The customer service is so poor. They dont have time to listen to customers. The tone they use to say NO is in such a way they are giving it for free. No complaints on delay it may be due to several other reasons but if the best customer support executive dont have time take orders and even while taking orders she dont have time to listen due to which we have to tell her again and again but be cautious it will make her angry . GOOD PLACE TO HAVE PIZZA BUT WORST PLACE TO ORDER IT .

I loved pizza hut but todays incident ruined my day. I ordered a limo pizza with 2 veg variant. I noticed chunks of chicken in my veg pizza. Upon notifying the manager Ahmed, they made a fresh veg pizza. Second time also we found chunks of chicken in the pizza hiding beneath the layer of cheese. This ruined my day and fandom for pizza hut as a brand. The manager mr. Ahmed didnt took it seriously and denied to even pay my refund. I am not at all satisfied with the kind of service provided to me being vegetarian and got served chicken. I will never prefer to go for this pizza hut again...You should also know about the Resolution of this incident as well....The next day I received multiple calls from the regional manager and area manager of Dubai and Abu Dhabi, and they apologized for my trouble and the unpleasant experience. They assured me that the outlet will be inspected for food handling and service guidelines. One thing they confirmed was that VEG PIZZA IS PREPARED SEPARATELY and offered me to come to the office and examine the process first hand.They offered me a one time free meal from any outlet in UAE. Nah, I didnt take the offer because intention was to make it right for the people.I was angry as hell at first due to how that one farewell went horrible and how ignorant that outlet manager was to my situation but the brand came true. I am glad to know that even when 1 customer out of the billions is unhappy with their service, they make their best effort to redeem their process and bring em back.After 6 months, I tried their pizza again and the new variant is amazing.You be the judge.

Dont even order Pizza hut online if they show you this outlet. In person or online this outlet is not worth of spending 1Dh. Very rude staff. Last week I had pre-ordered the pizza online so that pizza reaches on time but the order never reached. After 1 hour when I called the customer service they connected me to the store manager and her response was cold, she was even not apologetic for not delivering on time instead in a rude tone she asked me to cancel the order and hung up the call. After waiting 3 hours pizza hut is asking me to cancel the order as if there was no other branch to arrange the order. I am shocked to experience such pathetic customer service from pizza hut. My refund was processed after keeping me on hold for 8-9 minutes for which I never received any mail or confirmation msg. Its more than 10days and Im still waiting for my refund. There are many other pizza companies Pizza hut really needs to improve service and train the staff.

Very bad service never oder from them. We odered pizza and we are just 10 mins drive away.. they took 1 and half hour and after that also wen we called the delivery boy said he is still in Pizza Hut and has not started yetEven called the device center and no response from themVery very very bad service Never Never Never Oder From Pizza Hut Oasis Mall

Cool Family Setting, A Place to Relax

I was there by 11.20 pm on 31 st of july . They told me It is closed. While it was open on Google till 1.30 am.

Wow this place is wonderful. Specially thanks to mr salah manager he is good person and very helpful

Superb taste.

I have ordered hot pizza from this store.. but they delivered cold pizza for 2 km distance..so I given a complaint for the same.. I got call from customer care and they offered me compensation pizza with no cost..by that time already I had my dinner. So they said, when ever you want compensation pizza just call our customer care and tell them about the complaint. I am trying to order for the same after 1 week.. they said its not our problem. Check with Zomato.. talking how rash cant imagine..I am trying to call the number who offered me compensation pizza. But its not working..Suggesting dont order from this store.

Pizza Hut branch located in the Food court. Its crowded in weekend with lots of families enjoying different varieties of food available around

Wow! they are having new flavor in pizza now KFC PIZZA. it is superb and so cheesy.

Free parking available, sitting area is big and we can easily find the table. I ordered one spicy tandoori paneer pizza with garlic bread. Nice taste, quick service..

Worst experience , bad attitude from the order desk. No attention to customer at all .

Ordered pizza from this location. Food arrived cold, packaged differently than on the picture, comment about sauce was ignored.

Worst experience , bad attitude from staff . No attention to customer at all .

Recommended for pizza lovers

For serve a one order they took one hour very bad staff working here.

Very slow, some products suddenly unavailable, 20 min becomes 40 min for the food to be ready! Came on guys, step up the game, my other kfc order got cold waiting for you!

Why everytime i order this food always cold when reach my home??

New one is really good

Best fast food pizza but In terms of pizza its okay at least all its franchises serve with consistency unlike dominos which sucks

Very nice quality good friendly staff

Awful customer service. Staff dont seem to care anything about what the customer wants and have a pathetic callous attitude! Rude staff!! Horrible service!!!

Chimney is best worker, her dedication and hard work is awesome.... Forever love for pizza 😍

Average...

This is in a food court. The set we chose included pizza, 2 soft drinks, salad, fried potato and 4 pieces of bread. That’s 60.The assistant told us that we need to pay extra for large size - 10 drh. Then we wanted to choose type of pizza, because in the offer it isn’t said about it. First the guy said that’s it’s ok. Then when we chose he said it’s additional price. Only 3 types are available for free. Others - 4 drh. Then he couldn’t do anything with cashier so another assistant joined in and asked for 75. We asked why? The prices were different already. That’s cheating.Also the food was awful. Well, pizza was ok, not very bad, but you expect different from PH. The salad was awful. Potato, carrots, beans, cabbage, salad leaves, cucumbers, tomatoes with strange sauce. What was that? And was served in foil container.

