I was on a quest to find a charger for my old Fujifilm camera. Not only did I find what I was looking for but received professional customer service from Fasil who works in electronics section of Grand Store Abu Dhabi mall. He was very attentive, offered different options, insured that the product he offered was suitable, and even rebooted (!) the camera battery because it was a bit old and wasn’t working properly. Genuine, attentive and professional! Well done grand store for having such an employee!

Grandstores Abu Dhabi mall is an extremely well designed store, it offers fair prices and many offers on high quality branded items.The staff is too polite and helpful in every department.

Over priced products and unprofessional and not friendly manager.Before I was a regular customer. Now NEVER will go to this store again. I’m feeling fool to buy a EDT perfume for almost 400 dirham which actual price is 100. I checked online stores and the same perfume in other shops and it’s not more than 100 dirham for EDP not even EDT as I bought there. I called the store next day and asked if I can return my perfume if I didn’t open it. They said only exchange. I came there after 12 days and talked to the manager. He was not in the mood (as always! ) and with his eyes rolled he showed me small board where it says that exchanging or returning is possible within 10 days only. His attitude was really rude that time. I was in that shop often and had never seen that board before because it’s facing other side and never no one informed me about it even when I called with that problem. Actions of that manager was very unprofessional as he even didn’t ask me anything about the issue that I had. Never never never will go there again and will not recommend

Nice location with best customer service

Good selection of electronics also for professionals.

GrandStores Abudhabi Mall

Not recommended at all.- Purchased a Fujifilm camera and an additional lens here unfortunately as they are the authorized distributors in U.A.E. Fujifilm camera options aren’t much around most shops here.- The staff completely ignored us when we entered the shop. After few minutes once one of the staff (there were no customers in the shop at that time) managed to do eye contact we got to asking questions about the Fujifilm camera options they had.- The staff there are completely rude and don’t seem to care about customer service. It’s more of “Purchase it if you want it or you can leave the shop, we DON’T CARE!” attitude.- The purchase was for a a over a few thousand dollars and we were frustrated to purchase this from Grand stores as we had no other alternative in Dubai.- They threw in a ridiculous 16gb memory card where competition throw in 128gb memory cards as giveaways when you purchase a DSLR or mirrorless camera and lenses worth over a thousand dollars. Mind you, the question is not about freebies, these cards barely cost 30-50 dollars. The staff here just have a don’t give a damn attitude. Plus they refuse to be nice or even give you a smile. The staff literally refused to throw in a camera bag worth less than 30 dollars for the amount that was being spent in their store. Absolutely ridiculous!!!- While paying for the camera and lens after the whole ordeal the staff at billing literally demanded me to come over his side to enter my email address for the receipt instead of being polite and asking.All in all a five star horrible experience.The other reviews for these stores online also are quiet negative and reflect their pathetic customer service attitude.Hopefully will not be buying any further equipment from them and do rest of our camera purchases in North America or Europe.

Very rude manager my worst experience👎🏻👎🏻👎🏻

Good shopping experience.

Best store i bought my fujifilm x a5 from here

Grand Stores is a leading distributor and retailer in products from the technology, luggage, beauty and home sectors since its establishment in 1981 in the UAE. The wide variety of world-class products offered include Imaging & Information Technology, Consumer Electronics, Medical Systems, Perfumes, Cosmetics, Skincare, Luggage, Linen, Dinnerware and Gifts.Infused with a blend of expertise garnered over three decades in its varied product segments, Grand Stores has partnered with eminent brands including Nikon, Fujifilm, Lexar, Epson, Samsonite, American Tourister, Chanel, Givenchy, Nina Ricci, Paco Rabanne, Azzaro, Thomaston and many more. Grand Stores continues to deliver on its enduring strength as a renowned distributor in the region through its consistent supply chains, expansive warehousing capabilities, streamlined logistic capacities, state-of-the-art service centers and highly skilled staff.

Limited collection but ok

The operating lady referred me to the camera section but they never picked the phone

Change your descriptiomn

This branch has closed, they moved to AlKhalidyah

Nice price

A group of attentive employees. They have the ability to help. I mention them Fazal, Ali and Paul