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The Perfect Help
Dubai, United Arab Emirates
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Ah
Review №1

I have been working with TPH for a few years, Kristian in particular from customer service has been incredibly efficient and helpful. He confirms appointments every week and ensures punctuality, high quality, and makes the whole process smooth and reliable. I highly recommend working with him.

Z
Review №2

Amazing results from Denalyn every single time. Really happy with her, extremely good at her job. Truly someone that goes above and beyond just minimum to reach a very high quality standard. The extra care and attention is excellent. Very rare to find in a Maid. Thanks also to Kristian for great management and flexibility to coordinate and make it happen.

Ma
Review №3

Customer service is very friendly, helpful, and answers quickly to all concerns and questions I had. There are various ways to contact customer service, making them very flexible. This cleaning service does a very thorough job of cleaning. The workers are friendly, very knowledgeable, and kind. Our appointment arrived on time. We had even been able to arrange the appointment to be held another day. Theyre very punctual and particular about time issues. The value is a little pricey for me, and could be more value priced, but they do a superior job at cleaning. Its worth every extra penny.

Pr
Review №4

(Nanny visa thru them)They are good in calling and follow ups until you gave your money. After payment, getting through with them is next to impossible. You can’t talk to anyone. Everyone will say they will call back or reception will say they are busy. If you are looking for a visa for your Nanny, go somewhere else.

Gr
Review №5

I have a regular cleaner from this company. Her name is Michelle and today I was really impressed by her honesty and dedication to my apartment. My 200 plus dirhams was missing and she found it and kept on the table with some changes as well. That was really impressive and I would like to recommend her.

Da
Review №6

I love using this service and I thought it was great. It was also an amazing customer service. They were very helpful and they set up my service promptly. The employees were fantastic. They showed up on time and got the job done quick and did a great job. I would definitely use these guys again and I still want to get there right in front of the line when using this service. The value of this service was worth what I paid for it. I really cant complain. I hope that they keep up the good work.

Da
Review №7

Im so impressed by how they communicate. They are such an incredible problem solver. Awesome service. I hope all cleaning company are the same.

Ya
Review №8

Excellent service and well trained cleaning ladies.customer service is great, friendly and flexible.

Ra
Review №9

Very professional, always on time and providing good quality services, highly recommend

Em
Review №10

Wonderful service and the cleaners were so professional. It was a recommendation and surely they didnt disappoint. Alma was really polite and very respectful.

Gi
Review №11

She was amazing. This was my first time with a cleaning service and i am really impressed. Even my live-in nanny couldnt do a better job than her.My husband was impressed when he was back home. We are thinking if we should hire her monthly.She was timely as well.

Ay
Review №12

The company is going from worse to worse.In the beginning they were good and they used to send good maids. But now the send unprofessional maids with no experience and very very slow and cant work independently and also their customer service are rude

Iv
Review №13

We Couldn’t be more happy with the service we got. They arrived promptly on time and did a thorough job. All the way down to the fine details. We would definitely use their services again and I would highly recommend them.

jo
Review №14

Linda was very personable, very friendly. She did a fantastic, thorough job. Dont know how she got the baseboards so clean, but they look great! Our apartment smelled wonderful, bathrooms and kitchen sparkled, carpet has never looked better. Everything was put back in its place.

Di
Review №15

I appreciated the proactive outreach to find a time that was even earlier than the original appointment. I asked for one addition to the normal scope and the team was very accommodating. Two people clean for nearly three hours and they did an amazing job. I would love to have them back. Thank you Carla and Carol.

Ca
Review №16

I would like to thank you all for your services! 1st thank you Rhea for your management, support and help to find our amazing helper Juliette❤️ You did a big difference in our life by helping us and letting us enjoy our time with our kids!! We wish you all, all the best... God Bless🙏🏼

Sa
Review №17

This company is becoming worse and worse by time! Cleaners never abide by masks! They need constant monitor, never work independently. I have 4 times werkelt cleaning, twice at least they call 7 am to cancel the 8 am appointment!! Claiming that cleaner is absent. Who doesn’t show every week on same days, same time and still keep their job?!!

