Please do yourself a huge favor and do not to book anything trough this travel agency. My flight was canceled by the airline so I asked the agency to submit a refund request to the airline. It has been more than a year and a half and they keep telling me that it is still pending. At this point I have lost all hope on these people returning my money. In many of the almost 50 calls I made to follow up on this the call services was very rude, as if they are doing me a favor.

Don’t use this app, very bad costumer service.

One of the most hopeless travel agent ever, first they deduct your money, give a confirmation without checking with the hotel, later when arriving in the hotel, the hotel says its fully booked and they dont have my booking.Later when speaking to the customer service, they say the hotel is fully booked we are sorry, we will take request for refund.Next day when we call them for the refund, they say the booking was confirmed, and it was who did not check in.Pathetic excuses, do not care for customers at all.I suggest you go for booking.com, even if they ask high price. at least it s confirmed.PS- Id have given 0 stars , but it is not possible to give a rating without giving them a star.

Worst experience. i just got into trap of paying 600AED more as their agent told me the charges are from the Airlines directly. when asked to share the details of the payment i made, the reply was they cant share the details of the penalties from their system. WOW ! so how do i believe that the payment which i made was actually the penalty charges or something else !was in a tight situation so doesnt matter to me now but just sharing my experience so that no one else falls into such trap. Better to book directly from the Airline websites.

Good Morning!I would like to Tajawal Travel Agency for super fast customer service to their clients. As my flights canceled. for the inconvenience that my country Philippines restricted the Dubai entry. But the Agency ask for charges for the amendment schedules, so shocked! at all

PLEASE PLEASE PLEASE DO NOT BOOK YOUR TICKETS ON THIS WEBSITE.I was having issues about my visa delay and called the customer service to ask if i can open my ticket they advised me to call 48hrs.before my flight to avoid any payments. So as i follow the instructions i called them back 48hrs.before my flight as my visa is not sure when it will be approved. Today i got my visa and called to rebooked my ticket, surprisingly they ask me to pay 3000aed for the fine of no show etc. as per the airline rules even i called them to open my ticket, as i want to avoid any arguments i ask them to keep my ticket only for one way which from Tunis to Dubai and they told me its not permitted. I cant use my ticket till i cancel and pay for the fine. Im so upset with this company how they are trying cheat their customers. Even we have very clear conversations that i will open my ticket and they mentioned that i dont need to pay anything such as fine etc. I never ever recommend to book in this Tajawal very bad service, and a big cheater. May Allah See How You Guys Are Cheating Your Customers.. BIG HARAMI😡😠😡😠😡😠😡😠😠😡

Requested for a refund on my brothers cancelled ticket last year March 2020. Received the same amount (after submitting necessary docs/details) by bank transfer method within three days, though their email mentioned 7-10 working days.Thank you Tajawal Team for the prompt action.

Such a worst experience with Tajawal .. I was waiting in the airport for more than 4 hours , the indigo team is saying the ticket has been canceled by Tajawal and Tajawal is saying ticket has been canceled by Indigo .,. Such a hoplessss costumer service .. will be keeping you on hold for more then 30 min .. and no update .. they just hang up ur call ..This team just cancel the tickets form their end , and blames on airline … any one pls do not book your tickets from Tajawal ..

Do not rely on them.I used their app to book a hotel two weeks in advance of my stay. I got an email from them saying that my booking is CONFIRMED. It turns out that when Confirmed has a different meaning in Tajawals dictionary.On the day of my stay, I called to see if I could check-in early and they didnt have my booking reference on their system at all.So I called Tajawal and they said they need to check with the supplier. I kept calling every hour for an update because they never ONCE called me back despite promising they would. When I became irate, one of the customer support agents asked me to Chill! Chill? When youve delayed my stay for 2 hours and never called me for a single update, you want me to chill? How about you folks at Tajawal do your job? You had two weeks to do it!As I said, its been 2 hours and as before, Im going to be the one who calls them and Im going to be the one who has to explain the situation to yet another customer support agent.The only thing you can rely on Tajawal to do is to mess up your reservation.If a staff member from Tajawal is reading this; heres something you can do while NOT helping your customers: look up what confirmed and reversation means.

Please dont deal with this company. We have been trying to follow up for the refund for last one year. Nothing happens. Customer support is giving robotic reply that they dont get refund from Airlines. We checked with Airlines directly and we were told that they dont get any refund request from this company. Airlines asks us to contact Al Tajawal to send a email to Airlines. But they keep telling they already send refund request to Airlines. When I asked for supporting document to cross check with airlines, they refuse to provide anything. If I ask more questions, they keep me on hold long time and say we resend the request and wait for two weeks for response. Also, the ticket has been issued from a Travel Agency that Airlines shared with US. We are trying to contact that company. No one answers. Dont know that company exists. Something is really wrong here..

