Staff is least helpful. Long waiting time. Customer service staff attends one customer and go on long breaks.

Such a terrible service at burjuman store. Lady from counter no. 10 was so arrogant and rude. I went for a new postpaid connection waited for 1.5 hours and had to go back home empty handed. Out of 11 counter only 3 working counters that too during rush hour. They gave me 3 tokens numbers one after another and none of the tokens were accepted by any counters and pushed me from one counter to another. Really very disappointing.

Helping staff,self help machines for bill payments. Bring change if you want to pay the bill or if you are ok to pay some extra amount added to your account. I faced this difficulty. Staff is really good and ready to help in anything they can.

Quick and efficient customer service. Was surprised to find the Etisalat customer service centre inside Bur Juman metro station... Thanks

Excellent show room. Great support from staff. They are always trying to reduce the crowd, asking the customers immediately whether the problems can solve early by using machine or not. Any kind of issues will be sorted out immediately...

Good my work got finished at time. But if this is done through a mobile app will be good during this COVID time. As we need to give our finger prints for Emirates ID update.

I went 5 times to fix an issue & even provided all the proof which shows the exact cause of issue. Unfortunately still my issue is not solved even after 15 days. This causing me a lot of inconvenience especially during in my job search time and the number which was lost has given as my primary contact number.The main Issue was:-I lost my mobile while travelling on RTA bus on 3rd of June’2021 and same time complaint has been lodged with RTA customer service.Same day I went to Etisalat center, near Sharaf DG metro to lodge the complaint & block the lost SIM, they simply denied on the ground of expiry ID.After that I immediately went to Burjuman center for same complaint, but here they at least listen to me and lodged the complaint and registered with my valid passport.Here are few issues which still not solved.Visited 5 times to check my status of replacement SIM. Every time they just scanning my documents and sending for approval. Simply say that we will get the call within 24 to 48 hours, I had waited whole one week on my first visit to get call, but went in vain.Not providing proper support. Not able to solve the issues single handed. Not a professional leadership to help the customer, only staff’s decisions are final and the result is zero and unsatisfied.Sorry to write long complaint, Please listen to customer carefully and understand their genuine problems. Consumers still considering that ETISALAT is one of the best telecom service.

Staff are chit chatting and are not bothered to call the waiting customers. These staffs do not have any supervisor nor there is any accountability. Verify disappointing

A place where you can buy Etisalat SIM card or change package, recharge etc.

Etisalat branch with burjuman will do well for corporate customers and get quick respond for problems

Given wrong informationVisited on Saturday 11am found cloased

Best place to visit and have your etisalat works done. Very helpful staff. Very courteous.

Good facilities & service at Burjuman.. but no facilities at Shindaga.

Very unprofessional service at Burjuman branch,no value for customers time.

Will share further once used.

They attended the long line of people for customer service, until all were served. It was last day of the month and they worked overtime.

Very helpful staff. Mr. Muneer helped in every way possible.

Good and best 👍😊✌️🤗

I went more than 5 times to fix an issue. My etisalat service was disrupted due to non registration. I did the the registration and paid all my dues. Still my issue is not solved.I am not able to receive or make any calls due to disruption of service.Not providing proper support.Not solving the issues timely.Causing me a lot of inconvenience especially during this time when I am in the look out for job.Sorry to say, improve your service!!!

Its crowded in the evening most of the time but great management and quick to handle custkmers

Good place and helpful service center.

Yes. They had what I wanted. However, despite having more than 10 counters, had to wait for more than 20 minutes! There were only 2 costumers ahead of me!

Good, Smashed & Well Decorated

Average service standard need to improve customer services resolving issues

They follow covid protocols well. Staff members are polite and helpful.

I had to sit for 2 hours before I was told that I do not require to update my documents as they expire only 7july. Because I recd email from etisalat I went to update. I was told that its bulk emails being sent

#Unprofessional storeThere is no marking of where ppl need to wait and when you try to enter they say its closed for the service you wantThey tell you that you need to call a number to cancel your account no wonder looking at the way they service their customers they need to have a helpline to cancel accounts#800 6665 You can call the number and enter your account and it tell you to go to the store 😂😂#goodjobatwastingtimeJust a waste of time#badcustomerservice

Inside karama metro station. Really quick with service

I went to this place to apply for a new landline connection. Very friendly staff and well organized.

Business service is very bad at Burjuman. No etiquettes for customer service executives. Service quality is very very bad. Store manager also sameSomeone should overlook why this guys are ashaming reputed organization like etisalat.

Inside burjuman metro station towards exit 3 burjuman mall

Didnt meet the requirement. Me being a visitor in UAE on a premium visitor Etisalat package have not had a satisfactory experience meeting Etisalat & Dubai standards

There are good people there

If i can put zero stars i will , the worst unprofessional service you have and unexperienced customer service, since two weeks we apply for etisalat elife service , till now we didn’t get the connection , and they already inform us that it will take only 2 to 3 days , as you know that schools are online and working from home and no one even shows . So sad for this bad experience.