Ka
Review №18

Great service and its Highly recommended. For sure I will keep using the service.

iM
Review №19

The company sent me two cleaners. One of them showed constant dry cough after two hours from the service. I asked her to leave the villa because I have elderly and children at home. She said the company doesn’t provide her more sick leave (she took four days off the previous week). She also said the company doesn’t pay for COVID test. I contacted the company and asked them to provide COVID test for the two ladies. As expected, the one who was coughing had COVID. The other lady’s test came back negative. The company sent her to work next day, even though as per DHA guidelines, she had to quarantine for ten days because she was close contact to COVID confirmed case. I spoke to the company , yet they disregarded my thoughts to follow the guidelines. More houses will have COVID exposure in the UAE with the way this company is handling its staffs.

Ib
Review №20

Adriana was by FAR the best thru your service. The others did satisfactory no complaints! Adriana hustled the whole time and everything is SPOTLESS!!! She went past expectations! She is a delightful human being and was a joy to have in my space. I’m in a severe illness and picky about Who is in my home. I wish I could have her come weekly.

Am
Review №21

Was so pleased with the cleaning. The house looked fabulous and was just sparkling. I asked for special attention to baseboards and they look super clean!

Ma
Review №22

Our home is spotless! The cleaners worked so hard--our 15 year old white Ikea dresser looks brand new--theres no dog hair in our carpet! No surface was left untouched. Our home is as clean as a four-star hotel. Super impressed.

Su
Review №23

Jessica was amazing. Will love for her to come back and clean our house again! Thank you so much!

Sa
Review №24

Elvie and her associate were pleasant, on time , thorough and hardworking. She confirmed the appointment the day before. They did a great job. My daughter who was coming home from the hospital was thrilled. Thank you Elvie!

Mo
Review №25

Cleaner did not show up, and no one even called to apologize or to inform.. never seen such level of serviceUpdate: Quality Manager called me and provided a discount for next service, i requested deep cleaning, the service provided is average, hence i increased the review from 1 star to 3 stars.

Da
Review №26

Excellent - arrived on time, was really thorough with the cleaning, and incredibly efficient! will definitely call again in future

R
Review №27

Very untidy , the house was left uncleaned, booked the maid services for 8 hours of cleaning, nothing was much except vacuuming wondering what the lady was pretending to do all these hours, very unsatisfied, very very very poor services would not recommend it to anyone and please stop removing the low rated review, you should have transparency of opinions

An
Review №28

Very professional---good communication before she arrived and she also checked in with me when she was almost done to ask that I review her work to make sure it was what I expected. Really great job overall---the house looks amazing and I have zero complaints.

Na
Review №29

Exceptional service. Did not expect to have to empty the fridge or cabinets before they could be cleaned. But expectations exceeded for work completed.

Sh
Review №30

They arrived early (huge plus), were very quick and efficient and got the job done.

Fa
Review №31

Exceptional service. Did not expect to have to empty the fridge or cabinets before they could be cleaned. But expectations exceeded for work completed.

Ge
Review №32

I just wanted to compliment TPH for running a professional business. When you phone the office to the efficiency and punctuality.However, this review to to really emphasize the value of a lovely, helpful, happy lady Marlyn that is very hard working, energetic and always willing to help and assist. When she walks into our home she gives 100% and just gets the job done, she is attentive and uses her initiative too. It is not often that you get someone that makes you feel like “ nothing is too much, or big for her to do”.I would like to take this opportunity to Thank her and to also recognize her for all her hard work.

Os
Review №33

Thank you guys for accommodating my request on holidays. The helper was amazing, mind if you can let me know her name as well. Very hardworking and even though the time had finished, she insisted to complete the work. Admire her dedication👌🏻👍🏻👍🏻

Ch
Review №34

What an unprofessional company they have no track records of their cleaning visits and after you stop their service, they invoice you random cleaning visits in my case 700dhs to be paid even after you have stopped their service! No internal comms no nothing

Ta
Review №35

Please do not hire live in maids from them- this has been the worse and the most stressful experience I have ever had in 15 years living in Dubai. Absolute nightmare - completely unprofessional .Huge amounts of money gone down the drain-My mistake - I should have read all the horrible reviews on google first before giving them 16 k for a 2 year contract . Absolute rubbish attitude where the manager shouts at the customer and the maid who refused to work . Instead of asking her why she wants to leave and not work - he says ‘ okay dear no problem come to office ‘ who does that?

