This company is the worst service ever i have seen zero qualityThey aredoing every thing wrongStarting from appointment to customer supportFrom the day one they are are sure that no one able to change them because you are forced to connect with them because the building have a contract with them . Finally every month they were asking me for bill payment , and i was paying regulary , then i found one time the bill has exceded 230 Aed , when i asked they said because this was 3-4 month consumption and we were predcting you consumptiob last 4 month , but when we checked the meter we give you the right meter readingEven they dont care to be polite with customersI hope Damac change them

I really appreciate the Team of Al Fanar gas for which they approached an unexpected breakdown of the gas pipeline and resolved the issue with in very much stipulated time.Thanks to Mr.Gamal and Mr.Ahmed for their positive approach and giving the confidence to customer.Very good gesture and politeness with the customer.Once again a special thanks to Mr.Gamal for his continuous efforts for customer satisfaction., really appreciate his hardwork.

The most non-customer centric company on earth. The worst I have ever come across. You have to call them and be on hold for longer than 10 mins. only to tell them that their technician couldnt come. Then you have to re-book an appointment which will be 2-3 days later because they are full in booking, they will confirm the technician will come between 09:30 till 5:00pm but, again the technician never showed up. They will always tell you they had an emergency and the technician is attending to emergency you have to continue to follow-up with them but, there is no SLA. It seems you are working for them so you have to work according to their wishes and fancies.

Went there to collect my home gas connection deposit back. Good service, helpfull staff.

Poor customer service who always ask for money. They replaced battery of gas meter for 30 AED and after 3 months the battery died I had to pay again because they give this most expensive A4 battery that will runout every 3 months.Last time battery was 3.7v now it’s 3.6vGood way to earn more

Good work. Happy. 👍

RETURN MY DEPOSIT MONEY BACK IMMEDIATELY, MY CONTRACT LGP-10767! ITS BEEN MORE THAN 45 DAYS NOW AND YOU KEEP LYING TO ME! YOUR CUSTOMER SERVICE PERSON SANDAY KEEPS IGNORING MY CALLS AND EMAILS!PLEASE HIRE MORE PROFESSIONAL PEOPLE, SAME WITH MAIN OFFICE LANDLINES, THEY DONT UNDERSTAND ENGLISH AT ALL, NEED TO REPEAT SEVERAL TIMES TO EXPLAIN ONE SMALL MATTER.LEARN THE BUSINESS FROM ROYAL GAS!WORST EXPERIENCE EVER IN DUBAI FOR THE LAST 6 YEARS OF MY LIVING!

No 1 and best companay of gas network installing

So far so good, quick efficient service. Online portal easy to navigate and support chat is very helpful- Most definitely the easiest gas company i have dealt with in Dubai

It makes me feel dizzy, whenever I pass by the meter. I dont have complains about the service, even though I noticed that my bills got higher by 35% past few months.

I have sent 5 emails over 3 months asking the company to remove me from the database as i am no longer living in the apartment.you have replied to me and acknowledged, but you did not remove me from the databasei am still receiving your emails and reminders, despite giving you the owners email.Called the hotline but no answerfinally the online chat agent helped to check internally. Hopefully I will not get harassed again.

Worst feeling, they are not paying supplier payment. There is no one will response and attention.

THERE ARE ALWAYS PROBLEMS OR ERRORS IN BILL REPORTING AND FACES HURDLES IN SOLVING THE ISSUES THEY NEED TO RECTIFY THIS TO THE EARLIEST

Al Fanar alfaie stors

Good servicesPerfect maintenance

I was their customer for 7 years then I moved out to other location now I have requested them redund since November but they are delaying every time I call them they say within this week we will refund every time they ask me same questions for documents which I already submitted in November only they are making lame excuses.....

Very good co & staff

Both ysabelle and zeni were helpful and fast. GReat job!

They have increased there billing recently without any notification to customer earlier use to charge 50 for 3 months and now charging every 2 months. Also very impolite staff and lot of error in billing by billing you the paid amount again.

A pleasent experience.

The best gas service provider

Excellent customer support through online chat.

Wrong Billing - shockingly high. No response to emails, calls. A complaint reference# is provided initially and no reply to subsequent queries. No system or process in billing and closing a connection. Yet to experience the closure and refund of deposit.

Horrible company, they don’t have system. I am waiting to refund my security deposit for the last 19 days and the customer care is telling me it will take 7 to 14 days. I explain to her hundred times that I exceed this period, easily she can check the emails !!! In addition to this, After I get my final bill from 19 days and service already disconnected I receive a bill today someone from the company just knocked my door with the bill. Unbelievable company!!! There’s no even a manager to communicate with, always that lady which consider that she is working with different company as she always says “ I send it to the account. Tomorrow I will check” but unfortunately tomorrow never comes. It’s a Customer non-care not Customer care.

Great place

I wonder if they are overseen by any regulatory authority, price increased without notice, meter readings not taken on regular basis!

Had to wait for an hour to refund my money.They do not have bank transfer service.I had to wait for 2 hours in the bank to encash my cheque because the bank they deal with has only once branch in tge whole city, one branch!!! Service needs alot of improvements, i recommend you pay a visit to Royal development for Gas works and have an idea how elite service is!

Good Company for gas distribution

Never returned the deposit, no replies to emails, when you call they will tell you it is processing, for now more than six months

Super service

YOU MUST IMPROVE YOUR PAYMENT SERVERS. EVERY TIME THERE IS AN ISSUE WITH LOGIN PASSWORD. WHEN USING SAME PASSWORD (USED PREVIOUS MONTH) NEXT MONTH IT SHOWS INVALID PASSWORD. HOW CAN WE PAY ON TIME

Well its not a tourist destination and its a business office and they provide good service of gas installation on various types of construction projects.

Efficient and detailed service

This company is very good.

They charge too much and increase the service charge without any notification. Worst customer support.

They increased their price for no good reason, it should review by official entities by GOV

Worst company ever in UAE.. no response at all.

Good and cooperative people

Very bad customer service company,and its very seldom that they check the meter reading resulting to inaccurate billing...paying online is also a hassle

Worst Gas provider ever

Good Company

Good

Good

Employees do not know how to answer over the phone, which leaves the customer to wait. In the end, the employee sees, I do not know what the problem is

Superb professional and friendly staff coordination

Good