Shocking bad! Appalling.I have never seen anything like it. One has always to chase, there is hardly any response to any basic enquiry.Before moving I was sent a bunch of information that did not apply to me.My move itself was hugely delayed after taking my deposit and first month rent. Hiding behind some procedure and the availability of the inspector.They were also about to delay it further because they were sleeping and not producing the Letting Agreement letter needed to connect the utilities. They pointed out that I needed the connections to the utilities before the handover... Knowing that I could not do it without their letter. A real Catch22.Worth to wait for the inspector of course. At handover the cleaning was poorly done (Im being kind) and snag was not completed. They promised to send someone to do so but no one showed up. I had to call and chase again, they promised again, and again a no show. Colossal waste of my time (I was running back and forth from work for them!).The snag is still not complete.I still a have not been given 2 keys of my front door and I dont know when Ill see them.The Com cupboard is locked with my router inside and I dont have the key for that either. I reported it 3 days ago. There was no response. I had to call again and the reply was I have seen your email. I guess it was too hard to acknowledge the message. And then silence again. One is left with guessing what will (or most likely will Not ) happen next.They really need someone in charge to set in place basic organisation and decency.Oh.. On top of it their App crushes constantly making it useless. Well.. I guess it fits in perfectly.

WTC is generally very good to live in. Easy access to all facilities such as malls and beaches, and quick maintenance. However, as it is a high-rise building, there is always a lot of wind noise in high-rise buildings, and prompt evacuation in case of fire has always been a concern. Other than that, life at WTC was very comfortable and good.

My experience was horrible with provis, it is by far the worst property management in Abu Dhabi that I have felt with

They happily collect their monthly service fees, without the service. Examples: I’ve logged 3 different community safety issues. All 3 cases were closed in the system, without rectifying the issues, one of which sliced my daughters toe open due to loose pool tiles.They’ve also installed non functional parking control systems. Their semi annual customer surveys don’t work either, so no chance to provide needed feedback.

Very bad company - They will do everything they can to make you fall into their scams - They will quote you a price and then put a higher one in the contract. Dont fall for their tricksAvoid this company at any price, their service is terrible

Got an apt in the bridges under the promotion listed by the leasing management Provis for 4k vouchers after 50 days of moving in. I have called over and over again, even contacted the management and customer service khidma but to no avail. Not even a call back on the subject was done by the management. Still trying to get an answer, but as per no reply it seems more and more that it may have been false advertisement just to lure tenants into the building. Hope i am wrong but it has crossed 50 days and now 60+ days and no sign of the vouchers. Not sure if i will renew.

The Office is a joke. I have been going there for months for my Thawtheeq, staffs are unprofessional and absolutely no clue what customer service is. They don’t give you full information at the beginning.

I wish I had looked at these comments and ratings before making a commitment with Provis but hindsight is a wonderful thing. I have submitted all my documents (running around like crazy to do so) I have made all the necessary payments to allow for my keys to be given but I am still waiting. I have furniture waiting to be delivered as well as kitchen appliances. It is costing me a fortune to keep extending my stay in a hotel while Provis refuse to give me the keys to my apartment. When I pay for something I expect to receive it. You cant just take peoples money and then not deliver a good service. I am truly shocked such a reputable company can behave so badly

The worst facility management company in Abu Dhabi. Avoid at all cost investing in units managed by this company. Zero transparency, bloated service charges, deliberate breach of SPA contracted terms, incompetent management, serious lack of customer care.

So bad in general. But the worst is that they closed our playground and park in front of sun tower claiming that they are not allowed to reopen due to covid restrictions even though all the parks in Abu Dhabi are already open. Simply way cheaper for them to keep the barriers than putting more security guards and monitoring social distance between people. Interestingly, in Bridges towers, also maintained by Provis, playgrounds have been open. I guess its because these towers are new and people have to be somehow attracted to rent apartments there..

Not professional, dishonest and totally takes advantage of their expat renters. I rented an apartment for six years and I am still trying two months later to get my security deposit back. Dont expect any reliable service for maintenance, human needs (even as a person of determination) or proper care of a very expensive rent apartment. I also rented a villa from them for 3 years and experienced even worse service.

Zero customer service, no one picks up the phone, horrible response times, not following up, all they do is collect exorbitant charges and milk owners out of any money they can. what a shame...

The most unprofessional company on earth. For whoever wants to buy a property: if you see Provis name in anywhere in the property then its time to run away.

Worse of the worse in the entire Planet.Its PAINFUL when you need to get something fixed urgent because someone couldnt do a professional job. Youll keeping calling and calling... explaining the same issues over and over again, then nothing gets done. Again, you need to start the cycle again next day, going on for weeks , then months... It is so frustrating that will give you nightmares.