I just loved the customer service since the very first time Ive booked back 6 years ago, Im very impressed with how fast the customer service replies, IF there was a time where was a difficult time experienced for some I can say that Ive never had and now in 2020 in my favorite travel agency, I even dont look at the airlines websites anymore.

Grt Experience. Helpful team. Everything was smooth.

I wish i could give no star, because they dont deserve any. They treated me as a customer very bad. I have been following up for my refund for more than 6 months. The did not even know whether the airline has started giving refunds. I personally contacted the airline and came to know that they started processing the refunds. Then i did inform Tajawal. This is the type of professionalism we are expected to be provided. Frustrated in its peak.

Honestly, one of the best travel agency to book with. I got into a messy situation with Covid positive so I had to cancel my flight (including my wife), Tajawals dedicated team was with me since day 1, providing reference and direct whatsapp connectivity. When I got negative they booked two seperate tickets for me & my wife to our destination with different timing at no additional cost!The call agent was with me for more than 2 hours to re-schedule and do the booking. Absolutely recommend, their services are unconditional.Kudos to Tajawal and team, I will continue with you !Note - You have to be clear and articulate about your issues, they might ask you to contact your Airlines and follow their steps after which they will be able to guide you further! Best of luck travelers.

Best Hotel Booking app in the world, insanely cheap rates, best customer service in the world.All what I said is literally from the bottom of my heart, i wish more people should use this app and they deserve much more love..

My personal experience is worst .During lockdown my flight got cancelled .when contacted the flight authorities mentioned that they have refunded to the travel agency .But still yet to get any amount from the agency as all refund are adjusted to the charges .

Have been waiting since JUNE 2020 for a refund on a flight THEY cancelled - WOULD NOT RECOMMEND USING. Terrible customer service

Not good service they dont inform me about the booking cancelled they dont send any email until im the one calling them regarding my booking they told me free booking until end of november 30 2020I book last february from abu dhabi to manila but very bad and poor customer service everyday they asking me for charge higher why they dont inform me before i ask for refund but they tell ticket is not refundable i bought the ticket 2135 dirhams im not cathing many by the wind i worked for it they dont give any consideration they just looking how much on there income very bad its my first and last

A friend of mine booked india to uae flight. The flight got cancelled and for refund he waited for 2 months. Today they said the airline refunded 57 Dirhams out of AED 1150/- and still tajawal deducting 40 dirhams from 57 dirhams and refunding 17 dirhams only. Totally pathetic.

Bad company ever to deal with theyre deceiving peopleI booked with them and the airline has cancelled my ticket and they said they will return my money after 90 daysIts nonsense so who ever want to loose his money book with themUntrusted bad experience only lying

Very bad service.I booked the hotel and they couldnt get confirmation. Try to avoid.

One of the worst service, I got to know about flight rescheduling after reaching airport and they had no clue about it. Spent same money on taxi inorder to reach back.I don’t even want to give a single star.

Date : 09 April 2021Not satisfied, tried booking many times through online but failed due to system error.

Great Experience! I really liked the hotels I had booked through Tajawal. The hotel rooms were great as shown in the images on the website. Also received great discounts on bookings. I would really recommend you to book hotels and flights with Tajawal.

I booked ticket and its cancelled due to covid-19 by air India Express March 20-2020 and still they dont refund they are telling we cant do anything u contact with airline.If we have to contact directly to the airline then why we choosing tajwalWe should boycott tajwal.

They dont deserve any star. Very Bad customer support team and customer service. Giving wrong information to the passenger because of which passenger got in problem at airport. I will never book ticket from tajawal website again.

Excellent service team and a truly 5star customer experience. A first travel company which had called me back explaining whats the status of my cancelation and explained how & when i will have my refund. Customer care representative are very gentle and polite.

First and Last time to use such an unprofessional airfare booking platform. Its cheap for a reason. Imagine this, we booked a flight with them yesterday for today at 16:15, came to the airport at 13:30 to find out that they had issues with the airline and the actual flight is at 23:15. We have been in the airport for over 7 hours waiting. We will miss the wedding we had promised to attend and celebrations. Tajawal do not know how to operate professionally. Obviously no communication skills whatsoever, no proactive skills at all, it took them three hours to get back to us to know whether we can be accommodated onto another flight. I spoke to two representatives Khalifa and Aya who made false promises. I will never deal with this platform again. Very disappointed in this and will report this to Consumer Rights.

Always Exceptional Service & Great Prices. Always Happy to get a deal with tajawal.

