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Desert River - Furniture and Lighting
Dubai, United Arab Emirates
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Comments
Na
Review №1

Nice store full of quality items to brighten up your garden and or interior.Very happy with my chairs and deco items.Lovely people in a lovely shop

Da
Review №2

Total experience has been fantastic. From their selection of attractive and creative products, to confirming my order within minutes during the weekend, next-day delivery to Abu Dhabi despite the pandemic and even a refund without hassle when requested. Overall one of the best experiences in the UAE, and will be shopping there again for years to come.

Ro
Review №3

I have rented different items via Desert River for events and birthdays. They are reliable and the service is great. Fast delivery and good prices! I definitely recommend them.

Bi
Review №4

I just love their products! The Fatboy collection is great. And when we have a party, we rent lights, tables etc from them. Not just great furniture and lights to style your garden for a party, also great service in setting it up with professional and friendly staff.

Ri
Review №5

I have had the pleasure of working with Desert River on a number of events, most recently last week for a private party. As always they were on time, professional and their rental items looked amazing and made our party look stunning. Big thumbs up from me!

Fa
Review №6

Very disappointing service! Set up of any event is already a very stressful period and the desert river team added to the stress by being very difficult and unprofessional. Even though we were charged an extra cost for a set up, they were refusing to do basic lifting of their own items and placing it saying its not our job whereas that is part of the SET UP!! this made us look like fools in front of our end client too as we had our team and our client doing the set up while the desert river team just watched. There were issues with the set up done by them, and when we highlighted it to them, they ignored us! We had our own team finishing up the set up! It was a nightmare. I will never work with them and strongly insist anyone else who has a successful event to run does not either. They just want to take the payment, throw the items in your venue and leave, even if they have CHARGED you for a proper set up.IN REPLY TO OWNERS RESPONSE:Hi ClaudiaHope this email finds you well. We have recently dropped a google review of the services you have offered us and the response I have gotten is something I never fathomed, coming from an entity that boasts itself on professionalism.This is in regard to the review i left on your page. Let me begin with first defining what a review means; a formal assessment of something with the intention of instituting change if necessary. Whether this be positive or negative it for the entity to know what went right or wrong. Unfortunately in your case, it was only negative.Secondly, we are your clients; BRANDWISE MEDIA AND MARKETING- you have provided us with event lightings as mentioned in the review. Your team that came to the set up was not only rude which frankly I am no longer surprised since it is clearly organization culture, but when issues were highlighted to them the response was told you so.It is extremely sad and utterly disappointing that you are unable to apologize for the inconvenience, let alone take some sort of corrective measures. Each and every comment on the review is TRUE and I am even more convinced now after YOUR response.There is no defaming when everything mentioned is true!We always give our honest opinion and ideally I wanted to reach out to your directly however your team did not pass us your contact hence the review and feedback put on the platform.Also please note- on set up when your team was asked to put poles (which they brought with them) on the beach (they knew from the very start it was a beach setup) they said this is not our job!!!! This is SO UNPROFESSIONAL and disappointing.Nonetheless I do not expect anything to be done from your side but I just thought to let you know since you were very quick to chime into a defamation claimLets ALL take this as a creative criticisms and frankly work on it to be better.Kind regards

Li
Review №7

Good deals

US
Review №8

Top to top

Ma
Review №9

The best

OD
Review №10

Lovely to be there

Us
Review №11

Desert river

Information
44 Photos
11 Comments
4.7 Rating
  • Address:Dubai, United Arab Emirates
  • Site:http://www.desertriver.shop/
  • Phone:+971 4 323 3636

Categories
  • Event planner
  • Furniture store
  • Lighting store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:Closed
  • Thursday:10AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
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