Something first time happend to me with flight from sharjah to delhi one old lady from the staff having a brown color she was so mean and rude never expected that from air arabia even tho shes old she need alot of experiance before dealing with customers i hope this wont happend , In such flight what is important is a good staffs even know all other staff was helpfull but this lady was always on the hook as if she is forced to come to work

Ridiculous and pathetic customer service, got stuck at Lahore Airport in the morning flight, really felt helpless since theres no 24 hours contact no by the airline and you have to wait for their offices to open in UAE even if you miss the flight they dont care.Never ever recommended.

The Worst customer service ever like if it does not exist Try to avoid Air Arabia (morocco) whenever possible! They are a horrible airline! i tried to get My refund For more than a month but nothing done yet also they have problem with payment processor CMI

Worst Customer service, after cancellation of flight No answer on the phone and email. Im in Pakistan and there is other way to reach air arabia want to reschedule my flight but not credit issued yet.

Wrost customer service, your staff dont know anything, and your refund policy us also wrost, I means who is going to use voucher by a same person by a sane year of voucher ?

Hello every body please do not make travel insurance suggest by Air Arabia ( Tune Protect Insurance) because they are not fullfil their committed for claim but looting public money. No clear answer from insurance company they gave 30 working days and already passed when i asked them they mentioned Air Arabia not answering of reason of delay baggage. I will suggect buy air ticket or insurance from United States websites, you will get services on time as per my experience.

3rd CLASShaving very bad experience with air Arabia. i was the regular customer of air Arabia. i think i was wrong.three month before in February 2021 we book my family tickets return to Pakistan. Now end May 2021 Suddenly i received a msg from air Arabia that because of flight canceled your tickets is canceled and now if i have to rebook than i hv to pay 425aed more per ticket. spoke with customer care, got answer that we will not give you alternative flight, you have to pay additional fair to buy new tickets.very much disappointed.WILL NEVER EVER TRAVEL IN AIR ARABIA.

Worst airlines ever, i have been blocked in the sharjah airport because of an error in there system or something, not only this , but the transfer went from 6 hours to 38 hours, i tryed talking to the people in the passport control, they never gave any direct answer, always waiting for confirmation from Moscow, no manager around to get to the bottom of this, no,the main office is closed and will be open in 2 days,your seat is blocked right now,we cannot answer anymore your question sir like what am i supposed to do in such situations, i cant just sit around and think that the world is all rainbows and flowers,someone help me solve this.Ps:i am still in the airport

Clean, well organized, with lots of parking aswell.

Never travel with air arabia due to. U Customer support and very bad refund procedure

Air ArabiaMy flight was cancelled by Air Arabia. They refused to refund my money although I clearly stated that i am not a regular traveler and do not see myself using the voucher on Air Arabia flight anytime soon.I suggested to let me use the voucher on other services provided by Air Arabia i.e. hotel booking or car hire but they again refused.Now I filed a complaint with Sharjah Economic Developement Department دائرة التنمية الإقتصادية بالشارقة SEDD consumer protection lets see if they can help.

I love this place

No comment...I have to wait around 1:30 hours till they answer me

Worst call Center ever, min waiting time is 15 minutes

Its a big lie to call themselves an economic airline... there is nothing economic about them....

It is first economic flight in Gulf and it is a very good airlines and very sample airpot in sharjah very fast check inn and small duty free

Very poor customer support, I have tried more then 20 times in last 24 hours, most of time lines are busy, if get connected 4~5 times, it was on hold for more then 30 minutes, and after holding 30 minutes call disconnected, such a big airline and such a cheap response.

The best LCC in the middle east. Love it.

I just love this place

Nice place

Overall flight is fine but the staff on sharjah airport is corrupt. I had a laptop bag while traveling as usual, no one ever asked me to give for the weight to include in handcarry. I checked my hand carry on boarding counter and he said it’s fine as weight was 10.5 and my allowed weight was 10 KG. Fair enough he didn’t asked to remove half KG. But after getting boarding pass when I went to go upstairs there was another staff to check the hand carry he said he will include the laptop bag with my hand carry I said no one does this. But he did add it and as a result weight become almost 15 KG as I had 2 laptop one personal and other from office. He asked me to pay AED 400 extra or throw away 5 KG... what a shame I was not able to throw my personal laptop or office laptop to save 400 AED. At the end I opened my hand carry and took out a bag of 3kg candies that I bought for my kids. I realized he was looking on candies, I said ok I will leave this bag let me go and he did it happily.. that’s why I said they are corrupt I am sure not all the staff but there are few corrupt like the staff I met unfortunately. Be aware of this issue if you are traveling on this airline via sharjah Airport.

World best low cost Airline.

Call center should be available 24 hours......

مطار غير مهيئه وضعيف الامكانيات ...صالاته صغيره وغير مهيئه .A small airport with small lounge and a very poor techniquesI hooe they get better in the near future

Worth call center ever

It is well built. Almost all the facilities are available there.

Very bad service dont try call on help line they will never answer every time they are busy by using app even you can not modify or cancel flight for changing flight status you have to cal and on youll die they will not answer

Its a Office building.