Go
Review №36

We are very happy with our maid (Marylyn). She arrives on time, is hard working and very pleasant to deal with. She carries out tasks without any prompting and does more than she is expected to. Lance is polite and easy to deal with. He promptly set us up with a maid that we are immediately happy with. Lance seems flexible and willing to accommodate our particular set of circumstances regarding maid help; very content that it has been a pain free experience so far.

La
Review №37

I don’t usually write reviews but you guys deserve it. I have been using you since 2 months; Cleaning is good no complains. But what impresses me is the punctuality, they have never came late yet which allows me to plan my things. Keep up the good work!

Ma
Review №38

I just want to congratulate the Management of this company of having a great staffs; Edna and Lydia as their cleaners and for your agent Mr Lance. Your agent is really working to please your Client. Edna and Lydia are not just cleaners, i can recommend them to go further for their career. Very trustworthy, hardworking, sincere and can work without supervision. God bless your company.

Ju
Review №39

Was the worst cleaning experience I’ve ever tried in Dubai in the last 7 years. Was my first and last time.Update: it was August 19, Palm Jumeirah Azure

Sc
Review №40

They are certainly very big and they didn’t disappoint me either with their cleaning. I think her name was (Mary Jane), she was too good. Very hardworking and did the best cleaning. Definitely using them again!

Pr
Review №41

Pathetic company . Booking through just mop . Requesting one regular cleaner and despite that random girl every time . When contacted they ask the customer to contact just mop . Which in turn has no information about it .Not recommended at all

an
Review №42

Hi .. just to let you and your office know that i really appreciate Esther. She’s so hard working and cleans my place extremely well. She’s a fast learner, trustworthy, very kind always smiling and readily appreciates every little act of kindness shown to her. Your company is very blessed to have her as an employee... she’s now my number one ❤

ma
Review №43

Our second terrible with The Perfect help.My wife previously reviewed it from our last booking with them on their failed professionalism, and now I am as wellWe booked a 11am cleaning session with TPH and upon no one arriving by 11:15am we called to follow up. We were then informed the cleaner was absent and was not going to show up so if we could reschedule.This is find ridiculous , why is it that we have to call to be I formed that it was cancelled.Utter disaster. They have now said they are sending a cleaner for 12pm and she will be done by 1pm.Lets wait and see if they actually can complete their service or if it is another failure.I would to think you dont have that many problems that you need me to share my details. Speak to Christina and she should be able to help you. All the issues ha e been with herself.

Ra
Review №44

Excellent service, professional help, ladies are very professional as I don’t have to instruct them! The flat is usually in good hands! With amazing customer service from Mr Lance! He is always checking before and after service. Never let me down with sending very professional ladies to help me in cleaning! Trust worthy co and I will always be their loyal customer

カー
Review №45

Today was my first time try this service so my anxiety was through the roof! Mira who took my call and explained how their service works and that she’ll send me an experienced staff. Geraldine did a great job of cleaning our whole apartment. And not only she was hardworking and diligent, but she was honest to call me back and inform me that I paid too much apart from the tip I have separated for her. She went back to our apartment to return the excess payment however we have already gone out. Both Mira and Geraldine assured my that the excess payment can be used on my next call for their services. Honest and helpful as well as good businesswomen, keep it up! - Mr. David 👍🏼 ⭐️ ⭐️⭐️⭐️⭐️

Ro
Review №46

This was referral from one of my friends to use your service. Let me tell you, they were brilliant. The ladies were very hardworking and they never said no to anything and maintenance team were very prompt. All in all, a great service. Thank you guys👍🏻

To
Review №47

I have been using this company for the past number of months now and I have found them excellent. They are always on time and are very thorough. I use this company for all my clients and as a result my clients are very happy. All the staff are very friendly and helpful honest and trustworthy and professional. Their customer service is exceptionally good and in particular Van in customer service. I only know her name as van but anytime i call she always deals with my request in a speedy manner and her follow up to any requests or requirements is excellent. Recently I needed a cleaning service at very short notice and within two hours Van had arranged everything for me. She always follows up with a call after each service to see if I was happy with the service and invites feed back. I have been using cleaning companies in Dubai for the past 6 years and I have to say that this company far outshines any other company I have dealt with. I have no hesitation is recommending TPH to any of my clients.

