Everything arrived packed perfectly, even the gellato came with a climated box, really well done. The products has a high quality and a fair price, going to order again soon.Thanks for the good job.

Quite a big selection of Italian products. Reasonably priced and promptly delivered. Unfortunately an item broke in transit. I contacted customer service and spoke to Chris. He was very pleasant and professional. Rectified the situation immediately. Highly recommend store. I’ll be a returning customer.

Casinetto means quality products made in Italy but those dont need any special feedback. Id rather give 5 stars to Chris who support me during the online order. He used his experience to solve my issue immediately and in professional way. Good job!

I have been ordering regularly from Casinetto since last few months and they’ve never disappointed me. High quality and authentic Italian food products delivered right to our doorstep. Some of my favorite products from Casinetto are a variety of cheese, olive oil, biscuits, pasta and focaccia.

Great Selection of products and at a reasonable rate.Special thanks to Chris who made the buying experience stress free. Amazing Customer Service and i will continue buy the products from Casinetto. Thanks Chris for your excellent customer Service again

Italian food company with a growth of business and employees

Great products and really quick delivery! Will be using them again for future Italian products! Can’t express how amazing they are!!

Oh my god delicious ribs. Looking forward to hogging everything I ordered. Delivery right on time and packed perfectly. So glad I found this website. will definitely be ordering again thank you.

After scheduling an order that was supposed to arrive between 6-9pm, I didn’t receive any email or message from your customer service for the delay but only a call from the delivery man at 10.30pm. The day after I had to contact customer service to receive an updated delivery time.The updated delivery time was updated to 1pm and then I received a message stating 6pm.Few weeks after I received a call from the customer service and a service recovery has been made.This type of customer care has definitely turned my bad experience into a good one.

Great experience for my first order and great assistance from Leo at customer service !

Wide range of Italian products including organic ones and pork at a good price.However, please note highly sensitive products for which cold chain must be assured, like Mascarpone cheese and fresh pork meat, put it in the cold box!It could be dangerous to put them in the ordinary box. I always receive those goods in the ordinary box and it is not advisable at all I will stop buying those.

It was off to a very bad start with my opinion of Casinettos delivery service (do yourself a favour & DONT select Fri. or Sat. morning slots!) although they are still an option for home delivery, morning weekend delivery services truly dont exist! 🙄 Recovery on this issue was only possible with the incredible customer service of Chris, whom truly deserves a raise for his naturally calming manner of dealing with & solely resolving my issue!

Excellent Customer Service!!!I called the Customer Service of Casinetto few times to change the timing of my delivery and Leo and Nenita they tried their best to communicate with the drivers and postpone my delivery as requested.Thank you to all Customer Service Team that might be numerous but I just got this 2 names.Responsive on email whatsapp and calls!Very kind and very polite professionals!Casinetto driver was also very polite and he had a fresh morning smile even though I received my delivery after 20:00.Keep it up!

On time delivery and frozen items were delivered in a separate thermocole package. i am very happy with my purchase :)

I love your products, and always on time. However, may I recommend if you can separate the bag(s) of flour to any chilled items please? Luckily my flour didn’t get damped as it was next to lots of chilled products. It may change the quality of the flour as well. Thank you very much and stay safe.

The best consideration for the clients! Regarding products and Human Resources!

Having been a repeat customer for over a year now, i can say that Casinetto’s products still remain to be some of my favorite in terms of quality.Disappointingly however, their customer service and logistics management has experienced a great decline.1) Customer service operating hours end at 6pm but their delivery schedule continues to later on the evening. So if you have any issues with your delivery, you are unable to resolve them until the next morning2) Linked to the first point, i have had several product or delivery issues in at-least 3 of my last 5 orders. Tonight for example, i didnt receive all the items i had ordered and paid for. I cant reach customer service to resolve it today, so let’s see how they make up for this inconvenience. Probably just send me the items with a shallow apology and no attempts to correct the problem internally.In the order prior to this, i was sent extra items that they then contacted me about and inconvenienced me to schedule a return.3) Their delivery schedule is mismanaged and is almost ALWAYS late. Please don’t offer a choice of delivery time slots if you are unable to meet those deadlines.4) Privacy issues: They have mistakenly sent out an email with other customers’ information. Complete breach of privacy.It’s such a shame that logistics aren’t resolved. It has been a couple of months now.

Second delivery, second failure. Non existing customer service, non existing management. I guess non existing delivery.Contacting them will ruin your nerves, and so the delivery will.Just don’t buy from them. Carrefour has better selections and service than this. I bet they are not Italians. And if they are they must be from the south.

Top quality, authentic Italian food at the best prices in Dubai! Delivery is super fast and friendly too. Highly recommended.

If you love Italian food, you will love them. If you dont like it, you will fall in love with them once you order from Casinetto. Amazing variety of authentic Italian products and next day delivery.. Keep up the great work @Casinetto team..

Worth it! Very happy with my purchase. Def ordering again.

High quality Italian fruit and vegetables especially the apricot sweet and juicy. Thank you!!