No stars....24 hours working office and 24 hours busy lines, what a good people. Anyway my money has gone and refund voucher didnt worked on the application. Guys if anyone knows some where i can get the refund from them.Hello,Since May 2020, i was requesting your pardon to get the refund amount to my bank account for me and my family survival in UAE.I lost my job and looking for new job since May 2020.since from that time,  i am looking for getting my money back. I dont understand whats is your thinking about a common man. Poeple who doesnt want to travel further,  how they will use of their credit voucher?????Is this mail is read by a human being?Then i could get a juatice from you or you may forward this to your higher officials to whom they understand the feelings of a common man,  who doesnt have job and looking for his own earned money that has been put it in your account since February 2020.As if now,  you would be able to raise some good amount of interes rate in your bank with MY MONEY,  that i have raosed for booking family tickets.I feel shame on your people and administration that doesnt need to understand the problems of your customer.  And even i am calling your customer service centre,  the phone will automatically cut off after my 10-15minutes of waiting to speak to your service men.Do you think,  is this the right way to count your bank balance?Do you think,  i have earned money to support like this airlines or my family?Think once more and understand my bad situation,  not only me a number of people are looking for refund money in this pandemics. Its not created by themself,  the people trusted your airlines and book the tickets. But here if this happens to the whole world,  how people like me will live further.

Very bad experience

WARNING TO EVERYONE: Cancellation policy is not clearly shown during buying tickets. If you even purchase Flexible tickets and cancel it later. The money will NOTTTTT be credited to you bank account but to ther account for future flights which expires in one year.. The worst Airline I have experienced in my life

Incompetent and worthless staff

Theyre the best service you can buy for a budget airline..

Shj air line good

Best meeting room in city ❤️🌹

This airline made everyones life easy

Worst airline of all time , took my very first flight on feb 26 flight G9627 that faced “a technical problem” while it was actually already on the runway with all the passengers me included , got us all trapped inside for 4 hours till it was resolved and we waited inside the plane not even off it,till they fixed it and arrived extremely late... and now tonight on flight G9621, supposed to fly an hour ago and we are all still at the gate 🤦🏻‍♂️ last time to ever fly with them, avoid by all means

I called but no answer may be closed

What can I say?! Cant expect much from economy airlines.. However, timings and cabin space are good enough.. prices are wonderful

Worst airline ever,They advertised to give free wheelchair service when you purchase a flight ticket but in the airport they will ask you to pay 100 AUD and they dont even listen to your complain.Also their airplane for Long Range is Airbus 321 Neo which is really small for 8 hours flight.

Worst airline and pathetic staff especially transfer staff at Sharjah airport, they dont even know how to speak with customers also they are trained to make customers fool. Dont ever travel on this airline even if its the last in the world.

Sooooooo bad service no experiencenot nice to talk with people!if you want to ask any things you must come to office at airportthe call center and the office know just come !!!!how the hr chose the staff i don’t know

Good place to visit and very professional people

Seetpur pakistan

Sooperb

Amazing work environment and food court. Friendly staff and well motivated.

Avoid this miserable airline

Nice

Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport. The airline operates scheduled services to 151 destinations in the Middle East, North Africa, the Indian subcontinent, Central Asia and Europe to 22 countries from Sharjah, 28 destinations in 9 countries from Casablanca, Fez, Nador and Tangier, 11 destinations in 8 countries from Ras Al Khaimah, and 6 destinations in 4 countries from Alexandria. Air Arabias main base is Sharjah International Airport. There is also a hub in Ras Al Khaimah and focus cities in Alexandria and Casablanca.Air Arabia is a member of the Arab Air Carriers Organization.

Very bad with handling complaints.They never respond you and thier team on ground is super unprofessional with language and organization.

Best leading career in UaeHead office

No doubt that this is low cost flight.but I was disappointed during my first and last journey with air arabia.I was flying from Gizan saudi arabia to Kathmandu nepal via air arabia and my transit point was at sharjha airport.I have been checked in from Gizan airport and went to Sharjha airport inorder to get connecting flight to Kathmandu. After waiting about 7 hrs at airport while my flight departure time came I went towards Mentioned gate by airport authorities because I had already boarding pass from Gizan airport for next flight. I had one hand bag with me I was moving towards get for final security check suddenly few air arabia staffs having manual weight machine where they are stopping the passengers ang taking weight of their hand baggage . they stopped me at same place and took weight of my handbag which shows about 13 kg, while allowed hand baggage is 10. then they ask me to pay additional charge for extra 3 kg which cost about 100 SAR but I strongly refused to pay because I had brought 3kg sweets from duty free.after many discussion they told me to remove excess 3 kg things from my bag but I refused too finally they allowed me to go without payung extra ccharges. But I was standing for a while at same place then I found that the air arabia staff is collecting money from passengers and keeping on his pocket without issuing any invoice. They just attached one Tag on the bag . My question is No doubt that air arabia mention the permitted weight of handbaggage but is this right place to take weight of hand baggage of passengers? Is this a professional way of getting charges of excess baggage? is that amount reach to airarabia company or that will be personal properties of those staffs?during my returning flight after one month the flight departured 30 min late from Kathmandu due to traffic flow at there which is normally occaring there. after reaching sharha airport its about 1:30 pm and my connecting flight to Gizan was at 1:45 which was missed. Then we went to transfer section we(there were another 4 persons with me) were informed that next flight will be after 24 hrs. After few request they provide us one vouture for a lunch then we went to dedicated restaurant located near sharjha dutyfree. After standing about 5 min at restaurant counter we got packed meal(biryani) which was not fresh. Then we went again to the Transfer section and they given us one vouture for hotel. We went to the transit hotel located inside Sharjha airport. Hotel staff shows one room which was not looks as hotel room from any angle. Air arabia provided us a hall where 4o nos of beds on one hall as i uploaded on pictures, no properly house keeping done.Not organizeed. I spend about 20 hrs on that hall and fly back. to gizan. 😈😈😈😡

