Took some time locating the office. Had to drive past a couple of times and finally managed to park in a lane on the rear side of the office.Office decor and ambience lacked positive vibes. Reaching the appropriate counter is a trial and error basis or if one is lucky there is a helpful customer providing guidance. No staff to assist a first timer. Staff appeared to be harassed probably due to high demand as the airline has a reputation for safe travel and probably the budget traveller has only this airline operating to his/ her destination.Phones remained unanswered as staff were busy assisting customers. When the staff was informed that even the toll free number is never answered, the staff replied that there is an overload.Staff at the counter was professional and business like in their conduct. Highly knowledgeable and provided the requisite information promptly.A customer from the airlines country of origin should not expect a courteous welcome or a pleasant greeting. So steel yourself and exit the location if youve had a successful transaction.

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Worst service. They wont tell any details of the flight service.Really fade up with thier mobile service. I tried 30times in a day they are not picking.As per working time 11.30 I reached at 10.30 they closed their office.We are all thinking about the cheap price but here the samr way they are treating us.Kindly please try other service. However the flight rate will be high.But this kind of attitude air service will spoil the indias reputation.

Any changes or modification in the online bookings is not possible through online. This needs to change; else air India is not contributing for digital India. Personal visit to the office is a must for changes as of now. Office staff and process are customer friendly however better to make the process online.

Good for nothing. Worst service. Staffs are siting idle. Not giving any proper information or any services. Telephones services are kept idle. Never pickup telephone calls and no replies from emails. when we visit for any services like refund and all they says we will call you, no need to visit our office and hence no replies. i dont see any use of this office

Air India Express - Ticket modification update - Had to visit Air India Express office today (24/03/2020), for flight ticket modification, an officer told that no changes can be made on tickets until April 10th, and the ticket amount will be on our credit, until this year end, to change flights to another date of our choice. Hope this information helps.Please refer attached images for detailed information.

I visited this place today walking around. I liked it very much. Id like to work in such institution.

Kindly note, do not book any tickets through Cleartrip for air India airlines. Both the companies are fraud. As lots of people booked tickets in pandemic time and they didn’t returned the money till now. Even my money also they are not ready to return. I contacted the Cleartrip team for the refund of my trip id 200402400358. They informed me that there was a RA raised as 000573384 on June 2020. However, they haven’t received the approval from air India in 8 months or reply for the RA 000573384 which was raised.So do give the reply for this RA. So they will process the refund for that.

1. When ever you called they wont pick up coz they are busy in another line. The same word i am hearing from all customer. My question is to whom they are speaking?2. The management not respond our emails so the representative not respond our calls. The same behavior can see from crew member in flight..3. So everyone getting salary from our ticket, even they dont know meaning for the word is called SERVICE.

I have been here twice once before n today. They speak very politely and give you all the information needed.Before there used to be more crowd but today it was empty and my work was done in some 5 mins

This is all u get, after my online transaction failed, but money got debited and I failed to reach their 24x7 so called call center. Waiting for my dear good old EK and EY days to be back

Near to mall of the emirates

Nice, Dont expect the richness but efficient staff. The rescheduling was quick and didnt drain my vallet 👍

With my personal experience I will not recommend anyone. Dont waste your time and money.1. They dont maintain standards. In my opinion they dont deserve International flights.2. Very poor and worst customer service ever. Better to say they dont have customer service in my point of view. Even we will not get replys to our emails also.3. Even small and very low level company websites are much better than this.DONT GET INTO THIS.

Call the reception for any enquiry and the lady speaks rudely as if the school is not paying them well to be polite. She ld hung up the call without a thank you. I would not wish children to learn this behaviour.

They never answer the phone calls.Worst customer service ever.

Worct Indian organisation,never attend phone call,but they written phone number out side

Today Deira Air India express representative good guidance given while reshulding my family Air tickets.

Good service before going i read google review many people mentioned bad service but my experiance very good service

Experience with the teaching staff have so far been excellent but cant say the same for their administrative staff though. Was pretty frustrated with them.

With my personal experience I will not recommend anyone. Dont waste your time and money.1. They dont maintain standards. In my opinion they dont deserve International flights.2. Very poor and worst customer service ever. Better to say they dont have customer service in my point of view. Even we will not get replys to our emails also.3. Even small and very low level company websites are much better than this.4.They dont receive calls at all

They layer and chitter I booked my maximam air and last year I booked my family ticket and then all thing close and still not receive my refund

Nobody picks up, no email reply, been a month since canceled my ticket and waiting for refund, dont know who to contact what to do.

Very nice and Firendly staff i dont know why these peoples give this type of feedback i they are very helpful and friendlyWhatever i ask they gave ans very gentlely2 minuts walk for salah Al din metro station

Very Worst Service by the Air India Express Staffs, where they didnt allow any customer inside the shop and treating like dog. We have to wait outside the shop in Hot weather and they call one by one to discuss on the entrance of the shop. No helpful at all..

