If only I can rate zero (0) or a negative I will surely do with all the stress that they are giving their tenants. I wonder why it is so easy for them to take peoples hard earned money and so hard to provide at least good and proper quality of service. Weve been paying now for a unit that even a rat cannot swallow to stay in. Complaints after complaints, emails after emails but no one bother to take actions. The office asked only for 10 days after the contract has been signed but then thank God that until now nothing has been changed just to make the place suitable to live in. 10 days then 11 days then 3 days to finish the maintenance and turn over the house such a very unprofessional and a mouth full of lies.Kindly refer to the attached pictures if this is what CLEARED and READY TO OCCUPY UNiT means to your office.I Hope that ADCP will take their actions as this is VERY UNACCEPTABLE.

Worst customer care. They are polite but dont do any actual work, just empty words. 6 weeks just trying to renew a contract.

Well organized office setup and customer care center is guiding us properly to our requirement.

It is not fair if I gave them one star, because it is too much. Was a big mistake I rented an apartment from ADCP. Their maintenance is the worst. Imagine your AC in a new apartment wont work; you call them then they put your request as emergency and then you will get an SMS thank you for your ...... estimated time is 11 days How can one lives 11 days without AC. Today is my 7th days waiting for someone to call me. Of course I have called many times, but every time I get empty promises. Lights are missing, no hot heater (it is a new apartment, so dont assume it is one of the cheap places). They are just good in sending email notification about their useless portal. What a mess!!

I am new tenant after signing the contract they said painting and maintenance will be done with in 5 to 7 working days its more than days no one is responding very poor management worthless , I done a blender mistake .

ADCP is only bothered with leasing out properties and simply doesnt care about the Maintenance part.They rely on cheap and substandard repairs/ maintenence as its cost effective for them.Plus its the monopoly that dictates this mind set. Most of 20+ years old buildings in Abu Dhabi have a lot more issues concealed within them besides the coloured glazing...that at least gets a touch of cleaning twice a year

We had few issues in the apartment we weren’t happy at all we wanted to move out. Sama from complain office in ADCP she was so nice so helpful she listened to us carefully and she reported all our issues. We were happy from the outcome.

Good experience. The only negative is the ADCP and their mantainence is separate. So they have no idea about a lot of things related to charges that could incur.But overall very nice serve and good staff.

Service made bit faster compared to the last times. Improvements on value proposition is noticed.

ADCP used to be very efficient (you asked for an appointment or you just called, and your requests were treated quickly). Now, ADCP could qualify as an energy vampire. I feel that theyve rebuilt their operation in the aftermath of the pandemic with the purpose of draining the life out of customers. Best to avoid visiting their offices in the morning at risk of feeling dead inside for the rest of the day. REALLY KAFKAESQUE.Lets note however that some of the staff (especially Emirati women) really try to be helpful. My sincere thanks to them.

I booked 1BHK flat on 23rd FEB 2021, and I was inform that after registration, I can raise request to maintenance for room services and the maintenance team will do it immediately.The flat was not at all in good condition and require lot of maintenance starting from entire flat room painting, old fridge and washing machine, toilet and kitchen ceiling change, broken toilet mirror, hall door wood repair and painting, broken electric panel, keys missing, sink stopper missing,toilet seating and cover missing and so on.Today is 06 March 2021, they did only the coloring part and rest all other things are still pending.Room water connection is cut off, which I just came to know today only, for cleaning the room. I checked with ADCC, they informed that there is pending outstanding bill of amount AED 5818.12k from ADCP side. The ADCP customer care informed me to pay the bill and they will reimburse me which I am not sure they will pay me or not.I dont know to whom I shall contact.Now I am mentally suffering a lot with the problems I am facing from this ADCP guys. There is lot of other stuff which I havent mentioned here. But in a nut shell, I will request you all please dont buy any kind of property from ADCP.They are just making people fools with their un professional customer care and support care.I really think that what happened to me should not happened to others. I wish I could cancel my contract but I cant do it, due to huge investment I have done in this property and if I cancel the contract, then I have to pay 2to3 months rent as cancellation charges, which is not affordable for me.Rest all is your choice. I wish best of luck to you and myself for dealing with this kind of worst management. Still holding my patience tightly but dont know when this going to end.I am sending emails on daily basis to customer support but no t getting any appropriate respond . I am calling on customer care number but they are just pushing things on tomorrow by giving any others excuses.ThanksSwapnil Rajane

Worst customer service, FAB properties is much better. Even after putting up multiple complaints there is no resolution. Even people from complaint department are useless.