I chose Air Arabia over Pegasus because they promoted that they were providing more baggage allowance. When I called the call centre they said that I could purchase extra 20 kgs for 20 AED. And I canceled my Pegasus flight, then booked a flight from Air Arabia.When I went for check-in (at the sales branch at Al Ghurair Centre) the employee there (Mohamed) said I have 8 kgs excess baggage and I should pay 366 AED. I was shocked. I told him what I talked with the call center guy. But he insisted on the payment. Then I asked for a discount at least. He said ok lets consider it as 7 kgs and your payment is 310 AED). I said This is not fair, you can be flexible about it. Other airlines are so. And also I was misinformed by your call center. And he invited his manager. The manager (Anna) was very rude and grumpy. She grumbled You have 8 kgs excess and you have to pay. I said What? A couple of minutes ago your personnel made a discount and now youre even ignoring that?She said Im his manager and it doesnt matter what he says. Its my word which is valid. I gave up and said ok, I will pay. I gave them my debit card and she grumbled with a very rude face and tone of voice We dont accept card, pay in cash.And I paid in cash.1.) Air Arabia call centre does misinform2.) The personnel at the check-in are rude.Thank you Air Arabia, you showed me all the reasons why I shouldnt fly with you.

Easy access from the main road, getting a parking spot can be tough during the peak hours.

This is my complain about air arabia with flight from riyadh to sharjah today jan 25,2018 G9152 with more than 2hours delayed and from sharjah - triruvananthapuram also today G9444 which supposed to be 1pm and arrival 18:30 but they informed us when we arrived sharjah that our flight will be 10:50pm.... This is much hassle with me with lots of reasons. 1) i book the hotel from january 25, 2017 and i will arrived january 26, 2018 the next day.2) me and my husband book for same flight but he arrived on time and they claim that we doesnt have same PNR... THE PURPOSE WHY I BOOK SAME FLIGHT AND I PAY EXTRA FOR THE SEAT RESERVATION THEN THEY DIDNT FOLLOW IT.I INSIST WE HAVE SAME FLIGHT AND THEY SAID IM CONNECTING FLIGHT FROM RIYADH AND MY HUSBAND IS JUST FROM SHARJAH AND THATS TRUE BUT MY POINT IS WE R IN SAME FLIGHT AND I PAY FOR SEAT RESERVATION? Whats the use of it? Hope u answer all my concern....Ill wait for the response

Very bad experience try 1 hour but nobody answer the call.

They dont care about online checkin! Checked in the night before and got 3 seat for my family but they changed it by the counter and saying not all the people allowed to seat on the exit row! If thats the rule why the seats are open on the online check in! You must block it so we can pick something that you wont change!

Amazing staff and positive , safe flying

Cheap tickets sometimes, airport service is good!

Perfect place for snacks and good food

Air aribia they dont do any refund for the ticket you just keep the ticket and you can used it in different date but you cant charge the name of the customer or the destination

The best Low Cost Airline in the Region.

Easy access to main roadEasy car parkingAll Air Arabia offices in one place

They dont have refund policy in case If you lost your 1st level relatives. This is not acceptable at all.Use this airline when you really need it otherwise chose different the staff at airPort sniff you weight of handcarry and they dont have any mercy.

No air conditions in Jetway to Amman ,,,, bad service!!!

Good Service , loved it

Very good office

Good experience with Air Arabia 💯❄️✈️

Goid serviceCheapest prices along UAE

Good parking slots

This company is sick they call you for recruitment and when you spend almost 1500 AED to get there they reject you without any reason. Although I was a crew with Qatar Airways

Excellent office space and setup.

So nice and everything was just fine :)

My first place in uae and wonderful memories

It has cafeteria

Nice office building with lots f facilities

Never fly with them if you can , they lost the bag and no idea where it’s gone , no customer service , no one picks up the phone , extremely unprofessional and careless staff

Good for economic flights

Great place and greater people

Worst airlines ever

Good

Top airline

The staffs are courteous

Food is soooooo nice

Great place to work!

You should try this Airlines once

Professional

Nice airline

Great workplaces

Calm

Good flight

Best Airlines

Modern Airline HQ

Very good

Excellent facility

Awesome budget airlines

Bad Service

Ok

Excellent setup

Nice