Mi
Review №48

I booked for their disinfectant service for my house. To sum it all, it’s what we needed. Extremely professional and will definitely refer to my friends. Good job guys 👍🏻

Jo
Review №49

The cleaners assigned to me by my agent Mr Lance were amazing! They are super professional and very accommodating. I had some mold in my oven and they got it removed! which are typically very difficult to deal with. I am so satisfied with the work and the price was reasonable. A quality service I can recommend.

Ma
Review №50

I am very impressed by their sanitizing team. Very well organized and did a wonderful work. Special mention to Mr Glen

Na
Review №51

Efficient and trustworthy cleaners. I can leave my keys on days when I’m busy and they come clean my place before I’m home. I know cleaning with kids around and cats is sometimes difficult but they have given me an easy way out. I would recommend this to anyone who needs anything from a good house clean up to pet sitting.

Os
Review №52

They didn’t respect the appointment timing, every time was delayed for one hour and their staff in what’s app till long stories only and if you call the office you will find senior supervisor saying sorry only ..unprofessional and careless staff

Pa
Review №53

I am not sure if I spelled correct, it was magnolia but she was simply brilliant and very much of a help. Thank you for accommodating my last min request. Appreciated!

Sh
Review №54

Helpers are very nice and efficient. Great service provided by Mr. Lance. Hes taken great care and extra effort to help arrange helpers for us.. in time of need. Hes always polite and considerate. Overall service was excellent.-Vandana.

Ki
Review №55

Always a wonderful experience from booking till the last minute of ur house being sparkled clean. Booking is so easy and the reply from TPH comes within seconds. The staff who comes to help always have such high work ethics and with always a happy bright smile.. May it be cleaning the house or babysitting my child I always am relaxed and satisfied with the genuine care and effort put into the workWonderful and I highly recommend ❤️❤️❤️❤️❤️

Ma
Review №56

Jenny was wonderful. She went out of her way to make my home exceptionally clean. Please convey this to her!

Ne
Review №57

I recommend their service, lovely helpful girls that can do all Cleaning I ask forIn addition to a very dedicated customer support from their employer Kenneth, who can manage all my bookings & changes.

Ra
Review №58

Professional staff and always available for support. What good about them is they will cherry pick housemaids which fit on your needs. I tried too many cleaning companies in Dubai and only stick with The Perfect help. My original rating would be 4 as my maid came late on my first few visits but when Jems took over handling my account, the delays never happened again which is a great job. So here you go, your company deserves 5 stars.

Se
Review №59

Venus is amazing, very careful, very honest in her cleaning approach. I appreciate her work a lot. Please make sure you pass my feedback to your Manager.

Mi
Review №60

I want to mention two things here; firstly thank you for coming on time which is very important for me. Secondly, your cleaner and your techies did a wonderful job in shampooing my carpet and cleaning my house very professionally.

He
Review №61

This is the second time I tried your cleaners and now Im changing my rating from 4 to 5 stars. The girl who came last week was averagely okay but the one I had earlier was really really good. She speaks English well so she understood my instructions easily. It is important to me they smile plus she was polite all the time.

Ga
Review №62

Its great that you have all home services. I was tired of calling so many others. It took a lot to find the proper one. We are very happy!

Ni
Review №63

April was absolute brilliant. My children love her. She is very kind and very hardworking. Please do convey this to her!

Va
Review №64

So happy of their service! They made my life easy! Very responsive, polite and professional staff! Great customer sales service! Keep up the good work! Thanks for truly providing the perfect help for us

Wa
Review №65

This company is so great they even pay more attention to every details regarding on what do they need to clean. They make sure that they will do everything to fix your problem or to clean everything like the whole house, balcony, even the carpets, mattresses, sofas, etc. The cleaners are well educated.So I highly suggest that if you are looking for a cleaning company that can make your home neat and better.

Bi
Review №66

Logistical nightmare!! There is always a mix up with the drop off and pick up of the girls. I fell in love with Mary Joy she is amazing and cleans close to perfect but i couldnt put up with the uncertainty of whether she is going to come every week or not due to last minute cancelations and roster changes or the driver just purely not checking the drop off schedule. Lance my account manager always tried his best and went out of his way to rectify mistakes but i book a cleaning service in order to make my life easier not full of more admin and follow ups.

