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Al Nesr Al Thahabi Auto Spare Parts
Sharjah, United Arab Emirates
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Ba
Review №1

They have one of the best service I have seen so far with auto parts. Message them on Whats app with the part numbers, get a quote and they will deliver the part to your address within 24 hours. Pay by card or cash. It does not get better than this. Their rates are the best of what I have seen till date. They deal with all original, OE and after market, and will give you rates for all. Excellent service and they have a life long customer.

fi
Review №2

Dont trust this company, I lose USD 5,500Do you me to explain here or you can ask Rasheeda, my payment for Headlamp BMW 320i, nearly 2 month no shipment, and can not resend my oney

Jo
Review №3

Excellent service especially from Rashu. Quick response and long-lasting products. I am very pleased with their service.

Ab
Review №4

I had very bad experience with this store. They sent me in Saudi Arabia the wrong parts for my car and hardly convinced to replace them but I have to pay for shipping the new psrts both waysThey agreed to pay for one way and took them 3 weeks to send the new parts

Ah
Review №5

One of the worst experiences I have ever had, I requested a part and paid all amount in advance. They took long time to ship it to KSA. Later, they told me that the part it is not available!Now I am struggling for the past 20 days to get my money back!Lousy staff and bad customer service.I do not recommend this store to anyone!

Sh
Review №6

I have found the shop number online. Got the desired Original parts for Audi in a good price. Some of the parts are expensive in this shop. But I am happy with delivery service to Dubai from Sharjah, it was on time as conveyed.

TR
Review №7

I recently ordered parts with this company and almost two months down the line, they have refused to supply or refund my money. I have now involved Dubai Police because this is a Haram/Scam business. Please be wary and do not get conned by these guysIt is a fact they have NOT supplied and refused to supply!!! I called the Police on your shop and the Police gave a deadline of last week Thursday. Now I have to call Police again to the shop today!!! A total Haram business! I ordered gearbox Oli and filter for my E39 BMW and also full Exhaust for my Toyota Virgo. I am dealing with a coordinator called Deepak!!

Mr
Review №8

Great Competitive Rates. Rasheeda at Sales has a good sales person with timely replies and competitive. Very knowledgeable with the parts and the part numbers. Quick replies from her has help us a lot to do business with them.

So
Review №9

The worse company I have ever worked with. Placed order for items, not only did they deliver a late they also didnt have some of the parts and they didnt tell me about it. They told me they dont have the parts on the day of delivery.Placed order for a part from Germany, was supposed to receive it in 10 days and I did full payment, its been almost a month and whenever I message them they immediately go offline.If I didnt have my money stuck with them as they refuse to refund me I wont not have worked with them again,I even called the manager to complain about their failure to deliver on time and all he kept saying was we are sorry these things happen. They literally just want your money, after than you have to chase them ever single day to get your parts. Its as if you owe them instead of them owing you.Every other shop takes advance of even 40%. but these people take 100% and still delay more than any other spare part shop.Wish I could give a 0 star rating.

vi
Review №10

There all sales man every time busy mr asanthask for any price he will give after 2 days so better go to any other shops for price

No
Review №11

Ms Rasheeda is to be commended for the Above and Beyond Fantastic experience that ensured throughout the process, right from ordering to the delivery and everything in between.

Vi
Review №12

I have been working on a restoration and upgrade of a Porsche Cayenne. With access to quality spares and replacement parts being relatively challenging, it required me to look overseas for my requirements. I approached well known UAE based company, Al Nesr Al Thahabi Auto Spare Parts, who are amongst the largest distributors of automotive spare parts in the region and have global delivery capabilities.The company is extremely well managed, and I received an immediate response to my request, asking for the chassis number following which they initiated a search to check the availability of my requirements. My case was dealt with by Ms Rasheeda, Sales Coordinator, who was super-efficient and extremely professional. She responded very promptly to my request providing a quotation for the parts and separately for the estimated delivery charges. Ms Rasheeda came across as very well-versed with the automotive sector and has a strong technical background and understanding of it.Once I approved the quotation, I was sent the payment instructions, and she followed up diligently with the receiving banks for the transfer. Credit notes were provided by Ms Rasheeda as soon as the funds were received, and the necessary orders placed. The goods have now been received and are waiting to be collected by the express delivery company. I must mention that Ms Rasheedas operating style, and also with her providing regular status updates, provided me with the necessary comfort, especially being a new customer.Dealing with Al Nesr Al Thahabi Auto Spare Parts was a great experience, along with amazing customer support from Ms. Rasheeda. Many thanks to both of you.Vikrant

