Yesterday I went to buy a new balancing pair, at diera city center one of the sales representative her name is Raj Kumari she is from Nepal when I saw her I thought shes from Filipino or Vietname, after a while I found out she is from Nepal shes very polite and beautiful sales women.....😊😊😊

My wife and her friend went there asking for a Jordan Bag Brand so the cashier called someone to assist them but sadly the staff told them that THERE WAS NO JORDAN BRAND IN THAT BRANCH , they were about to go out until they saw a SET OF JORDAN BRAND DISPLAYED IN FRONT . So , why your staff told my wife that there was no Jordan brand . You should train your staffs or give them some product knowledge so this kind of accident will not happen again BECAUSE IT WAS SO DISAPPOINTING.

Horrible service and wrong info provided on their online stores.Placed an order on the 12th of August, received 2 of the 3 items. The 3rd item kept showing that a courrier wasnt assigned. Waited for a day and finally called them, they said the item is not available and theyll arrange a refund in 7 days. I agreed and was ok with that.But then after 2 days the item still shows available on their online store, same size as well and it still shows under my order with the same status. When I call, they say its not updated on the system and itll take another 2-3 days for it to update and then another 7 days for them to refund the money. Which means I have to wait 3 weeks for a refund?!?!I ask for a senior person to speak with, they say theyll arrange a call back in 48 hours - which is a Friday, so I ask them if theyll call back on Friday, then they say, no on Sunday?!?Horrible after sales service. Lack of internal communication and action by their teams. The item still shows available for the same size with deliver on this Sunday, to which they say it needs to be updated?!?!

Great customer service. Staff is very friendly and helpful.

Got the best deal on Adidas shoes!

Always find the stuff we are looking for. The staff are patient and helpful.

A good shop with lots of stuff. On a score of 10 their staff friendlyness is 6. Theyll only approach you if they suspect you are planning to buy stuff. But their best deals are only online either through their website or shopping app. Its happened to me twice where I saw a product online and went to their shop to buy it only to find out that they didnt have it there. What a waste of time!

Very good display always updated to the new design ...

One stop for all your indoor/outdoor sports. The store is pretty big. You can get the jerseys of all major european football clubs here. In addition to that, they do customised name printing on jersey, which costs AED 85.

Nice choice of clothing and amazing discounts

I have been shopping there for years but trust me their customer service is totally zero in case you want to exchange the product due to the size issue within the time period, they will tell you to email it to customer care who in turn are way more reckless and do not even respond at all. I was really happy to shop there for years but just once if you want to exchange a product, they will treat you unprofessionally and won’t even entertain you at all. All they care about is sales and once the sale is done even if you have a grievance they won’t entertain you and they will just direct you to the other person and who in turn directs you to some other person. Their customer service is poorest I’ve came across so far.

Very Good Collection, very nice customer service

3/510th April 2021Came here to buy some sporting goods, I would say its on the more expensive side here.Good store, staff are very helpful.

Good place for all the sorts needs

Variety track sout joging and sports shoeses and dresses

Great place to shop for sports and fitness related items, including bikes and related accessories.

Good store with offers for clothings and shoes

Great sportshop!

My second favourite Sun & Sand store as my first one is in Dubai mall

The worst customer service experience I have ever had in whole UAE ! @sunsandsportsAm accelerating my issues and concern to DED as it’s not accepted and you literally have poor customer service when store manager clearly says“ we do not assist people who buy online”

One of the worst online eCommerce website i have ever seen. i was ordered some items in this website and waiting for the delivery and at the time of delivery they didnt deliver one item said it it not available and worst customer care forever.

Amazing store

Good

If there was an option for 0 stars I would’ve gladly given it. The dcc branch is horrible and the store manager is disrespectful to the customers and their customer service is one of the worst ever and useless.

I visit this place and never seen any retail store being so careless about customers or even bothered to attend them. Sorry, Never visit this place again..

Worst service. Made an order (#000343234) of 2 items and received it after 50 days with 1 item missing. Lockdown is no excuse for such outrageously pathetic service.

Not worth going here

Absolutely pathetic experience, no freedom to look at the products, the staff does not know the first thing about the product and he comes and tries to explain. Rubbish service. The customer cannot even have a look at the products before making any decisions. Very angry at the attitude of the staff. Do not visit this store.

Had bad experience with sales person in DCC Sun and Sand. I’m not generalizing because I know some friends which the same nationality which is far from this Indian Sales person in DCC sun and sand. Very disappointing that he was just rude by raising voice pointing the section which I already went and just stand in the same position instead of assisting me after I gently asked about item I need. I kept on roaming around to look for the item! Then I again I asked to another sales person.. from there I found out that all stocks were sold-out! They must do something about their staffs that aren’t knowledgeable and aware about their products! And start look for better staffs! Leaving the shop with NOT so really happy with it! Wish I got his name so I could complain about this guy!

Good quality. Sometimes offer also there. I always prefer formal shoes....

Superb always

Very awful customer service entered the football shoes section the same pair of shoes had 2 different prices went to the counter only to realize that the price wasn’t the same and we would have to pay more than the price mentioned on the tag and the agent mentions it was a mistake complete waste of time and will never visit the shop again poor customer service awful mistake if I had to rate I’d probably go in negative one star is also not worth giving keep up the poor customer service.

Went to buy a football. Sorry sir. We have only basketball

Poor Quality of service and quality of product - i purchased nike new arrival trouser for Dhs350 and 1 week i found lots of holes in product , i went to store they make me wait 2 weeks and denied to exchange, replace or repair. I appeal not to buy any products from them instead go to branded showroom

Worst than rating 1.even carrefour of 20aed trousers will last longer than their product.never buy from them else they will rob your hard earned money in the name of selling branded things.

Worst customer service and worst delivery process...

They have good collection of sport clothing and shoesDifferent brands and sports needs

I request the technical to repair my walking machine , they visited me , I paid 200 DHS for visit , they said we will order the part and will take 1 month , I didn’t mind , now almost 2 month , I called and complaint through the site , I submit the form to contact me ,Still no action has been taken

Good deals, helpful staff

High Rate and no discount

I am die hard chelsea fan and i got an original shirt for chelsea!

You can get trekking brands

High brands and very very expensive

It is awesome company

No variety

Poor customers service

Good

Limited collection

Sports shoes and clothing, excellent store, international brands, good offers

If you get a discount, you can find products from every brand and you can buy them cheaply.

A very good store, but its price is very expensive

Not Bad