I vacated the apartment and maintenance clearance was done and the maintenance team advised me to go to ADCP office to collect the deposit cheque. When I went to ADCP office to collect the cheque , they said they did not receive any emails from maintenance company and told me once the confirmation is received they will transfer to my account. I went there for the second/third times and I received the same response ( No response from maintenance team so we can help). It is like they are not taking any responsibility to give the cheque and blaming maintenance company saying they did not send the confirmation mail. it has been continued for 1.5 years and no deposit received. So whoever is renting under ADCP just forgot about the deposit......... ! This is Sharjah branch.. and Dubai Deira branch was good before the pandemic.

Worst ever I tried to contact with someone that could help me to leasing a shop but nobody care or pick the phone.No doubt why the majority of their places are empty. Definitely I am not recommended them

Proper customer service is almost nonexistent. You have to constantly come and follow up. No one ever calls you to arrange for any clearance checks. You as the tenant has to come and ask for everything. Don’t ever trust that they will call, even when they say they will, they won’t. Once you come to the office it’s waiting to be served, waiting for an answer, waiting for someone to actually do something to solve the problem. Let’s not even begin with maintenance, you can call everyday and still no one will show up. Now when vacating they want to know why maintenance is never done.The Q-matic system is not accurate at all, you will get a ticket that shows 0mins waiting time and you will end up waiting more than an 1 just to be seen. Some serious upgrades and service improvements need to happen. I would have given negative stars but unfortunately that isn’t available.

I have been here multiple times. The Staff seems to be good but are not too fast. We have to wait for a long time. Also for each and everything you have to go directly. You can do many of the things online. And an advise is to go around 7.45-8.00 am and you can save the day.

Customer Services need more enhancing and more development

I went for a financial information and I got it without any problems.

Yes Good experience all peipke comromis NFL ce Job

The only thing they care about - its to get your money and to move you in to your new apartment, after that they disappear and leave you one to one with all problems and issues that you might have. And its useless to write or call, they simply dont care, they will ignore all your calls and emails.The only thing they dont ignore its reminders about your cheques.

Manager support is excellent in Abu Dhabi office 👍

Nice experiance

Its most economical and organised company for one stop renting solution.They have a large scope of improvement though.

The service not good and the staff not helpful for customer

Do yourself a favor and stay away from this company.The worst service, the worst maintenance, totally corrupted system, manipulation everywhere....

Good. Easy of access, available of parking.

Due to the pandemic situation, i had to go for early termination of my contract and I paid the termination charges along with other charges levied on me. The payment of the last cheque was due on July 21st but due to early termination, the final settlement was done on July 2nd. I received my final settlement receipt on July 10th and they said that my security payment would be refunded back in my account in 2 working days and the last cheque has been withdrawn and would be returned back to me within 15 days by courier. However, even after 14 days no refund has been initiated and on 21st, they went ahead and presented the cheque for payment which in turn was bounced due to insufficient funds. Now, fine has been imposed on me from ADCP as well as the bank for cheque bounce and ADCP just wouldnt accept their mistake. I have been going back and forth to the office for waiver of the charges on account of contract termination but all they say is they will issue the apology letter which God knows when they will. In the meantime Bank says that they cant help in this case since the cheque was already in possession of ADCP and they cannot waive the charges from their end .So much the customers have to go through because of their carelessness

Best Commercial Bank in AbuDhabi

Very very Poor Customer Services. No proper explanation / No courtesy to customers or tenants. The Customer service agents are look like they are the Landlords and being very rude. Just ignoring the Customers for some lame reasons and just giving some one word answer to the Customers and saying rules and policies. Very much frustrated to book a tenancy contract.