These people are the best at being the absolute worst. They don’t show up, they don’t communicate well. They don’t care if water leaks are damaging your property you your children are getting cut on shards of glass. The are understaff, undertrained and just do not care! “Anything else I can help you with? Have a nice day! “

Worse experience. Extremely unprofessional people. Never ever fulfill their commitment, I booked one apartment for rent, its 18th day, I have paid everything, I have got nothing, no contract , no maintenance, no tawtheek. No commitment. Put me in a terrible position, where i have to vacate my previous apartment and have no where to go with family and 3 kids.If someone who really cares about this company I would like to talk to them to tell my worse experience.

Im trying to register on the provis app but apparently our unit number is not on the application. Ive already called the customer service 1 mon ago to update there system but until now action has bee made.

Overall experience is good except for the refunding process which take long time and require constant follow-ups..

WORSTTTT experience of my life. I paid advance on 16th October 2020 and communicated in my very first email about move in by end of October. Scheduled all my deliveries and Movers, internet connection everything for which I have to pay twice because of the delay.No one is receiving the call niether replying to the email from last 4 days now.I am very disappointed with the way they have treated, made several commitments for contract / tawtheek & maintenance none of them fulfilled. I am suffering with my 3 kids its very painful. I had to leave my current place on 1st of nov, its 3rd Now!!!!!!!where should I go with All the household and 3 KIDS, where should I stay now????? Who will pay???

This is the worst company ever. I need a very simple thing a move in permission. I filled the application and send an email with all documents. on sunday I called to follow up they said their is missing documents then I sent them in the same day on Monday they said we didnt got your email then I sent it again and they said we will reply same day and no one replied. each time you call you have to listen to a stupid online services AD for 60 seconds and wait for his lazy highness that wont get anything done for your today for another 15 minutes. this is the worst property management that I dealt with.

Very bad service ...they dont give any service..only they know is giving fine for customers..they will loot your whole money in the name of fines...

The worst and least professional company I dealt with. No responses to compliants, no respect for customers, the only way to solve issues with them is taking them to court.

It is impossible to deal - they dont know what they are doing and it badly effects the reputation of property developer it works for. Has to be immediately replaced.

Excellent services. Making our lives much easier.

What has happened to it after name change from Khidmah to Provis?? It has gone worst. For a simple issue like bad smell, i had followed up for a month and finally i just gave up as i cant waste time with them. Another simple matter was to update properties under my my name on community portal. They have shown a property which is not mine and removed a property which is mine. For simple updating of record, they have already taken two weeks and still no idea when it will be done!!! What is there to change name from khidmah to provis or ista to something else?? Change your services and style of working!!! improve them and make them customer friendly. Listen to your customers and address their problems quickly. That will be best marking for you!!!

Very nice place for stay.

It’s horrible experience, every one needs to know about this company before to move to property under Provis. To receive special card to travel to Abu Dhabi ( when our community AG is in Abu Dhabi) we are waiting till now , people can not go to work because Provis can not provide cards in 2 days (what they promised) when I called Provis just on hold because they are busy always. I have never seen how people struggle in this time , just to have opportunity travel to work every day and have checkpoint every morning and telling that card is still not provided by Provis.

Their commitment to exeptional services is the best joke Ive heard in a while. Having to pay for a special permit to travel to Abu Dhabi from Abu Dhabi is ridiculous, not to mention that they take their sweet time to issue it. Strongly recommend not to get into any business with that company.

This company dont even think of dealing with them ! Worst customer service ever ! They don’t deserve a star ! Teach your employees how to deal with clients ! Or hire professional people who deserves there monthly salary not ones who are hating there lives and provoke it on you !!! Making use of both locals and expat tenants HIGHLY NOT RECOMMENDING THIS COMPANY !

There impossible to deal with !If you don’t want to suffer never deal with themi live 15 years in UAE but never had this bad experience with real estate and agents. i wish i check reviews before i rent apartmentThey are so lazy they don’t do their jobsWhen i move in i found apartment is not painted so dirty cooker is broken, house phone is not working and really very dirty i ask them 10 times to remove fridge and washing machine it’s still in the apartment the answer was 10 times we will request from the owner 15 days it’s been 1 of them at least they didn’t ask or do their jobs now i want to call and complain so i can get ride of old fridge and washing machine worst real estate i swear impossible to deal with

Thank you for supporting electric vehicles!

Continuously extremely ad customer service. Employees dont tell the truth. They are never prepared or not present at work. They only charge tenants that they treat like trash.

Oh this is a bad real estate company. With shady people working for them.Trust me, their rating was one star until recently, so many fake five star reviews popped up. Their marketing is desperate to change their online reputation.