Se
Review №67

5 stars for quick, best customer service and reliable cleaners you are providing us. Special thanks to Ms. Saira for helping me found my cleaners who fit my needs. She will give all the help you need and she is always stay in touch for all the updates of your policy

Na
Review №68

The cleaner that you sent today(Michelle ) is amazing. She is punctual, hardworking and very diligent. I am definitely going to refer you guys. Keep it up!

Pe
Review №69

The maids are really good. I was very happy with the way they accommodated my request at last minute. Cheers !

no
Review №70

I connected with the office to tell them about my missing Pandora bracelet and they did nothing. My bracelet went missing after one of their staff came for cleaning.

ma
Review №71

I asked twice for their service. the first time 3 ladies were sent and they did a very good job, the second job was for four men who also cleaned my house and did their best even though there was no water. they really were the perfect help I was looking for. They helped to re-arrange and I really appreciate their friendliness. Thank you.

Ve
Review №72

I had booked for maintenance as well as for the cleaning. Let me tell you, I never get impressed quickly but the cleaner Carleen ( I hope I spelled that correct) was so good. The maintenance guys were absolutely professional. Thank you guys 🙏

Ne
Review №73

I was really happy with the team’s professionalism and thorough job when moving out of my old apartment. The real estate agent said she had never seen a vacate so spotless. My security deposit was refunded entirely. Thanks The Perfect Help!

Sa
Review №74

Good afternoon. I would like to thank you for sending sharon today. She is very hardworking and a lovely lady!

Sh
Review №75

I tried their service for the first time and they provided me a positive experience. Booking is easy, there is no need to sign up or download any application which is very convenient for customers. I used to order through third party agency but cleaning is terrible and poor customer service.The lady I had yesterday with TPH was wonderful, she cleaned thoroughly and really know what she is doing. I can say she is well-trained, I will definitely request her next time. Just a small thing, please do not drop your cleaner 30 minutes early. This is not a biggie but it would be more helpful if they can be drop exact time or even 5 minutes early but no to 30 minutes. I saw the lady waiting outside my house and I felt bad she has been standing under the sun for so long.

Ku
Review №76

We hired The Perfect Help last week to clean our new home prior to us moving in and they did a fantastic job. Special thanks to our cleaners (Lea and Margin). Will definitely use them going forward

Ai
Review №77

The way they handle problems and situation really moves me. They always find a solution Be a nice customer and they will give best service. Very polite and Nice staff. Definitely will recommend this company.

St
Review №78

Cleaning as usual was perfect. Jennelyn was really good and special thank for being punctual every time. Good job!

jo
Review №79

I want to ask if The perfect help company considered one of Tadbeers agencies, since all helpers visas shall be under Tadbeer sponsor???

Le
Review №80

Very negative experience. I do not recommend TPH. Very inconsistent service. They change the regular maid too often often provide ladies that pick and choose what they do or not.

Li
Review №81

After few months of struggling to find a good nanny of our few months old baby, we finally found the perfect help. There were issues at first due to blocking of schedule of our preferred lady so we tried another agency but figured out we like TPH better. Good thing, Ram (the jobber) was able to work it out & we eventually had Mary Grace Isidro who is indeed a saving grace for our family. Well-rounded, very organized, fantastic multi-tasking skills and is able to finish a lot of work even in a short amount of time. And she is superb with our little angel! We moved into a new home just recently and we specifically requested for her change of assigned area and thanks to TPH for the flexibility.👌🏻

Je
Review №82

Everything was done perfectly. No need to give instructions to the cleaner she already knew what to do.. Thank you for sending me well trained cleaner. Kudos!

Je
Review №83

Excellent service! the cleaner is very warm and friendly. it is so nice to come home to a clean house. Will surely recommend this to my friends!

An
Review №84

Incredibly disappointing service. Although the quality of the cleaning was good, I found that the company are awful when it comes to reliability and punctuality. In the first instance, they never turned up and when I tried to chase this up, my phone calls were avoided or they tried to delay making excuses about car trouble. I stupidly attempted to use them again, giving them a second chance and again no one turned up. My issue is that no one called to cancel so no other arrangements can be made and as a customer, you are left in a terrible position waiting for an imaginary cleaner. Highly unprofessional where they appear polite but allow such poor service.

