016. Door/ latch fault covered under warranty.The service was disappointing for a few reasons. Mainly, poor communication of company protocols. Extremely disappointed that the adviser not would answer after calling 11 times. I understand the demand of the job and numerous queries, but it does not merit being ignored when you are without a car for a week. Made a complaint to the call centre after which the manager got involved. He apologised and followed up with the adviser.Parts - advisers were not sure where the parts were or how long it would take. Making it all the more confusing as to whether I qualified for a loaner/replacement car. I was told the parts were not in the GCC and would have to be ordered from the US which could take more than 14 days. So. I needed a car...Eventually after a my discussion with the manager they requested a loaner car and got it approved. I was given a rent a car that was not in the best of condition (smelled of smoke and the car steering wheel veered to the left) By this time I was just happy to have wheels!I am genuinely concerned at the lack of cars available for customers in such a large and busy branch. The car was provided courtesy of al tayer which I appreciated. I had the rental for less than 24 hours when I got a call saying the latch issue was resolved/fixed. But, I was told it would take longer.A lot of running around and second guessing is not an ideal way to treat customers who have paid good money to secure their investment in a reputable company. The reason I went with al tayer in the first place.Please sort out your communication and be more committed to genuinely understand customers needs, because being without a car is a major issue especially for young families during the pandemic.Positives - issue got fixed. The service centre is well located and the facilities are very good (waiting room area/ tea coffee refreshments are provided) good social distancing procedures, sanitizers provided. I have given this a 2 star rating because of my issues. Yours could be better.

Ask for Uday for best service!!! Must take your car!!!

The service center is very well managed. The service they provided is great.

Staff on hand immediatelyto help a customer.

Service and response is good

.nice place... good 👍

Good staffs

THIS IS HOW AL TAYER MOTORS MIGHT TREAT YOU…I have bought Ford Edge with 5 years warranty and service contract. At the first service, I have told the service adviser that when I accelerate the is Burt smell coming in the car. They have made a test drive and the adviser said it is normal because it is a new car. After that, this scenario repeated for a few times.Last service I went on APRIL 2019 again I said the same thing and they said there is a huge problem many things has to change and the warranty doesn’t cover this matter. After arguing for many days and keeping my car at service for many days they agree it is covered by warranty. They told me to take the car for 10-15 days parts will arrive and they will solve the problem. ((((NOW IT HAS BEEN MORE THAN 4 MONTHS I AM WAITING FOR THE PARTS!!!)))) Now I understood why they are saying parts did not arrive yet. Because my contract is finishing in 1 month…

Super friendly staff great service was very pleased with the overall service. Good job guys!

Amazing as Ever.. Great service

Not had good experiences. Broken part from new car took over 20 months to replace. Tools from services left in the car several times. Keep giving the car back only 1/2 serviced. Needing to return. Promise lifts on drop off, then not providing them. Never have loan car available when promised. I really dont expect a lot... but they manage to make the experience of owning a new car a pain.

Despite the fact that i wrote an email explaining everything to them , a representative called me and told me only sorry...! so still i did not get any analytical explanation of the charges Or a proper breakdown charges, and in the end the scratch my car and they told me that they going to polish it when i will take it back for some pending maintanance. Really any manager paying attention to this......?

Wow,They have renovated whole area, now it looks more customer friendly, Al tayer motors always offer professional service to customers

I have been calling for 2 days to get a schedule for car service, but ive never been connected to any customer service representative. This happened for many times. I had to call and try many days before i get connected. I hope you can resolve this. Thanks

Great place for all your ford cars, maintenance and spare parts. Great customer service

Excellent customer service..

Excellent service

Best Service but not job security for Employees,

Friendly staff and good range of service and parts

Great gor service

Easy, Clean, customer hospitality is high and saff are very cooperative

Very nice service and well maintained place. The customer service is very nice and the staff is very polite and good and also has the agency of one of the best car company FORD.

Great service, clean facility, professional and helpful staff.

Ive been coming to this service center ever since I got my second hand ford and land rover vehicles about 2 years ago. The service center staff are very competent and usually rectify any complaints I have with my cars in a reasonable amount of time. Parts are also sold at the service center. Access to the showroom and service center is really easy since its located right next to GGICO metro station. Careem taxis were also easily available in the area surrounding Al Tayer Motors.

Good service, you can deliver and pick up around the clock.

Yaa its good to reciving mee.and what a showroom is this ....superbbb

Good place if you buy you on car

Al Tayer motors HO, a good place to work

Try find better service for your car. 3 times per one month I bring my car there under warranty ( second time after that service I bring it on tow there). All the time need fight with tham bcozz they dont want listen u.

Have been taking my cars to al Tayer Range Rover repair for almost 7 years now and have to say they are very helpful , staff are knowledgeable about what they do and the showrooms is one of the nice ones too !Over all very nice place to Take your car to!

Very good

Really Bad costomer service, called 5xs and no one was available to answer the query.

One of the best Automobile Agencies in Dubai!

When your waranty expire they will inform you that spare parts should be replaced

Went to get some parts and it was easy and helpful, apart from one time where i had to stand around to make a payment as the cashier was on his break( I understand)

They never pick up the phone !!! 👎

Amazing first of its kind Performance Vehicle showroom in the Middle East right here at Garhoud

New offer for German Vahicle

Treat Indian customers better.

The service is very very slow my car there from 1 month until now they dont know what to do 👎👎👎

So far had a great experience with staffs and the quality of services provided, whether it is a scheduled service or any unplanned repair.

Talk to Mohammed al Saaqqah. :) Great salesman.

A great showroom to get your new Ford or Jaguar.

Great service and waiting conditions.

Excellent service

Good showroom and helpful staff

Great place to find cars, not bugging but helpful customer service.

Garhoud Branch - Bad Experience From Call Center .... 3 People Calling From Call Center Of Al Tayers Group And Saying Calling From Labour Department - Fired Such Calamities From Company Who Will Ruin The Companys Name - And I Will Not Mind Sharing There Names.MUJHEEDPOOJA (RAMILA)TINAAnd when i called them by asking Managers Number they like we will not give .... what a professionalism of the staff. Please FIRED such staff

Great Place

Good service good atmosphere, well performing management.

Al Tayer Motors Al Garhoud is a big showroom with proper display of various cars from Jaguar, Range Rover, Lincoln and Ford

Quality of service . With actual recommendation

One of the best places for Ford service in UAE

Nice place to service your car 🚗 and keep it running.

Great customer service

One of the best luxury car dealer in the UAE. Professional Service with high standards

On time and on schedule

Perfect cono any and perfect staff

The new Range Rover Velar is amazing

Shahnavas and Karm are the best for Range Rover service

Very good service, and I always recommend it to my friends

Very good place

Showroom having lot of choices and affordable cars

They did a great job with my car services .My car is now as good as new.However they are expensive but its value for money

Empty showroom, hardly any customer

It is best service center in the region.

Awesome whether youre buying a car or taking in for service

Good Customer Service

Me daddy here work

Very fast service. Everything on time

Bought car from here. Service is good

Bought my Mustang from here! Big showroom, not very happy with the service!

Very good service, clean and organized place

Best automotive service center I came across

Al Tayer group Head Office

Nice service and parts section

Great service and customer care

Best service!

Great showroom for brand FORD