If l put comments will it work for me it Dont work. Called several times dont pick maybe ull dont have a associates to attend to all this call it would make everyone life easy for understandable that is my suggestion not a complaint as complaint dont work it makes a person more angry then to Motivate 😊 Otherwise the staff are friendly and must Smile a bit more 😀

Experienced good and fast service . Walking distance from Salah Al Din metro station, Gate #01

Not nice staff and always procedural issues.Refund not granting as per terms , only they refunded taxesNever travel with them

Good decent place and quiet helpful team ... Currently due to covid they are unable to cater all limited flights etc ... Thanks to staff..

Good 👍🏻 customer service in the air India 🇮🇳 office 🏢

Worst experience . i have book a ticket resulted in error and money deducted but no ticket. i have been following up for like 1.5 months . still i didnt receive my money. If you are an innocent person they will just fool you.

Visiting office is last option, due to no one answered phone.Staffs was helpful.Overall, its ok.

They charged 910 AED for one ticket from delhi to dubai, and didnt give proper bill and taken only cash during Lockdown.It was worst. Shame on AirIndia

WORST SERVICE DOESNT ATTEND PHONE CALLS.

Some staff are supportive.. and its agent office in Dubai. Not direct office.

Good staff and attitude 👍👏👌

Called many times but responding the Phone calls such a poor poor poor poor poor service no clear contact number in Airindia own site.Very Very Very worst customer service

No one answers the call, even if you try 100 times!!! Pathetic!

Uneducated guidelines staff.they make mistake and argument.Simply tell about travel agent stupid. Very bad.......etc.....

I went there in an urgent matter the service wes awesome friendly staff

Its an government recognized office where india airlines Air india and air india Express tickets and related queries being solved. During repatriation flight there are huge numbers of people used to gathered out the office. Its very important and useful, people friendly office where first verbally queries being solved. There is one setback that they usually will not pick your call. But it is situated nearby metro station so that people can easily reach and get there problems solved. Office situated next salahuddin metro Station of green line and nearby RTA bus transport also available. As it situated next to road taxi services also can be easily accessible.

Terrible Terrible Service!First time we have booked with Air India for our trip to New Delhi.Due to India not issuing tourist visas weve had to cancel our trip and get a refund on our ticket.No response on any of the numbers provided on the website.Dubai love number is a dud as no one answers.How do we cancel our trip !

I lost money after i book ticket for my family Payment has been transferred but no ticket issued. Total waste no replies no responds no one never answered phones office staffs are very harsh with customers if u visit airindia office dubai sharjahWorlds most worst airlines. Better to go india by walk but please dont book airindia tickets

Worst experienced from this office no one receives call even you try 100 of times. They should have removed their number from their office.

Worst experience staff dont have manners to talk with peaple its all drama there frist only peaple are in trouble they know already but still no manners at all its like no shame

Air india express office in dubai to bad nobody respond the phone call more then 20 times for day, I try last one week I call to air india express office no answer 04 2079400 what it this customer service waste 😑 this is last service air india express flight ✈️My email address [email protected]

Dont book ticket from air India online . They will take the money with out any ticket and very poor response from customer service.Customer service unable to get information from t finance teamfinance team team is unable to share any information to customer serviceCustomers are unable to connect directly to finance team.Ultimately if you book the ticket even if it is air India server issue your cash got deducted and no ticket received. that also your problem because you choose air india.

This 1 star also you are not deserving.None of the people were not attending the phone calls.I dont understand why they are doing like this. During this corona season i like to avoid the travelling..otherwise i should definitely visit their office to complaint against them.

They do not answer phone calls, so spare yourself the time trying. This is even recognized by airline staff at the airport. Recommend using one of the international support numbers provided on the airline website.

This 1 star also you are not deserving.None of the people were not attending the phone calls.I dont understand why they are doing like this. During this corona season i like to avoid the travelling..otherwise i should definitely visit their office to complaint against them.

On 29 may I went there for my ticket, dubai to delhi.Vande bharat mission

It seems like air india is doing its customers a favour. Arrogant staff. I left when I saw them how badly they were treating their customers

Quick n very courteous staff

Due to current virus outbreak wherein all are helping each other. This is the place where you will get rude answers from the staff and the manager. They will not solve your problems but will only increase them. Customers are helpless.

Poor performance staff vandhebharath mission&additional flight tickets sold out ,management playing with passengers like... system not working,sold out,unable to receive passengers bad experience guys dont waste your time

They didint even give me a receipt for the ticket purchase. they didint mention if they are going to charge me extra AED 20 for swiping the debit card (lol)

Good response from aziz helpful person n prompt service

Very cool institud

Arrogant & Shouting staff right @entrance. Listening skill is absolutely lacking...sorry to say, Poor experience.