If I can give less than 1 star I would. This is one of the worst pizza hut in Dubai. The order placed from them was sent an hour late plus it was so cold I had to heat it myself and more so over they forgot one item. I cant believe this branch is still open it should be closed down for the service they provide. Worst service till date from any restaurant.

Love their Mexican, spicy chicken ranch with San Francisco crust and their margarita with cheezy crust 😍😍

Nice quality great staff

Amazing taste and beautiful place

Very dry pizza if not over-oily. There is no tomato sauce at all!The cashier tried to sell Large pizzas, not telling the truth on the real size of Medium pizzas.

Enough seating space and recommended for Families

I hate this brand. You will sit at their place for 40 mins and will be looking how they priorotise the delivery instead of customers... left there place without food coz of short of the time.

Good

Asusual Same taste nothing new. Fast Food place.

Highly disappointed with service. We placed an order at 7:38 and we received at 9:38 and even that too cold like from fridge and after calling them 3 times. After placing the order they were showing u will receive the order within 35-45 min and we got after 120 min. Horrible service. Not at all recommended to anyone.

Will give it negative stars if possible. It takes them more than 2 hrs to get an order prepared. Worst worst experience ever.

Love with 5 meterPizza new style and taste is delicious

Variety of foof

I like,ŕ it they have bebrony and hawyan and thin pizza

Nice food court, free parking in mall basement. All n all comfortable 👍

Nice place, friendly staff... liked it

Very bad taste without ingredients. I didnt like it and I dont recommend it.

In Oasis mall they are cheaters first order was Limo but they said offer is over then I made oarty order and said no onions and they served me with onions. When I asked it was wrong order they said they will make new but they removed onions and served me in same paper plate and charged extra.

Its very good place for those who love pizza...😍

Horrible staffs, currently at oasis mall. They stop taking order by 10:30 pm, very rude behaviour to customers.

New Veg dish...wit cheese crust.. Just amazing and yummmy

Best in class. They are really fast in serving, taste is very good also 👌

Good quality of pizza and a lot of varieties. Service is quick and superb.

Pizza hut the amrican chain is avilabke on the lication . Personally i dint rhink good about pizza hut as they have pizzas which are thick and i dont like thick pizzas i like the italain verity of.pizzas which are very thin cruat .but yhe location is fine

Nice sitting place and his Pizza is verry god

Ordered the 12 person meal .the flavor was good ,the delivery was on time but the potato wedges were smashed and the value was not good.the price was 180 AED and the pizzas were small for the price, we order pizza every week in our office and we get better value from other pizza shops

Its was really yummmy and soft pizza thanks pizza hut

Average pizza . could have been better

Nice but not that much and less items to select

Awesome guys. Must visit and try the pizza here

It is always the best experience visiting pizza hut for pizza

Nice place for quick dining

It is good but you should spacify your cold beverage order clearly due to over pressure of the customer they offenly served as their wish.

Great taste and good service

As pupular area its one of the best hotel

Loved their bbq pizza

Since it is a pizza hit express.. Food seemed like heated up in an oven.. Not fresh at all..

Very popular branch in the food court.

Today, 24.04.18 at 1:15pm I called to order Pizza, took the tube Mahmud, and gave incredibly bad service, spoiled the mood, 15 minutes explained to him where I live, he managed to scoff, they say he does not understand what Im talking about, and led conversation as if I called to his house with a probe, to which he did not care. verdict: because of such as he (Mahmud), the desire to call is lost, despite the fact that Pizza is delicious. In general it was a call with humiliation.

Great food and ambience

Poor costumer service. The lady at the counter was always rude. Wouldve given zero stars, if i could

I found a booger in my pizza 🤢

Good place to hang out with family

Q) What did one pizza say to another?Ans) PIzza HUTTTTT (HUT as in move off)Pun Intended.Yes, there is more cheese in my reviews than the margherita pizza at pizza hut.You would expect Pizza Hut to lose its appeal with so many pizza places popping left, right and centre across Dubai. But it still holds a special place to many of us who have been raised with pizza hut as a staple diet. Love It !!-- A drop of ink may make a million think.@AyaashPaw

I’m a huge fan of their salad

Love the environment very fascinating

Very slow service and rude staff.

Mouth watering pizza

Serves pizza normally...service is a bit slow i felt...staff is okay and not very enthusiastic...but food is good

Food quality is not so good

Its good.

Not at all customer friendly

Tasty pizza options

Nice location and good service

Nice place

Ok great

Great tasting pizza

I am not fan of Pizza Hut.

Good and hot

Nice option for Pizza

Good food

Good offers

Good food

Good and fast service

We just love it

Nice place

Good nice

Its Pizza Hut at the end of the day!

Very fast

Good place for delicious taste.

Excellant

Good pizza

Great taste

Delicious!