I would like to Thank Mr.Karim Abd Rahman for his efforts a true example to achieve customer satisfaction .His attitude to manage customer complaint in timely and professional manner make him best property manager .

Thanks for Khawla Mohamed she knows how to treat tenants in a good way she is the main reason for making most of the tenants staying till now keep it up and the five star is mainly for her.

Awqaf team managed to renew my commercial shop lease professionally and the service provided and the great hospitality can be described as the best.

Unprofessional company. Once they get your secuirty deposit money they will stop replying. Its been 11months Im asking them to remove washing machine that was in the flat when I moved in - nothing is done. They charge 2700aed to repaint the flat when only 1wall need to be repainted. They will find any excuse to keep security deposit. Took them 8 months to send me the prior move in report with pictures and guess what all pictures with damages were missing and they had trouble to find them. Called them 3times, 4 month prior move out and each time was told someone will call me back. At the end I went in the office and they were not aware of any of my calls. STAY AWAY FROM THIS COMPANY.Cheers from Canadian expats

Very good management

Worse than Worst property agent. Avoid them to save your money, and (mostly) to keep your mental healthyThey only interested on your commission, nothing more. Always speak sweet before you sign the check, after that they just dont care.Staff are like kindergarten kids, dont know what and how to do things.I signed contract with them on 30Sept for a start date of 14Oct, only to find out nobody follow up to me until the exact date of 14Oct when I yelled to them over the phone.by 15th afternoon they finally give me the Key, and also I found that no repair/maintenance was done to my Apt. So basically they just doing NOTHING between 30Sept to 14Oct.I hope this being read by Abu Dhabi municipality so serious action can be taken to them. Really shameful to have these people of Provis in lovely Abu Dhabi city.

Good service, never had any troubles with apartment in Awqaf Tower. Helpful staff and very professional.

Feeling safe living in waqf zayed building with all precautions made by the management

Responsive, friendly and professional team, leader in the field, i feel secure staying in their premises.Ms. Khawla Muhammad is good in providing solutions.

The company is good and the security and cleaning staff are really nice in awqaf building one of the best Ive ever met. We really feel comfortable in dealing with provis thanks to khawla she always fix our problems and make it easy. Shes a good face for the company in the building you can ask every tenant.

It was my worst experience in Abu Dhabi to have rental with Provis.It took such a long time to get the signed contract after paying the rent, but more than that, I have received security deposit refund with around 82% charged without any calculated explanation. One day suddenly came into the bank account.I already have a headache thinking that I will suffer regarding deposit refund claim.

This place needs to be much more organized and professional. My point of contact tries to accomplish my requests, but I think their management is just poor.

Have been dealing with Awqaf staff for flat 2813 in Awqaf towerIt was a pleasant experience as they handled the issues well and helped us overcome those.I wish them the best for the future

I’m staying in zayed waqf, been receiving good services but one of the main reasons of making our stay pleasant and always fixing our issues is Ms khawla. Always meeting people with a smile regardless of what the issue is and everyone who enters the office is looking for her. A true definition of customer service. Thank you.

Best PM service I saw special in gate towerThanks a lot for your support as usual

Best team ever is Awqaf team especially Mr. Omar Horani. Keep it up folks.

Company will shutdown immediately because of bad service...previous name was khidmah because of bad service they lose their bussiness now they changed name as provis..but still they doing same ..bad customer dealings,,due to their bad business they making money with making huge fines for customers..so dont do business..they will take all of your money

Khawla, Mohammed Elghanam, and Kitche at Provis have ALWAYS been most helpful! Moving house and dealing with tenancy questions can be incredibly stressful, yet when I have had to contact any one of the above Provis employees, the experience has been smooth. All my anxieties about moving, booking lifts, etc has always been for naught. I have lived in Awqaf Building in the city and I LOVED it. The building is incredibly neat, in a good location, and the security guys are incredibly friendly. I was sad when my company did not renew my lease in the building, but my worries were short-lived as I moved to another Provis property. I am most grateful for all their hard work, dedicated customer service, and consistent pleasant experiences.

Awqaf tenant ....provis is perfect company to deal will ... happy to be one of tenant with them.

I am a tenant of awqaf in baniyas. I appreciate the awqaf provis staff services

I am tenant of AbuHelal Restaurant in Al shahama.. And PM of Provis so professional and love to continuo with them.. Good luck Provis

I am very happy. Excellent services AWQAF

Just take into the consideration that Provis had a rating of 1.5 stars for a year and then suddenly got 20 similar 5-star comments within 24 hours.Worst company to deal with.

I am tenant of AWQAF Shahama , i deal with different companies but PROVIS is the best company i deal with

Very good service for more than 9years in Awqaf properties for my shop Al Rehab Laundry 👍 keep it up

More tafawuq staffs staying in narjis 1 basement in al rayyana with 0 aed rent .provis collect money only from us without any facility.worst service

I live in MBZ Awqaf building for more than 5 years the service provide each time by the team is proffesenal and good behavior.

