Worst in town minus 5 should be rated. They will stop sending invoices for 3 months then ask you to settle all with 5 days grace period. Also bills are overexaggurated

Thank you Mr. Poonam Ashpal for helping me out when approaching you. Many thanks for you and ISTA team.

Reading other reviews, generally people must have a gist of what this company is all about. Unprofessional, and clueless.Most times here in the UAE I think its a wonder, if you ever get to see a penny from your deposit on time, or even returned to you, without you having to chase the company for it.What company forgets to bill their customer month to month and then presents you with a huge outstanding bill, taking you completely by surprise to cough up when you request for a final bill of clearance?.When I requested for a final bill of clearance, I was given a 5 month outstanding bill, for all the months they had forgotten to invoice me!After several phone calls and back and forth with their customer service. I had to physically go to their offices to sort out the matter, just to ensure I am not repaying for months I have already settled online.Extremely strange experience!

If zero was possible I would give zero stars.Once the company accumulated 4 payments and released at once and the bill was huge.What happens monthly is that you pay via bank transfer and send to them proof of payment and still they send you reminders and reminders and reminders.Their customer service are helpless and you never receive the required receipt against your payment. I ordered a SOA and it took 15 days to be sent.Zero customer serviceZero communicationZero professionalism

I called them to check the service of the unit since morning. they advised me to call the building mngt. now bldg mngt emailed them. i called them again, they said they will remind the maintenance. now it is night time but still nothing. its so hot in the unit right now with an infant. :(

0 star for this company The costumer service doesn’t know anything! For those of you who is afraid that the deposit will not be returned, just accumulate your bill until it reached your deposit.It’s also better to communicate with the representative in your building than calling the customer service. They work faster.

I had a lot of issues in getting payment confirmations and after raising the concerns via emails, finally I got in touch with Ms. Poonam and she explained the details of ista online portal and quick pay link. Finally things have got smooth now. In short, no more stress about the late fee penalties.

Quite simply, totally lacking in transparency, professional conduct, or any kind of customer service. Theres really no need to elaborate - an absolutely disastrous experience for me.

One of the worst customer service offered by their team. They never respond to your query in time. In fact in my case, I was asking them to give bill on monthly basis. They never does that and give you a bill of 3-4 months together. Just imagine their working callousness - they have wrongly written some one else name in their database even after providing my tenancy contract and emirates ID. Worst in the market and will suggest not give contract from facility management company.

Again here I am writing ANOTHER review about this company. TERRIBLE service. Over 2 weeks now and im still waiting for confirmation on the shifting of my services from one apartment to the other (literally moved next door to my old apartment and in the same building).I call customer service and they have no power to do anything and continue to repeat the same thing which is someone will contact you and they have escalated the situation. There are multiple escalations now and still not one person has contacted me despite them have all documents and information from me. Ista is the only company in the UAE who gives me headaches like this.I HATE dealing with them and to top it off they are OVERPRICED. Customer Service? Useless. Management? Useless. Company overall? Useless. If you have a choice do not use this company for any of your cooling or hot water services.

I vacate my apartment end of May, paid all the bills amd sent proof to the Ista department in order to receive MY MONEY back(deposit) 41 days later and Ista is saying that billing department will get back to me in 15 days!!! This is outrageous, they are holding my money, they should pay interest on that amount. I will stay away from buildings having Ista company providing the air conditioning.

Fantastic support and cooperation by the team.Special thanks to Ms poonam for coordination and closure.Very professional approach.

I was travelling and ista was very helpful in assisting me to get my security deposit released considering they are acting on behalf of meraas.

PLACE company had not credited my account for a total amount of about 550AED. I had communicated with PLACE as well as the new manager of Lakeshore Tower, Mr. Hany Elbaz, without any progress.I decided to go to Ms. Carolyn Aquino to seek help. I went to the Management Office at Lakeshore. Ms. Aquino not only handled the situation with PLACE and arranged for a final bill for me to pay, she also printed the registration form for me to sign up and be able to make online payment. All of those took less than 15 minutes.Ms. Carolyn Aquino was so courteous, effective and willing to assist. I hope more of the ISTA staffers would be like Ms. Aquino in effectiveness and attitude. Also, I wish ISTA would appreciate having her onboard.Behnam Mahmoodzadegan, PhDTenant. Apt 1807Lakeshore Tower

One of the worst companies to deal with. Avoid dealing with them by all means if possible.

