Was charged a 150 aed few after buying a day pass, because I kept the bike longer than 45 minutes. When purchasing the day pass there was no indication I was going to need to return the bike and get a new bike. I was going to purchase a yearly subscription to careem bike because it seemed like a good way to travel and get a work out, but after A) learning about this 45 minutes policy and B) being given and overage charge, its a no from me. Was told by the terrible customer service agent that for any subscription service you should read the agreement yes!! But I shouldnt have to go hunting for it. It should be clear when I make my purchase

Go Green..! Careem service is available in the heart of Greens Community.