Bought ASUS vivobook NOV 20, not able to start, good to have international warranty (bought in other country), called asus 800 number and confirmed warranty, to let me contact this service center. In industrial zone but not difficult to.find.

Great team.. great support.Left my bag at reception .. the Administration boy labeled and kept it safely.. receptionist asked few verification question and returned..

They are a good service centre. The issue short of manpower at front desk which causes losing precious time. More customer service support and hospitality required here. So much communication gap unfortunately with customers. Few dedicated agents need to be here just to talk walking customers. Overall good service. Still happy here and will visit again. More reviews visit blackandyellowgroup.com

Excellent services! They save my life!

MR.Veera was very understanding and professional in his explanation about the laptop problemMS.Rovelyn was very nice and cooperative amazing jobThanks

Super super incredible IT standardVery impressive, all computer parts you need are available. Start you orders

They didnt take my laptop for repair even tho they said it was still covered in warrenty a week prior. It had 2 monta for the warrenty to end and they still refused to fix it

I had an issue with my surface pro 7 and they resolved the issue in very professional way within 2 days and replaced my device with the new one. They provide excellent service. Keep it up guys.

Can you change the microphone for the call center team? It took me 10 mins to understand what he meant because the line was cutting and it was very noisy behind the guy. It looks like he was on some mountainous area

Verry good for job... ANIL

Good place to service your branded laptops . Good and fast service. Price is expensive. They have charged aed 785 for my omen laptop screen.

Great service and welcoming stuff worker 👍🏻

The receptionist had no clue on how to solve the problemShe insisted on bringing the laptop thereLuckily my husband remedied on time

All are proffessional and well professional dealings.

Dell should find a better service partner in the region!

The place is ok but they can do better in terms of waiting times inside and queues

Authorized service center for HP products. Friendly staff and good atmosphere. For paid services, rate for service is little bit high compared to competitors in the market.

I cant believe that HP has set up such unprofessional employees to handle their service center in Dubai . Zero Customer Service Experience. Horrendous Experience. I have to branch out to the local market to get it done. Please hire professional people 🙏 Pick up service mentioned but no one picks it up. We have to keep travelling by taxi and go there.

This is the WORSTTTTTTTTTTTTTTT!!!! Service Center I have ever seen in my entire life!!!!Unprofessional customer service, they tagged the status as unit ready after more than one month of following up back and forth via email and calls but when we get there, they said it is still under repair!they are wasting our time, money and effort! i didnt know that fixing a printer will take more than one month, it is 1 month and 3 weeks as of this writing!Very unprofessional! I chose them because I thought they are good as they are tagged as authorized service center of HP!

Good and fast service.sent messages regarding the progress of service

Lousy customer support, only no reply email address, customer support answers are the standard canned answers that do not give any useful information

Its a very long storyBut the only thing I can say is this is far the world worset company ever excited if it happened and you came here to repair JUST TAKE IT FORM ME THROW THR DEVICE AND BUY NEW AND CHECK IF THEY ARE COVERING ANY BRAND DO NOT BUY CAUSE YOU WILL SEE HELL HEREI AM SAVING YOU FROM ALOT OF HEADACHE NOT PROFTIONAL ENGINEERS OR WHAT THRY CALLED THEM SELFS I JUST DIDNT IMAGINE I WILL GO THROUGH ALL OF WHAT I HADBUT BRO JUST DONT FIX OR REPAIR AMY THING HEREHENCE THAT IF YOU DO REPIER THR WARRANTY WILL BE FOR 3 MONTHS.........GOD BE WITH YOU

Good and supportive staff. Technical issues can be resolved for HP, Acer, Dell, Lenovo laptops etc. Cost of repair is high if not in warranty

They are professional make the issue timely and deliver on time, with a detailed report.

I have given my Lenovo laptop for warranty service. I got it with perfect condition and the service is really appreciated

Very irresponsible and unprofessional services, No quality contrl and checks in place, I had to complain to HP Inc. palo alto about their non standard service.My Notebook is still stuck up there. Will wait for 01 more day before I pursue Legally.Avoid this Service Centre any any cost.