Unprofessional and total rip offs, wont even bother wasting my time to write a review

No clarity.. 50% increase on the monthly bill for June and July, a rip off 😔

I was assisted very well when I registered for my unit and got my bills regularly. Two thumbs up for their excellent service.

Terrible customer service we are new tenants who moved to apartment with the AC keeping temperature almost 30. Giving only promises to send somebody to check on AC without action.

Worth 0 stars, not even 1. This company still owes me AED 1,000. Submitted my refund request on 14 January 2021. Until today no response. I paid my bills on time for 2 years, not once did I cause any issues. Now I moved out and simply want a refund of my security deposit. I called, I emailed - no response from your end. I am out of patience now and will contact the DED.

Ive just seen all the reviews and pains me to know I have to deal with them now as I have already moved in. Contacted them multiple times to register an account and still nothing but makes sense given the past reviews. How is service like this still possible around here? Tone deaf to their customers. (They should make fractional stars for this type of thing, 1 is too generous)

Worst customer service ever! MUHAMMAD MUSANSAM was the person on the phone. He doesn’t know what he is talking about at all. Worst attitude showing and not willing to solve the issue. All he knows “we are able to help you... “ I would appreciate if a manager goes up and tells him to learn how to listen and talk on the phone.

The worst service ever I have faced in my 12 years in Dubai, customer service is 0% rating.They don’t know any thing.

Worst customer service, Ive been speaking with Carolyn and Jill to get my security deposit, for more than 2 month they are saying same words, not helping at all and by the end they are not even responding to our calls or emails, if anyone can help how we can escalate them and get our money back?worst company, dont ever move to any building that has ista.

Terrible company, 0 customer service, extremely unprofessional!i cant beleive such a bad company we have in uae!!!!1 week we were waiting for Mrs Caroline!!!!to send the form to us and still for another 1 week we are working for Ms Caroline to send final settlement!!!!!!

Overpriced,poor customer service.before you renting or buying apartment check if ista is handling this building if yes please avoid it!!!!!!

They just wait until I give up my security deposit. Worst company!

They send me disconnection notice due to non payment and when I checked they registered me with wrong email address which was not mentioned in end user agreement. Have to be more responsible and customer caring.

I wish If there is a zero rating in google. this company deserves the lowest rating ever.Extremely poor costumer service, extremely high AC bills without any justification.

My actual rating is 0*. Worst customer service ever! Worst attitude showing and not willing to solve the issue. I think ISTA is one of the worst companies I had to deal with in UAE.

Shockingly bad service. I feel horrible everytime I pay these bills. Thats if the website even works! Avoiding any building in the future that uses Ista.

I have received the final bill and requested to deduct the deposit from my final bill. Its been 3 weeks and nothing is happening! very poor customer support.

If there something else below one star i will choose that. The word star not related to them at all.I called them over than 7 time, 3 times a week to asking for Move in NOC, and they promised me every time that someone from billing department will call me back. And I am still waiting.I tried to communicate with them in different ways,Different phone numbers, Emails. But nothing happened. I dont know what should i do actually..

Worst company ever!! I had to give them 1 so I could leave a comment. They need to be secret shopped so everyone can see how horrible this company really is. I finally received my deposit 18 April 2021 only 3.5 months late. Never again!

The most weak inter department communication displayed over and over again. Hi called everyday for a month for a simple billing request to be repeatedly assured that the billing department would call me back with 24 to 48 hours. No call ever called, I was repeatedly assured that the matter was raised to important, to urgent , to critical but not even a simple intervention by a supervisor or manager , after one month of calling everyday I get an email from the billing department offering a solution to another problem I had 1 year ago, which was resolved but no mention of the current problem. You would think and international company like yours has some semblance of organization.Since I don’t have a choice but to deal with you’ll I hope and pray you’ll shape up and get your management of your company together. As of now I wouldn’t recommend you’ll to anyone .

I think ISTA is one of the worst companies I had to deal with in UAE , I have suspended my account since Jan 2020 and until today I’m chasing them for my security deposit!