Fa
Review №13

Great place to source your parts for most European car manufacturers. Mirza and Satish are superstars, they are always helpful and keen to get you the right parts. They have delivery service and its very convenient. Always buy from them and highly recommend it.

wi
Review №14

Rash was extremely helpful and informative with providing me with spare parts for my car, and will continue dealing with this comapany because of her professionalism and practicality😉👍

Sa
Review №15

Absolutely blown away by the service this company offers, so professional and i’ve been speaking with this one employee called shahul, he is very cooperative, very helpful, and he should get a raise ! also every single part i’ve asked for they not only have it, but they have original + aftermarket alternatives which is VERY impressive and this place deserves 5 stars because of that... the delivery is so fast ! either the same day or the next day !

Sa
Review №16

Contacted them for a Mercedes part. Was told it has to be ordered from Germany, 10 days wait. I asked them to order and they confirmed it was ordered.Didnt hear from them for 20 days so I contacted them and they say they cant order the part. Not sure why I was told its ordered and they waited 3 weeks to update me that it cant be ordered.0 communication or updates, I had to chase them, avoid at all costs.

Ri
Review №17

A pakistani guy working there have amazing communication skills and helps alot in each bit

Gu
Review №18

Rash did a fantantic job with my order. Thank you and good service.

Ge
Review №19

Very pathetic service .Ordered parts wasnt delivered cus its not complete then refused to refund my payment, I had to travel from Dubai to sharja to meet Merza the branch manager who never answered his phone .After long arguments they issued a cheque and it bounceAttached

Em
Review №20

I really enjoy doing business, especially your rapid response and daily checks and update makes me know Im on the right path. Really grateful for your concern and having time for me throughout the process ... Bless

as
Review №21

Worst service they took the money via FAB bank transfer and they didnt deliver and they didnt refund am advising to be careful dealing with them all details available and documents at my end take care there are reviews focusing that they received goods on time totally opposite what happened with me weird

J
Review №22

Bought a brake booster from this company for my 10 year old Mercedes-Benz and dealt with Mohammed (Sales Manager) and Sahul via WhatsApp and they were fantastic to deal with. They promised that Id have it within a week and thats what happened - plus I saved a significant amount of money and time as compared to sourcing it from Singapore. They acted with integrity. Highly recommend this company!

Ke
Review №23

Ive bought parts from Al Thahabi on several occasions, their pricing and service have been excellent. Most recently, I had a problem with my car rear brakes. I got an emailed quote yesterday evening, approved it and the new pads were delivered to me this morning so I was able to get the brakes fixed and back on the road. Great service and prices guys - well done and many thanks

MA
Review №24

I give a 5star rating to AL Nesr Al Thahabi Auto Spare Parts as a sharing experience with them.I was looking for some parts for Mercedes Benz and came across Al Thahabi Spare Parts and get in touch with Mr. MOHAMMAD ZAKARIYA. A wonderful person... attentive and always there to assist in all ways needed.Some times I even contacted him off office hours and he was these to answer.I got my spare parts at far cheaper price as compare with others.Wishing you guys loads of success in the future.

Ha
Review №25

The worst spare parts shop in UAEThey much more expensive than other shopsThe cannot get part numbers correctlyTheir staff are really rude

Mu
Review №26

Great customer service experience thank you Shanu!

El
Review №27

Fast and reliable company, i just placed my order in the morning then it came the same day.. Especially Mr. Fahad who assisted me in all my inquiries and giving me the best option that i can get.. Value for money👌 You guys are the Best. Keep it up

Ib
Review №28

The excellent customer service provided by Ms Rasheeda from my 1st phone query in ordering parts for my BMW until the expedited same day delivery is unmatched. She kept me appraised throughout the process via WhatsApp and really reflected great credit upon herself in my view.I would definitely recommend the experience 👍🏾

Sr
Review №29

Excellent exceptionally professional services. A great experience and I will only order from them in future. MR. FAHAD till the end and initially SARA were really very polite and professional in their dealing being very transparent and immediately responsive to all my queries and many questions answering patiently. I strongly recommend everyone to try their services and will never be disappointed!!!

Ja
Review №30

I used to order my parts with Al Thahabi and was very satisfied with their services, prices and delivery but i just enquired 2 days ago and the lady i was enquiring with never came back to me and i had to follow up with her just to remind her of my enquiry yesterday and she told me that there was a problem with their system and will get back to me today but still nothing. I had to call your landline to follow up with my enquiry and just told me that the system is working now? 2 days for an enquiry? This is really unexpected and not very convincing.. you are going to lose customers with this type of customer service.. i just hope you sort this out before you lose more customers..