Worst experience ever. especially if you dont live right next to them, cause you have to pay them 100 visits.After giving them my laptop for the 5th time in the last 2 months, they kept it for 14 days just to send it back with a report saying the laptop has no issues at all. I didnt rush and wrote a review instead I waited for the issue to rise cause I was so sure that it will happen again, after 7 days from my last visit something happened, (screen is attached) I dont know if they just dismiss the issues in my under-warranty laptop or what, but I wish someone could help, cause I spent 11,000 AED on a laptop to have a piece of mind while working on it, instead, I am just giving them the computer, they format it and delete all my files and programs then after weeks they give it back for me to have the same issues again and again.

Not in the game.Replacement battery and mains adaptor for Dell laptop would require minimum 7 to 10 days on special order.3rd party company sourced and fitted original replacements the same day, including collection and return, for almost the same price (less by a few dhs).

Authorised service centre for HP Products. I think they’re also authorized service centre for Thinkpad, Dell, etc. I’ve given my HP SPECTRE for service (screen damage) and delivery after service was very prompt on time with properly serviced

Best service but charges are bit high...they charged me 362 AED for installation of 4 GB RAM

VERY BAD SERVICEFirst of all, they took two weeks to diagnose my laptop. And I had to call their customer hotline and stay on for 15-20 mins for any service to be provided.After rejecting their quote the laptop was returned to me in terrible shape with scratches all over.

Best place for electronic repairs and friendly staff

Good service and timely updates. But EXTREMELY SLOW.

Easy location, parking available, staff is cooperative.In my case they told my HP machine is US and they can not help me.However I contacted seller and he provider service.Avoid buying HP US machines.

Charges are way too high.. quoting 400 bucks for some thing that can be done in half the price

Worst customer service possible, never buy a product from them, I bought a part it was not working when I opened the sealed I returned to them they said i have to buy a new one, very unprofessional staff and very unethical way to doing business

Engineer Anil and his colleagues were very supportive to figure out the problem. if I was not meet him then my all important data will be gone.Anyhow very much appreciated his service and assistance!!!

The place is the absolute worst when it comes to repairing laptops. There are few reasons as to why I have given 3 stars instead of 1 or 2. I could have given nothing but you cannot submit a review like that.I gave a ThinkPad E590 for repairing and they told me 15 days. 15 days have passed and I have them numerous calls and emails with no answer and just ticket number with no acknowledgement for the enquire that have been placed forth. They could atleast have picked up the phone and give an answer but they didnt. I have to go to them personally and get my laptop. Surprise Surprise! The laptop wasnt even repaired. I had to take my laptop unrepaired. Those days cost me my works and projects delayed.Now, the reason why I am giving them the benefit of the doubt is because this is happened during corona season and as a result the part can always get delayed and may never reach. But then again, they could have send an email or picked up the damn phone and give us that reason so that we can understand.The reason why I gave my laptop here is because they are the authorised personnel for repairing laptops of major OEMs. I could have give to third party shop but I didnt want to risk it because there are important data on my laptop.I would have to see if they can keep their work after corona. I wanna see if they can perform well to the letter.

Very poor service I had submitted pc 2 month back for repair and its still not been repair customer service not responsive very disappointed

They were quick to solve our issue

The Engineer who checked my printer last Thursday was very honest. Thanks very much.

The taff was helpfull

Real good people at Muhaisina branch. Starting from security, office boy, and the counter staff.I wouldn’t be happy to recommend this company as the call center will reply your calls probably after 15 20 minutes hold.Quotation will be received after almost a week to 10 days with continuous follow up.Good luck to someone whose work is held up

Took them a while to fix my laptop (Almost a month), however the job is done and the laptop works perfectly.

They have replaced my laptop motherboard. Hp partner. We can trust them

Authorized service partner for dell, Samsung and few other brands.

Easy location, parking available, staff is cooperative.Servicing all Brands. Quite expensive.

Very bad service the management should train thier staff on how to minimise the time elements for customers waiting period

The service was good.They sent a email of quotation without quotation. And there was not proper response to the blank mail.