If there is lower than 1 star i would have putten it. Costume service is beyond horrrrrrible. They takes days to just send you an email and no one replies to any request. NOC letter takes forever to be done where actually its just printing a piece of paper.

I dont understand why a property developer i.e. Nshama would choose to hire such company. Getting a clearance from the property weve moved out of has been so stressful. A hundred emails going back and forth in a span of a month trying to settle our account and we still havent finished the process. The entire team is clueless, so unprofessional, communication is horrible.

Excellent service from the front office staff

Worst company. Worst service. Will try and rip you off as soon as you need to cancel. Final bill came double the amount of any other bill in the past.Once inspection is done, they will tell you nothing is wrong. AS EXPECTED. Once you settle to pay the robbed amount from ISTA, they send an email saying there may be an issue with the actuactor.MUST AVOID. I rather loose my deposit just to save everyone!Would give zero star, but one is for their effort for robbing people!

The most disrespectful, horrendous company I have ever had to give my money to. They rob you of your money every chance they get.To say they have horrible customer service is an understatement. I cannot understand why this is the way things are being run by them as it seems to be an ongoing issue.Their customer service team consistently hangs up on phone calls and rarely do they return any emails.It’s been one month since I paid my final bill and I still haven’t received my 2000 AED deposit. Which is apparently going to be less than what I gave them two years ago because “they deduct 50aed because I paid the deposit with my card”. Ridiculous doesn’t cut it. Everyone in this company just points fingers at different departments it’s impossible to get any real truthful information from them. I found out that it apparently isn’t even them who have my money it’s someone from Al Reef owners associating in Abu Dhabi who refuses to sign off on my money return.A word to the wise, do not give this company any of your money.

Terrible services, terrible pricing....overall i feel sad my building had to have these people as a provider.

Terrible, this company is a joke, i closed my account 3 months ago and they still didnt refund the deposit, cant reach them, no reponse, they behave like fraudesters. Stay away, dont rent the apartments where there is ista!

I warn you not to move to any building with ISTA. Its the worst company to deal with also i am paying 1400 per month for chiller for a 1800 sqft apt.

I barely use the AC and my chilling bills are 300-400aed per month. This makes no sense.

I dont think Ill add more to what everyone wrote.... its the worst service provider ever dealt with, worst customer service, useless billing department, I wish real estate developers stop dealing with them, and their meter charges are quite high given they dont do anything

The worst experience ever. They are continuously billing me for hot water charges but i have moved out. They ignore emails and STILL continue to send me monthly bills with made up consumption readings.

I wish that I can give less than 1 star. I follow up for more than 1 month to refund my deposit but no progress or even caring to response to you. They have the worst customer service. Try to avoid having service with them.

The worst company Ive ever dealt with. Call Centre is useless and not able to give any information when you call. I waited days for call backs. Payments made they still send you reminders. Overpriced. No online system to keep track of your spending and usage. I actually hate this company. Maintenance visits at random times of the day 10am-1pm when majority of people are at work and its a battle to rearrange times with them. Absolutely no need for this company. Ridiculous 😒

The worst ever!!!You guys don’t have a specific due date for your bills.Charging nonsense amounts, I barely opened the AC and I’m receiving a 300 AED bill.I tried to pay for my bill twice on your website, but it went into pending status and when I emailed you, you told me to transfer the funds.Not to mention, 2 days later you send me the next months in addition to the old one plus a late payment fee of 100 AED where in the contract it says 50.I’m not really sure where to address this, since I’m fed up of you guys.

With so many complaints there, not sure if anyone is really looking at to solve the issue? I still receive bill from ISTA even though we moved out from the apartment last year. no one seem to respond on your complaints here. and yes, try avoiding this chiller company. completely useless!!

They delayed the bills for more than 6 months, during last year claiming that they are migrating their systems and suddenly send 5 bills within 2 days and expect us pay the bills of 6 month in matter of 2 weeks. That was in October 2020 after that we havent received any bill since then last week they issued 3 bills in 3 days all are due in 10 days! I am moving out from the building because of this!No customer service whatsoever no information nothing

Customer service are useless - the only thing positive is that they answer the phone but nothing elseyou put fwd a complaint no one cares - I send email - no one reply until I escalate it!!!!!!They tell me someone will come to inspect and no one showed upHonestly - Dubai should never give this service to anyone else like DEWA only for government all buildings should be on Empower - I had empower in my last building and it is 100% accurate and not one day I experienced any issue for the last 5 years here in DubaiAll should be handled by the GovernmentVery disappointing!!!!!!!!!!

