Im appalled by how they allowed one man (whos race I wont mention otherwise Id be called the R word) to not wear his mask while in store.Its like Dubai is asking for this virus to spread, no enforcement of the rules.My daughter did find a decent shoe though, but the thrill in buying something new was just not there.🤦‍♂️

Terrible shopping experience! Staff clueless and not helpful. I asked the attendant to get us shoes for my boy. He brought us a pair in WIDE.Not sure how one would even come up with the idea with serving someone wide without trying regular first or at least saying sorry we’re out of regular would you like to try wide? Unfortunately no one gets paid for thinking, service or communication in this store.Since according to the associate they don’t have regular models(!) apparently the person in their purchasing is as competent as the rest of the staff.But hey if your kid has feet wide like duck then this footlocker might be the best address in Dubai. 😂Also for some reason they don’t have the ASICS brand here.Disappointed and frustrated. First ans last visit!

Big collection of new shoes and new arrival... The time i visited it there was an offer of buy one get one

Bought teh crep protect pack from here, the packaging seemed off. WHen I got home the brush was scuffed and missing paint with even a little crack. Ironically it says premium brush in bold font. Went back for a return and they replaced the brush with one they had under the counter instead of giving me a new, complete replacement. I had previously bought the spray off amazon. Trust me, save your money and just buy it online. They charge 90 dirhams and the quality and service was extremly lacking.

Friendly Staffs and Good Promotions in this branch.. keep up the good work!!

Ordered shoes online and they do only returns in store, which is absolutely obnoxious particularly asking people to visit malls during a pandemic. Anyways after visiting to find a different size, I was told they only sell old stock (6 months+) online and therefore they would not have the same model in the store. I was offered to exchange it with a different shoe model in the store and pay the difference, which was mostly between 200-300 dirhams additional to the online price. I have asked for 3 different models and none of them were available in my size. Since I didnt find anything else they told me that they cant do anything for me and I should keep the shoes that dont fit. I dont know who Alshaya made responsible for running this business but I believe you need definitely new management. This absolutely unacceptable and unprofessional. A 5 year old kid could run this business better.

Great service, wide variety and excellent prices on the latest trends.

I wouldn’t shop here just from the terrible customer service, rude and Aloof Employee Rechma, aside from being unfriendly no greetings before or after it took me 16mins from requesting the shoes to leaving the store, waiting to pay for too long, didn’t follow any customer service instructions like notifying me with the receipt, or asking for TAX free, I left she didn’t even say thank you bye, part of the experience was the service and I didn’t get it

Really nice staffAlways find my pair with this shopI really recommend this shop

Like a paradise for my feet 👣

Very good experience while shopping in dubai mall.

I dont know what happened to the telephone in your big store, been trying to call many times but it is just ringing ... just want to enquire on ur new shoe release

Website crashes on limited releases and link is shared with employee’s friends and family. It took 3 hours after release for the product to show on the website. Wasted 2 hours trying to add product to cart and then checkout. Fix your website or do raffles only. Horrible experience.

Bad customer service!!!

Got my first pair of fila shoes but they give me the display item, salesman told thats new from the stock.

Good product

Nice sneaks

Amazing store full of branded and epic shoes great price and variety must go 👍

Footlocker has a big collection of new shoes

Consistently overpriced

Service is topnotch

Here you will find new and exclusive models of sneakers, but the prices are VERY expensive as for me!

🤑👍🏾