Pathetic... Not happy1.office is available till 10pm on the pamplet which i received from carrefour, when i visited everyone left at 8pm, and their workong hours is till 8pm only2. I gave my laptop for repair which is under warranty (Mouse pad was not working )and they mentioned that its repaired due to some .exe file was missing3. Now i am facing the same issue4. Latptop pickup request i did, so for no one has contacted

Its good and cooperating staff

I had given my laptop and was told 3-5 working days later I would receive the quote, got upset and started calling after 7 working days! They still have my laptop at time of writing this review. I work with laptops and know what parts of my laptop needed repair but since it was under warranty I took it there plus it needed battery replacement as well! Now after one month of back and forth emails and calls (which take 15 minutes to get off hold) they have finally sent the quotation exactly 1 month and 7 days later! They are charging 2000 aed for repair and have listed the same part in the quotation twice as it has 2 names (upper cover/ lcd top cover 570/380 respectively)! This is unbelievable service plus unacceptable rates! Even in worst case scenario I wouldn’t recommend these guys if u have hp laptop they also have a sharaf dg authorized service center go there rather than here!Edit :Ok so finally the edit is here! Cross the road over to Al Ain Center aka computer plaza and the first shop to the left is computer plaza go there instead I had been given my quote within 2 days of submission and full repair was done in 4! All the listings ensure had done had been wrong as only the hinges and hinge covers needed replacement! Ensure were charging 225 per hinge and 120 per hinge cover along with other listings that totaled to 2250 AED computer care gave me the laptop fully repaired for just under 400 AED! Please just save the hassle and go there instead of ensure services!

One of the worst Service center. Pity that such a famous and reputed company like DELL has chosen such a worse service center like this one to provide warranty service

Not happy with the service so far. Visited the place in fahidi center and dropped my laptop for repair. I was informed that I will receive a quotation in 3 working days. When I did not receive the quote in 3 working days, I started calling them but nobody answered for 2-3 days. Finally I dropped an email for which they replied after another 2 days and informed me that they are still waiting for an update from the laptop brand and will communicate with me once the quote is ready. So just to get the quote it has been almost 2 weeks and I don’t know how much longer it will take for the repair.

Very bad serviceNot a professional at all.They kept on not saying the truth.Even they replied on my comment and asked me to call them, but as usual.... useless services coz they are monitoring it from outside the country.About my issue, i gave them the laptop, they for repair, they said the issue in motherboard and they changed it with expensive price 1300aed, and i agreed coz i needed to work on my laptop..... after few month, it stopped again and i went back... they kept it with them without any maintenance as they were afraid from me to discover that the issue wasnt in the motherboard. I took back the laptop dead without working. Unfortunately wasting of time and money with them

It is the worst service center i have dealt with. I don’t believe that such company is authorized for the repair of branded laptop. I opened a case for the replacement of my bran new lenovo keyboards for more than two months and no response to email or call even after visiting physically the service center twice. Jumbo service center is better

They replaced my laptop battery, and I liked the pickup and return service. However, my laptop has a couple of problems afterwards that Ensure wouldn’t accept as being caused by their technician. The first was my keyboard which felt different when I typed; the keys weren’t replaced correctly. The second was the wifi. The signal kept dropping every few minutes. I eventually took this to an independent repair shop in discovery gardens. They found that the wifi card was loose. The wifi then worked fine.

Slow service. No reply for emails. The brands must rethink giving them the service contract. The name will be damaged.

Pathetic Service Centre. The worst experience ever. Change your company name to Unsure Services!!

Wonderful service I would suggest to go directly to them instead of going to the retailer for your service. Your time will be saved. The staff is really helpful and understanding

They did not deliver unit even after 15 days. delays delays delays some parts nit available sometime approval is nit there etc all reasons they have used to delay and yet to receive my laptop

Both of the guys on the front desk are amazing. They were so professional.

Everyone like and love for their job sites.

Organized service company and they have genuine spare parts

They have a very bad call centre, you keep calling and they dont reply, bad cervice, not matching with the introduction they mention as a very professional, in fact they are not

Its the worst experience that you can imagine.No one pick phone...no one replies to emails

Amazing excellent support.

Below terrible service, very slow, worst experience I have ever encountered so far.

Very bad service, the reason i gave my laptop they gave me back after 15 days, and said everything is clear. But after 2 days again same problem. The beauty was i bought this laptop just 5 months back. Definitely they should improve their service with quality persons. In future i will never come or recommend this place

Got their name and number from HP support for my laptop repair under warranty. Called them this morninig. Im still listening to their useless commercial, wasting my time. Nobody picks the phone.

Superb service. 100% Recommended if your device is still under warranty.