Extremely sorry I called my reservation for Mumbai on 19 March under Booking Ref H3283 from AirIndia office in Deira Dubai . I cancelled my booking on 2 Feb and I was told to send an email to ecommerce @airindia.in. for Refund and also I was told I will get Refunds within 2-3 working days but till to date I didn’t received funds neither from AiIndia office from India nor from Dubai. I don’t understand why should ask Air India office fromIndia when I paid in Dubai . Pls trace this matter urgently otherwise I will lodge complain against Air India in Dubai who has taken my money.

I think they dont have phones at their office.

Very nice and friendly staff.... Easy accessibility

Al ways good service

Very poor service and non co operative staffs. Security persons are better.

Air india office we call many times but they are not pickup the call we send the mail also not replying we book the 5 tickets 21st march after that same day message come your flight are cancel thats it after that we keep calling but that not answering any call worst team

Cannot contact through phone.no call center in UAE.direct contact to india office.where nobody pick the phone.always buzy.after continues call.one agent recieved the phone but he was too much hurry to put the phone down.please sell air india to private company to good service.requesting to remove the negligence staff and all senior members(age wise).they cannot talk properly and read the ticket it self.because of him i travelled to abudhabi at midnight and reach office directly.horrible experienceone of our senior citizen air india staff cannot read delhi or dxb.he thought i am traveling to delhi and he said flight gone. actualy i was on time.no reply from any body even too much escalation

Just take the call.. no response very bad serviceat least take and answer the call

This airlines is the worst .RIPMy deepest condolence with this company and management

Its only one place for air india office in dubai

Master of disaster , it seems a dead organisation. no matter how often or how much you try to reach them, keep on calling them but your calls will not be responded. if anyone want to waste his time calling them .. best of luck.

Air india/ Express customer service office. Located close to salauddin metro green line (Ansar Gallery exit ).Before visiting, please check the office hrs

You dont even ready to pick a single call of 100 calls which i tried to call you.

Pathetic service trying to reach the office number since one week no answer and also office working hours not mentioned online ..

You could make a real saving and reduce airfares by cancelling your Dubai landline service; you dont answer it, therefore it is redundant for customers.Looking forward to the discounts we will see as a result.....See you soon; your website crashed twice mid booking.

Master of disaster , it seems a dead organisation. no matter how often or how much you try to reach them, keep on calling them but your calls will not be responded. if anyone want to waste his time calling them .. best of luck.Else air India is not contributing for digital India. Personal visit to the office is a must for changes as of now. better to make the process online.

Had visited here for emergency but the staff who was doing overtime (6pm- 8pm) was very helpful

There’s no point of calling them I tried so many times they put the calls on hold for 15-20 mins saying all our representatives are busy attending another calls. They don’t even reply the emails. It’s like a dead organization

Cancellation can only be made through call center and no one picks the call. I tried all the numbers found online and in their website. I went to the extent of call their cargo department. Better shutdown. Worst and a disgrace to India.

Staff is ok, but they dont answer the phone calls, you have to visit them to in person.

Actually they don’t deserve 1 star.The staff on counters feels like they are doing charity by working.Reality air india is doing charity.Better to privatise.

Helpful customer care people :) separate section for Air India and Air India Express.

Very fast service, friendly staff, prime location

No one ever picks/Answers a call at dubai deira office tried several times

.i never forget such the head office people helping mendality. Thanks.

Good staff there always helping people

Travel with Air India was hassle free and easy.Its was a good experience travelling with Air India.

Small office with limited staff. Crowded due to the Covid 19 situation.

Zero customer service.. these days they are hyper (covid ) even now they should support.

I have booked but amount deducted and dint get ticket or refund, any one facing same issues got refund? should i visit any branches to get refund?

I wish i could give it zero stars. Pls people dont even travel this airline for free. Its not even worth travelling free.The customer service reps dont answer our calls and the flights are always delayed.I am sure they come here and give themselves ratings instead of working...shameless creatures.

Its not even worth for 1 star, stood in queue for 4 hours and informed there are no tickets in which we have 3 flights to Hyderabad

Very friendly staff, helped me during my return.

Shame on this airline.. I keep trying to reach over phone and no one respond .. I tried calling international support team of india.. they put my call on hold for more than 12 min.

Booking reference J761BReturn flight from Nagpur to Dubai via Mumbai was absolutely mishandledThe Nagpur to Mumbai flight was delayed by more than 2hrs , which was intimated by revises schedule , without any one looking at the connection flight would obviously be missed , but no effort to correctHorrible experience

Silent. No email reply no intiative to resolve customer request just the worst kind. Its time to look for investors to buy airline.

The place is lil cramped for room. Slow staffs. No proper parking for customers as only available parking is RTA parking behind the building. No easy access.

Is good .but phone not answering

Worst service ever. Even if the flight met accident , they wont answer any of the emergency calls. Throw your landline into dustbin.

Located at a wrong place (unless you are reaching by Metro), this office is not customer friendly. Even the Google location is shown wrong. However, the staff are courteous

World worast air lines dont booking no buddy response call warast costumer service