Name character restriction is always an issue and customer care is not even to ready take it as a feedback to report it to relevant team. Also the search engine system is not that robust and is not giving all the flights which I can see in all other travel websites. The same was also reported to the customer care and (even though the site just searches for the flights through the search engines), they said it might be because we dont have the reservations for that particular flight or airport (as if they are buying or blocking the tickets in advance and then selling it to the customers)

Awesome Experience! Really liked the hotel I had booked with Tajawal. The hotel rooms and stay was as described on the website. Would really recommend Tajawal for hotel bookings and their great customer support.

After searching various travelling agency portal, I got best price from Tajawal. Their customer support was good. Definitely I will recommend this website to others as well.

Nice experience. Got affordable price for my flight booking to Prague along with 10% extra discounts. Thanks for the Tajawal team.

Pathetic customer service. Flight for 26th was cancelled two weeks ago. Tajawal has no clue about the refunds, and 26th is tomorrow. Very rude customer service agents, no call backs, email updates or follow ups. They tell you to call the airlines directly, while airlines cannot do much as you booked through them (an agent). We know it is a difficult time, but be transparent with your customers. Never booking with them again.

Great Experience! Enjoyed my Istanbul Holidays that I booked with Tajawal. Good hotel stay and travel itinerary I got. I would recommend booking hotel stay and packages with Tajawal.

Great Experience! I had booked a room for myself and my family in the hotel, it was really exquisite and the rooms were big and spacious as described in the website!! I would recommend you all to book hotels at Tajawal.

Great experience. I got an affordable price for my flight ticket booking along with 10% extra discounts. Thanks for the Tajawal team.

Please dont Book from them,One of the worst mistake I made booking with them, Unfortunately I wanted to cancel a ticket last minute and they said they cant help, but I should contact the airline directly.... therefore I couldnt make it to the airline before the minimum refund time,And finally to make it worse, they also charged Tajawal fees 40 AED on the NO SHOW refund from the Airline with all the hard work of contacting and follow up the airline directly by me. Their customer care guys are stuck with their stupid system.

Your phone number is not working. Please fix it or provide us other numbers

I was having a conversation with your staff request my bookingFirst, it is possible to do some training for your staff, how to deal with customers, ( its not bus ) the answer from your staffSecondly, I have booked from the 6 months of August trip to Dubai and return on October 20,I want to cancel he said talked me two days before the trip and send you the amount of return , Without any details,very bad company and staff is not friendly i will never repeat this again,

Lovely Experience.I had booked my hotel for dubai trip with Tajawal . The prices were also affordable. The hotel rooms were also great and similar to the one shown on the website.Would recommend you should try this website for your next travel bookings.

Great Website! Really liked the hotels i book from here. They were as amazing as shown in the picture. Would recommend Tajawal for all booking.

Nice Website! Really liked the hotels i booked from here. They were as good as shown on the website. Would recommend Tajawal for hotel bookings.

Great experience. this was the first time I tried your website for booking my holidays and I am fully satisfied what you offered me from the discounts. Thanks.

Great Service! I recently booked my travel holiday package to the seychelles with Tajawal. It was an awesome trip with the best travel experience and sight seeing. I would really recommend Tajawal for hotel bookings and packages.

Website is good and covered most of the airlines. Prices are also realistic. Only problem is sometimes its buffering like anything and testing our patience, especially if the flights in searched routes are not available. All the best..

Great support.

Great Experience. Recently booked hotels for my Dubai trip last month. Great prices I got, as compared to other OTAs and also the hotel accommodation as mentioned on the website and pictures shown. Keep up the good work.

Amazing Experience! I really liked the flight deals and hotel deals provided by Tajawal. I will surely recommend Tajawal to my friends and family......

Worst services provided here, Please dont book flights from this firm

Great Website! Really liked the tour package. Affordable and pocket friendly deals.

Superb Experience! I had booked a room for myself and my family in the hotel through Tajawal , the rooms were really large and clean.............Will surely recommended to all family members and friends......

Great Experience! Excellent offers and discounts with great services with hotel bookings. Would definitely recommend Tajawal.

Even Small Gerocery service is much better than TAJAWAL ...I havent seen such a poor and un professional ,customer service.My ticket was cancelled by Airlines and they cant make my refund request, since last 5 days i am informing them......WORST SERVICE

Great Experience! I really like the travel deals and hotel deals with Tajawal. They have great customer support and deals with hotels.

