They are not responding on urgent situation. Whats the sense that they are 24/7 when theres no technician. Very disappointing

Fewa Customer Services and office, currently most of the services are available online. The staff are really helpful but the overall services can be improved. As most times if you require a matter to be resolved you will most probably not finalize in a single visit.

The Best Services from Fewa. 100% satisfactory.

Shortage of water!it does not provide enough water for everyday use

Some times long que at reception to take token ticket. Reception area should be more organized and managed. Rest is quick and nice customer service.

Overall experience could improve as some of works could have been done in one trip but had to visit 3 times. Though they were kind, I felt staffs were passing on the case to each other. However, Mr. Mohammed Tahir from accounting department was extremely helpful and efficient, saved my day. Cant thank enough.

New Review # ⭐️⭐️⭐️⭐️Following my previous review, things changed at FEWA HQ. It got much better now. Just come early and definitely you will finishOld Review # ⭐️⭐️There is not doubt about that FEWA HQ office is one of my worst destinations. I tried my best to give it 2 stars “remembering the good thing” which was a bit difficult . Starting from the moment you enter the building you are lost, late and un-finished. Every single person have to go thru one front desk where they will check your paper. No numbering no system , just stand there wait with every one which could take up to one hours during rush/peak hours. All doors are locked by security =(This branch used to be one of the best, don’t know what happened =(Good luck to all FEWA staff, I really hope things will get better =)

Customer focussed service. Chai (Tea) available for customers and guests for free

Outstanding service and maintenance. Helpful staff and service

Very bad service,poor english cant talk & understand the issues,more than one week problem not solve,very bad staff dealing called me a baba by an old woman lolz....disappointed from them

Disappointed with FEWA....service is not good...I had complained about my bill...but no actions were taken...nobody knows english ....only Arabic...how to communicate with them at least they should know english

Good staff, excellent working hours

Good customer service

How is tha apply this job

بصراحة من افشل وافشل الدوائر الحكومية اهمال جدا تم القطع الكهرباء في بيتي بعز الظهر وهذا غلطه مني واعترف فيها لي تأجيلي بسداد الفاتورة لكن اتصل فيهم مثل ما تشوفو ولا احد يرد ويقدر الظروف وخاصة نحن حاليا ملتزمين في كثير اشياء مثل الدراسه عن بعد وغيرها ونحن بعز الصيف

Very bad services, we are in 2021, and we must review them personally to review the request as if you were in the year 1980, the call center does not help you with any information and the APP and whether or not one

Why is there no emergency number to communicate, if you change the number at least, you just start in the system No one can answer us, why

The emergency service is very poor and needs to be restructuredI called 5 calls, and someone answered only after ten minutes.After calling two hours neither one passed nor solved the problemThe second point is that the way to respond and deal with the public is bad. It does not have a style.Frankly one of the worst services you have

One of the worst customer service centers

Excellent service, a quick solution to my problem until they received me after the end of their work hours and my problem was solved .. And a big thanks to the Accounting Department

Very poor customer service. Very crowded and long waiting time. Very bad system. No co-operation between the departments. Very disappointing.Unfortunately, customer service is very poor. It takes a very long time to solve the problem and it requires attendance many times and the passage of a large number of employees as there is no link or system between the different departments. Bad experience that does not match the level of interests and institutions in the United Arab Emirates.

The worst authority in the Emirates in terms of emergency, they do not have anyone who answers the calls permanently and I hope they are held accountable

Very bad service

Their services are miserable