Take back everything positive I said, the quote was 1k for a battery and two fans. Its ETA on the parts were 7-10 days, its been 21 days and I still havent got any response. The call center take 6 minutes to answer, and they say the same thing and nothing changes. The email services are a scam too.

Excellent service by company

No comments....I gave for repair and got back with damages.

Provides warranty repair for all products of major companies like HP, Dell, Asus, Acer etc. The place is very interior, in an industrial area which is very inconvenient.

It took more than 1 month to get the item repaired..No body responds to calls made to customer care !! False promises were made!! No responses to the email send...Really frustrating experience !!

It was great, my laptop was under warranty still. I had motherboard changed in short time. Staff were helpfull.

So far I had a terrible experience with this service, not failing any of the poor quality, lack of professionalism, no updates and no response, if you dont follow up you can forget your product and service requested. 1 week now since service has been done and not able to get my laptop delivered in same city location !! Generic phone number, no escalation path frequently unanswered, same response every time and generic email. Definitely not to be used further.

Authorised service centre for hp, dell, lenovo, Samsung, acer, fujitsu, Asus. For laptops, desktops, printer 🖨 service. First they inspection and give a quote. They define what are problem in the quote. If not accept the quote and charge 50 AED or if accepted quote and it will charge only service of parts.

They have now had my phone for over 2 weeks and been unresponsive during this entire period.Very unproffessional and poor service.I will Ensure this poor review is replicated elswhere to help infomr others

Excellent service and prompt service update on automated sms

Quick and efficient. Extremely polite and courteous staff.

600 call center number that never gets answered, is it a ploy to make extra bucks?

Worst service and very high price quote for a simple job which can get it done outside for 5 times less price. Beware of this and HP is wash their hands once product sold. No customer can contact HP in any possible way. Ultimate ignorance is below reply after 165 days since commented. This is a classic case of their service. Hope and expect google to put negative stars in rating board to face off this kind of companies.

So far the best service centre experience I have encountered. They got my laptop fixed within 3 days. Absolutely recommend this place.

They have saved my brand new gaming laptop after liquid spillage, they have very professional technicians

They charge a lot! and I gave it to another authorized service center, and their charge for the same hardware replacement and repair cost only half of the price what Ensure quoted -

Trying to call them since morning but it’s saying telephone number not exist

Very bad customer service, I went in with a small laptop camera issue and almost got my laptop dead. Not recommend at all .

Nice team

They have kept my laptop for months now and they still havent fixed it. They are very slow in taking the call and they keep delaying in fixing the laptop. They also do not respond to emails.

Very bad experience, called many times to get details of a battery, saying customer is important, bu no one answering for more than 30 mnts. Good luck

Worst service experience ever.it took 40 days to service my asus laptop.if possible choose other authorised service centre.never called me for updating the status.very bad service

Nice place to try Shisha

This is my update so far. Numerous calls, three generic email responses, and no information. This is the fourth week of no response. Here is part of my recent email:My frustration continues to mount at the lack of a meaningful responses to my questions, and the amount of time it has taken to look at what should be a simple assessment of the printer. Nobody has even addressed me by my name, meaning that you cant even bothered to look on the system to check my name, or if the work order has been completed. I specifically asked someone to call me as I am not satisfied, and again no response of meaning, but yet another generic Dear customer email .

I came to ensure services to fix my Alienware keyboard shift key wasnt working. They kept my laptop for 1week and after that they changed the keyboard. After a week I went to company the problem was still there. They didnt check if they fix anything they just gave the laptop to me. Again I said fix it and they changed the motherboard. When I come back the motherboard was showing from the top vent. They forgot to put the cover on. This is third time I come here and still they made everything worst. They said wait here well fix it now and right now Im sitting in waiting room for 1hour still no news. This is the worst customer service Ive ever experienced. Uneducated people are in charge here.

I had a very bad experience with this Ensure Services. I give for them my laptop for fixing. After the collected they didn’t send or call to tall me what is going to happen. And every time I call they was giving different answers. For sure I’m not going to use their services again.

Not really, fixing one issue another will appear

Expensive repair...more then laptop cost.Poor responses...I would say No response until you ask.

The Team (Arun) servicing customers are very unprofessional and have no clue of customer services or aware on how to handle issues report on the hardware handed over for servicing or repairs and you end up wasting your time visiting the location with no fruitful out and unfortunately major brand like Microsoft and HP is recommending Ensure Services...