Ha
Review №31

I searched for a rightside door glass for my Volkswagen beetle cabriolet but invain until I contacted Al thahabi Auto spare Sharjah online and agreed to help me .Your customer care and item handling is extra ordinary I received my item in extremely good condition and looking forward to continuing doing business with you.

Mi
Review №32

Just for the misleading statement of part availability Im giving two stars, otherwise the behavior and dealing wasnt bad.

Jo
Review №33

I have tried this company now thrice and i could say their service and cordination is superb. I have ordered goods from Kenya and their turnaorund time is always not more than 24hrs. Their parts are also genuine as i ordered BMW X3 parts. Wonderful experience. But they should improve on responding to customers on delivery of goods to clearing agents on real time

Ga
Review №34

They issued a refund cheque and it Bounced, I will open police case

ma
Review №35

Excellent timing and driver was very good guy. Package well handled. No issues.

Mo
Review №36

Very bad customer service. Purchased AC compressor from them and didn’t use it. We agreed on returning the item for a refund. All that happened about 3 months ago and since then I have been calling them almost everyday for the refund, all I hear is tomorrow I will get the refund and nothing until today.I have spoken to Rasheeda and Mirza they promised to solve the issue and I get no call back or update after that.Will not use them again after this very bad customer service.I have a case against them with trading standards in Sharjah and hopefully they will sort it out for me.

Mi
Review №37

My parts requests was handled very professional, excellent service & accurate delivery. Many thanks to Rasheeda.

An
Review №38

The best customer care sirvice one would expect with affordable prices for parts with very supportive team indeed.

RE
Review №39

Today bought compressor from Mr. Zakria for my BMW. It was a great experience getting onsite delivery and hassle free transportation. Very happy customer.

jo
Review №40

Parts are original, best service, amazing sales (thank you Rasheeda more than helpful)

Co
Review №41

I have known Althahabi through Zakaria and I only have praises for the high standards of service and efficiency he exhibits. He is an excellent representative of Althahabi the enterprise!

Be
Review №42

Excellent experience with the Company. I was assisted by Rasheeda who was very friendly, very professional and very efficient. She is amazing.

Kh
Review №43

They are doing well with customers and them price very good 😌 thanks to the , I recommended to deal with this company

Pi
Review №44

They are very reliable and trustworthy. I bought a part for my BMW 330i and they shipped it via DHL right to my doorstep. It was hustle free. I recommend them again and again. Their sales representative, Mohammed Zakaria is absolutely amazing. He has an excellent customer service etiquette. Kudos, Mr Zakaria. Keep it up...

bh
Review №45

I m very happy for all the assistance and cooperation that was forwarded to me during ordering and delivery of the spares.Your Madam RASHU was so helpful patient quick and hands on during this period.She kept me up todate every step.She has made me comfortable and confident that all my future imports shall be done through your companyWith the experience while dealing with your company I have recommended the same to my friends.Thanking youHarjeet Bhamra

up
Review №46

HI ACTUALLY IT SHOULD BE NO STAR I HAVE NEVER SEEN SUCH IRRESPONSIBLE SALESMAN IN MY WHOLE CAREER THE PRICES WERE ALWAYS OUT OF THE CHART AND WHEN I INFORM THE ANSWER WAS MIND BLOWING .PLS THE OWNER OF THE COMPANY NOTE THE NAME OF GUY WAS ZAKARIYA PLS WITH PPL LIKE HIM YOUR NOT DEVELOPING.TANX

Bl
Review №47

To: Al Nesr Thahabi Auto Spare Parts.I would like to bring the attention to the owner and in charge of Al Nesr Thahabi Auto Spare Parts. Please replace the lady who answers your business Land line AROUNG 4PM -5PM, as she has no etiquette does not even introduce the company name nor greats the customer on the other line and above all that when a customer requests to speak to the manager in charge she simply says its not possible and hangs the call?! Blindly saying that your company does not sell Ford parts right and then closes the line on me without even waiting for me to close the line?! called 3 times as my 3rd call i have informed her that she has no rights cutting the line on customers and that she will expect me in the shop and will complain regarding her customer service!... very unprofessional she is a disaster to your business as she drives the customer away!From: Tadbeer

Vi
Review №48

VERY PERSITANT AND EFFICENT AND A GOOD HELP keep it up rashu

Si
Review №49

Friendly customer service and Zack always has a solution for all the parts I need. Prices are reasonable and parts are always delivered on time!

Dr
Review №50

I have not. had bad experience with this company. Hopefully they will keep their promise.

