Horrible service. The manager in the restaurant is clueless and seriously lacking proper customer service skills
The serving staff is pleasant and helpful, but the managerial staff need some proper management training at this place. We ordered lunch and drinks and they asked that I have to leave because i had a takeaway cup of tea with me, which i have to either throw away or stand outside and drink. This coming from the manager as it is against their policy... I can understand if people bring outside food and not order anything from the restaurant but a cup of tea while we had ordered lunch?! We cancelled lunch and walked out of the place. They seem to have a sense of privilege and a bad attitude due to their location next to the ice rink. Would not recommend going here.
One of the best hot chocolate you can find in Dubai Mall, and to add to the mood, youre next to the ice rink πβοΈ
The food was great! But the staff are so rude and not professional! Not welcoming at all..Bad experience i wish a place with this quality food can have better quality workers.
Its so funny that its a βchocolate barβ but the food menu has more options than the dessert menu which has very limited number of desserts. The name does not suit the menu because chocolate used is not even high quality, I think it is a cheap chocolate like nutella. Very overpriced for nothing. I do not recommend.
This doesnβt place doesnβt surprise me when it comes to serving desserts , every dessert tried till date has been super yummy and to the point . Keeping the prices aside which few might find it but expensive , itβs really worth giving it a try
They asked me to get go out because I had a Starbucks drink in my hand. THE WORSE SERVICE!
The Cafè macchiato was terrible
Waffle is great, but service? I donβt think so. We waited 20 mins for the menu after several times of reminding the staff and manager. The staff forget to bring utensils with the food and they forget some of your order. Hope to see a change.
Very badunrespetfull manners from the representative manager
Nice place ..Good staff
Their sweets are good but too much sweets .
The best experience for a chocolate cake fanatic like me. It was a great experience with a great view of the Dubai circle rink. It is a good family time to be spend at ice rink and have a hot chocolate with the hot chocolate pastry. I would suggest everyone to ask for the special and have the same. But it would be costly and I assure you wont regret for the amount that you have paid
Awesome service! You do need to ask for anything more. Servers and managers are always on the lookout for the customers needs. Mamagemer came to the table and ask us if we needed anything twice and made sure our food was perfect. Def come here again!!
Its a chocolate bar with tasty desserts and coffee. Delicious tasty chocolates with all customisations. This place will surely help you put on some weight.
Nice place in Dubai mall near ski
Worst service, the staff were rude and i ordered a molten cake with a candle and no birthday song was presented. The tea and coffee i ordered came late and deserts melted . Really the worst service ever.
Money kick milkshake is the best
The worst Chocolate fondant for a βchocolate barβ. The manager was kind enough to replace it for us but it was still horrible!
Must try the money kicks milkshake!! Awesome!
Turkish coffee was horrible
The dessert is superb. The main course was not good.
Got my order wrong (hot instead of iced), which I let go, but also charged 10aed more than was needed because of a mix up in communication
Pretty lit ice cream
The best coffee ever
Mediocre desserts, mediocre coffee, and mediocre service. I cant believe I am gonna say that, but I prefer their branch in Riyadh to this one.
Worst behavior in Dubai mall especially the manager (lady)
Wide range of deserts to indulge in
Yummy love it
The service is very, very, very bad,, the branch manager was so bad with us that we left the place and we could not eat because of his provocative style and treated us in a condescending manner and ordered us to sit in the place he chose and when we chose the place, he preferred other people!! And with all this, we got mad and went. I am surprised that Chocolate Bar is appointed like this person?!!!!!! ,, How is the management of The Dubai Mall satisfied with the presence of a cafe in a special place and its management failed? Most of the comments agree on the bad service!!! In addition, the menu is normal
Unfortunately, the manager was very bad at dealing and does not rise to be a managerI wish they would change the chairs because they are expired, unfortunately there is nothing good and an experience that will not be repeated
The place is nice but the staff were very helpful and the service was very expensive
Very very bad experience, Arabic coffee is just an American coffee in Dallah. The service is also poor, not worthy of sitting or walking in front of it.
The Dubai Mall adore