Very good staff very good service

Hopelessly slow service.Takes hours of long queues to reach the counter and then another hour to sort out things at the counter.Vacate Counter staff is short in numbers (only 3 counters are open out of 12+). Only one trained staff is attending the customers and other two are trainees who have to seek help from trained staff for every customer they attend.....

My Tenancy contract expired on 13.05.20 and paid the 20k via Bank transfer for extension of 6 Months on 03.06.20. Visited several times to their branch in Mussafah the reply was courier company will come and collect your documents for the renewal. Now my elder son visa got expired and wants to do renewal unfortunately doesn’t have Tawtheeq. worst service ever.

Still waiting my money to be deposited in my account from the bank

Worst property management company ever... Do not rent or deal with them.. If I could give them less than 1 star I will

Worst property ........maintainence is too bad ....if we complaint any maindanence no action against it ........All cupboards doors and bathrooms are too bad ....sealing of the bathroom fall down one day and maintenence done after one month ....too bad ....such a worst properties and maintance ..............

Earlier it was fast and well maintained. Due to cost cutting it has become slow and lethargic in maintenance.It took me two weeks to get a flat on lease as their system was not showing but website shows it available. Finally they gave on lease but without thawtheeq. It would be done later.Queue system is super slow and not well maintained. Head quarter office is overcrowded. Overloaded staff.Currently this company is running as people meeds flats else it wont survive. any company can defeat it.

Well i wish there is less the one star so i can add. The person sitting there think he owns everyone and he already decided not to help anyone. And if this kind of person we face in adcp office then better to closed the office so we can only call help line if there is anything we need. And i believe all the tenants deserve the respect and treated in a good manners which i cant find in adcp office.

Now a days this place good for find properties location and easily get rental Flate and shop

More than 10 reminder email not responding email. Worst management and irresponsible maintenance department.

Inefficient staff, long waiting hours, would not accept card payments especially when the government is encouraging cashless payments due to the pandemic. Not professional.

Customer service is very poor.Really disappointed with their service.

All time free atm good

If I can put no star, I will be not hasitate for that, the worset customer service ever I experienced in all over UAE, including the call center, its very easy to stay waiting on the phone for more than 20 mins, and then they will answer your enquiry as drop Email, to [email protected], which is already useless Email, they will not reply to you.I hope one from ADCP call me back.Just to let them know, my frustrated story.

You feel humiliated in the process of renting an apartment

We were made sit in front of counter 32 for nearly 1 hour 30 minutes just to get the documents updated., the concerned person was busy in his mobile and our work got delayed.,Though he had cash he made people to go out n get change for him., to get tenancy it took 3 hours and we were just sitting and waiting waiting and waiting., we are still here waiting as am writing this review.., still waiting for him to leave his mobile aside and did his work.

Google should give the option of - 5 or negative stars to evaluate bad companies like adcp... They dont answer the calls they dont respond to emails... Iam running after them to pay my tenancy renewal...

Worest customer service ever all they know is to take your cheques

No emergency maintainence service. In the hot summer Our AC keeps on getting bad everytime. The mechanics told us that the AC unit is old and faulty and they dont have approval to change it. They take proper rent monthly but fails to repair their AC. AC is emergency service without which one cannot live in flat for emergency .. Building Al Roda Tower 1 sharjah

Not a good choice if you are planning to rent any building they manage. Maintainace is so bad and the provide you with the worst customer service ever.

Good manager and service .need an appointment for renewal of flats .

One of the worst company when taking care of tenants!From now i will not choose ADCB the next time i rent a flat! For 4 days now we dont have any A/C in the flat with my kids crying in the night in the middle of the summer! I spoke with ABCD for the last 4 days kept on follow up n continiously raise my concerns!!! but nothing. You could really tell that there is no care for their tenants the call center told me that they only do follow ups with their contractor which is Adeeb and thats it.The worst experience ever! I feel so helpless and unvalued with them. No one deserved to be treated like this!

WORST! Thats all i can sayI called for almost 3 weeks already because my tenancy contract will ended soon and no one is answering my call for 3 weeks straight that Im calling them all lines are busy for more that 3 weeks. very bad service. Im thinking now if ill renew my contract or not.

Worst customer experience. And they don’t care because its government owned.