Best experience and record time attendance to me

Very bad service, Around 6 years I used this number. Shame now...

Please approach the centre for any sim related issues

Very bad @ burjman Etisalat, there have only 3 counter for business. And very delay for all works

I love this place becoz etisalat give sim in 5 minuts

Convenient location near Burjuman metro station. Easy to visit

Was heavily crowded though distancing maintained. Big queue of people so I got my work done through the app.

Fantastic service. Shout out to Berchmans with his ever so patient attitude and smiling face and forever ready to assist attitude

Everything is ok but theres nomore ATM machine in the metro station andso nearbyNeed to walk a hundred metres to reach the atm

I am using Etisalat SIM since last 3.5 years which is having ownership with my friend and he left UAE 6 months back unknowingly. Now I got message from Etisalat that SIM going to expire.Please understand current SIM card linked with all my banking and corporate business.Please guide me of Transfer of Ownership of SIM without current owner availability, I cant loose this SIM.Please help.....ETISALAT

Very good service. Burjman staff is polite and hardworking.

Good n fast service at centers

Friendly staff and good service too.

Crowded place but good service

The service was amazing.

Need to wait in queue due to covid 19 rules.

Convenient location being inside a Metro Station, service as Good as any other Etisalat customer care

Too much crowd and less staff, hence waiting time is more...staffs are supportive...

Got what I wantedBut very slow service due to personal and business customers are being serviced together

Yes it was very good

I have stopped my connection before but still they are sending bill each month and they are not given responding our calls properlyZero

Always providing wrong information about the documents and asking the business customers to come backI was here 2nd time after all my office hour permission again they sent me back to take document .Worst information givers roaming within the business center.

They are very helpful.

This is in Burjuman Metro Station. This is good place where you can resolve your mobile provider issue.

No good staff

Best service ever had.

🥴Not even one star worth. WORSE service ever. When you call etisalat, it takes you in circles and does not let you connect to an operator. HORRIBLE! I’ve never experienced anything like this before, NEVER in my life. Choose Du over Etisalat 🙂 you’ll be glad 🌝

Its a good place where the public transportation connectivity available and staff found to be efficient towards customer service.

Very good service. Very informative staff.

Good Experience there... it was inside Burjman metro station.

Very crowded since its in metro station. You will end up in long queue.

Nice place, one stop solution for all telephonic issues.

Only 2 counter for business and only 1 is optional. First have to wait in line then for the token number. Wasted two hours

Good, cooperative mind and helpful.

Yes very bad service and sales men. Never buy any electonics

I was lucky,, theres no queue,, they followed safety protocol,,,

Such adamant and nonsense customer service.

Strategically located wow

Thx

They take long time to cancel a connection. Also nobody will respond if you go for cancellation. They will tell just talk to customer care centre. Thats all. Also think before you buy any postpaid plan or you sign agreement.its a trap.they wont give any discout due to covid or loss or job

Poor customer service ...and policy . .cant transfer the number of my wife to my Emirates Id because they need finger print of her ...she is already in Ph....they said that just change my number ....easy to say but how about my client . .I will just get new number but I will transfer to du

All good just took more time ..

My problem was not solved,the staff had limitations. They earnestly tried to address query,but no use.

Service is not so good. Chances are your issues wont be resolved.

One of the good center to visit

Too much wait time for business, when they know how valuable time is for business,waited 1 hr to resolve 1 quiry, they are only quick when u go to take new plan or phone or else be ready to wait 1 hr

Good service

Service was good but over crowded have to wait in queue for almost 1 hour

Etisalat is one of the worst companies that I have ever worked with. High prices, they know you have no option apart from using their services, they don’t care about anything called customer service or customer support especially for customers who used their services even for many years, the call centre team are untrained and very poor problem solving, 2 days back i waited more that 30mim on hold to tell me restart your connection again!!!very frustrating experience and I would never recommend using this company if you have another choice

Good.Helpful.

Very well managed govt office. The staff are helpful. Its very well organized with their token system. You may have to wait your turn. Very easy to get to it using the metro. Nearest metro station is Al Qusais. If you travel by car as well parking is not a problem and also it is free.

உன் systematic service.... No customer centric support

I had provided a an auto payment request at this outlet and as you can expect it was not implemented. Today I am going to another branch to reconnect my line. When the people talk nicely to you you automatically expect your work to be done. Unfortunately I was proven wrong.

Its lot of peoplebecause unprofessional staffsdont teach them many jobs can done online

Good service experience 👍

Ok

Very good service

Very good service

Excellent service!

Thanks you very much for hopeful

Negative rating couldve been given if possible. Stay away from Mr Khalid Mahmood - The Sales Manager.

Its good

Best services with average customer care

Nice cellular company in uae

Great place close to burjuman metro.. Conveniently located. One stop for all your mobile needs pertaining to Etisalat!

Its all services taken more time