The customer service team has to be more professional in terms of following up the issues raised by the customer.i have been trying to refund the amount due to change date since 1 week and called cc for 5 times.each time I need to explain the issue from the start by the time they understand it will be over avg 20 min( including the waiting time).no follow up logs I guess they have with them.same person hears your story again and again..4th time when I called and explained cc personal needs me to get an email from the airline regarding the refund which obviously is his job..and finally 5th time they agreed to refund after deducting their fees which at this moment of virus concerns and many airlines waiving off their fees I think is unfare ..refund days is 3 plus 20 working daysTo be fair, just book if you need discounts for your flight and you are 100 percent sure you will travel..getting a refund or making the cc understand your a nighissues istmare which is not even worth compared to the discounts they offer.

Tajawal is not deserve any stars worst customer service

I was purchased my wife and child ticket unfortunately issue same name 2 ticket for my son name I was call customer care and giving him tajawal ID and sending my wife passport copy to tajawal support and then customer care call me and the modification done in 1 hour and then they call me for satisfaction I was very proud to feeling tajawal website very good customer care team i was apriciate well done tajawal

Very nice website! Would recommend to book flight and package with this site.

Overall great service, fully satisfied, no issues with the booking service as well as traveling experience, would use it again.

Very bad service. If you need something they will not accomodate you. Refund , change or something . Dont ever book from this site. They will stole your money!

GOOD SUPPORT FOR THE CUSTOMERS

I would never ever recommend tajawal neither would I book my tickets from them . They charge you unnecessarily even when airline has refunded the higher amount . Between agents there is no proper information and try to give you false information . Worst service provider. No to tajawal , Cleartrip is 1000 times better than them .

I recently booked flight tickets with Tajawal and got good discounts and reasonable fares. Would recommend Tajawal for flight bookings.

Had a horrible experience, booked a ticket for My mother in Law, i entered the first middle and last name, however when ticket came, they got first and last name and middle name was not in the ticket, checked with Airlines, they said no problem can be easily changeable but can be done by tajawal itself, however they refused to get it changed and said you have to cancel and rebook and saying my amount can be refunded in 12-15 business days. i called airline and they said it can be changed easily no problem but only travel agent can do this. i will pay 200AED extra but will book with Airline directly for sure.

The worst ever company to deal with it , Stay completely away from this website, they will simply steal your money and put some excuse and take took much long time to return back , better avoid

Overall it was a good budget saving trip. Booked flight and hotel with Tajawal and got the best priced offers. Thanks for the team.

Awesome Experience! Really liked the offers I received while booking flight tickets to Delhi.

Made a booking,, flight canceled.. its been 60 days but not received refund

Such a very bad experience with tajawal!!!!Keep on calling regarding my refund bu no one is accomodating my concern! They said they will call back but no body is calling me back!!!You should be posted so you cannot cheat people!!!!!

Fully satisfied with Tajawals flight and hotel booking services, I would love to use it again.

They are the worst service providers in uae.We reverently had an issue with the baggage and they were not responsible to take the actionsI will not recommend this to anyone.If there is a minus I will give them that star.

I am using this site for about two years for all my travel needs and this is one of the best site with very competitive prices.

Best online travel company in all MENA region. Their customer service is perfect and specially reliability is 100%. They have a lot offers on flights and hotels. I always prefer booking from them because its tension free and their booking section you can select your meal options and seats also.

Name length restriction- Their site restricts the length of the name to 26 characters ( First + last name) which no airlines or travel agent is doing. I am flying for years without issue. Tajawal customer care was not listening to this issue and challenging to book ticket with my and send to them. I did one sample booking and showed. Then they told, we can book offline directly but voucher cannot be redeemed. We are coming to this travel agent JUST because of the voucher. Pls listen to customers!!!

It was one of the worst experience i made a mistake of pressing book button while i was applying voucher.1. No secure payment code from website went to bank so within a second amount was deducted (imagine amount was over 20K aed)2. Within 5 minutes I called them still 1st customer service mentioned you will 1600 aed and second customer service mentioned 600 if you cancel and there is no option to add voucher.Inshort even with high price i had no option to continue and will never use tajawal in my life.

Its been an ordeal getting a booking change with Tajawal..the customer service keeps taking info and action is not taken. Departments are not efficient. Its been 3 days and my issue remains unresolved and I will lose the ticket thanks to them.

Amazing service. The customer service is one of the best.

One of the worst websites to book tickets. Dont get trapped. Be careful.The confirmation page goes to direct booking without any warning or asking for OTP like other websites and immediately takes the money without any messagesI called them in two minutes and told them mistakenly booked and rebook with discount code. They dont accept anything and for cancellation you HAVE TO PAY a SERVICE FEE of 40 AED.I have requested so many times but they have no concern and charged 40AED. Worst experience and I will never use it.