Poor excuse of a company. Braindead policies.

Welldone PROVISKeep it up.. i get the best service from PM AWQAF team

I have good experience with provis team in Waqaf Zahid Tower.

Experienced staff member and quick service thanks to Khawla. I live in Awqaf tower

Poor experience with this company. Just looking to get as much money as they can off families during pandemic.

I am tenant of awqaf in shamkha since many years and I have been renewing my contracts with khidmah/provisThey have been helpful always- Salon Wahda Taj Al Jazeera gents

I am tenant with awqaf in Al Adla for many years. I like the way provis staff deals, they are helpful.Al jahra classic baqala

Provis is better then other.I like provis service much.All staf is helpfull in awqaf tower.

Good service. Nice dealings

I had a good experience with Provis, Gate Towers. They attended to my concerns in a timely fashion, and were very helpful.

This was genuinely the poorest level of service I have EVER received in the UAE which is renowned for its great levels of service.The leadership I had dealt with were lacking any form of care and attention and failed to answer emails and calls on several occasions throughout the 3 year rental period. A lack of strong customer focus will sadly be the demise of this company which I had high hopes for when they rebranded to Provis.This coupled with the fact that they made my pregnant wife stand and wait 3 hours for their supervisor to arrive at the time of handover inspection is totally unacceptable. Following several attempts to reach the superior we were informed that he forgot and consequently never arrived.Lastly, to those unfortunate to have any dealings with the firm, you might want to be aware that we completed a full snagging list at the time we rented the villa which was very detailed and covered all areas that could be held against our deposit in later years. This report was deemed useless at the time the villa was returned and the deposit was never received in its entirety even after hiring a local contractor to repair any minor wear and tear.A clear lack of leadership and poor inattentive staff - I would strongly recommend against using Provis.

The worst management ever.. very unprofessional i dont recommend to lease any of the facilities they manage

Rebranded, different name but same old thing. Promises that can’t be fulfilled

I live in awqaf tower provis is perfect

In my opinion, Not answering is theirs habituation. And this company doesnt know how to apologize, they just say their excuses. Its really bad experience with this company.

Best service ever !!! And Best staff in Arch towers.

Provis is perfect ... love to deal withAll the best..

I live at Awqaf building I would like to use this opportunity to say thanks to maintenance team especially FM supervisor who handles the building with his team in professional way and cooperative with residents.

Im going through a very bad experience with this company during my move out process. you have to call their representatives 20 times to answer once, they dont return your calls messages or emails, and I have raised a complaint since last week,and their coordinator told me a manager called Ibrahim will call, which he did not do till now. Disrespectful and unacceptable behavior

Fake company...if u deal with them they will steal all of your money in the name of fine..so dont believe them..

I had issues when i moved in and now i want to mov out and i am still facing issues. My rent cheques are paid on time. Bills are paid on time. Informed the company of not renewal two months prior to the contract expiry and here i am today trying to get a NOC for moving out. I have called the agent and he said to call 600505052 and i called three times and everytime they took the contact number saying to callback but the callback never came. Fourth time i called 600505052 and now another lady said to call 600505056 because its Kidma and Provis problem. What is wrong with your company. Look at the genuine reviews of other people. Your service is pathetic. Will never recommend you to anyone and I hope others wont fall to your pathetic company. Will be posting my review to all FB groups in Abu Dhabi so other potential victims can escape your company.

Very bad..they are so greedy for money..they simply making fines for every tiny things..2000 dhs is min fine they charge..if you do business with them your life will be a mess

Perfect real estate companyKeep it up

Zero support for families during pandemic. Avoid.

Very unprofessional. Ive had a water leak for over 3 weeks, which has not been fixed after reporting it several times, in addition to other issues with this company. Not good.**Then they had the audacity to hold my security deposit for repairs they failed to make. I would not recommend them to anyone.

Unprofessional company.

Good Service Thanks for Khidmah.

Very good service provide for 8years with Provis..

Very bad services. Lazy management

Zero star if there was an option. Pathetic service. I should have seen the reviews before contacting Provis.

By far the wors real estate agency/provider in the region. Been 2 months and 4 days after I moved out, no deposit refund yet after their last confirmation of august 8th being in process. no reply to emails, no answers. will go to a lawyer.

Worst company everUnprofessional and careless.

Good luck for the greatest team 😬

Perfect PM teamRegards

Excellent PM AWQAF

Excellent and fast service.

Perfect service PM awqaf

They are unprofessional and they will not answer your emails or phone and one of my friends told me that they will never return back your deposit

Perfect PM team

Very good service