Excellent service, serious technical staff and friendly customer care department

The only good service this year was the AC maintenance service. Soooooo many things excluded of this maintenance contract, this will be the first and last year with them.

Worst customer service, all rude employees they have. They will come back thrice to fix an issue. Compulsorily not recommended.

One of most effective maintenance company in Dubai and the company has highly qualified management and having strongly professional technical smart team......... when no one can do then we will do because we are the best.........

Not recommended at all. Unprofessional and slow.

The absolute worst maintainence company in Dubai!!! The crew is barely trained and have limited knowledge regarding what they are doing. I had to have them come and fix my A/C 3 times in a month! Useless customer service, feels better talking to a wall. Do not sign a contract with them!!! You will be better off trying to fix it yourself.

Fabulous service! We have a Maintance contract and also have got some renovations done with them. Extremely organized and very professional.

Keep up the good work ! Definitely recommend!

Signed an annual maintenance contract with them for my villa. I have to say that their quality of work is quite bad and their customer service is one of the worst Ive seen. Here are some examples:1) Used their pest control services which were included in my contract, only to find the pests back in my house literally 2 months after. Called them again since they had guaranteed their service for 6 months only to find out Id have to pay if I needed it done again. I doubted the quality of work when I saw the guy carry out the service, but didnt want to judge too quickly since Im not a pest control expert. I guess I should have.2) had to make an appointment with them for AC servicing a month before it was due, since their guys hadnt done a good job at the last servicing and my entire upper floor air conditioning wasnt working. Nobody showed up to carry out the job. Spoke to them again the next morning only to find out that no notes had been entered in their system and no bookings were made. Their classic reply that is the dead end to all your problems is let me check with the co-ordinator and get back to you, which never really happens and you end up discussing your problem with about 4-5 people over a span of a few days before finally giving up.Nitty Gritty is by far the worst maintenance experience Ive had to date and I would never use their service again, even if they were the last company in the world.

Excellent service! Showing up on time, friendly, efficient and best service in town

It is a wonderful place I tel you is really a place to be

To say it very nicely: improvement is necessary - customer service is something different

The best AMC services for all our properties. The best you can get in dubai.

Top & Fast sevice, Thanks to the all service teams.✌

They are very fast in response n complaint is solve in same day very professional people

NITTY GRITTY MAINTENANCE IS TOO GOOD COMPANY BUT ADMIN ,MANAGEMENT PERSON DONT KNOW HOW TO MANAGE THE WORKER AND WORK THAT THE REASON NITTY GRITTY COMPANY REPUTATION GOES DOWN PLEASE IMPROVE YOUR MANAGEMENT

Nitty Gritty must undeniably be the worst maintenance company in the UAE. They are unresponsive. unprofessional and totally unreliable in terms of quality and timely delivery of service. Initially and after paying them AED 30,000 for a pool job (installing a water heater and building a simple enclosure around the pool pump)they took 4 weeks for a job that they had originally committed to complete in 2 weeks. Additionally, the work was so shoddy, that they had to take it down and redo it over another 2 weeks.Despite this, and being the optimist that I am, I decided to give them a second chance and paid them almost AED 6,000 for an annual pool maintenance contract and another AED1,500 for a villa deep cleaning. The result was disastrous. The pool is constantly dirty and poorly maintained and they require weekly follow up via phone and email to just give my moneys worth in terms of service. As for the villa cleaning and after committing that they would do the job over a Sunday / Monday, as late as Tuesday morning, no work had been started. Again, and after multiple follow ups they finally came. When I made a surprise visit in the middle of the day, I found them relaxing in the garden under the gazebo having a nice lunch with friends. It was 1pm in the afternoon and no work had started. After another few complaints the villa was finally cleaned but not without collateral damage. The cleaning crew broke something in the ground floor toilet plumbing, flooded the whole villa, left it in that state, locked the doors and left...without even the common courtesy of reporting the issue to me. Lastly, and despite my clear written instructions for them to remove all garbage (dead leaves, and dirt from the villa cleaning) from the villa, the kindly left about 6 large garbage bags at the entrance of my villa.So my recommendation to anyone considering using Nitty Gritty is.....STAY AWAY.....there are many other much better companies in Dubai....The only 2 things you are guaranteed to get from Nitty Gritty is.....ZERO SERVICE....and HIGH BLOOD PRESSURE !!!!

Thank you for nitty gritty....

Want to join your company as Agriculture Engineer for hydroponic

A bounch of useless people, incompetent, brainless and liars as well! They come to fix a problem and create two additional problems not even being able to fix the first one! Never again!!! The worst Dubai maintenance company indeed!

Best service ever

Very slooooww response and poor customer service

Whole experience was great.

Ok

Slow response to customer inquiries and complaints

The worst maintenance company I have ever seen in Dubai...I had annual maintenance contract with them I can say they almost destroyed any thing I request for fixing or maintenance to them and Ive had to redone all of their messy job ..lack of knowledge and experience, very bad management and costumer service !

Maintenance best

Norwegian is good