I dont have minus star so single star.Never get attracted by their 10 dollar less rates you will end up losing 100sDespite booking for 3 nights for a hotel room from 25-08-2019 to 28 I was not provided the room by the hotel saying that they didnt get the payment from Tajawal.After a lot of struggle and holding the phone with TAJAWAL for almost 3 hours nothing happened and I paid myself directly to hotel to secure a room.It has been 40 days I am waiting for the refund and my emails are not replied. When I called they are least bothered It is EUR:350/- . I will never ever book anything with this unprofessional company. BEWARE

Had an amazing experience with my 5 star hotel bookings, would definitely recommend everyone to book their hotels at Tajawal

Booked a flight ticket from tajawal, had great hotel options avaailable too and the best part, all of this was so budget friendly and so many offers to choose from. Really happy!!

Great service. Good prices. Happy with the experience.

I have been using tajawal exclusively to book my flights for almost a year. The experience is amazing, fast and safe! Everything is described and explained to detail. Its easy to check prices and get details for flights and times. Best part is that you get some of the best prices online. The minute I completed my bookings everything was sent to my email. Never had to print anything... just got to the airport, showed them the ref. code and got my pass. Probably one of the best booking experiences online. Recently I also booked a hotel for a family vacation. Easy, fast and safe and most important part: I did not have to make a single phone call to validate anything. Just arrived at the hotel and everything went smoothly. Try it!

Good Website! Had a great experience booking flight tickets with Tajawal.

Great Experience! Great discounts I got on my hotel bookings.

Worst experience, paid for 30 KG baggage but it was not reflected within airline system so at check-in counter they asked me to pay for 30 KG :(:( i.e. 780 AED. When I called Tajawal they told me to please pay entire amount and we will refund later WHAT THE HELL just image if you dont have enough cash what will happen next???? Refund might take a week to 40 days.........Plz` plzzz always call them and confirm that if they have updated Airline System not just Tajawal ticket

One of the worst service dont book flight tickets from them go directly to airline portal you will pay few bucks extra but when its come to refund you will get the full money airline refund full 174 aed but tajawal give me jst 24 aed

14.03.2020From the Morning 08.30am To 4.30pmI was calling to 24 X 7 NUM more than 5-6 times.But no response.Poor Service.

If you are looking for relaxing time and you do not want to be on the phone for hours than STAY AWAY from these guys called Tajawal... never ever buy your ticket from them. One of my biggest mistake to purchase my ticket from tajawal.1- their tickets are not cheaper than the airline its self price.2. If you have a mistake at any information on your tickets they forced you to buy new ticket.3. Poor customer service .. you are like dealing with engineers at hospital and doctor at factory.Why good does not have less than one star /:

Yes they have competitive prices, but i would rather use another website because of their terrible customer service. The company is focused on maximising itself rather than being customer-centric. would never book from them again because of their attitude.

Compared to other websites Tajawal is the best between all, apart from the fabulous ticket fares .. they have an amazing hotel deals around the world. And their customer support section are the best.You cant find something better than Tajawal.💜💛Keep up the excellent work guys 👍👍👍

I Always find the site very useful. Very Good and Competitive fares which, I Bet, cannot be matched with any other sites. However for the first time I came across a situation, where by Mistake I have clicked ( While making a Booking) on the wrong flight timings. I want to know, How this can be corrected. Kindly advise at your earliest please.Thanks in Advance.Obaid

All the reviews are fake. They take money and cheat public. If you want to donate your money then book from them.

WORST SERVICE -waited for 24 hours to get e-ticket and not yet received.Trying to reach the office but no one picks up the phone 04-3804558I will have to waste my time to visit their office personally and not sure if I will be attended.----------------------------------Sept 05,2016After that Incident I visited their office and I was attended and sorted out my queries.After that incident I started trusting Tajawal and booked several tickets. Unfortunately I had to cancel one of the tickets on August 05,2016. I received an email from Tajawal team stating that refund will be processed in 48 hours and some times some bank take 15 to 20 days to process the payment.IT IS 30 DAYS AS OF NOW AND I HAVE NOT RECEIVED REFUND. AGAIN AN EXAMPLE OF WORST SERVICE

Amazing service and best prices so far i have found

All the 5 star reviews seem to be in the same format...... hmmmmm......

Having tried many sites over time I feel obliged to recommend Tajawal as being the most efficient and easy to use site I have ever used. Keep up the good work.

Made a booking through Tajawal but the hotel was closed. Contacted them they said will refund the money and proceed with another booking. This happened in May, its almost 4 months and no refund.

CHAMPIONS OF OTA, keep up the amazing work youre doing.