I just had THE WOSRT EXPERIENCE!!!!!!first : I purchased swan bracelet from the application I PAID for it and I chose to click and collect from mall of the Emirates , next day I received an email they canceled my order , I called them to check the answer was someone came before you and took it !!!!!They didn’t respect that someone already paid for it!!!Really????? Is this Swarovski strategies with their costumers??DISAPPOINTED.

Very good service. Staff is very professional everybody is very helpful I was assisted by Mr. Tareq there, he was very helpful and professional.

The Philippina saleslady’s attitude is horrific. Grumpy face and reluctant to cooperate. What a shame to have such people in a beautiful store like yours.

In my experience, the ladies here are quick to help, even on a busy Friday afternoon. This brand is a regular source of small gifts for my wife, and I love the quality/value ratio here. Not cheap, but you get what you pay for. As in all things, having reasonable expectations is key. This is a store where the caliber of customer will likely dictate much of the associated shopping experience. If you dont understand what I just said, dont expect much. I was talking about you.

Excellent customer service from tarek 👌

Visited the shop and they managed to bring the item I wanted from another shop. However they omitted to inform me that the discount will be over when the item will arrive (which I could have avoid by going myself to the other branch), now the customer service tells me that I lied and offered me a discount which is already appearing while opening their website from any PC...Poor service, would avoid this branch!

Horrible service.Was accompanying my friend who wanted to buy some gifts as she is going on vacation in few days.We indeed made our mind to buy something from this place before we went there but the staff barely even tried to attend us mind you they were busy attending people who came after us.On asking they replied saying they have other customers.Well so what we end up spending a good 1800 at another outlet with good service in the same mall .

Went to exchange a gift, the customer service lady dropped the pen and then told me it is damaged sorry but I can’t exchange it... How convenient

Top cristal quality products in this shop, it is very suitable gifts for almost all ages. All products like watches, rings, ear rings etc. are top notch.

Good job in maintaining high standards for the brand, even the sales people are busy but they were attentive, and assisted immediately, nice display and nice location, very easy to reach, nice packing as well, I believe prices are fixed all over their branches,,

Went to buy a gift , disappointed with the customer service.They were not cooperative enough

The team are friendly and helpful,they always have something new on display and the quality is exceptional ;)with 2 years international warranty.

Extremely annoyed at this point. I do not understand the staffs logic, bought some Neckless and their diamonds fell off in 40 days and staff refused to help me out.

Bad service, the staff not helpful

Service needs improvement

Mais que se passe t il avec cette branche et avec swarovcki ?! Le modèles creer très très grossier, très cher....et ce design vert de la boutique ainsi que ce nouveau concept 🤒🤕🤯 .Rendez moi l ancien !