ADCP

The registration process is smooth. But maintenance is poor. We had a short circuit from electric cooker 10 days back and no one has come. After 3 days they close old tickets and give new tickets. Do not rent property from ADCP as maintenance experience is very poor. If you have no other option as they have many properties just bargain on the rate and bare maintenance by yourself.

Its a nightmare! They are here to take your money and do nothing in return!No maintenance service in case of emergency! No Help desk, even though they mentioned 24 hours a day services at there website! There is only one number which is closed on Friday, Saturday and after working hours. If you lose power at night, or AC breakdown, or no water in the apartment there is no one to come to your rescue.Better STAY AWAY FROM ADCP!!

Very poor and bad maintenance and customer service if there is less than one star i wont hesitate to give them, unfortunately no 0 stars option here.I signed new resident tenants contract with them, before 10 days, they gave 10 days for maintenance (p/614 FLAT 103), it seems still i have to wait for another 10 days to live in this apartment, the customer service level of the maintenance is very poor, they are moving the fight between them and the contractor to me only for 50 dirhams difference, the apartment was listed in their website but no maintenance had been done to it, its in very poor condition no body can live in it, i really regret dealing with them, will never do it again.

MaaaannThey should shut it down. They worst experience in Abudhabi.

Nightmare. Visited 10 times just to cancel the contract and we were running in circles from one counter to another. Extremly slow, unwelcoming and pathetic service. Approx waiting time is 3 hours.

Worst experience with ADCP. Even though i cancelled my flat cleared their dues.When i asked my cheque back ADCP told me they will not return it but they will destroy from account office.In my case without my knowledge they submitted my cheque to bank.When i contacted adcp they are giving irresponsible answer.So I can say ADCP is having worst service.They dont deerve any stars.

As a first dealing with them i notice so many customers are upset because of their mistake on process

Bad service

Apparently satisfaction of customers is not their target, many employees don’t return calls and emails, I had an issue and the person in charge was on holiday, no one can complete the task I had to wait 2 weeks until this certain person comes back.......... and to think that we are in 2019 now .......

Worst experience. Waiting for my deposit money.

The service is nonexistent. In 10 months of being their tenant, none of my requests has been fulfilled.They dont even consider cleaning the buildings windows (the neighbouring FAB buildings have been washed at least twice in 10 months). I have emailed them many times and they keep on responding with the same template, Ive visited their office twice and they can only promise that it would be done in 10 days or so, and guess what? Its been a month since they promised and nothings happened.Im eligible for the parking space in the underground car park, but my request to provide me with the parking space has not been fulfilled yet. I keep on getting parking fines, the ADCP keep on promising Ill get my access card. When I phone them to check if my access card is ready for collection, they tell me I must go to the office for every follow-up. And if I go to the office I end up wasting my time as nothing is ready.Theres been many other issues that I had to solve by myself, itis impossible to get any support from ADCP, they want you to honour your obligations, but they cant be bothered to fulfill theirs.NEVER RENT FROM ADCP

My contract expired and i tried to reach them many times for renewal but no reply .My family visa expired and i cannot renew it because no tawtheeq contract