Pathetic service, irresponsible staff and heavy chiller bills. Even if you dont use chiller, you end up with a heavy bill. Worst customer service ever, made 100 calls and several emails with zero response. No idea on where to complaint about these guys ! These guys just dont take any responsibility of faulty devices in the cooling unit and the meter keeps on working. Very badly managed and dont even think of getting an email response from them back when you have an issue. When the bill generates they try to rip of you off and empty your pocket.

Is this a company or a joke, I really don’t get it. Facing issues for siX months. People on the phone are nice and say don’t worry about it management will call you by tomorrow to resolve your issue. Nothing absolutely nothing. Not one email response. I don’t know where there office is to go visit. Ridiculous!

Terrible company,No-one knows whats happening,Weirdly high bills. Bills doesn’t come every month. Problems with closing the final bill. Mess!!!!!! The worse company !

The worst company ever. In my first building they were:- Unreasonable bills, there was a month i didn’t open AC for three weeks as i was traveling and the bill was still the same- In winter bill comes around 120 and in summer it exceeds 500.- They made changes in their billing system and stopped receiving payments for 5 months which caused big confusion in the payments dates afterwards.- Online payment system is not updated which makes it more confusing when it comes to payments..In new apartment:This is my first day and AC is not connected although they confirmed connection over the phone :) as simple as that..If u have the chance to avoid dealing with them.. please do.. all ur life in dubai will be smooth beautiful and easy until u deal with ISTA they make u angry like hell.

When u rent a house and if you see this A/C company, reconsider it. Its one of the worst experience I’ve ever had! I had problems with bills tried to solve it. They don’t respond my email. They promised me solve the problem asap but for 2month nothing has been fixed! Just horrible! I am moving to another building JUST BECAUSE of this A/C company! Stay away.Annoying reminder even if you paid already. Double charged after payment cuz they don’t check my payment. I had to transfer money and had to send sceenshoot to them (yes in 2019 not 2009) but still they didn’t confirm my payment for appx 3months. During a year I only got bill three times they skipped the bill and just send me only annoying reminder.Now i am so happy that I move to other place which is not using ISTA.

They delayed the bills for more than 5 months, and suddenly send 2 bills within 2 days and expect us pay both of the bills in 10 days. I am guessing they will send all the 5 bills at the same time and due in 10 days! I am moving out from the building because of this!

It’s very bad system stuff and company because They stole me my Security I lived in Abudhabi Reem Island #ista middle east fze

Worst customer Service. I have been begging them to send me my bill for the last 3 months, if ur building is ista run away from them

Is there a negative-star, cause Id love to have that one for this company..... Huge bills a smaller shop. when the other large shop who has DEWA Service is receiving substantially smaller bills.

Worst company , worst customer service,, very bad employees attitude, they are hanging up without completing your complaint,,

Absolutely useless company. Call centre staff are clueless. The whole billing system and department at ISTA gives new meanings to incompetent, unprofessional and sly. Someone needs to seriously monitor the goings on here. How this company is still operating is beyond me.

No bills for 17 months and finally they have the wrong email. Won’t ever deal with this company again.

Terrible service! Waiting for month from their feedback, still nothing, stay away!

Very bad serviceAnd they dont respect the costumersThey send me an inovice for 4 monthsBut without any details, only amountAnd when i called to ask them to send me a monthly report they told we will send an email but no one did.

Most unprofessional utility company I have ever dealt with. They only accept payment through bank transfer and still require proof of transfer cause they are unable to read a transaction reference (the payment kiosks don’t work or are not even where they claim to be) and the call Centre can’t answer any questions at all on the day, they need 2 days to respond to each question. Disgraceful service.

Stay away from this chiller company, expensive service, 0 customer service, havent been informed in regards to the billing procedures which resulted accumulation of the bills, still no reply from the company even after consistent follow ups from our side !!!

Simply the worst

Got a bill which doesn’t make sense. Sent emails to get explanations but no reply at all. It is a disaster!

Horrible service and company the worst in UAE

👎🏻 Bad