Great selection of Italian items that I haven’t found in Dubai before. Impressed with the healthy alternatives too. Good all round place for kitchen staple ingredients with reasonable prices.

Fascinated with the quick response and delivery by the team and to an exemplary type of customer service assistance.I look forward to dealing with Cassineto for future requirements.

Received the product as mentioned and on time with a good packaging. The quality is also really good.

I had an awfully bad experience with the delivery which I had to wait for 2 days.The order was placed on 26/11/2020 and Delivery Date was mentioned: 27/11/2020 and expected Delivery Time was: Afternoon 14:00 - 17:00. Obviously, nobody came, and nobody replied my calls on Friday. On 28/11/2020 I was informed that the expected delivery would be 28/11/2020 in the afternoon 14:00 - 17:00. I had to leave the office in order to come back home and receive the delivery. I was worried about mozzarella which was on its way for 2 days to come fresh. I did not want to find the delivery box under my door. So, I had to leave the work and get back home to wait for Casinetto delivery. Nobody came again. I had to make several calls to help center. They only replied that they would check with the driver and would call me back. They did not call me back and I had to call back again to follow up. I was worried about my mozzarella which I wanted to receive fresh. It happened to me in the past that mozzarella smelled once I opened after the delivery which was not on time again. My last call was at 5.30 PM to inform them that I have TO LEAVE. The help center assured me that the driver would come before 6 PM. I waited till 6 PM. The driver did not come, and I left home. The driver called me at 6.25 PM telling that he was waiting for me in front of the door. I asked him to come back the next day in the morning as I was out on 29/11/2020. I also asked to replace my mozzarella that was on its way for the whole day.I was so upset by the customer service. I would never pay again in advance. You made me waste my time first of all! I wished to return all the items but thought it would bring me more headache to get money back! So, my decision is NOT to buy from Casinetto anymore!

Loving most of the products.The main issues...usually they get out of stock very soon...also, it seems they change the Lasagna recipe and Im afraid I will not order any of these.... it was much better before!

Love this place! I only order food from there. Really good prices and you can get some stuff youll never find anywhere else!

The works best chilli and truffle oil!! Not only is it the most exquisite flake for your taste buds, their customer service is incomparable.. they are there to assist you in every way!! My one stop shop for many things!! Thank you Cassineto..

Good service delivery and excellent products. It would be helpful is a brief description of products is incorporated on the site

I just really upset with the whole experience with Casinetto, the first time I ordered from them, I got everything perfect but I need to follow up the delivery. And then the second time, it worse I need to call them couple of times to follow up my order, seems no one have any idea about it. I have informed the agent, maybe the items will be spoiled due late delivery. But she was assuring me that won’t happen. My thought was right, I got one the item spoiled. They offered me discount voucher for next purchase, but who would like re-purchase again after a bad experience? The other option they will replace it, but I don’t know if they will follow it up or I need to call them again. I won’t recommend it again!

Pretty amazed with the delivery and the packaging.Im so glad I came across with this shop.Im so happy with my purchase.😍

A friend told me about your online shop and I’ve really enjoyed shopping with you since. Your selection of foods is excellent and you sell things other online grocery stores don’t. Also, your delivery times are very fast convenient. I’m a happy customer! Thanks for all your hard work :)

Food was of good quality. Very good selection of Italian foods.Delivery was a day later than expected without an update . I had to enquire . That is the only complaint.

Came across your ad while playing a game online .. good offer hope you do it again

ITs✨ AwEsOMe🥰

I was happy overall on the delivery, it was a little late than the booked time but the goods delivered are all in good condition. I did try the flour and yeast order and they are perfect as expected. I will soon order again for more supplies. Thank you Casinetto❤️

The delivery was timely and the cheese nice BUT the fruit (kiwis, avocados and bananas) were awful, not ripe at all and not eatable even after one week! When I order fruits/veggies, I expect them to be ripe within 1-2 days max and, ideally, tasty!

Excellent quality products.Prompt delivery service.Will definitely order again.

Thanks Casinetto for best service & products.

Quick easy and a great range. Love the dairy free Mozzarisella cheese and the halal dried meats and deli meats.

Fresh ingredients, great offers and timely delivery. It checks all the boxes for a 5-star customer experience.

Amazing quality products and great deals! Delivery just a bit delayed compared to the schedule.

Always satisfied with CASINETTO.Good Italian ingredient product!Please put squid ink into the shop again. Im waiting for it.

Food quality and service is excellent. I order regularly- totally reliable.

Super easy and such a delight! I was also so happy to know that they recycle the boxes.

The ordering was really easy with great help. Delivery was on time .I wish they could wait and take the boxes back ( like flour is already in a packet , why put it in a box ) . Such a waste of resources.

Surprised by their fast delivery, package delivered with in 15 hours, very very impressive. Took a risk ordering from this site and now i’m a customer forever because of their super fast and convenient delivery.