Kh
Review №51

Zakariya Is very helpfulSuper fast service

Da
Review №52

Be very careful about this untrustworthy and shady company! They will ask for your money and then give you an approximate shipping date but they will never deliver on time. You always have to chase them for an update and they keep telling you will let you know tomorrow. I also still have a balance with them and when I asked for a refund, they refused and said that I needed to buy something else from them. Heed my words, steer clear from them, you will lose money and client, as I did.Let me clariffy:1. I lost the client because you constantly changed the shipping dates for over two months as such the client had to go elsewhere.2. The balance I am referring to is an overpayment that i did on the parts i ordered. As such i am entitled to a refund which you are refusing to give back.

Wa
Review №53

This store is a God send. Anything you need for your car is readily available at their store. The sent the spare parts straight to my address. Their service is impressive. Thank you

Su
Review №54

Every thing for audi

Bo
Review №55

Absolutely useless.They lie about having spares. Make you pay a deposit and then never give it back. I have a police case against these guys.

Bo
Review №56

I am using Al Thahabi for the first time to purchase Mercedes spares. I have been impressed with their service and how Zakaria has been efficient and helpful. Certainly a positive experience and I would recommend them for delivering to the customer...👍

Hu
Review №57

Good experience with these guys. Original BMW parts and prices are cheaper than all the shops I asked. Delivery was prompt and they even accommodated me by burning the card machine to my office location. Will deal with them again!

Ab
Review №58

I have been dealing with Mohamed. Am very happy with the assistance and services offered with regards to purchase of my Mercedes bclass.Keep it up!...

Ma
Review №59

Dear Team ,Hope that soon I will get a replay soon for replacement of faulty spare parts .Staff answering your phone or whats app are very unprofessional,they ignore the whats app msg and the phone calls.This is very unprofessional deal with a loyal costumer

Te
Review №60

I have been dealing with Zakariya for the past two years now. He is an excellent person, humble and never disappointing. I recommend him for any transaction with the company

Me
Review №61

Perfect shop. My first choice to buy spare parts !They are fast to answer and can deliver you the suitable part in the shortest time

In
Review №62

I would urge all customers to be extremely careful while they visit this shop. They have the worst customer service ever. They have unqualified staff who advise wrong parts and their delivery is very late not as per agreed. Their management would try to cover their staff by trying to offer free stuff to customers with bad experiences in order to hide their true identity. Their competitors next door are more experienced and have qualified staff for the best experience.

pe
Review №63

Very bad experience with online order ... 3 weeks and still waiting for one item .

Mo
Review №64

I’m very happy dealing with the store they are precise fast and very generous people it’s my first time to add a review for someone maybe cause they deserve a five star feedback 👌

Ze
Review №65

Be aware if you are not live in UAE. He Evade payment via PayPal. That’s made me scared.

je
Review №66

I have requested parts for my Merecedes c180 ( rear spoliler- roof / GT style front grill/ AMG badge ) prices were given Poor me was about to buy cos I was desperate to dress my car . Lukily I have found a another dealer prices were 100% less. I do have proof from both dealers . Unjustifiable profit making . Strategic cheating ...

sa
Review №67

After taking the money and informing the part will be ready in 3 days, they brought a wrong part. Then they told to wait 2 weeks to bring the part from abroad. Took 3 weeks. Communication almost one way. Need to improve managment and costumer satesfaction Perfection.

Ak
Review №68

I brought Mercedes parts from here, Excellent service, good knowledge of auto parts , very helpful team

Br
Review №69

I shop around for parts locally and internationally and Al Thahabi is often the best price for OEM parts for my Mercedes and Porsche cars.

Be
Review №70

Excellent service from Rashu

Za
Review №71

UPDATE 23/Sept/20- Service has improved drastically. Ive used their service multiple times over the last 2 years and apart from one goof-up, they have been pretty consistent! Updated to 5 stars!UPDATE 1/Oct/18- Ordered some parts via WA as soon as they opened and they were at my door within the hour. The delivery boy brought along a machine for credit card payment which was helpful. Badruddin, the person handling the WA number did a great job in coordinating. Responses were quick and precise. A good change from my past experience with them. Increasing the rating by one star!!ORIGINAL REVIEW-Neutral experience with the staff. Ive picked up a few parts from there and had parts home delivered as well. The person handling their WA number is incompetent. Ive been asking for the availability of a grommet since months and he has been ignoring it. He keeps telling me he will get back to me but never does. Apart from that, my experience with them has been ok.EDIT: I received a call from the concerned person with details on the grommet and the customary sob stories after putting up this review. Since the part was to be ordered, i had to visit their store and make an advance payment which I did the following weekend. 10 days later, it was delivered to my home.

