I just had my hair highlighted and cut by Natalie and I couldn’t be happier with the result. She was extremely helpful and team seemed lovely! I also had a manicure and pedicure which was relaxing, I would definitely come back.

I have been coming here since 2008 and I always enjoy the cut and service at a good price. There is valet parking available at the Ritz Carlton hotel that you are able to redeem at the salon.

I was recommended Stuart by another friend. I’m normally a bit nervous about changing hairdresser, however, he did a consultation with me and I was pleased with the results! Thankyou for the friendly and professional service!

I have long hair and wanted a hair cut. I am so happy with the result as well as the process. Please ask for Stuart, he listened really well to what I wanted, took his time and he gave me exactly what I wanted. He truly is the best and worked wonders!

This is my new favourite salon in Dubai!!!I had 4 appointments during my 2 month stay and will gladly come back every time Im in Dubai.My stylist was Rachel and she did an amazing job.I have very thin hair and she highlighted it excellently with Olaplex so there was no damage at all.Rachel is a truly great expert of her work :)All of the team is extremely professional, everything works fluent and your have an amazing customer experience being at the salon.The head massage you get every time has to be mentioned extra - its awesome.Thank you very much! Hope to see you very soon :)

Awesome experience. Very welcoming place. Adam was excellent. Listened super well to understand what I was looking for. Provided great advice and the results is stunning. Excellent skills. Absolutely recommend.

We love Pastels. Natalie is a whiz with my colour. My daughter had a cut with Adam and 3 months later it still looked fabulous. We do nails, wax and threading at same time. Cannot recommend highly enough.

Stewart is a great mens stylist. Listens to what I want but also makes very helpful suggestions. He is always very friendly and professional. I wouldnt have my hair cut by anyone else now he has started cutting/styling my hair.

Ive been going to Natalie for nine months now for highlights & toner - sun kissed look. Natalie is amazing, she does my hair beautifully without any color damage. She is a true professional when it comes to healthy looking shiny hair. She is always kind and caring to me and all her clients. She really enjoys what she does, if you visit Natalie - you are in good hands. All staff at Pastels are hard working, salon is always busy- good quality and service. Thank you everyone at Pastels.

Cannot recommend Rachel at this salon highly enough! I had my hair coloured by Rachel here back in February. I had a full head of highlights, olaplex and a cut. Rachels work is exceptional - the colour she did (icey blonde) was incredible and she managed to get the exact tone I wanted while maintaining the health of my hair completely. The cut she did was was also fantastic - months later I am still getting compliments on both the cut and colour. Will be visiting again!

Fantastic hair works today (highlights, hair cut, styling) - thank you Stewart! Always pleasurable experience visiting Pastels Ritz, great service, friendly stuff, great atmosphere and top results for money.

Today, I had a fabulous experience at Pastels salon with Adam.Since past 8 years, I was colouring my hair dark brown, almost black but decided to go for a change.Adam understood perfectly what I want, adviced me what to do and explained me the whole process.After 4 hours, new colour, new hair cut and myself walking like a gazelle 😄, feeling beautiful!My husband’s reaction was priceless, too. Instantly, he loves me more😄 and complimented me.Thank you Adam🙏Thank you all, at Pastel salon🌷🌷🌷💕

Stuart is an amazing stylist! Love my new short haircut. Sexy and modern.

This salon cares too much for reputation and not about what the client wants. I called ahead and discussed what I wanted and got childcare and when I arrived the stylist was too scared to do what I asked. I respect the “training” and education but give me a break.

Natalie is such a pro in her work! My hair looks so natural and the color is so perfect :) beyond happy with her work. She also shared with a lot of tips and tricks to make my curly hair look beautiful! Just perfect :))

Natalie was absolutely a professional. She did an excellent job with my hair. Will definitely recommend it to others in the future.

Adam highlighted my hair and corrected brassiness. Great job 👏

I’ve been getting my hair coloured, treated, cut and styled by Charlotte for well over a year now and I could not recommend her and the salon enough. I don’t trust many people touching my blonde hair but I know I am always in safe hands and the results always come out perfect, and exactly how I picture in my head. I have struggled with the condition of my hair for years and it’s never grew past my shoulder until Charlotte worked her magic through treatments and advice, my hair is finally is fantastic condition and I’m finally seeing growth past my shoulders. I always feel welcome in the salon by the friendly staff and I always look forward to my visits,

Amaaazing salonLoved the Ritz Branch 😍 even if its far away 😁

If youre looking to get the best hair cut and your beard done, this is definitely the place to go. Whenever I have important functions to attend this is my go to salon and they never disappoint.

First time mum and I went for mani pediExcellent job from the four ladiesMeticulous and patientOn monday and Tuesday you get 15% offThe salon in itself is very nice one of the rare with real windowsThe only room for improvement is the sitting which arent too comfy, there is no neck holder so you cant really lay back and relax while you have your nails donePlus extra cleaning on the seatsI will go again

Pastels salon is the place I go to for grooming. I usually find it uncomfortable to go outside for grooming but a friend recommended Pastel to me and I always go there now. Would highly recommend this Salon.