Ay
Review №85

I always request cleaning with them thru online and every single lady they send is amazing. You can book same day and they will provide very good Filipino cleaners. I am one satisfied customer, keep it up guys!!!!

Ca
Review №86

I absolutely recommend the perfect help! the cleaning lady was fantastic with great attention to details. I only experience this with them. She said she got a great training - and you can see it! Well done!

Ro
Review №87

Me and my wife hired our full time housemaid with this agency. Thank you for helping us, Anna is wonderful and we are very happy with her. Great customer service too, no hassle and convenient dealing with them.

MA
Review №88

The maids are friendly and always do great job. Oh they speak good English too! Its my second month with The Perfect Help and never been this satisfied. Best cleaning company in Dubai.

He
Review №89

I have had their service twice so far and they sent two different people ( Asma and Anna-Marie, i believe) and both were amazing, and professional and sweet. I wanted to double check on what they didn’t do and they did everything i needed them to do without me asking them. A great service with great prices, highly recommended.

Sh
Review №90

Great service from TPH cleaning. Have used them for a year now and they have been very professional and punctual. It has been very good throughout the time and has proved efficient and very trust worthy. Thank you for taking such good care of my home. Would highly recommend them to other customers.

To
Review №91

Great service. I am 200% satisfied with the cleaning yesterday. The lady did a thorough job, I believe her name is Cris. Will def request her again :-)

Ma
Review №92

Never had a cleaning service done before and was a bit nervous. Kathy showed up on time and was very professional. She got to work right away, the job he did was fast efficient and amazing. I would use this service again, thanks Kathy!

Na
Review №93

If there would have been an option of ZERO stars I would have given a BIG ZERO to this cleaning company.I booked a cleaner for today morning with their Agent CRISELDA.The cleaner she sent had a zero work attitude.The cleaner pretended as if she doesnt understand English and i had to tell her everything thrice atleast.The cleaner brought a pair of SHOES with her and wanted to clean the house while wearing them.I refused and she literally threw them on the floor.She kept on asking weird questions and was also busy on her mobile.Totally stressful experience .Have tried this company for the first time and never again.NOT recommended at all.P.S Their website claims that its an American& European owned and managed company but their standards are ZERO.A small company is better than theirs.

Ae
Review №94

I have never used a cleaning company before but Housekeep have made me feel so happy about the whole experience! They have been so accommodating so that the schedule works for me and there is always great communication. They leave my home looking so fresh and clean. I’m always looking forward to coming home after they have visited!

Is
Review №95

My experience has been excellent. The cleaners are punctual, kind, thorough, non judging of the mess when I cant clean for the cleaners, and trustworthy. Cindy in the office is accommodating with my last minute requests for help. I do use them regularly and I think that helps.This is my second stint of weekly cleaning over 3 years and I have the same excellent cleaners!

La
Review №96

The whole experience was terrific! There is nothing like coming home from work and seeing your house look and smell so great. The cleaners they provided for me cant thank them enough for all their hard work.

Al
Review №97

Marivic was excellent. She came on time and left on time. Did absolute wonderful job-cant complain anything. Also special thanks to your sancare team for cleaning my carpet👍👍

Mi
Review №98

This company sucks. From Owner to the Management! Agents and cleaners are treated bad. All good reviews you can see here are being posted by its own employees because they are forced too.

To
Review №99

I am very pleased with the results of the two ladies that cleaned my home. I felt like they were very professional, paid attention to detail and did an excellent job. I also loved the fresh smell of my entire home after they left. I would highly recommend TPH to anyone.

Pe
Review №100

Surely one stop company for me. Took their maintenance, pest control and cleaning service and they didn’t disappoint me at all. I will be definitely referring you guys👍🏻👍🏻👍🏻

Information
12 Photos
100 Comments
4.3 Rating
  • Address:Dubai, United Arab Emirates
  • Site:http://theperfecthelp.com/
  • Phone:+971 4 343 6900

Categories
  • House cleaning service
  • Corporate office
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
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