This should be negative stars not even 1 considering the unfairness and loss we suffered.At first we enjoyed staying with the ADCP flat provided eventhough there are issues sometimes with the AC and maintenance will come after 2weeks to 2 mts to fix it. Our main problem came after we vacated the flat, the damages incurred by the previous tenants were charged to our account claiming the final report of the previous tenant doesnt show those damages/extra fixtures (extra installed locks, cabinets, shelves, curtain holder, wirings by Etisalat and Du, carpet glue stains and etc). How should we know that whoever inspector did that with the previous tenant is either green horn, incompetent or probably bias (I believe it should be the second or 3rd one). The most simple evidence that those were old are the paint overlapping those items from the white paintings of the wall or ceiling which perfectly match the flats painting. Those things are easy to spot which I pointed during 1st inspection but probably the common sense or brain of the inspector is damaged he didnt bother mentioning in his report and I cant understand what he is writing because its Arabic and he keep saying no problem he will just mention its from old tenant in his final report(which he obviously omitted). Inspector also keeps mentioning door stoppers on each 7 doors and I kept pointing to him there are no any evidence of even old Mark or drilled holes to where the door stopper he claims (which got added to our bill).2-3 days later, we rectified our own mistakes (buying new things to replace missing sink plugs, drainage covers, remove extra hangers and fixtures we installed, covering holes with putty and many more. Spending around 500aed) WITH video as proof, yet it was not acknowledged. Even during the second inspection while these were pointed out to the inspector he kept saying no problem again pretending to take notes. Now we were charged with almost 5,000AED. If those rectified things were to be removed even if they charge to us the old damages/fixtures by the old tenant, at least we will be left with more than 2k aed from deposit. But they insist already billed and final and its OUR responsibility to remove those things installed from the previous tenant whatever those are. Wow!Allah Kareem!So my advise to those getting clearance and doing the second inspection: Make sure your inspector takes note in his paper and write it down what you corrected and do video as well showing your conversation and face of inspector and his comments. If you have old fixtures from your current accommodation or lacking door stoppers or any damages better contact the maintenance to fix it now before you get clearance. Because if you remove it yourself and damaged those they will charge you. And dont bother putting your hopes to the watchman coz his words doesnt count in the eyes of these many making people.P. S. Take care of your tiles as well BTW, God knows how long those chipped parts have been there and they charge them to us still. And the water pipe supply in the laundry room is considered extra fitting for them. LOL, how did it become laundry room without water supply. Probably that inspector have a magical washing machine that doesnt need water.

Very bad company in briefLate responseUnorganizedLazy employeesVery unprofessionalDeserves less than a star

The worst property management. Their maintenance service will kill you. Never mind in case of emergency, Short circuits, or normal AC maintenance they have same response. I had to move to a hotel for 3 days because there was a complete power outage. Their maintenance guys, know how to extend the work and get money from ADCP. There is no escalation matrix. Call center is pathetic. I was telling the agent from where he can get the electricity maintenance team’s no. The revert was we can’t call anyone we jus can assign request. They are emotion less robots!!! I have personal experience when I review them here.

They dont deserve even 1 star.The call center are careless and unprofessional in handling complains, the maintenance are the worst, you need to make request a month in advance for them to come and they use cheapest products, so they visit you again and again. and even if you make complain to their maintnance department in najda street, the staff there dont care.will never rent from ADCP again

Very poor service. Somehow wants to grab the money then forget who you are.

If you ever want to see what the living manifestation of “I don’t care” looks like, visit this place.

Anyone reading this. DO NOT rent an ADCP property because you are going to suffer everytime you have a maintenance issue. They will take a complaint and close the ticket without resolving the issue. You can call their call center all your want, go to their office as many times you wish but nothing will come out of it. The maintenance department is non existent. So save yourself the trouble and never rent any of their properties.

Since moving to ADCP from MPM, I assumed that the service would be better but I was wrong! Most of the bank related property company have a very bad reputation of their maintenance and administration services. It seems that they are all the same!! Where to go then?!

ADCP Tourist Club Office

Ok, pp say its hard to get things done, get your deposit back is hard. Just 5 days after I vacate my unit I am all good to go.Call center not so good experience. But the office here put things right.We were also very happy with our flat. So all good. 🌺

If there is stars rating in minus then Im rating this as -7 stars, worst customer service ever.

If you want headache than rent a flat from this lovely company

We own a building and kept it under their management, they are really slow and we are thinking of taking it away from them. They are not doing the job as they supposed to do or as promised. Even the management team are not calling back whenever we call the call center for inquiries. This is really bad.

Good and very fast service.. it took only 19 mints for me for the renewal process... friendly staff

So sad staffs are rubish

They dont care about the buildings and even dont need the money, my rent is still in my account even after 2months of renewal.

Most unprofessional. No one (including Customer Service Desk) in their City office seems to know whats going on, nor able to provide any guidance/advise for new contracts.