Great treatment and lovely staff. Kerastase is my preferred hair brand.. They have everything. Great choice.

Ive been getting my hair and nails done from this salon for quite a while now and I cant see myself going anywhere else anymore.They are definitely the best salon in Dubai in my opinion.

Best salon experience Ive had in my three years in Dubai. Natalie has done magic to the color of my hair and transformed it from a yellow orange mess to blended locks that match my skin tone. Hair styling is her art and she sure knows exactly what shes doing with it. I will be booking again this week!

I have been going to Pastels for the last 12 years, I love the salon, the staff and the consistency of their wonderful service. Natalie is an amazing stylist, I trust her opinion and I always leave the salon with a big smile on my face! Great job to all the staff for maintaining really high service standards throughout the years.

I never cease to be amazed at how good my hair looks each time I go to Pastels. Natalie is wonderfully creative and has guided me on what to do with my hair taking it from the boring dull cut to something I never stop getting compliments about.The atmosphere is amazing and the wider team are always courteous and super friendly.

I have been going to Pastels for over 10 years. My stylist is the best stylist in the region, (if not the world!😜) but all the stylists are fantastic. The salon is lovely and all staff are very professional. What I really appreciate is the knowledge and honesty about what would be the most beneficial to my hair. I highly recommend this salon.

Great salon friendly staff from reception to all the therapists and assistants. Getting your hair washed is a really lovely experience too. Karl is amazing with hair, colouring, highlighting and cutting and styling. He really is the best.

There are hair stylists, and theres Natalie Kasses…I absolutely love her and I’m so lucky to have found her!!! It took me many years to find the right person and salon to trust with my hair!!! I absolutely trust her with my curls and love every time I get it cut by her!!! I always get so many compliments on my haircut and color and she is the best to chat with while getting my hair done! Love Pastels Salon and all the beautiful people working there!!!

Jen at Pastels did an amazing job for my wedding hair and makeup. She listened carefully to what I wanted, and made it come to life beautifully. It lasted for more than 12 hours, and could have gone on longer. Everything was a breeze to remove because she is so skilled and careful about the products she uses. Loved Jen and will definitely call her next time I have a special occasion.

Lovely and professional staff!

I had the most fabulous experience at Pastels Salon. Natalie coloured, cut and styled my hair and the result was brilliant. My hair looks healthy and the colour is very flattering to my skin tone.I also had a mani/pedi there, whilst I waited for my hair colour to process. The girls did an amazing job.I left the salon very happy with the overall service, the standard of service and professionalism was very high. I would absolutely recommend Natalie as a stylist, she has vast experience and is extremely confident in her craft. I felt like I was in very capable hands.

Amazing salon! Coming here 4 years already and will never change! Comfortable sinks which is very important for me, amazing massage while they washing your hair, only for this I’m ready to come here all the time!))) Super nice reception ladies and my favorite hairdresser Sasha, highly recommend!

Went from 14”inches to really short hair! Absolutely loved the experience! Angelica did the best haircut! She took her time to perfect the cut! With really thick hair like mine she made it so perfect!

So happy to have found this salon. Jordan understood exactly what I needed and Im delighted with the results. All staff were friendly and professional. I will definitely come back.

I always have a fantastic experience when I go to Pastels. Natalie is an amazing hairdresser. She is the best colourist in the UAE. I always recommend Natalie to friends and colleagues.

One of the best spots to get a good hair fix - friendly staff, stellar stylists & a great cup of french pressed coffee while getting my hair done!

Natalie is great extremely knowledgeable, nows exactly what will suit you. I feel totally safe in her hands.

Looking for a good hairdresser? Go to this place. Nice ambiance, all the staff is professional and friendly. Everybody has smile on their face. The service was top notch. I will highly recommend this place to my family and friends who will visit dubai.

My go to salon in Dubai. If you are searching for that one salon to go to with no substitutions, this is the one for you.Cant imagine myself going anywhere else anymore.

Amazing salon. I have been coming here for few years now and absolutely love it. My stylist is Vesna, she’s great. I highly recommend her!

If you need beautician this is your best stop

I just love this place! The results are phenomenal. The people there are very customer oriented and you feel they really enjoy working there. ❤️

Get all my waxing done here. Staff provides excellent service, is very friendly and Pratima is just the loveliest and extremely competent! Highly recommend.

I have very happily been going to Pastels at the Ritz Carlton for at least five years now and wouldn’t dream of going anywhere else. Natalie has done my hair beautifully and Pratima has taken very good care of my other beauty necessities.

I have made the mistake of using other salons... Julian and the tram at Pastels rescued my hair. I feel amazing and am so grateful for their advice and excellent colour and styling. I must mention the hair wash... by far the best part of the experience. To be able to lie flat comfortably and have all the tension massaged away is just the begining of a 5 star experience.

I went yesterday to cut and color my hair and it was the best experience ever. Vesna is amazing girl and I am very happy with the results. I highly recommend them!

Its an even more amazing experience in the newly renovated Ritz branch. Julian & George are superb. My 15 year old son now is a second generation Pastels client.. Says it all 😊!!