Ja
Review №72

Honestly, the period I have dealt with this company through Zakaria, I have not got any hardships or major challenges, Mr Zakaria has always tried his best , my business has been made very easy and convenient, iam in Uganda, and I deal in Jeeps specifically

Mu
Review №73

Perfect delivery for BMW DME in ZF brand.I got on time and its working very well

ab
Review №74

I have bought a driver lock for my bmw from this shop, Mr. Zakaria was my contact person who erranged everything with me from searching the item until shipping it, he advised me about the best way to pay with low interest, and gave me recommendations regarding shipping carriers with competitive prices, the quality of the item was as agreed, original from BMW,I highly recommend to work with them,Mr. Zakaria number is +971 52 256 9036

Di
Review №75

This is the second time that I have ordered spare parts.First were brakes for a Mercedes and second were brake discs and brake pads for a Range Rover.They offer good service ,great that they home deliver and their prices are competitive. I would definitely recommend them.

az
Review №76

Excellent service and original parts and always fair pricesBest staff firoz bhai minaz and veena.

ji
Review №77

Availability of spare parts and their delivery service to the customer side is appreciable . always a reliable company for me whenever i want .

Kh
Review №78

They support delivery so it will save a lot of time visiting the industrial area of Sharjah. They have original parts or German parts. Payment by credit card is available.

Ra
Review №79

Poor customer service, received incorrect parts and they insist its the correct one. They will not return the incorrect part and refund my money! Be very careful when you deal with them , very manipulative

Ab
Review №80

Good serviceThey have most of the vehicle parts with cheaper price.

Ah
Review №81

Good prices

sh
Review №82

All original spare parts at very competitive ratesStaff will also help you to find best suites solution

Ma
Review №83

I bought two fans (cooling fan and AC fan) for my car. My car overheated in the middle of Sheikh Zayed road because both fans stopped working after two months. Contacted Al Thahabi and they told me Sorry Sir electronic parts dont have a warranty. Two fans old + Two new fans + Recovery truck + Additional labour cost= 2000AED. Save yourself time and money and dont buy Chinese parts form Al Thahabi.Hopefully I will not have a head gasket problem (overheated engine) then the damage will be 5000+ AEDReply: To be precisely 3 months (30.04). The old one where working for 10 years (car is 2007) a new one from Al Thahabi 3 months. And now Al Thahabi is saying something is wrong with my car and there is nothing wrong with the Fans. The report from garage. The issue is with the fans, cheap quality.

DI
Review №84

Comparable price for genuine audi spare parts... Some parts are really economical compared to audi service center..... But getting there really painful

Ar
Review №85

Awesome workAlways helpfulGood customer serviceMaking items available as fast as possible

Mu
Review №86

Such useless management. Called twice and after taking information of car and details they cut the call. Lack of customer service training.

Th
Review №87

Do not Even think of ordering online with these people.. Soo unprofessional and trust me you will never get it.. They will rush you to do the payments and thats it.. Then you will have to run after them.. Specially if you are dealing with the person name Muhammed Shihab.The part I ordered online which they were promised me a home delivery, I had to go Sharjah to there place to collect it.. Thats there delivery service... Please do not regret by dealing with these people...

Cl
Review №88

Not too many parts n pricy

ar
Review №89

Best place to get parts for all German automobiles

Le
Review №90

Excellent customer service and genuine parts available at budget rates....

Sa
Review №91

Very bad service , they dont deliver what they say we have to call and call again and again but they just dont care , after giving order for parts they cant arrange in a week also , so finally I have to go some other shop. Very bad they never deliver my items after I paid they just said home delivery but no delivery .

Am
Review №92

Great craft men ship .

De
Review №93

Great customer service and experts in knowledge about auto spare parts!

Ah
Review №94

Good prices for Mercedes spares

ra
Review №95

This shop will not own their mistake, they give wrong parts and never accept it. Above all their parts are made in China and they claim they are made in Germany

Sh
Review №96

Good prices compared to agency.

Li
Review №97

Best options for the Mercedes parts

Sh
Review №98

Good place for genuine spare parts

Mo
Review №99

This is my first attempt to deal with ,I will rate after my shipment received

Yu
Review №100

Moreover I havent made any purchase they treated me well as a long time customer

Information
52 Photos
100 Comments
3.6 Rating
  • Address:Sharjah, United Arab Emirates
  • Site:http://www.emiratesautoparts.com/
  • Phone:+971 6 564 2889

Categories
  • Auto parts store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:Closed
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Service options
  • Delivery:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
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