I ordered some products from this company and it tastes exactly like in Italy 🇮🇹. Highly recommended 👍I had an amazing customer experience, thank you Andreea for being so professional and patient with helping me to choose from such a big variety. It was a pleasure to talk with her over phone. Very good knowledge of products and dedication to work. Definitely will come back 😊

Excellent experience, impressed with the speed of delivery! I live in Canada, I wanted to order some Italian Christmas surprises for my family that lives in the UAE. User friendly website, quality Italian products and easy payment. My Mom had her yummy presents under the tree within a day. Grazie mille Casinetto!

Pleasant surprise to find this online shop for the UAE. All authentic and speedy delivery.

Amazing selection. Great and on-time delivery.

Excellent product quality, well packaged and good delivery.

Nice selection of goods, quick delivery to Abu Dhabi. All items arrived fresh and well-packed. I appreciated that the cold cuts selection was vacuum packed for longer preservation in the fridge. Recommend!

Always a smooth process with Casinetto! Quality and delivery are never compromised. Thank you Andreea for the support, always attentive and friendly. Her knowledge and care are an added value to the company. Keep up the great work!

Evergy was delivered and packaged nicely to stay cold, one day early!

My go-to place for Yummy Organic Italian goodies

Quite a good variety of Italian products.

Wide selection from basic items to gourmet food, always delivered in time, always fresh and high quality products.

Great products, fresh and of quality. Our go-to for Italian grocery and pork cold cuts. Fast delivery, with great attention to cold and frozen products delivery.

Great quality food, especially Italian products. Wide range of productI but mainly Italian food (dumplings - sauces- fish and veggie) but range is wide enough to cover all your needs

Excellent Value and Service!

Very happy I got the best italian flours I have looking for years, your colleague Leo was so helpful at helping me to choose to pick up instead of delivery. Great stuffs

Great italian food supplier!

I ordered in the evening and following morning it arrived. Cold items inside styrofoam box with extra ice packs. Outstanding quality, thank you

Excellent Italian products. Excellent delivery service: fast and professional!Would love also to find Pavesini!!!

We requested a return also sending several emails and NO one replied, very bad service, do not buy here!

Cant believe Ive only just discovered this store! Excellent quality authentic Italian products and great service.

Discounts proposed are always not applicable, so bad!

I made the mistake of paying in advance by credit card ...and immediately my delivery became less important.I lost hours of work waiting for delivery, and customer service made fun of me and made me waste more time.the products are good, but the service is Levantine style, my advice if you really want to buy from them, is to pay on delivery.with these people the fifth article is worth, who has the money in his pocket has won.I received my goods three hours late and after many calls to customer service.I confirm the quality of the products and it is really a pity that the management of shipments and customer service are so inefficient and unprofessional. Few bad professionals are enough to ruin a company name.

I received ice cream and frozen yoghurt that was both sour, probably due to not continued cooling chain, plus wrong tomato passata. Can’t get replacement as I agreed on doing this on next order. But I have to have 150 new order value for free delivery. But I don’t need items for that amount right now. This is why I cannot get it ...

Strange how they sale Barilla and Alpro, plus Mulino..?? The distribution belongs to the other company....

Wonderful products and great service. They sent me a text to apologise that delivery was a little late and I received delivery shortly after that. Great packaging and professional service.

Very good quality of products, delivery on time (in the same day) and very good packaging for frozen food

Food of top quality and delivery on time

The food is fab but the delivery will have you waste you entire day. This might be my last order with them.

Great food

Accuracy in timing is a beautiful thing 👍❤

Excellent service and highly quality goods!

Excellent service. Very professional. Highly recommended.

Not bad on services...Got a bit late..

Great food and perfect delivery!! If an Italian says great food...you can believe it!!

The items were Accurate, as prescribed, next day delivery. Excellent products.

Fantastic variety and quality of products, on time delivery each time. Thank you :)

Great quality of products, delivered on time. Absolutely love the Buffalo cheese.

Received my first order fromCasinetto and I am very happy with the products and the service I received. I will be ordering from them again!

I wish I knew about Casinetto earlier. Definitely will order again.

Good food.But ordered yesterday. They didn’t inform that some items were missing. Wasn’t charged for missing items.They said will deliver today, but nothing happened.

Amazing service on time delivered and in a nice box

High standard service and excellent italian food.

Being in Dubai, I will have no doubt about where to buy REAL Italian food.. Casinetto is the answer!! We ordered different items to try quality, service and price range... The result was fantastic. Their Baronia Fresh Mozzarella Cheese was seriously FANTASTIC. Fresh, tasty and fair price. We contacted customer service via WhatsApp to fix a request and the very next day was delivered with rush in an exceptional quality safe package!!! I will definitely choose no other option for my Italian food, Parmesan Cheese, Italian Tomatoes, Fresh Mozzarella, Italian Biscuits and even fresh veggy are delicious and a real win for the taste buds!!! Thank you Casinetto to make us feel home in Dubai!!!

Very good products!

One of the best food online stores!always a favorite

On-time next day delivery. Excellent every time!!!

I am on diet but I cant resist from your offers!

Great food, great price, fast delivery

All perfect, arrived on timeFood well packagedabsolutely the best

Great food choices, quick delivery, couldnt be happier

Really good food and service

Excellent quality for the products.