Slowest service on earth. I spent 1 hour just to get simple quotation for my flat as only 2 employees are working. Everytime you visit adcp you need to allocate 2-3 hours of your time for stupid paperwork

I would advise you to get it done maintenance inspection of the flat before you start renting agreement with ADCP because at the time you vacate they do a maintenance inspection and put all the previous issues on you and deduct from your security deposit. I had experienced this I stayed 03 years in a ADCP flat and at the time I start ADCP has not done maintenance inspection and at the time I vacate I saw all previous issues are in the inspection report so I challenged their inspection report as I have taken some photos from my phone at the time I get this flat and requested them to check previous inspection report but that also was not available in their system and my case they referred to landlord for a solution then after I was informed by ADCP the landlord refused to return the security deposit AED5000 which I kept with ADCP and they have to deduct full amount and finalize the final lease settlement. I felt I’m help less as lessor have no solution on this other than deduct in full my security deposit and I had spent more time with them to get a right solution but my efforts are in vain and I have no time to spend further so I thought I gave AED5000 to a charity and settled my mind.@ ADCP I would suggest you to review your processes if you really value your customers and make some improvement in internal and external communication processes to reduce lead time in vacating process and final lease settlement.

I was obliged to give one star although it does not deserve. they dont deal honestly with customers. I dont suggest people to deal with this bank unless they know someone there. If you vacate your unit, wait for a charge whatsoever even if Dirhams 100. Of course, if they charge you for damage, they take the money but do not repair, and rent the flat again to another tenant and when vacating charge him the same or bigger amount and so on. Someone needs to be careful and take photos of everything before receiving the unit.

Every single time, a bad experience

Worst service , always negative , never help , negative star only , doesnt deserve even negative star

Im dealing with ADCP since over 5 years havent seen any negative issue, they are really helpful and nice staff.. Specially the managers Mr. Ibrahim and Mr. YousefThanks alot

June 17, we took the flat. And its already june30,they did not do anything! All our complaints are not yet solve even one!. call center agents are rude. Im calling them 2x aday since june 18, till now, but they’re just keep pn sending email to whoever. But nothing was solve. No AC and sink is broken, we have even baby. At this moment,how can we stay there! Very Bad experience up to now! Dont take any flat from them!!!!!!I want to sue them!

Worest landlord ever. Useless customer service via phone. Everything you should do yourself and you must go personally to the place. Maintenance and clearance requests are too slow to fulfill.Too long waiting time at the counters.It seems organized but actually everything is messed up. You should call the contractor for the maintenance clearance if you want to finish your evacuation otherwise wait till you get lucky. Even if contractor is fast and sent them they will tell you not received.One day delay of evacuation notice and they will deduct more than 1000 dhs.Not recommended at all.

Below 0 star very poor quality and not qualify to manage this much of building. I am strongly recommending the buildings owners to change to others properties management companies.

The are the best within the market in products and service side

The worst service ....if possible dont Lease from ADCP

Really, I feel bad to visit ADCP any more which has to improve a lot with more staff or do has to improve a lot with proper system to clear the tendent.I have very bad experience from 9 am until 3:15 pm couldnt clear my documents. Also i have damage from maintenance team for my goods and no action to pay my damage

From my experience they have no intention of returning the 5000 dirham deposit at all. They will make up charges on the final inspection and there is absolutely nothing you can do about it.

I wouldnt even give one star! Very disappointing. Weve been sleeping in our cars for the past couple of days because we dont have ACs and our apartment is practically raining from humidity. Our goods and electronics are no longer usable. I call ADCP for support although Im not required to do that as they are obliged by lawful contract to provide AC and maintenance, yet they manage to keep on pushing and postponing their promises to provide any !! I dont know if they know anything about customers rights or simply Human Rights. Simply, it is not tolerable !! Thats not it 🙃 They allow illegal sharing of apartments which they are very aware of when they had many experience with their properties. And when you pinpoint whats happening at your building and that where families are residing at, they approve by saying that they will be sending their inspectors when they will come to know that it is true, HOWEVER, they still wont ask them to leave UNTIL THEIR FREAKING CONTRACT EXPIRES!!Long story short, Ive been against public sharing but I cant find anyone who would actually listen to me and take an action.Building No. 5704 - Appartmrnt 502 - Behind Shining Towers.

Not facilitated by customer services as per the standards of such companies. Totally unsatisfactory level

Not satisfactory. Not coopeative.

I took a very bad decision that I rented flat under adcp. They are in the mind state that what the fish this common people can do when they have power.Huh! Horrible experience!