Excellent experience. Fell asleep during the head massage and hair wash, received a french press coffee, and laughed with Jordan as he made me presentable again after spending too much time in Saudi.

I want to say a big thank you to Natalie and her team at pastels. I had a different hairdresser on a different salon who was supposed to give me balayage and he dyed my blond her in black. I was in shock as he also completely mistreated me and Im pregnant, which didnt mean anything to him at all. I messaged Natalie crying and she arranged time to see me and did an amazing job bringing my hair back to life. She did something which I thought to be impossible that is lightening my hair dyed in black and in such a good tone! She was also very caring about the quality she would leave my hair in.... her helpers were brilliant!!!Thank you thank you Natalie!! Xx

Amazing customer service. Hair stylist Julian did my hair cut and Kerastraight treatment. Most recommended. He did the job with full dedication,great chat amazing results. He is so professional and expert. Will give you the right advice according to the hair type. Very vigilant and perfectionist. Even before my actual appointment asked me to send my hair pic on watsapp to prepare in advance. My husband and I absolutely loved my hair do :)

I colores my hair twice at the salon. First was last year. It was nothing impressive and expensive. I decided to give the salon another chance with another stylist. When first I did it, on the same day it was nice then my hair turned white. I went to tone the color down but it become dark brown and never got the color I want. I went to Spain who tried to fix my hair and I paid 40 euro while I paid 900 aed. I feel the salon is overpriced for nothing. I dont know if its the case with all the stylists there as my friend who recommended the place love her stylist but I never tried to do my hair with him. Make sure you try with someone that was recommend by someone else

Great salon. Professional and efficient with great attention to detail and personal preference. Look forward to going there again.

Too expensive

Had Julian as my hair stylist and to be honest he is really good with Curly Hair and is very friendly, its always hard to find someone who knows how to cut curly hair and style it and im thankful i met Julian, defiantly all my next appointments will be at Pastel with Julian, I highly reccomend him!

Awesome Ritz never disappointsPastels took children and my man he had tea in the cafe

Good service

The service and quality at Pastels is always impeccable. From the ease of booking to the stylists knowing exactly what suits me best.kevin

I’ve been going to Vesna at Pastels at Ritz Carlton JBR since 2012 and wouldn’t consider going to anyone else! Vesna as a hair expert and wonderful person, supporting all my hair colour and style changes over the years; all the warm and welcoming staff and the ambiance of the salon makes each visit a real pleasure and always leaves me walking away with a big smile. And I especially love their hair wash stations, they’re the comfiest in the world- especially with the accompanying head massage!! Truly a wonderful experience on every visit. Highly recommended :)

This salon is highly over-rated. The senior colorist and manager colored and cut my hair-not impressed. The cut was meh and the highlights lacked any real technique. For a $1000 USD day at the salon I expected a lot more.

Hands down the best place in town for men’s grooming!

Top class facilities , with highly competent stylists a great service experience.

I’ve been visiting this salon for over 10 years, and it’s fantastic! Consistently professional, friendly service - I wouldn’t go anywhere else!

You probably all know how difficult to find hairdresser that will understand what you want and who will find the style and hair colour that satisfy you. About a year ago I have found for myself Pastels Salon at Ritz Carlton. I was doing research and I was trying to find stylist with European background who is adventures as myself and happy to experiment with my hair! Sasha and Vesna two brilliant professionals who helped me. Now, it’s more than a year gone from my first time meeting Sasha and Vesna, they helped me to find different styles for my hair and we have experimented with crazy colours for my hair from very blond to pink and to metallic purple. I am extremely happy with results every time.I would recomend Pastels Salon at Ritz Carlton on JBR to people who is looking for quality, attention to details, personal approach and friendship.

Best Salon in dubai. Highly recommend this place.

I visited your salon for a blow dry yesterday and i was so disappointed and i do not think i will ever come back or recommend anyone to go back, these are my reasons:1_ my hair was done by someone not senior and it was not done properly2_ the staff thought i was a tourist and over charged me for the service, i paid 315 for a wavy blow dry and i have enevr paid this much in any salon and definitely not by a junior hair dresser.I was gonna make this salon my go to salon since it is close to home but now i will never ever go there again and i will tell everyone i know how they technically double charged me thinking i was a tourist. As if its ok to overcharge tourists anyway. Yesterday was my birthday and i wanted to leave the salon happy and instead i left it angry and feeling mugged!

Worst salon in UAE, colored my hair twice there got charged over 2000 dirhams both times!!!And WORST color ever; my hair got so damaged!!!

Pratima is the best at waxing.

Only walked past, did not go in

Good

One of the best in Dubai

Good

My favourite salon in Dubai, have been a client since 2008 and keep on going because not only is the staff friendly and welcoming but they are all sooo good at what they do. Special mentions to Prathima(waxing), Jen, and of course the hair magician Karl ..

Looking forward to visiting Hanna in this salon for my Gel nails, she is the best.

I dyed my hair and did a manicure and pedicure, their job was professional and clean even the employees are very nice ♥ (there is a separate section for me prefer privacy)

Great Pedicure and Manicure. Friendly and friendly staff. Also well-attended Hair Salon.

Super nice English staff ... great haircut Thank you